HP C5726A - SureStore DLT 80E Tape Drive User Manual Download | Manualshive

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Appendix B

Customer Support

This appendix describes Hewlett-Packard’s service and support
arrangements, warranty details, and how to contact HP Customer Support.

dlt-m.book Page 1 Thursday, May 4, 2000 3:52 PM

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Summary of Contents for C5726A - SureStore DLT 80E Tape Drive

Page 1: ...HP SureStore DLT Removable Tape Drive DLT 80m User s Guide ...

Page 2: ... out position 2 Slide the tape drive locking lever at the bottom into an empty bay of an HP SureStore H A Tape Array 5500 It needs to mate with the connectors at the back of the bay 3 Push the extractor lever in until it locks the drive in position On Completion Power on the system and check that the tape drive is operational Insert the HP SureStore Tape CD ROM It contains drivers backup software ...

Page 3: ...onsequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract or other legal theory March 2000 Part Number C7456 90902 Printed in the UK The DLTtape logo is a trademark of Quantum Corporation in the U S and other countries Windows is a U S registered trademark of Microsoft Corporation UNIX is a registered tradem...

Page 4: ... 6 2 Operating the Drive Front Panel 2 2 Operating the Drive 2 4 Using the Cartridge Locking Handle 2 4 The Power On Self Test 2 7 3 Care of the Drive and Tape Cartridges Cleaning the Tape Heads 3 2 Types of Tape Cartridges 3 3 Write Protecting a Cartridge 3 4 Taking Care of Data Cartridges 3 5 Inspecting Cartridges Before Loading and After Unloading 3 5 How to detect a lost leader in a tape drive...

Page 5: ...ion A 2 Physical Specification A 2 Performance Specification A 2 Power Requirements A 2 Interface Specification A 2 Environmental Specification A 3 Vibration and Shock Tolerance A 3 Reliability Specification A 4 Safety and Electromagnetic Emissions Specification A 4 Ordering Information A 4 7 Customer Support Warranty B 2 Hewlett Packard Year 2000 Warranty B 4 Service and Support B 4 Contacting Cu...

Page 6: ... A Tape Array 5500 This chapter describes how to install a removable HP SureStore DLT 80m drive in an HP SureStore H A Tape Array 5500 Note For an overview of the installation process see inside the front cover dlt m book Page 1 Thursday May 4 2000 3 52 PM ...

Page 7: ...If any items appear to be missing or damaged contact your supplier or the delivery company Cleaning cartridge HP SureStore DLT drive DLTtapeIV cartridge HP SureStore Tape CD ROM containing HP TapeAssure TapeAlert utilities Warranty Registration card and labels Front panel labels in different languages User s Guide Please discard unused languages in recycling bin dlt m book Page 2 Thursday May 4 20...

Page 8: ...ft the drive carefully and turn it so that it is on its side with the extractor lever at the bottom 3 Align the rear of the drive with the guides on the bottom of the HP SureStore H A Tape Array 5500 4 Slide the drive along the guides until the connectors on the back mate with the connectors at the back of the enclosure 1 Push the extractor lever in until it locks the drive in position Figure 1 1 ...

Page 9: ...ou will need to switch it on again and the drives will power up in sequence 2 Verify that the tape drive installation was successful If you are installing on a Windows 95 98 Windows NT or NetWare system use HP TapeAssure to verify that the tape drive is operational Select HP TapeAssure from the Windows Start menu If you did not install TapeAssure in Step 1 install it now from the Welcome page on t...

Page 10: ... electronically as described below 1 Select the Warranty Registration topic on the HP SureStore Tape CD ROM 2 Select the Register on the Web link This links you to HP s Warranty Registration web site 3 Complete the registration form Optional questions are marked with an and the text is in red 4 Click the Submit button to forward your registration immediately to HP If you do not have internet acces...

Page 11: ...ace a drive in an empty slot after the system has been powered up the system will have to be reset before the host will recognize the drive Hot swap allows for modules to be replaced while powered up as long as no data is being transmitted from the system to the module or vice versa The SCSI IDs are controlled by the tape array not by the drives themselves so if you remove a drive and replace it w...

Page 12: ...2 Operating the Drive dlt m book Page 1 Thursday May 4 2000 3 52 PM ...

Page 13: ...ou have selected through the Density Select button The new density will not take effect until the host instructs the drive to start writing at BOT Beginning of Tape See Chapter 4 Steady The tape is being written at a density other than its default density 3 Select Button Repeatedly press this button to select a new density at which to write the tape 4 Slot for Inserting Cartridge 5 Cartridge Locki...

Page 14: ... a lower density for interchange with a lower capacity DLT drive See page 4 2 for details of how to do this and how to switch hardware data compression on and off 7 Tape in Use Light yellow Steady The tape is loaded and ready for use Flashing regularly The cartridge is being loaded unloaded or rewound Flashing irregularly A calibration read or write is in progress 8 Use Cleaning Tape Light yellow ...

