manualshive.com logo in svg

HP 9000 A-180, User Manual, Page: 88 / 122

Share
Download
HP 9000 A-180 User Manual Download Page 88

88

Chapter 3

 

A-Class System Service

A-Class Server Trouble Shooting

NOTE

The Integrated LAN Web Console will be referred to as the Web console in this 
section.

The A-Class server front panel LEDs do not indicate Web console failures. There 
are no blinking codes to show the source of a web console fault.

To troubleshoot the Web console:

1. Make sure that a LAN cable is inserted into the LAN Web Console connector on 

the rear of the server. Refer to Chapter Two.

2. Log in to the Web console as the Administrator and check the DATACOM 

configuration. It should be: 

NOTE

Remember to use SAVE to retain any changes that you make.

3. Reset the Web console.

a. Type the IP address of the Web console in your web browser’s location 

window and press 

Enter

.

b. When the Web console page appears, log in.

c. Click on the 

Reset Web Console

 option. 

NOTE

Resetting the Web console will log any other users off of the system. 

4. Ping the IP address of the Web console to make sure it responds. If it does not 

respond, contact your network administrator.

5. Reset the Web console to its default configuration by pressing the Web Console 

Baud Rate:

9600

Parity/Data Bits:

None/8

Parity Checking: 

Enable should be off

Recvpace/Xmitpace:

Xon/Xoff should be off

Summary of Contents for 9000 A-180

Page 1: ...User s Manual HP 9000 Model A 180 Manufacturing Part Number Aclassdoc00 February 2000 ...

Page 2: ...ment is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 for DOD agencies and subparagraphs c 1 and c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 for other agencies HEWLETT PACKARD COMPANY 3000 Hanover Street Palo Alto California 94304 U S A Copyright Notices copyright ...

Page 3: ...Chapter 1 3 A Class System Overview and Reference 1 A Class System Overview and Reference aclassdoc00 ...

Page 4: ...acked up to 20 per rack or stand alone installations It comes configured with one 1 way 180 MHz PA 7300 RISC Processor An additional optional 1Mb of 2nd level cache is available It has eight RAM memory slots that can use 128 256 or 512MB memory modules There are two I O slots each capable of handling either PCI or HSC add in cards One slot is Access Port AP card capable The embedded disk bay is ca...

Page 5: ...rview single ended Type 1 SCSI devices System Software Overview A Class servers require the HP UX 10 20 or 11 0 operating system with an Independent Peripheral Release IPR date of October 1998 9810 or later NOTE HP UX is the only supported operating system for A Class servers ...

Page 6: ...er Service Reference Information Overview Service reference data consists of the following A Class Server System Block Diagram for maintenance personnel and operators A Class Server System Regulatory Compliance Statements required by the U S government and required by some countries that import HP products ...

Page 7: ...Chapter 1 7 A Class System Overview and Reference A Class Server System Block Diagram A Class Server System Block Diagram Overview The A Class server block diagram is included for information ...

Page 8: ... servers The following information is provided Regulatory Information Safety Declaration of Conformity FCC STATEMENT USA Only FCC Regulations for Telephone Line Interconnection Canada RFI Statement European Union RFI Statement Japan RFI Statement Korean RFI Statement Taiwan RFI Statement Japan Only JATE Mark Japan Harmonic Statement Acoustics Germany UK General Approval United Kingdom only Interna...

Page 9: ...em Overview and Reference A Class Server System Regulatory Compliance Statements National Post and Telecom Agency Statement Sweden only AUSTEL Telecom Statement Australia only New Zealand and Telecom Statement New Zealand only ...

Page 10: ...ulatory bodies require some information under the headings listed in this section Safety This product has not been evaluated for connection to an IT power system ac distribution system having no direct connection to earth according to IEC 950 Locate the AC outlet near the computer The ac power cord is this product s main ac disconnect device and must be easily accessible at all times Battery Notic...

Page 11: ...shielded cables such as those you receive with your computer Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Cables used with this device must be properly shielded to comply with the requirements of the FCC FCC Regulations for Telephone Line Interconnection This equipment complies with Part 68 of the FCC rules On the outsi...

Page 12: ...04 648 0000 Main Number for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request that you remove the equipment from the network until the problem is resolved No repairs are to be made by you Repairs are to be made only by Hewlett Packard or its licensees Unauthorized repairs void registration and warranty This equipment cannot...

Page 13: ...Chapter 1 13 A Class System Overview and Reference A Class Server System Regulatory Compliance Statements Japan RFI Statement Korean RFI Statement Taiwan RFI Statement Japan Only JATE Mark ...

Page 14: ... United Kingdom under the General Approval number NS G 1234 J 100003 Internal Modem and HP A2991 600xx Line Access Module LAM The following warnings apply to the use of the HP 2991 60001 internal modem and HP A2991 600xx LAM that may be provided with the computer Terminal DOC Canada only NOTE The Canadian Department of Communications label identifies certified equipment This certification means th...

