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HP 6200 Pro Series Microtower, Maintenance And Service Manual

The HP 6200 Pro Series Microtower is a powerful and reliable desktop computer that caters to all your business needs. To ensure proper care and maintenance, you can easily download the comprehensive Maintenance and Service Manual for free from our website. Get instant access to this valuable resource at manualshive.com.

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9.

Pull the reader away from the front of the chassis while threading the cable through the slot in
the front of the chassis.

Figure 9-21

  Removing the card reader

To install the card reader, reverse the removal procedure.

Card Reader 225

Summary of Contents for 6200 Pro Series Microtower

Page 1: ... Service Guide 8200 Elite Series Convertible Minitower 8200 Elite Series Microtower 8200 Elite Series Small Form Factor 8200 Elite Series Ultra Slim Desktop 6200 Pro Series Microtower 6200 Pro Series Small Form Factor ...

Page 2: ...rranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company HP Compaq Business PC Maintenance and Guide 8200 Elite Series Convertible Mini...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...F10 Utility 4 Computer Setup F10 Utilities 4 Using Computer Setup F10 Utilities 5 Computer Setup File 6 Computer Setup Storage 7 Computer Setup Security 9 Computer Setup Power 13 Computer Setup Advanced 14 Recovering the Configuration Settings 16 3 Illustrated parts catalog 17 Convertible minitower CMT chassis spare parts 17 Computer system components 17 Cables 18 Misc parts 19 Drives 20 Misc boar...

Page 6: ...n 59 Electrostatic Discharge Information 60 Generating Static 60 Preventing Electrostatic Damage to Equipment 60 Personal Grounding Methods and Equipment 61 Grounding the Work Area 61 Recommended Materials and Equipment 61 Operating Guidelines 62 Routine Care 63 General Cleaning Safety Precautions 63 Cleaning the Computer Case 63 Cleaning the Keyboard 63 Cleaning the Monitor 64 Cleaning the Mouse ...

Page 7: ...0 Installing DIMMs 81 Expansion Card 83 Drives 87 Drive Positions 88 Removing a Drive from a Drive Bay 89 Installing Drives 92 Installing a 5 25 inch Drive into a Drive Bay 93 Installing a Hard Drive into an Internal Drive Bay 95 Installing a 3 5 inch SATA Hard Drive into an Internal Drive Bay 100 Removing and Replacing a Removable 3 5 inch SATA Hard Drive 101 Hood Sensor 106 Front I O USB Assembl...

Page 8: ...3 5 inch Drive into a Drive Bay 142 Removing a Hard Drive from a Drive Bay 144 Installing a Hard Drive into an Internal Drive Bay 145 Front Fan Assembly 149 Front I O Assembly 151 Power Switch LED Assembly 152 Heat sink 153 Processor 155 Speaker 158 Rear Chassis Fan 159 Power Supply 161 System Board 163 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 165 Preparation for Disassem...

Page 9: ...98 Power Supply 201 System Board 203 Using the Small Form Factor Computer in a Tower Orientation 205 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis 206 Preparation for Disassembly 206 Access Panel 207 Front Bezel 208 Bezel Blank 209 System Board Connections 210 Memory 211 SODIMMs 211 DDR3 SDRAM SODIMMs 211 Populating SODIMM Sockets 212 Installing SODIMMs 213 Front Fan 215 Opt...

Page 10: ...gnostics 259 Safety and Comfort 259 Before You Call for Technical Support 259 Helpful Hints 260 Solving General Problems 262 Solving Power Problems 266 Solving Diskette Problems 268 Solving Hard Drive Problems 271 Solving Media Card Reader Problems 274 Solving Display Problems 276 Solving Audio Problems 280 Solving Printer Problems 282 Solving Keyboard and Mouse Problems 284 Solving Hardware Insta...

Page 11: ...n in HP Vision Diagnostics 312 Downloading the Latest Version of HP Vision Diagnostics 312 Protecting the Software 313 Appendix H Backup and Recovery 314 Windows 7 Backup and Recovery 314 Backing up your information 314 Performing a recovery 316 Using the Windows recovery tools 316 Using F11 317 Using a Windows 7 operating system DVD purchased separately 317 Windows Vista Backup and Recovery 318 B...

