HP BL260c - ProLiant - G5 User Manual Download Page 90

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Acronyms and abbreviations 90

Acronyms and abbreviations

ABEND

abnormal end

AMP

Advanced Memory Protection

ASR

Automatic Server Recovery

CSR

Customer Self Repair

DHCP

Dynamic Host Configuration Protocol

DRAM

dynamic random access memory

HP SIM

HP Systems Insight Manager

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

ISEE

Instant Support Enterprise Edition

NBP

Network Bootstrap Program

ORCA

Option ROM Configuration for Arrays

Summary of Contents for BL260c - ProLiant - G5

Page 1: ...HP ProLiant BL260c Generation 5 Server Blade User Guide Part Number 459407 001 March 2008 First Edition ...

Page 2: ...herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Inc Audience assumptions This document is for the per...

Page 3: ...e network 14 Installing a server blade 14 Completing the configuration 16 Hardware options installation 17 Introduction 17 Hard drive option 17 Processor option 21 Memory options 29 Advanced ECC memory 29 DIMM installation guidelines 29 Installing DIMMs 30 Mezzanine card option 31 Cabling 33 Hard drive cabling 33 Using the HP c Class Blade SUV Cable 33 Connecting locally to a server blade with vid...

Page 4: ...tionality 52 Diagnostic tools 53 HP Insight Diagnostics 53 HP Insight Diagnostics survey functionality 53 Integrated Management Log 53 Remote support and analysis tools 54 HP Instant Support Enterprise Edition 54 Web Based Enterprise Service 54 Open Services Event Manager 54 Keeping the system current 54 Drivers 54 ProLiant Support Packs 55 Operating system version support 55 HP Smart Update Manag...

Page 5: ...ry notice 76 Disposal of waste equipment by users in private households in the European Union 76 Japanese notice 77 BSMI notice 77 Korean notice 78 Laser compliance 78 Battery replacement notice 78 Taiwan battery recycling notice 79 Electrostatic discharge 80 Preventing electrostatic discharge 80 Grounding methods to prevent electrostatic discharge 80 Specifications 81 Environmental specifications...

Page 6: ...Component identification 6 Component identification Front panel components Item Description 1 Serial label pull tab 2 HP c Class Blade SUV Cable connector 3 Release button 4 Server blade handle ...

Page 7: ...ashing Booting Amber flashing Degraded condition Red flashing Critical condition 3 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity 4 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 Hard drive activity LED Green Activity Off No activity 6 Power On Standby button and system power LED Green On Amber Standby auxiliary powe...

Page 8: ...II mezzanine cards only 10 Enclosure connector 11 System board thumbscrew 12 System maintenance switch 13 System battery 14 Processor socket 1 populated The symbols correspond to the symbols located on the interconnect bays For more information see the HP ProLiant BL260c Generation 5 Server Blade Installation Instructions that ship with the server blade System maintenance switch Position Function ...

Page 9: ...h CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur HP c Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personne...

Page 10: ... on the enclosure configuration use one of the following methods to power down the server blade Use a virtual power button selection through iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the ser...

Page 11: ...rk surface Remove the access panel To remove the component 1 Power down the server blade on page 10 2 Remove the server blade on page 11 3 Press the access panel release button 4 Slide the access panel towards the rear of the server blade and then lift to remove the panel Install the access panel 1 Place the access panel on top of the server blade 2 Slide the access panel forward until it clicks i...

Page 12: ...le at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support HP Technical Documentation website http docs hp com Installing server blade options Before installing and initializing the server blade install any server blade options ...

Page 13: ...nnect module in the bay corresponding to the embedded NIC or mezzanine signals Server blade signal c7000 interconnect bay c3000 interconnect bay Interconnect bay labels NIC 1 Embedded 1 1 NIC 2 Embedded 2 1 Mezzanine 5 and 6 3 and 4 7 and 8 3 and 4 The server blade does not provide mezzanine signals for interconnect bays 3 and 4 c7000 enclosure or for interconnect bay 2 c3000 enclosure ...

Page 14: ...twork interconnect devices to manage signals between the server blades and the external network Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects Installing a server blade CAUTION To prevent improper cooling ...

Page 15: ...Setup 15 2 Remove the enclosure connector cover 3 Prepare the server blade for installation ...

Page 16: ...Setup 16 4 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Page 17: ...before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the...

Page 18: ...Hardware options installation 18 5 Remove the hard drive cage bezel assembly 6 Open the hard drive cage ...

Page 19: ...Hardware options installation 19 7 Install the hard drive 8 Connect the cable to the hard drive and close the hard drive cage ...

Page 20: ...Hardware options installation 20 9 Locate the T 15 screws on the hard drive cage bezel assembly 10 Install the four T 15 screws ...

Page 21: ...the access panel on page 11 14 Install the server blade Installing a server blade on page 14 15 Determine the status of the hard drive from the hard drive activity LED Front panel LEDs and buttons on page 7 Processor option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them ...

Page 22: ...ON The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed IMPORTANT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not po...