Page 15: ...ural areas The Load Number LN assigned to each terminal device denotes the percentage of total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all devices does not exceed 100 The load number for this product is 33 CAUT...

Page 16: ...d be followed Not more than five call attempts to the same number within a one hour period A minimum of 60 seconds between each attempt Not more than a total of 10 call attempts to the same number Any setting that violates the above guidelines will cause the equipment to go out of compliance and thus no Telepermit will be in force for this equipment which will make it subject to penalties The oper...

Page 17: ...Chapter 2 17 A Class Server Installation 2 A Class Server Installation aclassdoc00 ...

Page 18: ...connect the server to external devices and power either as a stand alone unit or in an HP supported cabinet Unpacking set up and connection information is also included for those who ordered a cabinet from the factory with one or more servers installed A Class Server System Software Configuration Tells you how to install memory RAM cache memory embedded disk and I O card add on components A Class ...

Page 19: ...h stand alone and cabinet mounted A Class servers Input Power Requirements Nominal input voltage nominal frequency and typical current requirements Cooling Requirements Operating and non operating temperature extremes and relative humidity parameters Space Requirements Stand Alone Server Dimensions The physical characteristics of the A Class server are listed as follows Dimension Height 8 89 cm 3 ...

Page 20: ...y manner and mounting in any cabinet other than a Hewlett Packard approved cabinet is not supported While they are constructed to be strong A Class servers have not been tested for stacking load carrying capacity Failure to follow this precaution may result in major damage to the server Access Location Rear 15 cm 6 in Sides 7 5 cm 3 in Front 7 5 cm 3 in 23 58 42cm ...

Page 21: ...x 100 3 x 161 3 23 5 x 39 5 x 63 5 A4902A Factory Integrated 2 0m x 19 Cabinet 41 20 59 7 x 100 3 x 196 9 23 5 x 39 5 x 77 5 J1502A Field Integrated 1 25m x 19 Cabinet 25 12 59 7 x 100 3 x 125 7 23 5 x 39 5 x 49 5 J1501A Field Integrated 1 6m x 19 Cabinet 33 16 59 7 x 100 3 x 161 3 23 5 x 39 5 x 63 5 J1500A Field Integrated 2 0m x 19 Cabinet 41 20 59 7 x 100 3 x 196 9 23 5 x 39 5 x 77 5 C2785A Fie...

Page 22: ...for UPS information Power cord plugs for stand alone servers are configured to meet unique power configurations used all over the world Cabinet mounted servers have the same power requirements as stand alone servers However the power cords for cabinets are dependent on the type of Power Distribution Unit PDU operation PDU power cords with one end stripped are also available for attaching country s...

Page 23: ... parameters have been established Relative Humidity Operating and non operating relative humidity parameters are shown below Operating Non Operating 5 35 C 41 95 F 40 65 C 40 149 F Operating Relative Humidity Non Operating Relative Humidity 15 to 80 non condensing 5 to 90 non condensing ...

Page 24: ...ons and regulatory information Open and Unload the Carton Unpack the Server Open the Accessory Kit Open the Installation Instructions and Regulatory Information Packet NOTE The following instructions do not apply to A Class servers that are received pre installed in a cabinet These procedures pertain to individual servers only Open and Unload the Carton Step 1 Place the sealed carton on a work sur...

Page 25: ...damage contact your shipper immediately We recommend that you retain all packing materials in case any of the items received require return to Hewlett Packard Unpack the Server CAUTION Do not set the server on its side or in any position other than upright on its rubber feet for operation Failure to observe this precaution may result in component damage or loss of system reliability Carefully unwr...

Page 26: ...publishing and dissemination of their own consumer safety and regulatory data Installing a Stand alone System A Class servers are compact in design and can be installed on table or desk tops in the same manner as any standard Personal Computer PC Heating and cooling conditions must be met for the system to function at peak efficiency Attention must be paid to system access There must be room for e...

Page 27: ...stalling a Stand alone System in an HP supported Cabinet External Connections Information Sheet Each system is packed with an Information Sheet that contains basic installation instructions Review the Information Sheet thoroughly and follow the steps listed to perform the installation The information sheet may refer you to the LED Interpretation and Removal Replacement Procedures label located ins...

Page 28: ... result in serious injury or equipment destruction To unpack the cabinet perform the following steps WARNING Wear protective glasses while cutting the plastic bands around the shipping container These bands are under tension Failure to heed this warning can result in serious eye injury if the bands snap back and hit you in the face when cut Step 1 Cut the plastic polystrap bands around the shippin...

Page 29: ...Chapter 2 29 A Class Server Installation Cabinet Mounted A Class Server System Unpack and Install place and lift the ramps out callout 3 1 2 3 3 3 ...

Page 30: ...tallation Cabinet Mounted A Class Server System Unpack and Install Step 3 Remove the brackets securing the cabinet to the pallet callout 4 Step 4 Insert the ramps in the notches provided on the pallet callout 5 Remove the side 4 4 4 ...