Page 12: ...USDT Specifications 326 Index 327 xii ...

Page 13: ...ting System The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning o...

Page 14: ... This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the Monitor Display Windows systems If you wish you can select or ...

Page 15: ...he software installed in order to get the most from your PC The software and image file names are Corel WinDVD SD and BD installation software for WinDVD used to play DVD movies HP Insight Diagnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Accessing Disk Image ISO Files 3 ...

Page 16: ...sages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarte...

Page 17: ...ns green to access the utility 3 If you pressed Esc press F10 to enter Computer Setup 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press...

Page 18: ...and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system config...

Page 19: ...rs of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylind...

Page 20: ...ating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system wi...

Page 21: ...d as drive C if any devices are attached NOTE You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and pre...

Page 22: ...without entering setup password Default is enabled Network Server Mode appears if a power on password is set Default is disabled See the Desktop Management Guide for more information Smart Cover some models Allows you to Lock unlock the Cover Lock Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been...

Page 23: ... from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the computer Ownership tag 80 byte identifier displayed during POST Chassis ser...

Page 24: ...y keys Changing this setting requires turning the computer off and then back on Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Security Device s...

Page 25: ...attern Default is disabled S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off NOTE If this feature is disabled S4 and S5 both have the LED off S1 no long...

Page 26: ...vious state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is somet...

Page 27: ... additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled Hyper threading enable disable some models Use this option to disable processor hyper threading VGA Configuration Displayed only if there is an add in video card ...

Page 28: ... table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Restore from Removable Media on page 6 in the Computer...

Page 29: ...er CMT chassis spare parts Computer system components Item Description Spare part number 1 Front bezel 646822 001 2 Access panel 646819 001 3 Power supply 320W 90 efficient 613764 001 320W standard 613765 001 4 System board includes replacement thermal material Convertible minitower CMT chassis spare parts 17 ...

Page 30: ...e i7 2600 3 4 GHz 8 MB L3 cache 638632 001 Intel Core i5 2500 3 3 GHz 6 MB L3 cache 638631 001 Intel Core i5 2400 3 1 GHz 6 MB L3 cache 638630 001 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Core i3 2100 3 1 GHz 3 MB L3 cache 638628 001 Cables Item Description Spare part number 1 Power switch LED assembly 646820 001 2 SATA optical drive power cable 646832 001 3 Front I O assembly 646...

Page 31: ...dapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Misc parts Item Description Spare part number 1 Fan sink includes replacement thermal material 643907 001 2 Chassis fan 92 mm x 92 mm 643908 001 3 Speaker 645330 001 4 Solenoid lock 641498 001 5 Hood sensor 638816 001 USB powered speakers not illustrated 636917 001 Hard drive conversion bracket not illustrated 397117 001 Clamp lock...

Page 32: ...rives Description Spare part number Hard drive 1 TB 7200 rpm 636930 001 750 GB 7200 rpm 632938 001 500 GB 7200 rpm 636929 001 320 GB 7200 rpm 2 5 inch 634824 001 300 GB 10000 rpm SATA3 639695 001 300 GB 10000 rpm SATA2 648963 001 250 GB 7200 rpm 636927 001 160 GB 10000 rpm 639694 001 160 GB 10000 rpm 2 5 inch 508312 001 160 GB Solid state drive 646809 001 80 GB Solid state drive 607817 001 Optical...

Page 33: ... card 645558 001 USB 3 0 port PCIe x1 card 616610 001 Serial port PCI card 638815 001 Printer port PCI card 638817 001 Other boards cards HP WLAN 802 11b g n card 538048 001 Intel PRO 1000CT NIC includes bracket 635523 001 Sequential part number listing Spare part number Description 397117 001 Hard drive conversion bracket 444740 001 Mouse optical jack black 463023 001 DMS 59 to dual VGA cable 484...

Page 34: ...elgium 537745 201 PS 2 basic keyboard for use in Brazil Portuguese 537745 211 PS 2 basic keyboard for use in Hungary 537745 221 PS 2 basic keyboard for use in the Czech Republic 537745 231 PS 2 basic keyboard for use in Slovakia 537745 251 PS 2 basic keyboard for use in Russia 537745 261 PS 2 basic keyboard for use in Bulgaria 537745 271 PS 2 basic keyboard for use in Romania 537745 281 PS 2 basic...