Page 23: ...Hardware options installation 23 5 Disconnect the hard drive cable power and data cable from the system board 6 Remove the hard drive cage bezel assembly ...

Page 24: ...Hardware options installation 24 7 Remove the heatsink blank Retain the heatsink blank for future use 8 Open the processor retaining latch and the processor socket retaining bracket ...

Page 25: ... 9 Remove the processor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool 10 If the processor has separated from the installation tool carefully re insert the processor in the tool ...

Page 26: ...26 11 Align the processor installation tool with the socket and install the processor 12 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool ...

Page 27: ...se the processor socket retaining bracket and the processor retaining latch 14 Remove the thermal interface protective cover from the heatsink CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern ...

Page 28: ...Hardware options installation 28 15 Install the heatsink 16 Install the hard drive cage bezel assembly ...

Page 29: ...rors The server blade provides notification if the level of correctable errors exceeds a pre defined threshold rate The server blade does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server blade failure Whereas standard ECC ca...

Page 30: ...t 6F 1 Single Dual or Quad 2 Single Single 3 Single Single Single Single 4 Single Single Single Single Single Single 5 Dual Dual 6 Dual Dual Dual Dual 7 Dual Dual Dual Dual Dual Dual 8 Single Single Dual Dual 9 Dual Dual Single Single 10 Single Single Single Single Dual Dual 11 Single Single Dual Dual Dual Dual 12 Quad Quad 13 Dual Dual Quad Quad 14 Single Single Quad Quad Installing DIMMs 1 Power...

Page 31: ... Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 8 For mezzanine card mapping see the HP ProLiant BL260c Generation 5 Server Blade Installation Instructions or see Interconnect bay numbering and device mapping on page 13 To install the component 1 Power down the server blade on page 10 2 Rem...

Page 32: ...ware options installation 32 5 Install the mezzanine card Press down on the connector to seat the board 6 Install the access panel on page 11 7 Install the server blade Installing a server blade on page 14 ...

Page 33: ...s the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 9 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD D...

Page 34: ...damage to the equipment 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector 4 Connect a USB keyboard to the second USB connector Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 Video connector 6 USB keyboard Accessing a server blade with local media devices Use the following configura...

Page 35: ...or 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Page 36: ...supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote access to any...

Page 37: ...r and executes the image IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for PXE in RBSU ...

Page 38: ...10 Mb s network adapter PXE deployment server storing boot images o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended o 256 MB of RAM o 10 Mb s network adapter o CD ROM drive Windows repository server Windows or Linux deployment o Windows 2000 or Windows Server 2003 OS installed o Network connection o CD ROM ...

Page 39: ... server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution conso...

Page 40: ...loading of the OS and drivers To deploy with a boot CD 1 Use the HP c Class Blade SUV Cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 33 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 After the server blade boots follow the normal installation procedure for an OS Windows Server 2003...

Page 41: ...6 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos iLO virtual floppy To deploy with a boot diskette 1 Do one of the following o Insert the boot diskette into the client PC that is using the iLO 2 Remote Console o Use iLO 2 to create an image file of the boot diskette o Copy the image of ...

Page 42: ...system for installing off the shelf versions of leading operating system software Installing optimized server drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 53 Installing software drivers directly from the CD With systems that have internet connection the SmartStart ...

Page 43: ...e menu system use the arrow keys To make selections press the Enter key To access Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Defaul...

Page 44: ...pts to boot from a diskette CD or hard drive During this time you can do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages a...

Page 45: ...mbedded SATA controller in the system Required hardware Installing the SATA RAID driver may require a diskette drive and CD ROM drive Some server blades do not ship with these drives as standard hardware NOTE Systems with Microsoft Windows Server 2003 and HP embedded drivers do not require additional hardware Diskette and CD ROM drive options To acquire a diskette drive option or CD ROM drive opti...

Page 46: ...on page 10 2 Press the F9 key to launch RBSU NOTE Enabling the RAID option in RBSU is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard ATA driver from the OS media 3 Select Advanced Options Embedded SATA RAID Enable RAID 4 Press the F10 key twice to exit RBSU The system automatically reboots 5 After the system reboots press the F8 key to en...

Page 47: ...rst logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For ...

Page 48: ...rmware BIOS or Lights Out 100 firmware To upgrade the firmware insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPaq utility see the HP website http www hp com go support Integrated Light...

Page 49: ...s Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS...

Page 50: ... applications and data from one server to another without errors eliminating the need for manual redeployment of these elements on the new server During the migration process the software automatically loads new drivers required for boot on the destination server The wizard based user interface simplifies the migration process and requires little experience or training For more information about t...

Page 51: ...ials Vulnerability and Patch Management Pack User Guide or the HP website http www hp com HP Insight Control Environment Suites HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of software that simplify the management of HP infrastructures The HP Insight Control Environment suites are licensing options for HP infrastructure management software de...

Page 52: ... support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support For more information on ProLiant USB support see the HP website http h18004 www1 h...