Page 31: ...de callout 6 WARNING A fully configured 2 0 meter cabinet can weigh up to 362 8 kg 800 lbs Always use at least two people to roll the cabinet off of the pallet Failure to heed this warning can result in serious injury or equipment destruction Step 5 Use at least two people to roll the cabinet off of the pallet and down the ramp 5 5 5 6 6 ...

Page 32: ...hecklist Check the cabinet exterior for signs of shipping damage o Look at the top and sides for dents warpage or scratches o Check the front bezels for alignment scratches and that they open and close normally o Check any filler panels on the front of the cabinet for proper fit o Check the forehead assembly for any signs of damage o Check the rear door for dents scratches proper fit when its clos...

Page 33: ...ipping containers and packaging material for inspection If extensive damage is found it may be necessary to return the entire cabinet to HP Refer to the Repacking instructions Cabinet Installation Installation of a factory loaded cabinet consists of the following steps Step 1 Move the cabinet to installation site Step 2 Lower the leveling feet This will prevent excessive wear on the casters CAUTIO...

Page 34: ...n the UPS guide are complete perform the following steps to complete the UPS installation with the cabinet 1 Position the UPS next to the cabinet on the floor 2 Remove the jumper cord from the SPU to the PDU inside the cabinet 3 Install one of the convenience cords output cord that came with the UPS into the AC receptacle in the back of the SPU 4 Place the other end of that cord into one of the Ou...

Page 35: ...ple when moving the cabinet and when positioning the cabinet on the pallet Check the condition of the loading unloading ramp before use If the ramp appears damaged DO NOT attempt to push a loaded cabinet up the ramp onto the pallet Contact your local Hewlett Packard Sales and Support Office regarding shipment Failure to heed this warning can result in serious injury or equipment destruction To rep...

Page 36: ...g a Stand alone System in an HP supported Cabinet Cabinet Identification The following cabinets can hold multiple A Class servers Cabinet Loading Requirements A Class servers require two EIA of cabinet space each two EIA of space is equivalent to the height of a server without the server s feet Ensure that the cabinet has this amount of space available Cabinet Product Number Assembled by Size Heig...

Page 37: ...e requirement as your guide for installing additional A Class servers Refer to the Rail Kit Installation Sheet A5214 96001 for instructions necessary to install rails in the HP computer cabinet Mounting the Server To mount the server in the cabinet follow the procedure listed below Step 1 From the front of the cabinet slide the server onto the rails Push the server into the cabinet until approxima...

Page 38: ...Fasten the both front anchor brackets securely to both front cabinet columns with the prepositioned sheet metal nuts Step 5 Attach a plastic end cap to each anchor bracket Step 6 At the rear of the cabinet position the rear rail mounting clamps on each rail at the back of the server Tilt each clamp forward slightly and slide the angled tab completely into the available slot in the server so that e...

Page 39: ...are ready to connect external devices refer to External Connections for further information External Connections External devices are interfaced with the A Class server by means of specific connectors located in the rear of the server Exterior connections to the server include ports for Small Computer System Interface SCSI devices System Consoles Local Area Networks LANs Power Cords ...

Page 40: ...es will not be connected to the SCSI bus make sure the terminator 1252 3932 is in place Make sure all devices on the SCSI bus have a unique address and the last device is terminated Refer to the documentation accompanying each device to learn how to set addresses and where to place terminators Connect external DDS Digital Data Storage tape and DVD CDROM drives to A Class servers as shown in the di...

Page 41: ...the RS232 Console Port 8 16 4 0 is disabled Using the Web Console as a System Console If the Web Console is to be used as a system console connect an RJ45 LAN cable to the RJ45 connector labeled LAN Web Console on the back of the server NOTE The Web Console has a default Internet Protocol IP address of 192 0 0 192 Make sure that no other device including other A Class servers has this address befo...

Page 42: ...rovided with the system to the server For stand alone servers the power cord will be localized to each country s power application If an HP Uninterruptible Power Supply UPS is the power source use the power cord provided with the UPS If an HSC Remote Management card is installed in the server use the cable provided with the HP UPS to connect the RS232 serial port to the port labeled UPS on the HSC...

Page 43: ...y RAM Modules This section describes how to install memory RAM into A Class servers Computer memory is commonly referred to as Random Access Memory RAM The terms RAM and memory are used interchangeably in this documentation Abbreviated Memory SIMM installation instructions also appear on the 11 x 14 maintenance label adhered to the bottom of the top cover A Class memory is sold as a module A modul...

Page 44: ...all memory in A Class servers Electrostatic Discharge Precautions The procedures in this section require opening the server and exposing the system to electrostatic discharge Always observe all electrostatic precautions when working with components inside or out of the server Failure to follow these precautions may result in component damage or loss of system reliability Use a grounding mat and an...

Page 45: ...ory is sold as a module A module is defined as two SIMMs A Class servers support a single 1MB Cache Memory module The 1MB Cache Memory module consists of two 512MB SIMMs A Cache Memory module occupies two slots The size or capacity of the Cache Memory SIMM is printed along the top edge of the SIMM NOTE SIMM is an acronym for Single Inline Memory Module A SIMM has components on one side of the card...