Page 35: ...for use in Brazil Portuguese 537746 211 PS 2 basic keyboard for use in Hungary 537746 221 PS 2 basic keyboard for use in the Czech Republic 537746 231 PS 2 basic keyboard for use in Slovakia 537746 251 PS 2 basic keyboard for use in Russia 537746 261 PS 2 basic keyboard for use in Bulgaria 537746 271 PS 2 basic keyboard for use in Romania 537746 281 PS 2 basic keyboard for use in Thailand 537746 2...

Page 36: ...yboard for use in Saudi Arabia 613125 201 Washable keyboard for use in Brazil Portuguese 613125 211 Washable keyboard for use in Hungary 613125 221 Washable keyboard for use in the Czech Republic 613125 231 Washable keyboard for use in Slovakia 613125 251 Washable keyboard for use in Russia 613125 261 Washable keyboard for use in Bulgaria 613125 271 Washable keyboard for use in Romania 613125 351 ...

Page 37: ...e in Saudi Arabia 631411 181 Smartcard keyboard for use in Belgium 631411 201 Smartcard keyboard for use in Brazil Portuguese 631411 211 Smartcard keyboard for use in Hungary 631411 221 Smartcard keyboard for use in the Czech Republic 631411 231 Smartcard keyboard for use in Slovakia 631411 251 Smartcard keyboard for use in Russia 631411 281 Smartcard keyboard for use in Thailand 631411 291 Smartc...

Page 38: ...ache 638629 001 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638630 001 Intel Core i5 2400 3 1 GHz 6 MB L3 cache 638631 001 Intel Core i5 2500 3 3 GHz 6 MB L3 cache 638632 001 Intel Core i7 2600 3 4 GHz 8 MB L3 cache 638806 001 Hood sensor 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 639694 001 160 GB 10000 RPM hard drive 639695 001 300 GB 10000 RPM SATA3 har...

Page 39: ...1 angled end labeled 646831 001 Hard drive power cable 646832 001 SATA optical drive power cable 648963 001 300 GB 10000 RPM SATA2 hard drive 649742 001 System board no TPM includes replacement thermal material Microtower MT chassis spare parts Computer major components Item Description Spare part number 1 Front bezel 646826 001 2 Access panel 646825 001 Microtower MT chassis spare parts 27 ...

Page 40: ... Platform Module TPM 615114 001 Does not include TPM 649515 001 Memory modules PC3 10600 1333 MHz not illustrated 4 GB 585157 001 2 GB 635803 001 1 GB 635802 001 Processors include replacement thermal material not illustrated Intel Core i7 2600 3 4 GHz 8 MB L3 cache 638632 001 Intel Core i5 2500 3 3 GHz 6 MB L3 cache 638631 001 Intel Core i5 2400 3 1 GHz 6 MB L3 cache 638630 001 Intel Core i3 2120...

Page 41: ...ble 18 inch 1 straight end 1 angled end unlabeled 639958 001 6 SATA cable 17 7 inch 2 straight ends 639959 001 SATA cable 18 inch 1 straight end 1 angled end labeled not illustrated 646830 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 484156 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Microtower MT chassis spare...

Page 42: ...kers not illustrated 636917 001 Hard drive conversion bracket not illustrated 397117 001 Clamp lock includes universal cable plate not included not illustrated 508987 001 Antenna for use with 538048 001 not illustrated 583345 001 Keyboard not illustrated NOTE For a list of supported countries and associated dash numbers see Sequential part number listing on page 32 PS 2 basic 537745 xxx USB basic ...

Page 43: ...636927 001 160 GB 10000 rpm 639694 001 160 GB 10000 rpm 2 5 inch 508312 001 160 GB Solid state drive 646809 001 80 GB Solid state drive 607817 001 Optical drive Blu ray BD RW SuperMulti DL Drive with LightScribe 617030 001 16X SATA DVD RW drive with LightScribe 581600 001 16X SATA DVD ROM drive 581599 001 Grommet hard drive isolation blue 594220 001 Misc boards Description Spare part number Graphi...