Page 53: ... on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes...

Page 54: ...grade Guide ftp ftp hp com pub services hardware info isee_client pdf Web Based Enterprise Service WEBES enables administrators to manage hardware events proactively either locally or online The service provides real time multiple event analysis crash analysis and notification locally through SMTP and remotely through ISEE for OpenVMS Tru64 and Microsoft Windows operating system binary error logs ...

Page 55: ... HP Smart Update Manager The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across a wide range of servers and options This tool has the following features Works offline and online Supports Microsoft Windows and Linux operating systems Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware...

Page 56: ...er see the HP website http www hp com support Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http www hp com support ...

Page 57: ... Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potent...

Page 58: ...risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the...

Page 59: ...or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 53 and use the survey page to view the current config...

Page 60: ...er cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each d...

Page 61: ... problems flowchart on page 68 Server fault indications flowchart on page 70 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item Refer to 1 General diagnosis flowchart on page 62 2 Power on problems flowchart Server blade power on problems flowchart on page 64 3 POST problems flowchart on page 66 4 OS boot problems flowchart on page 68 5 Server fault indicati...

Page 62: ...owchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 59 2 Loose connections on page 60 3 Service notifications on page 60 ...

Page 63: ...tation CD or the HP website http www hp com go bladesystem documentation 7 Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware...

Page 64: ...Troubleshooting 64 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 65: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Page 66: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 67: ...ebsite http www hp com support 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation 7 Server information you need in the HP ProLiant Servers Troubleshootin...

Page 68: ...osing OS boot problems on a server blade Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade Use an HP c Class Blade SUV Cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS ...

Page 69: ...ntation CD or on the HP website http www hp com support Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support...

Page 70: ...lems flowchart on page 68 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 49 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 71: ...ting Guide located on the Documentation CD or on the HP website http www hp com support 3 Component identification on page 6 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server blade power on problems flowchart on page 64 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppo...

Page 72: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 73: ...mperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 10 2 Remove the server blade on page 11 3 Remove the access panel on page 11 4 Identify the battery location System board components on page 8 5 Remove the bat...

Page 74: ...ample personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the la...

Page 75: ...s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 F...

Page 76: ...uct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking place...

Page 77: ...cling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your house...

Page 78: ...djustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than th...

Page 79: ...y packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice T...

Page 80: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 81: ...tude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Serve...

Page 82: ...HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http ...

Page 83: ...oduits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de p...

Page 84: ...segna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa...

Page 85: ... a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que ...

Page 86: ...In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden...

Page 87: ...ido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário...

Page 88: ...Technical support 88 ...

Page 89: ...Technical support 89 ...

Page 90: ... Server Recovery CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol DRAM dynamic random access memory HP SIM HP Systems Insight Manager iLO 2 Integrated Lights Out 2 IML Integrated Management Log ISEE Instant Support Enterprise Edition NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays ...

Page 91: ... POST Power On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SMP P2P Server Migration Pack Physical to ProLiant SUV serial USB video TFTP Trivial File Transfer Protocol UID unit identification USB universal serial bus V2P virtual to physical ...

Page 92: ...Acronyms and abbreviations 92 V2V virtual to virtual VCA Version Control Agent VM Virtual Machine WEBES Web Based Enterprise Service WfM Wired for Management ...

Page 93: ...system 16 42 configuration parameters 41 configuration tools 42 configuration completing 16 configuration network 37 configuring AMP modes 44 connecting to the network 14 connection problems 60 connectors 6 contact information 82 contacting HP 82 controller 45 controller embedded SATA RAID 45 creating a disk image 40 CSR customer self repair 82 customer self repair CSR 82 D Declaration of Conformi...

Page 94: ...al Machine Management Pack 49 HP ProLiant Essentials Virtualization Management Software 49 HP ProLiant Essentials Vulnerability and Patch Management Pack 51 HP Smart Update Manager overview 55 HP Storage Manager 47 HP StorageWorks Library and Tape Tools L TT 49 HP Systems Insight Manager overview 49 HP technical support 82 HP website 82 HP contacting 82 I identification number 74 iLO 2 Integrated ...

Page 95: ...rror messages 72 POST problems flowchart 66 power button LED 7 Power On Standby button 7 powering down 10 powering up 10 43 power on problems flowchart 64 preboot execution environment PXE 37 39 pre diagnostic steps 57 preparation procedures 59 problem diagnosis 57 processor socket 8 processors 8 21 Product ID 47 ProLiant Support Pack PSP 55 PSP ProLiant Support Pack 55 PSPs overview 55 PXE preboo...

Page 96: ...em board thumbscrews 8 System Erase Utility 49 system maintenance switch 8 System Online ROM flash component utility 55 system power LED 7 system keeping current 54 Systems Insight Manager 49 T Taiwan battery recycling notice 79 technical support 82 telephone numbers 82 temperature 81 temperature ranges environmental 81 troubleshooting 57 60 troubleshooting flowcharts 60 troubleshooting resources ...

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