Page 46: ...slot Step 2 Install the second 512MB Cache Memory SIMM in the remaining unoccupied slot Step 3 Proceed to External Connections Installing Embedded Disk Drives This section describes how to install embedded disk drives into A Class servers Abbreviated embedded disk drive installation instructions also appear on the 11 x 14 maintenance label adhered to the bottom of the top cover A Class servers sup...

Page 47: ...ded disk is already installed disconnect the power and data cables from that disk Place the disk carrier on a ESD safe mat Step 3 Set address and configuration jumpers on the disk to be installed The lower disk is usually the boot disk and the recommended address is 6 The upper disk is recommended to be address 5 DO NOT use address 7 as this address is reserved for the SCSI controller internal to ...

Page 48: ...he same side as the sheetmetal tabs Slide the disk drive into the carrier and secure the disk drive to the disk carrier with the four slotted T15 TORX screws that came with the disk drive Step 6 Attach power and data cables to the embedded disk drives Step 7 Install the disk carrier by inserting the two sheetmetal tabs on the disk carrier into the cut outs in the server chassis Secure the disk car...

Page 49: ...slot For one HSC and one PCI card configurations the HSC card must be installed in the bottom slot For two HSC or two PCI cards the load order does not matter NOTE When the A3342A HSC Remote Management card is installed the console path changes from 8 16 4 to 8 4 0 This may prevent HP UX from booting During selftest server firmware detects the presence or absence of the A3342A HSC Remote Managemen...

Page 50: ... Management card This connector is for UPS use only While server firmware can automatically respond to presence or absence of the A3342A HSC Remote Management card HP UX can not If HP UX was installed without a A3342A HSC Remote Management card installed the HP UX path for the console will be 8 16 4 0 If an A3342A HSC Remote Management card is installed the path changes to 8 4 0 0 The driver for t...

Page 51: ...sult in component damage or loss of system reliability Use a grounding mat and an anti static wrist strap Wear the anti static wrist strap to ensure that any accumulated electrostatic charge is discharged from your body to ground Before You Do Anything o Power down the system o Unplug the server NOTE Cabinet mounted servers must be removed from the cabinet before proceeding o Remove the top of the...

Page 52: ...s Web Console Software Accessing the Secure Web Console Optional procedures for identifying external devices and mapping diagnostics Boot to Initial System Loader ISL Optional Run Online Diagnostic Environment ODE Mapper Optional The command to Boot HP UX after running either of the preceding options is also included Power Up Procedures Power Up All External Devices Apply power to all external dev...

Page 53: ... the PRIMARY PATH If you want to interrupt the boot process press any key on the keyboard within 10 seconds after the message Hit any key to interrupt the boot sequence is displayed Configuring the integrated A Class Web Console CAUTION The integrated A Class Web Console is preconfigured with IP address 192 0 0 192 Power off any other devices with the same IP address before proceeding with integra...

Page 54: ... label in place of the MAC Address value also located on the rear label If the wrong number is erroneously entered use the arp d command to correct the entry Failure to follow this precaution will cause the integrated A Class Web Console to malfunction Configure the Web Browser Enable Java on your Web browser Internet Explorer version 3 02 or Netscape Navigator version 3 01 or later Temporarily ad...

Page 55: ...ss Server Power Up and Boot Procedures the same subnet by typing the following URL in the Location window http 192 0 0 192 The screen shown below will be displayed Press OK to continue The following administrator account creation screen will appear ...

Page 56: ... the job title of the Secure Web Console Administrator Information can be used for additional data about the Secure Web Console Administrator For example phone number location etc Login is the user name of the Secure Web Console Administrator Password must be at least six characters in length and must be entered in both fields When all fields have been completed the following Configure IP screen w...

Page 57: ...sole Name the name given to the integrated A Class Web Console IP address the IP for the integrated A Class Web Console port IP subnet mask the IP for the subnet mask for your site IP gateway the IP gateway address System name the name given to the A Class Server After entering this information press OK The final screen in this series will appear ...

Page 58: ...ct is already installed internally Press OK to continue NOTE Pressing OK will NOT reboot the A Class server It will only reboot the Secure Web Console A Class server boot procedures are included in the following section Accessing the Secure Web Console Enter the IP address of the Web Console the IP address is the address for the Web Console port in the web browser Location window Enter the user na...

Page 59: ...oute add 192 0 0 192 15 43 251 93 and press Enter Using the ping Command At the C prompt type ping 192 0 0 192 and press Enter The terminal will display Pinging 192 0 0 192 with 32 bytes of data Request timed out Request timed out Request timed out Request timed out At the C prompt type arp s 192 0 0 192 00 60 b0 a6 0a 1e At the C prompt type ping 192 0 0 192 and press Enter The terminal will disp...

Page 60: ...ss servers require a server firmware version of 39 32 or later to use Ignite UX A Class server firmware is Customer installable and is available as a firmware patch from the Hewlett Packard Information Technology Resource Center HPITRC Power Up the Server Refer to patch installation instructions to install this firmware patch on A Class servers Refer to the web based documentation Power Up the Ser...