Page 44: ... drive conversion bracket 444740 001 Mouse optical jack black 463023 001 DMS 59 to dual VGA cable 484156 001 Adapter DisplayPort to DVI 487562 001 DisplayPort cable 508312 001 160 GB 10000 rpm 2 5 inch hard drive 508987 001 Clamp lock includes universal cable plate not included 537745 001 PS 2 basic keyboard for use in the United States 537745 031 PS 2 basic keyboard for use in the United Kingdom ...

Page 45: ...yboard for use in Japan 537745 371 PS 2 basic keyboard for use with International English 537745 AA1 PS 2 basic keyboard for use in the People s Republic of China 537745 AB1 PS 2 basic keyboard for use in Taiwan 537745 BB1 PS 2 basic keyboard for use in Israel Hebrew 537745 DE1 PS 2 basic keyboard for use in Saudi Arabia 537745 KD1 PS 2 basic keyboard for use in South Korea 537745 L31 PS 2 basic k...

Page 46: ...537746 291 PS 2 basic keyboard for use in Japan 537746 351 PS 2 basic keyboard for use in Finland 537746 371 PS 2 basic keyboard for use with International English 537746 AA1 PS 2 basic keyboard for use in the People s Republic of China 537746 AB1 PS 2 basic keyboard for use in Taiwan 537746 BB1 PS 2 basic keyboard for use in Israel Hebrew 537746 DE1 PS 2 basic keyboard for use in Saudi Arabia 537...

Page 47: ...rd for use in Bulgaria 613125 271 Washable keyboard for use in Romania 613125 351 Washable keyboard for use in Finland 613125 AA1 Washable keyboard for use in the People s Republic of China 613125 BB1 Washable keyboard for use in Israel Hebrew 613125 DE1 Washable keyboard for use in Saudi Arabia 613125 L31 Washable keyboard for use with international English 613764 001 Power supply 320W 90 efficie...

Page 48: ...11 231 Smartcard keyboard for use in Slovakia 631411 251 Smartcard keyboard for use in Russia 631411 281 Smartcard keyboard for use in Thailand 631411 291 Smartcard keyboard for use in Japan 631411 351 Smartcard keyboard for use in Finland 631411 371 Smartcard keyboard for use with International English 631411 AA1 Smartcard keyboard for use in the People s Republic of China 631411 AB1 Smartcard ke...

Page 49: ...Core i5 2500 3 3 GHz 6 MB L3 cache 638632 001 Intel Core i7 2600 3 4 GHz 8 MB L3 cache 638806 001 Hood sensor 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 639694 001 160 GB 10000 RPM hard drive 639695 001 300 GB 10000 RPM SATA3 hard drive 639958 001 SATA cable 18 inch 1 straight end 1 angled end unlabeled 639959 001 SATA cable 17 7 inch 2 straight ends 64...

Page 50: ...lite Series models includes replacement thermal material 649741 001 System board without TPM for use in 8200 Elite Series models includes replacement thermal material Ultra Slim Desktop USDT chassis spare parts Computer major components Item Description Spare part number 1 Access panel 646816 001 AC adapter 180W 613766 001 135W 648964 001 2 System board includes replacement thermal material Includ...

Page 51: ...l Core i5 2500S 2 7 GHz 6 MB L3 cache 638420 001 Intel Core i5 2400S 2 5 GHz 6 MB L3 cache 640953 001 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Core i3 2100 3 1 GHz 3 MB L3 cache 638628 001 Cables Item Description Spare part number 1 Optical drive cable connector 605163 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 484156 001 Adapter DisplayPort to HDMI 61745...

Page 52: ...ement thermal material 1 For the processor 587456 001 2 For the MXM graphics card 646807 001 For UMA graphics not illustrated 625256 001 3 Fan rear 605155 001 4 Card reader 593235 001 5 Speaker 647447 001 6 Front I O panel 587458 001 40 Chapter 3 Illustrated parts catalog ...

Page 53: ...er listing on page 53 PS 2 basic 537745 xxx USB basic 537746 xx1 Washable 613125 xx1 Smartcard 631411 xx1 Mouse not illustrated PS2 optical jack black 537748 001 USB BFR PVC 590270 001 Washable 619580 001 Optical jack black 444740 001 Laser jack black 570580 001 Bezel blank not illustrated 593230 001 Stand 612496 001 Drives Description Spare part number Hard drive 320 GB 7200 rpm 2 5 inch 634824 0...

