32
Fixing Problems
Questions & Answers
External Communications Aren’t Working...
My MS-DOS program
can’t find the modem.
What do I do?
MS-DOS programs and games are not supported by
your Windows modem. You need to upgrade your MS-
DOS program to a Windows one. Note also that
Windows 3.1 programs may also require an upgrade to
a newer release.
I can’t dial /
there’s no dial tone.
•
Perhaps your telephone line is not connected cor-
rectly. Check that you have connected the cables
correctly. You can also connect a standard handset
to the wall socket to check whether you have a
standard dial tone.
•
You may, however, have a conflict between the
PBX (Private Branch eXchange) and your modem.
Solve this by connecting the modem to a phone
line that comes directly from the telephone opera-
tor. By doing this you also benefit by having maxi-
mum speed.
I can’t receive a fax.
It is likely that your fax application has been set up so
as not to answer incoming calls.
1
Select
Menu
➨
Configure
➨
Options
in your fax
application.
2
Select the
Answering
tab.
3
Ensure that
Answer on fax only
is selected from
the drop down list.
user_guide.bk Page 32 Friday, June 12, 1998 1:57 PM