Page 61: ...t 8 16 5 0 Press Enter The console will next display Configuration Menu Type au bo on Press Enter The console will next display Configuration Menu Type bo alt Press Enter The following query will then be displayed Interact with IPL Y N or Cancel Type no Press Enter The console will then display a menu Select INSTALL HP UX Press Enter The console will display another menu Select STANDARD LVM CONFIG...

Page 62: ...type the following command vi stand system Press Enter Step 4 To rebuild the kernel type the following command at the prompt mk_kernel o stand vmunix Press Enter NOTE Disregard the usr ccs bin ld Warning Linker features were used This warning does not apply to this procedure To reboot the system type the following command when the system prompt displays reboot r Press Enter Step 5 To make the SD U...

Page 63: ...nter The system should now boot with an error free etc rc log file Step 9 Finally type the following command when the system prompt displays sbin set_parms initial Press Enter Network configuration is now complete Boot Procedures Boot to Initial System Loader ISL Optional If you wish to verify that all external devices are identified by the server before booting HP UX Step 1 Interrupt the boot pro...

Page 64: ...d Boot Procedures Boot HP UX If the boot process was interrupted to run ODE Mapper that process is resumed by typing hpux at the ISL prompt If the boot process was not interrupted HP UX will automatically boot For configuration of HP UX refer to http eproducts hp com ...

Page 65: ...on A Class Server System Software Configuration A Class Server System Software Configuration Overview Instructions for configuring software for both the A Class server and the A Class Secure Web Console can be found at http eproducts hp com ...

Page 66: ...66 Chapter2 A Class Server Installation A Class Server System Software Configuration ...

Page 67: ...Chapter 3 67 A Class System Service 3 A Class System Service aclassdoc00 ...

Page 68: ...ons occur A Class Server Trouble Shooting This section is divided into two levels tasks that can be performed by customers and tasks that can only be performed by qualified HP Field Service representatives A Class Server Corrective Action Lists the subsections that contain procedures for Ordering Repair Parts for the A Class Server and removing and replacing the FRUs listed below A Class Server RA...

Page 69: ...ections describe fault condition review procedures Review Front Panel Status LEDs Front panel LEDs display either normal operation or fault status of the A Class server Fault conditions consist of selftest failures and High Priority Machine Check HPMC fault conditions The following table describes what the front panel LED blink patterns indicate LAN LED Heartbeat LED Indication Random Blink Patter...

Page 70: ...cluding selftest status messages can be displayed at the console and during normal operation with HP UX running system status information can also be displayed by entering a Control B command HSC Remote Management card system status information appears on the console in the format below Refer to the A Class Server Trouble Shooting section for definitions of the data provided by the HSC Remote Mana...

Page 71: ...section gives you the information needed to recognize repeatable hardware failures that prevent completion of the server selftest or hardware failures that will not allow the HP UX operating system to either initiate or complete the boot procedure Use the troubleshooting data and procedures in this section to isolate hardware failures within the A Class server Do not use this information to troubl...

Page 72: ...wer on selftest is conducted each time power is applied to the server Failures that occur at this point will either prevent selftest from completing or upon initial completion of selftest display warnings on the console NOTE Warnings will include a brief description of the fault If the selftest fails before any output appears on the console the three front panel LEDs Power Heartbeat and LAN connec...

Page 73: ... POWER icon will light upon successful completion of the power supply selftest which takes approximately 2 seconds If the green POWER LED fails to light check the power source If the power source is valid the problem is usually in the A Class server power supply Power supply failures are repaired by replacing the A Class Exchange Base Unit EBU Refer to the Replacing an A Class Server Exchange Base...

Page 74: ...nts on one side of the card only DIMM is an acronym for Dual Inline Memory Module A DIMM has components on both sides of the card The acronym SIMM will be used throughout this section to refer to either SIMM or DIMM LAN LED Heartbeat LED Indication Random Blink Pattern Heartbeat Blink Pattern Normal Operation Under HP UX Off Off 2nd Level Cache SIMM fault On Steady Off Memory SIMM fault On Steady ...

Page 75: ...de of the rear of the server Slide the top back lift it off and set it aside General SLC SIMM Troubleshooting NOTE A Class servers can only use Cache Memory SIMMs with part number A5182 60002 Using Cache Memory SIMMs with any other part number may result in the server failing it s selftest Step 1 Remove both SLC SIMMs and place on an ESD mat Step 2 Power up and observe LEDs Step 3 If fault does no...

Page 76: ... this type of error For example FLT 7xxx indicates a failure in the memory selftest NOTE SIMM is an acronym for Single Inline Memory Module A SIMM has components on one side of the card only DIMM is an acronym for Dual Inline Memory Module A DIMM has components on both sides of the card The acronym SIMM will be used throughout this section to refer to either SIMM or DIMM Electrostatic Discharge Pr...

