HP AdvanceStack Hub-16U, Installation And Reference Manual

Page: 39 / 70

Customer Support Services
Hewlett-Packard offers support 24 hours a day, seven days a week through
the use of automated electronic services including:
Hewlett-Packard BBS and World Wide Web
Hewlett-Packard FTP Library Service on the Internet
CompuServe
HP FIRST FAX Retrieval Service
SNMP firmware for the AdvanceStack 8U/16U SNMP module (
J3133a.exe
) is
available through the HP BBS, World Wide Web, CompuServe, and the HP
FTP Library Service. After you download the file(s) from one of these
sources, you type
filename /x
. For example,
icmupdt /x
HP BBS and World Wide Web
The HP BBS phone number is (208) 344-1691 in the USA. Set your modem
communication settings to:
parity = N
data bits = 8
stop bits = 1
baud rates = 300, 1200, 2400, 4800, 9600, or 14400
From the BBS, you can download files and learn about HP networking
products. After you download the file, extract the file (e.g.,
j3133a /x ).
The URL address for the World Wide Web is:
http://www.hp.com/go/network_city
From this web site, you can download files and learn about HP networking
products. After you download the file, extract the file (e.g.,
j3133a /x
).
T
r
oub
lesh
ooting
Troubleshooting
2-11