Page 54: ...n the United States 537745 031 PS 2 basic keyboard for use in the United Kingdom 537745 041 PS 2 basic keyboard for use in Germany 537745 051 PS 2 basic keyboard for use in France 537745 061 PS 2 basic keyboard for use in Italy 537745 071 PS 2 basic keyboard for use in Spain 537745 081 PS 2 basic keyboard for use in Denmark 537745 091 PS 2 basic keyboard for use in Norway 537745 101 PS 2 basic key...

Page 55: ...745 KD1 PS 2 basic keyboard for use in South Korea 537745 L31 PS 2 basic keyboard for use with international English 537746 001 PS 2 basic keyboard for use in the United States 537746 031 PS 2 basic keyboard for use in the United Kingdom 537746 041 PS 2 basic keyboard for use in Germany 537746 051 PS 2 basic keyboard for use in France 537746 061 PS 2 basic keyboard for use in Italy 537746 071 PS 2...

Page 56: ...in Taiwan 537746 BB1 PS 2 basic keyboard for use in Israel Hebrew 537746 DE1 PS 2 basic keyboard for use in Saudi Arabia 537746 KD1 PS 2 basic keyboard for use in South Korea 537746 L31 PS 2 basic keyboard for use with international English 537748 001 Mouse PS2 optical jack black 570580 001 Mouse laser jack black 587456 001 Heat sink processor includes replacement thermal material 587458 001 Front...

Page 57: ...ania 613125 351 Washable keyboard for use in Finland 613125 AA1 Washable keyboard for use in the People s Republic of China 613125 BB1 Washable keyboard for use in Israel Hebrew 613125 DE1 Washable keyboard for use in Saudi Arabia 613125 L31 Washable keyboard for use with international English 613766 001 AC adapter 180W 613990 001 HP TV Tuner Kit includes hardware 617450 001 Adapter DisplayPort to...

Page 58: ...rd for use in Japan 631411 351 Smartcard keyboard for use in Finland 631411 371 Smartcard keyboard for use with International English 631411 AA1 Smartcard keyboard for use in the People s Republic of China 631411 AB1 Smartcard keyboard for use in Taiwan 631411 BB1 Smartcard keyboard for use in Israel Hebrew 631411 DE1 Smartcard keyboard for use in Saudi Arabia 631411 KD1 Smartcard keyboard for use...

Page 59: ...L Drive with LightScribe 646811 001 Antenna for use with 538048 001 646812 001 ATI Radeon HD5450M graphics card 512 MB without plate 646813 001 Fan front 646816 001 Access panel 646817 001 Front bezel 646818 001 Rear port cover 647447 001 Speaker 648964 001 AC adapter 135W 649743 001 System board no TPM includes replacement thermal material Small Form Factor SFF chassis spare parts Computer major ...

Page 60: ...orm Module TPM 615114 001 Does not include TPM 649515 001 4 Access panel 646815 001 Memory modules PC3 10600 1333 MHz not illustrated 4 GB 585157 001 2 GB 635803 001 1 GB 635802 001 Processors include replacement thermal material not illustrated Intel Core i7 2600 3 4 GHz 8 MB L3 cache 638632 001 Intel Core i5 2500 3 3 GHz 6 MB L3 cache 638631 001 Intel Core i5 2400 3 1 GHz 6 MB L3 cache 638630 00...

Page 61: ...01 3 SATA drive power cable 636923 001 SATA cable 25 2 inch 1 straight end 1 angled end not illustrated 638814 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 484156 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Small Form Factor SFF chassis spare parts 49 ...

Page 62: ... Hood sensor 638816 001 Card reader 22 in 1 not illustrated 636166 001 USB powered speakers not illustrated 636917 001 Clamp lock includes universal cable plate not included not illustrated 508987 001 Keyboard not illustrated NOTE For a list of supported countries and associated dash numbers see Sequential part number listing on page 42 PS 2 basic 537745 xxx USB basic 537746 xx1 50 Chapter 3 Illus...