Page 77: ...M SIMM is required Step 1 Install the known good RAM SIMM in slot A and install one of the original RAM SIMMs in slot B Power up the server and observe the front panel LEDs Step 2 If the fault does not recur the problem was caused by the SIMM that is not presently installed Boot the system and resume normal operations If the fault recurs proceed to step 3 Step 3 Power down the server and replace t...

Page 78: ... it aside Step 1 Document the I O configuration write down which type of I O board is installed in which of the I O slots Step 2 Remove all I O boards Power up the server and observe the front panel LEDs Step 3 If the fault does not recur and only a single I O board was removed that I O card is the cause of the I O Subsystem or I O Board Fault Replace that I O board power on the server and observe...

Page 79: ...mmand at the firmware main menu screen Check the timestamp on the PIM data to see if the time recorded corresponds to the time of the failure For assistance with decoding an HPMC contact Hewlett Packard I O HPMC Fault I O Subsystem or I O Board faults occur when an HPMC in response to an I O failure prevents the system from completing selftest Chassis codes provided by the HSC Remote Management ca...

Page 80: ...en to the system boot instructions and selftest software that is imbedded into a computer chip instead of stored on disk Firmware also includes warnings and error messages that are displayed on the console when selftest finds an error Those warnings and messages and a brief description or action requirement of each is shown in the table included below Firmware Warning Messages Description Action R...

Page 81: ...g the EBU WARNING One or more memory banks were not configured due to a SIMM size mismatch or a SIMM failure For more details use the MEMORY command in the INFORMATION menu Use the MEMORY command in the INFORMATION menu to determine correct configuration WARNING The Bus Converter has failed A Bus Converter failure requires replacing the EBU WARNING FAN FAILURE HAS BEEN DETECTED THE SYSTEM WILL BE ...

Page 82: ...ing The HSC Remote Management card shows status information on the console just above the function key display shown above and is followed by the CM prompt The information displayed is shown below CM OSTAT Chassis Code REMOTE sta tus activ ity password ACCESS FAULT ...

Page 83: ...T and chassis codes are shown in the following example Chassis codes used in conjunction with the OSTAT value represent the status of the system Service Menu Enter command cc CHASSIS CODES INFORMATION Chassis Code Status Code Definition OSTAT Operating STATus Values can be OFF FLT TEST INIT SHUT WARN RUN and ALL Chassis A four digit field used in conjunction with OSTAT to identify system status Th...

Page 84: ...rom completing selftest the OSTAT FLT is used and the Chassis Code displays the test number that failed If the server stops responding while performing a test the OSTAT value will be INIT or TEST and the chassis code represents the test that was running when the server failed Refer to the table below to determine which tests were active when the system either faulted or stopped responding during s...

Page 85: ...or Operating System Faults and Recovery C2xx Memory Initialization Refer to Second Level Cache RAM Memory Module Faults C3xx Extended processor tests Refer to Replacing an A Class Server Exchange Base Unit EBU C4xx and C6xx Console Init Refer to Troubleshooting the ASCII Console or Troubleshooting the Secure Web Console C5xx Primary Path Boot Codes Refer to Troubleshooting Embedded Disks C7xx Non ...

Page 86: ...o the console screen until selftest completes If the ASCII console does not respond to input or does not display any output Make sure that the ASCII console is correctly connected to the server Refer to Chapter 2 Make sure that the LAN Web Console is NOT connected If it is instead of going to the ASCII console output will re directed to the LAN Web Console Make sure the keyboard is correctly conne...

Page 87: ...he A Class Server I O Card Removal and Replacement section NOTE The control B function is unique to the HSC Remote Management card If you do not have an HSC Remote Management card installed the control B function is not available Troubleshooting the Secure Web Console The Secure Web Console is typically a dumb monochrome terminal that can serve as the communication link between the A Class server ...

Page 88: ...nd check the DATACOM configuration It should be NOTE Remember to use SAVE to retain any changes that you make 3 Reset the Web console a Type the IP address of the Web console in your web browser s location window and press Enter b When the Web console page appears log in c Click on the Reset Web Console option NOTE Resetting the Web console will log any other users off of the system 4 Ping the IP ...

Page 89: ... NOTE If you can access the console but do not get a prompt it may be that you do not have write access to the console Multiple users may have access to the console read access at the same time but only one user can write to the console at a time To see which user has write access to the console look at the Web console main screen The user whose name is underlined has write access to the console W...

Page 90: ...is recognized by the server s bootstrap software To verify server recognition type sea at the firmware Main Menu prompt The server will display a list of bootable devices on the console Check this list for the paths of embedded disks 8 16 5 6 and 8 16 5 5 2 If the embedded disk is not recognized by the server make sure that power is applied to the disk You can refer to either the A Class Server Di...

Page 91: ...ss to ODE and STM software and disk expert tools If you are unfamiliar with the usage of HP diagnostic tools refer to the following Diagnostic IPR Media User s Guide Troubleshooting LAN When connected to a hub the 10 Base T LAN on A Class servers should automatically negotiate the proper speed If this auto negotiation fails the server will not connect to the hub Should this symptom occur replace t...