Page 15: ... lit If there is a cartridge in the drive unload it by pressing the Unload button Then wait until the Operate Handle light is lit 2 Switch the drive off using the power button on the front panel of the rack Using the Cartridge Locking Handle Only operate the Cartridge Locking handle on the front of DLT drives when all the following have occurred The green Operate Handle light is lit steadily A fur...

Page 16: ...ridge will only go into the drive in the correct orientation see the diagram 4 Push the cartridge in firmly until it reaches a stop The cartridge will be flush with the front of the drive From this point the cartridge can only be removed by going through the unload steps on the next page 5 Push the Cartridge Locking Handle so that it swings down The Operate Handle light goes off The yellow Tape in...

Page 17: ...e cartridge in its case immediately to protect it from dust 6 Push the Cartridge Locking Handle so that it swings down Caution Make a habit of pushing the handle down after you remove a cartridge If the tape drive is powered down with the handle up the drive will not accept a cartridge until you have pushed the handle down and up twice 1 Press the Unload button 3 Wait for the green Operate Handle ...

Page 18: ...elf Test No cartridge in the drive Only the green Operate Handle light is lit Cartridge in the drive Cartridge Locking Handle down 1 The Tape in Use light flashes while the drive loads the cartridge 2 The Tape in Use light stops flashing and stays lit the density and Compress lights show the tape cartridge s density When the Density Override light flashes you can select a new density if you need t...

Page 19: ...Operating the Drive The Power On Self Test 2 8 dlt m book Page 8 Thursday May 4 2000 3 52 PM ...

Page 20: ...e drive operates in a safe clean environment the only regular maintenance is to clean the tape heads This chapter tells you how to do this and also describes how to look after and store cartridges so that your data is safe dlt m book Page 1 Thursday May 4 2000 3 52 PM ...

Page 21: ...it 2 Insert a cleaning cartridge Follow the normal procedure for inserting a cartridge see To load a tape cartridge on page 2 5 3 The drive automatically cleans the heads The more the cleaning cartridge has been used the longer this will take because the drive has to wind farther to a new portion of tape 4 When cleaning is complete The Use Cleaning Tape light goes off The Operate Handle light is l...

Page 22: ...store the data to a temporary directory on your hard disk Then back up this temporary directory to a new tape cartridge Alternatively if the data still exists on your hard disk simply back it up to a new tape cartridge directly 2 Discard the old tape cartridge Even if the cartridge appears to work satisfactorily despite the Use Cleaning Tape light flashing do not continue to use it You put your da...

Page 23: ...f the drive is currently writing data write protection will only come into effect after the drive has finished writing Figure 3 1 Write protecting a cartridge To write protect a cartridge Slide the switch at the back of the cartridge to the left so that the orange indicator shows on the switch When the cartridge is loaded in the drive the orange Write Protect light on the front of the drive will b...

Page 24: ...cting Cartridges Before Loading and After Unloading There are some standard checks that you should carry out every time you load or unload a DLT cartridge These checks are especially important if the cartridge has been dropped 1 Gently turn the cartridge over several times and listen for loose parts If anything rattles even slightly scrap the cartridge it must not be inserted into any tape drive 2...

Page 25: ...e drive If the hub is out of position gently push the hub up slightly and see if it will spring back into its correct position If it does not scrap the cartridge it must not be inserted into any tape drive How to detect a lost leader in a tape drive Caution Inserting a cartridge with a lost leader in the drive can damage the drive If the leader is lost in a cartridge the tape drive will not accept...

Page 26: ...fect tape performance When you remove a cartridge from its plastic case make sure you do not accidentally pick up a spare label as well It will cause problems if it is inserted into the drive along with the cartridge Store spare labels separately to avoid this problem Labeling Cartridges Caution Do not stick labels onto a cartridge they may cause it to jam in the drive mechanism Use only the label...

Page 27: ...nterference such as under a telephone or near computer terminals motors video or X ray equipment Keep cartridges out of direct sunlight and away from heaters Store cartridges in their plastic cases in an environment that satisfies the following conditions Temperature 18 C to 28 C 64 F to 82 F Relative Humidity 40 to 60 non condensing Free from dust Store cartridges vertically Transporting Cartridg...

Page 28: ...e tape cartridges at different densities and with or without compression For optimum performance you should use the normal tape cartridge for your drive at its default setting with compression on If you do this you need not read this chapter dlt m book Page 1 Thursday May 4 2000 3 52 PM ...

Page 29: ...a to a blank tape cartridge it will write at the default density with compression on If it appends data to a tape cartridge that already contains data the drive will write at the same density as the existing data Changing the Density and Compression for Writing Caution If you load a tape cartridge that already contains data and then write with a new density all the existing data on the tape will b...