Page 63: ...8 001 500 GB 7200 rpm 636929 001 320 GB 7200 rpm 2 5 inch 634824 001 300 GB 10000 rpm SATA3 639695 001 300 GB 10000 rpm SATA2 648963 001 250 GB 7200 rpm 636927 001 160 GB 10000 rpm 639694 001 160 GB 10000 rpm 2 5 inch 508312 001 160 GB Solid state drive 646809 001 80 GB Solid state drive 607817 001 Optical drive Blu ray BD RW SuperMulti DL Drive with LightScribe 617030 001 16X SATA DVD RW drive wi...

Page 64: ...6 graphics card 512 MB 637996 001 AMD FirePro 2270 PCIe x16 graphics card 512 MB 637213 001 HP FireWire IEEE 1394a PCIe x1 card 637591 001 Ports eSATA port assembly PCI card 645558 001 USB 3 0 port PCIe x1 card 616610 001 Serial port PCI card 638815 001 Printer port PCI card 638817 001 Other boards cards HP WLAN 802 11b g n 538048 001 Antenna for use with 538048 001 583345 001 Intel PRO 1000CT NIC...

Page 65: ...for use in Sweden 537745 111 PS 2 basic keyboard for use in Switzerland 537745 121 PS 2 basic keyboard for use in French Canada 537745 131 PS 2 basic keyboard for use in Portugal 537745 141 PS 2 basic keyboard for use in Turkey 537745 151 PS 2 basic keyboard for use in Greece 537745 161 PS 2 basic keyboard for use in Latin America Spanish 537745 171 PS 2 basic keyboard for use in Saudi Arabia 5377...

Page 66: ... use in Norway 537746 101 PS 2 basic keyboard for use in Sweden 537746 111 PS 2 basic keyboard for use in Switzerland 537746 121 PS 2 basic keyboard for use in French Canada 537746 131 PS 2 basic keyboard for use in Portugal 537746 141 PS 2 basic keyboard for use in Turkey 537746 151 PS 2 basic keyboard for use in Greece 537746 161 PS 2 basic keyboard for use in Latin America Spanish 537746 171 PS...

Page 67: ...250 001 Adapter DisplayPort to VGA 607817 001 80 GB Solid state drive 611375 001 USB mini keyboard for use in the United States 611375 121 USB mini keyboard for use in the French Canada 611834 001 System board includes TPM for use in 8200 Elite Series models includes replacement thermal material 613125 001 Washable keyboard for use in the United States 613125 111 Washable keyboard for use in Switz...

Page 68: ...in Germany 631411 051 Smartcard keyboard for use in France 631411 061 Smartcard keyboard for use in Italy 631411 071 Smartcard keyboard for use in Spain 631411 081 Smartcard keyboard for use in Denmark 631411 091 Smartcard keyboard for use in Norway 631411 101 Smartcard keyboard for use in Sweden 631411 111 Smartcard keyboard for use in Switzerland 631411 121 Smartcard keyboard for use in French C...

Page 69: ...523 001 Intel PRO 1000CT NIC includes bracket 635802 001 Memory module 1 GB PC3 10600 1333 MHz 635803 001 Memory module 2 GB PC3 10600 1333 MHz 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 636921 001 Fan duct 636923 001 SATA drive power cable 636925 001 Speaker 636926 001 Front I O assembly 636927 001 250 GB 7200 RPM hard drive 636929 001 500 GB 7200 RPM hard drive 636930 001 1 T...

Page 70: ...95 PCIe x16 graphics card 256 MB 641498 001 Solenoid lock 645326 001 Heat sink includes replacement thermal material 645327 001 Chassis fan 645558 001 eSATA port assembly PCI card 646809 001 160 GB Solid state drive 646815 001 Access panel 646814 001 Front bezel 648963 001 300 GB 10000 RPM SATA2 hard drive 649515 001 System board without TPM for use in 6200 Pro Series models includes replacement t...

Page 71: ...erence to the procedures and precautions described in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 59 ...

Page 72: ... from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoa...

Page 73: ...atic plastic Carbon loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added p...

Page 74: ...r and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and lim...

Page 75: ... computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate ...

Page 76: ...ned for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 63 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball...

Page 77: ...les used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or sn...

Page 78: ...ropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC ...