Page 92: ...his section contains links to parts ordering information and removal and replacement instructions for each field replaceable component Click on the title of the procedure that you want to review Ordering Repair Parts for the A Class Server A Class Server RAM Removal and Replacement A Class Server Cache Memory Removal and Replacement A Class Server Disk Drive Removal and Replacement A Class Server ...

Page 93: ...rvice The table shown below contains the replacement part number the exchange part number and a description of the A Class server Field Replaceable Units FRUs that you can order and install yourself Replacement Part Number Exchange Part Number Description A5182 67001 A5182 69201 A Class Exchange Base Unit EBU A2580 60001 A2580 69001 64MB SIMM A3398 60014 A3398 69014 128MB SIMM A3737 60001 A3737 69...

Page 94: ...1 NA PCI Single Port Ultra SCSI Card B5509 66001 NA PCI Single Port 10 100bT LAN Card A5506 60101 A5506 69101 PCI Quad Port 10 100bT LAN Card J3516 60004 J3516 69004 HSC Dual Port 100b TX LAN Card J3516 60024 NA HSC Dual Port 100b FX LAN Card A3262 60011 A3262 69311 HSC Access Port Card A2874 66005 A2874 69006 HSC Fast Wide SCSI Card Replacement Part Number Exchange Part Number Description ...

Page 95: ...n this section require opening the system cabinet and exposing the system to electrostatic discharge Always observe all electrostatic precautions when working with components inside or out of the cabinet Failure to follow these precautions may result in component damage or loss of system reliability Electrostatic Discharge Precautions Use a grounding mat and an anti static wrist strap Wear the ant...

Page 96: ... 5 Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server Slide the top back lift it off and set it aside RAM Removal NOTE Before you remove any memory note the location of the slot from which the memory is being removed and the size of the RAM marked on one side near an upper corner being removed This information will be needed for the install...

Page 97: ... toward the white ejector lever CAUTION Always handle RAM boards by their edges Failure to comply with this precaution may result in damage to the RAM Step 1 Open the ejector levers down position on each side of the RAM Step 2 Grasp the RAM by the edges and lift straight up Step 3 Set it carefully on the grounding mat RAM Replacement CAUTION Keep RAM boards in their protective anti static bags unt...

Page 98: ...t the replacement process Step 1 Open the ejector levers down position Step 2 Orient the RAM board with the white stripe on the card toward the white ejector lever Insert the RAM board into the connector until the fingers on the card edge just touch the connector Step 3 Push the RAM board firmly and evenly into the connector until it clicks into place RAM Removal and Replacement Rules RAM boards a...

Page 99: ...4MB RAM boards 256MB two 128MB RAM boards 512MB two 256MB RAM boards The smallest RAM pair must be installed in the lowest numbered slots followed by the next larger pair in the next two slots until all slots are filled Memory slots are configured in the order shown below If a memory pair is to be installed that is larger than the largest RAM pair of the existing configuration remove reorder and r...

Page 100: ...ing subsections apply Cache Memory Removal Cache Memory Replacement Cache Memory Labels CAUTION The procedures in this section require opening the server and exposing the system to electrostatic discharge Always observe all electrostatic precautions when working with components inside or out of the server Failure to follow these precautions may result in component damage or loss of system reliabil...

Page 101: ... must be removed from the cabinet before proceeding Step 5 Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server Slide the top back lift it off and set it aside Cache Memory Removal CAUTION Always handle Cache Memory boards by their edges Failure to comply with this precaution may result in damage to the board Step 1 Open the ejector levers do...

Page 102: ... to the Cache Memory NOTE There is no order of precedence for installing Cache Memory boards The two boards may be installed in any order and do not have to be replaced in pairs if the defective board can be isolated Otherwise replace the pair of boards NOTE A Class servers can only use Cache Memory SIMMs with part number A5182 60002 Using Cache Memory SIMMs with any other part number may result i...

Page 103: ...the Cache memory board firmly and evenly into the connector until it clicks into place The ejector levers will automatically close Cache Memory Labels If cache memory is ordered as an upgrade to the base product two product identification numbers must be changed Locate the sheet that contains the new labels and affix them according to the following procedure Key notches ...

Page 104: ...and Replacement Step 1 Peel the Product number label from the sheet and place it over the corresponding label on the rear of the server Step 2 Peel the Model number label includes the HP logo from the sheet and place it over the corresponding label on the rear of the server ...

Page 105: ...eplacement CAUTION The procedures in this section require opening the system cabinet and exposing the system to electrostatic discharge Always observe all electrostatic precautions when working with components inside or out of the cabinet Failure to follow these precautions may result in component damage or loss of system reliability Electrostatic Discharge Precautions Use a grounding mat and an a...

Page 106: ...Step 5 Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server Slide the top back lift it off and set it aside Disk Drive and Bracket Removal Remove the Bracket Containing the Disk Drive s Step 1 Remove the mounting screw that attaches the disk drive bracket to the bottom of the chassis Step 2 Slide the disk drive bracket containing the disk dri...

