Step 12 - Hardware and Software Supplemental Support Services
Step 12 - Hardware and Software Supplemental Support Services
Step 12 - Hardware and Software Supplemental Support Services
Step 12 - Hardware and Software Supplemental Support Services
Systems include one-year hardware warranty, on-site, with 5 x 9, 24-hour response time
Select one of the optional HP Care Pack Service Packages described below that best supports the
customer's operational requirements for system availability.
Options ordered as part of "Initial System Sale" take on warranty of the enclosure; options added after
"Initial System Sale" take on warranty of enclosure until enclosure warranty ends
All unique AlphaServer DS20L options have a minimum of one-year Return-to-Hewlett-Packard warranty
HP Care Pack Services
HP Care Pack Services
HP Care Pack Services
HP Care Pack Services
HP Care Pack Services are available for AlphaServer systems running Tru64 UNIX or OpenVMS operating systems.
HP Care Pack Services are designed for customers who require support beyond the basic warranty with coverage
for both Principal servers systems and SSPs (Subsequent System Packages) - that meet a full range of customer
support requirements.
Program Features – Principal Server
Program Features – Principal Server
Program Features – Principal Server
Program Features – Principal Server
HP Support Plus
HP Support Plus
HP Support Plus
HP Support Plus
13 x 5 HW/SW support
4-hour response on-site hardware support
2-hour response for Bronze software support
License Subscription for Hewlett-Packard O/S software and embedded L/P (i.e., EIS for OpenVMS,
unlimited users, and server extensions for Tru64 UNIX)
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their layered
products. (Some layered products are not included on Consolidated Software Media Update Distribution
and can be ordered separately.)
HP Support Plus 24
HP Support Plus 24
HP Support Plus 24
HP Support Plus 24
24 x 7 HW/SW support
Named HW engineer
4-hour response on-site hardware support
2-hour response for software support
License Subscription for Hewlett-Packard O/S software and embedded L/P (i.e., EIS for OpenVMS,
unlimited users, and server extensions for Tru64 UNIX)
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their layered
products. (Some Layered products are not included on Consolidated Software Media Update Distribution
and can be ordered separately.)
Program Features –
Program Features –
Program Features –
Program Features –
Additional Services
Additional Services
Additional Services
Additional Services
SSPs (Subsequent System Packages)
For HP Care Pack Support Plus and Support Plus 24
Hardware Support at same level as corresponding package for Principal server
License Subscription: Hewlett-Packard O/S (where applicable)
Telephone support through Principal server covered by full support package
Installation
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage into
No software installation added
Installation & Startup Hewlett-Packard O/S
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
Install operating systems
Product Configuration
Print & Network access
Orientation
QuickSpecs
HP AlphaServer DS20L
HP AlphaServer DS20L
HP AlphaServer DS20L
HP AlphaServer DS20L
Options
DA - 11054 Worldwide — Version 4 — October 6, 2003
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