Page 30: ...n a lower capacity DLT drive This will allow you to store the maximum amount of data on the tape cartridge Density and compression changes take effect only when the drive starts writing at Beginning of Tape This means that a tape can only ever be written at one density entirely with or without compression The time you are most likely to want to select the density at which the tape cartridge is wri...

Page 31: ...which the lights are lit is as follows The sequence then repeats About two seconds after you have stopped pressing the button the new density setting will flash together with the Density Override light The current old density of the tape will be lit steadily The drive remembers this request to change density until one of the following occurs The drive writes from Beginning of Tape at the new densi...

Page 32: ...lit The density has not changed yet this light indicates the current density of data on the tape cartridge The 10 0 GB and Compress lights flash showing the density you have selected The Density Override light flashes indicating that a change is pending When the drive starts writing from Beginning of Tape the following happens The 2 6 GB light goes out The 10 0 GB and Compress lights stop flashing...

Page 33: ...Tape Cartridge Densities and Compression Changing the Density and Compression for Writing 4 6 dlt m book Page 6 Thursday May 4 2000 3 52 PM ...

Page 34: ...ould do if you have problems with your drive or the backup process For further help try the Hewlett Packard Information Service on the World Wide Web http www hp com support dlt and http www hp com go tape dlt m book Page 1 Thursday May 4 2000 3 52 PM ...

Page 35: ...up software to run a trial backup and restore If the Self Test Fails If no lights show 1 Check that the tape array is connected to a power source and switched on 2 Check that the drive is properly inserted into the tape array so that it mates with the connectors at the rear of the enclosure The extraction lever should be pushed in locking the drive in position 3 If the power socket is live there i...

Page 36: ...ill fails to recognize the drive try the following checks Check that the drive is properly inserted into the tape array so that it mates with the connectors at the rear of the enclosure The extraction lever should be pushed in locking the drive in position Check the SCSI bus Is the SCSI cable from the tape array firmly connected to the SCSI connector on the computer If there are other devices on t...

Page 37: ... and the condition should clear by itself The pattern of lights indicates that the drive has accidentally been put into Firmware Update mode If other problems occur for which you can find no cause Check the termination on the SCSI bus If the array is the only device or the last device on the bus it must have a terminator fitted If some other device is last on the bus it should have a terminator fi...

Page 38: ...ndix A Product Specifications and Ordering Information This chapter gives the specifications of the drives and lists part numbers for cartridges and SCSI cables dlt m book Page 1 Thursday May 4 2000 3 52 PM ...

Page 39: ...6 mm 3 39 in Depth 312 mm 12 28 in Net Weight 3 6 kg 7 93 lb Linear Bit Density 98 250 bpi per track DLTtape IV Capacity 80 GB at 2 1 compression DLTtape IV Transfer Rates Native 2 1 Compression 6 0 MB s 10 0 MB s Speeds Read write Rewind Linear Search 160 ips 175 ips 175 ips Times using the normal tape type for the drive Rewind Load to BOT Unload from BOT 70s average 140s max 48s for a prerecorde...

Page 40: ...ity 10 to 95 non condensing Altitude 0 m to 15 km 0 to 50 000 ft Vibration Type Sine Sweep Frequency Range 5 500 5 Hz Upward and downward Acceleration Level 0 25g 0 010 DA 22 to 500 Hz 5 to 22 Hz crossover Application X Y and Z axes Sweep rate 1 octave per minute Vibration Type Sine Sweep Frequency Range 5 500 5 Hz Upward and downward Acceleration Level 0 50g 0 010 DA 26 1 to 500 Hz 5 to 26 1 Hz c...

Page 41: ...eration 5g Duration 11 ms Application 10g in each axis 35s between shocks 60 shocks in total Head life hrs tape motion 30 000 MTBF hrs 100 duty cycle 250 000 Tape life passes 500 000 Safety UL listed to UL 1950 UL Certified for Canada CAN CSA C22 2 No 950 TUV EN60950 IEC 950 Class 1 LED Product IEC 825 1 EMI CE Declaration of Conformity C TICK AS NZS 3548 VCCI Class 2 external CISPR 22 Class A int...

Page 42: ...ppendix B Customer Support This appendix describes Hewlett Packard s service and support arrangements warranty details and how to contact HP Customer Support dlt m book Page 1 Thursday May 4 2000 3 52 PM ...

Page 43: ... of time a refund of the purchase price may be given upon return of the product The warranty on your HP SureStore DLT drive does not apply to defects resulting from Improper or inadequate maintenance by the customer Customer supplied software or interfacing Unauthorized modification or misuse Operation outside the environmental specifications for the product Use of unsupported media Improper site ...

Page 44: ... not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPO...