Page 107: ... disk drive power cable connector has rounded top corners that match the power cable receptacle to ensure that the connection is made correctly Each disk drive ribbon cable connector has a key centered on top that fits into a slot on the data cable receptacle to ensure that the connection is made correctly b Note the disk drive jumper settings on the front of the drive that you are removing in ord...

Page 108: ...nt Step 2 Remove the screws from the bracket on both sides of the defective disk drive a If the defective disk drive is on top either slide the unit out of the bracket or lift it straight up b If the defective disk drive is on the bottom slide the unit out of either end of the bracket ...

Page 109: ...disk drive on the bottom rails Failure to follow this precaution may cause damage due to excessive vibration When reinstalling disk drives ensure that the SCSI IDs are set correctly The following illustration shows typical setting of the disk drive ID NOTE This illustration of ID jumper settings is typical Your drive may be different Consult the literature and labels on your drive for ID setting i...

Page 110: ...tor key with the slot on the receptacle Match the rounded corners of the power cable connector with the rounded corners of the receptacle Failure to observe these precautions may result in bent or broken pins b remount the disk drive s in the bracket and c reinstall the bracket in the server NOTE Lift either side of the disk bracket to ensure that the tabs on the bracket are seated properly in the...

Page 111: ... The procedures in this section require opening the system cabinet and exposing the system to electrostatic discharge Always observe all electrostatic precautions when working with components inside or out of the cabinet Failure to follow these precautions may result in component damage or loss of system reliability Electrostatic Discharge Precautions Use a grounding mat and an anti static wrist s...

Page 112: ...st be removed from the cabinet before proceeding Step 5 Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server Slide the top back lift it off and set it aside Card Load Order Rules Card Rule Access Port AP card Must go in the bottom slot One HSC card and one PCI card HSC card must go in the bottom slot All PCI or all HSC cards Load order doesn ...

Page 113: ...t guide screws then remove the card support guide Step 2 Loosen the mounting screws that secure the bulkhead to the inside of the server chassis Lower the bulkhead end of the I O card so that it is free Step 3 Carefully pull the I O card away from the connector on the backplane and set it on the grounded mat NOTE If two I O cards are present and the bottom card is to be removed remove the top Bulk...

Page 114: ...ed to the cabinet main chassis when you handle and install the I O card Failure to follow these precautions may cause damage to the I O card I O card replacement procedures are described as follows Step 1 Carefully insert the I O card into the backplane connector The tab on the bulkhead will slide into its slot in the chassis Step 2 Attach the card support guide to the front edge of the I O card h...

Page 115: ...ed down server is the EBU The following subsections apply Removable Components Move the Components to the EBU Apply New Labels Labels Applicable to the A5183A A180C EBU Reinstall the System Restart the System Ensure that you obtain required Web Console configuration data user names and passwords IP address etc prior to replacing the EBU NOTE Web Console user login information and passwords are not...

Page 116: ...y into the new EBU CAUTION The procedures in this section require opening the system cabinet and exposing the system to electrostatic discharge Always observe all electrostatic precautions when working with components inside or out of the cabinet Failure to follow these precautions may result in component damage or loss of system reliability Electrostatic Discharge Precautions Use a grounding mat ...

Page 117: ...lace instructions for that item A Class Server RAM Removal and Replacement A Class Server Cache Memory Removal and Replacement A Class Server Disk Drive Removal and Replacement NOTE Do not remove disk drives from the bracket A Class Server I O Card Removal and Replacement NOTE As you remove the memory and I O cards from the original system note the slots from which they came They must be installed...

Page 118: ... Server Unpacking Instructions section NOTE The contents in the new EBU carton may vary from those listed in the unpacking instructions section Install the Components in the EBU After the new EBU has been unpacked replace the components according to the instructions for each item listed in the Removable Components subsection Apply New Labels Each new EBU is shipped with the following labels A5182 ...

Page 119: ...xt copy the LAN station address located on the server s rear label from the original system to one of the blank stickers The LAN station address consists of 12 alphanumeric characters NOTE DO NOT enter the Web Console MAC Address value located just above the LAN station address Enter the LAN Station Address value ONLY Place the new sticker with the original LAN station address in the field marked ...

Page 120: ...Alone A Class Server Unpack and Install instructions If the replacement server is to be re installed in an HP approved cabinet refer to Chapter 2 Cabinet Mounted A Class Server System Unpack and Install instructions When the basic reinstallation procedures are complete refer to Chapter 2 instructions to reconnect the replacement server to external devices and power This information is also found i...

Page 121: ...stem LAN Station Address has not been set The System LAN Station Address is not set WARNING The LAN Station Address can be set one time only Set now Y N Type Y and press Enter The LAN Station Address value is located on the rear of the system Do not enter the value for the Web Console MAC Address NOTE As it appears on the rear label the LAN Station Address does not include a hyphen However a hyphe...

Page 122: ...122 Chapter3 A Class System Service Replacing an A Class Server Exchange Base Unit EBU ...

Reviews:

No comments