Page 45: ...he years 1999 and 2000 including leap year calculations when used in accordance with the Product documentation provided by HP including any instructions for installing patches or upgrades provided that all other products e g hardware software firmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 200...

Page 46: ...e refer to the list below for the correct telephone number to call When you call make sure that you have the following information available The product name and serial number see the side of the cradle in which the drive is mounted Date of purchase A description of the product fault A contact name for details of the failure A contact telephone number Your shipping address The telephone service ag...

Page 47: ...eb Site http www hp com support dlt Software drivers product and support information are available from HP s World Wide Web and FTP sites CompuServe Download software firmware and support documents discuss issues in user forums Address Go HPSYS Internet E mail To leave messages for HP SureStore technical support SureStore_Support hp com Messages are usually answered within 48 hours Contacting Cust...

Page 48: ...635 1000 Europe Mailing Address Hewlett Packard Nederland B V European Customer Support Center P O Box 58144 1040 HC Amsterdam The Netherlands America Online Bertelsmann Available in France Germany and the UK Address HP Bulletin Board Download software firmware and support documents leave messages for technical support Telephone 31 495 546 909 Settings 8 1 N 2 400 to 28 800 baud HP First Faxback S...

Page 49: ...d French 0800 55 1526 Switzerland German 0800 55 1527 United Kingdom English 0800 960271 Other European countries English 31 20 681 5792 Austria German 0660 6386 Belgium Dutch 02 626 88 06 Belgium French 02 626 88 07 Denmark English 3929 4099 Finland English 0203 47288 France French 04 50 43 98 53 Germany German 0180 5 25 81 43 Ireland English 01 662 5525 Italy Italian 02 2 641 0350 Netherlands Du...

Page 50: ...ion Monday Friday 7am 7pm Eastern Standard Time Telephone 03 9272 8000 China PRC Mailing Address Hewlett Packard Customer Support Center HP Building No 2 Dong San Huan Nan Lu Chao Yang District Beijing 100022 P R C HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Telephone 86 10 650552...

Page 51: ... Maa Anandmai Marg Kalkaji Dehli 110 019 India E mail csc_india hp com Fax Machine 91 11 682 6041 Please include contact information the name of your HP product and the type of computer you have Telephone Support 91 11 682 6035 Indonesia Fax Machine Please include contact information the name of your HP product and the type of computer you have Fax Number 65 274 2033 Singapore Telephone Support Te...

Page 52: ...enter 1F Yongsan Electronic Office 16 58 Hangangro 3 ga Yongsan gu Seoul Korea FTP Site Download software and firmware files as well as technical newsletters for dealers directly from the Internet IP Address NT Server 15 32 11 50 Remote access telephone number 02 3270 0808 Bulletin Board Download software firmware and support documents leave messages for technical support Telephone Hitel 02 762 02...

Page 53: ...in Board Download software firmware and support documents Telephone 09 356 3660 HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Telephone 09 356 6642 Fax Machine Faxes are answered in 24 hours or less Fax Number 61 3 9272 4099 Australia Telephone Support Hours of Operation Monday Frid...

Page 54: ...ber 65 274 2033 Telephone Support Hours of Operation Monday Friday 9 00 17 00 Telephone 65 272 5300 Taiwan ROC Mailing Address Hewlett Packard Customer Support Center 8F 337 Fu Hsing North Road Taipei 104 Taiwan R O C Bulletin Board Download software firmware and support documents leave messages for technical support Telephone 02 923 3233 Login First name HP Last name BBS HP First Faxback Service ...

Page 55: ...ontact information the name of your HP product and the type of computer you have Fax Number 65 274 2033 Singapore Telephone Support Telephone 66 02 661 4011 Vietnam Fax Machine Please include contact information the name of your HP product and the type of computer you have Fax Number 65 274 2033 Singapore Telephone Support Telephone 84 08 823 4530 dlt m book Page 14 Thursday May 4 2000 3 52 PM ...

Page 56: ...artridges 3 8 non operating limits A 3 operating limits A 3 storing cartridges 3 8 I impact cartridges 3 8 inserting a cartridge 2 5 inspecting cartridges 3 5 installation verifying 1 4 installation Ch 1 installation overview see inside front cover interface specification A 2 internet address 5 1 B 6 L labels on cartridges 3 7 leader tape cartridges 3 6 detached 3 5 detecting a lost leader 3 6 lig...

Page 57: ...A 4 storing 3 8 tape cartridges ctd transporting 3 8 types 3 3 unloading 2 6 write protecting 3 4 tape heads cleaning 3 2 Tape in Use light 2 3 2 5 flashing 5 4 TapeAssure 1 4 5 2 checking configuration 1 4 purpose 1 4 verifying installation 1 4 technical support B 5 telephone numbers B 6 temperature conditioning cartridges 3 8 non operating limits A 3 operating limits A 3 storing cartridges 3 8 v...

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