Page 79: ...Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determin...

Page 80: ...nt of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Driv...

Page 81: ...mputer run the diagnostic utility included on some computer models only Figure 5 1 Convertible Minitower Configuration NOTE The HP Compaq Convertible Minitower computer can be easily converted to a desktop For more information see Changing from a Minitower to a Desktop Configuration on page 120 in this guide Figure 5 2 Microtower Configuration Standard Configuration Features 69 ...

Page 82: ...orm Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 205 in this guide Figure 5 4 Ultra Slim Desktop Configuration 70 Chapter 5 Configurations and Serial Number ...

Page 83: ...hat are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 5 5 Convertible Minitower Serial Number and Product ID Location Figure 5 6 Microtower Serial Number and Product ID Location Serial Number Location 71 ...

Page 84: ...Figure 5 7 Small Form Factor Serial Number and Product ID Location Figure 5 8 Ultra Slim Desktop USDT Serial Number and Product ID Location 72 Chapter 5 Configurations and Serial Number ...

Page 85: ...mputer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected b...

Page 86: ...on page 73 2 Lay the computer down on its large base for greater stability 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 6 1 Removing the Computer Access Panel To install the access panel reverse the removal procedure 74 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 87: ...Preparation for Disassembly on page 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 2 Removing the Front Bezel To install the front bezel reverse the removal procedure Front Bezel 75 ...

Page 88: ...he front bezel Front Bezel on page 75 4 Remove the security screw from the inside of the front bezel Figure 6 3 Retrieving the Front Bezel Security Screw 5 Replace the front bezel 6 Install the screw through the interior of the front of the chassis into the front bezel The screw hole is located on the left edge of the chassis next to the top hard drive bay Figure 6 4 Installing the Front Bezel Sec...

Page 89: ...e subpanel with the bezel blanks secured in it away from the front bezel then remove the desired bezel blank CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Figure 6 5 Removing Bezel Blanks from the Subpanel Desktop Shown NOTE When replacing the subpanel ensure that the al...

Page 90: ...o a x4 X4PCIEXP white Expansion Card 6 PCI Express x16 X16PCIEXP black Expansion Card 7 PCI Express x1 X1PCIEXP1 black Expansion Card 8 Hood Lock HLCK black Hood Lock 9 Hood Sensor HSENSE white Hood Sensor 10 DIMM4 Channel A DIMM4 white Memory Module 11 DIMM3 Channel A DIMM3 black Memory Module 12 DIMM2 Channel B DIMM2 white Memory Module 13 DIMM1 Channel B DIMM1 black Memory Module 14 Power SATA ...

Page 91: ...le data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory configured in a high perform...

Page 92: ...tal memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DI...

Page 93: ...lectricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 60 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Open both latch...

Page 94: ...he power cord and turn on the computer 8 Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you turn on the computer 82 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 95: ...x1 card 616610 001 eSATA port assembly PCI card 645558 001 The computer has three standard full height PCI expansion slots one PCI Express x1 expansion slot one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slots For dual graphics card configurations the fi...

Page 96: ...xisting expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot Figure 6 9 Removing an Expansion Slot Cover 84 Chapter 6 Removal and Replacem...

Page 97: ...re 6 10 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components Figure 6 11 Removing a PCI Express x16 Expans...

Page 98: ...nstalling an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 1...

Page 99: ... SATA hard drive 632938 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824 001 300 GB 10000 RPM SATA3 hard drive 639695 001 300 GB 10000 RPM SATA2 hard drive 648963 001 250 GB 7200 rpm SATA hard drive 636927 001 160 GB 10000 RPM SATA hard drive 639694 001 160 GB 10000 RPM SATA hard drive 2 5 inch 508312 001 160 GB Solid State Drive SSD 646809 001 80 GB S...

Page 100: ... a shorter depth than the upper two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive To v...

Page 101: ...ect the drive cables as indicated in the following illustrations CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable If you are removing an optical drive disconnect the power cable and data cable from the back of the drive If you are removing a media card reader disconnect the USB cable from the system board Figure 6 14 Disconnecting t...

Page 102: ... do not tilt the unit and allow the drives to fall out Figure 6 15 Removing a 5 25 inch Drive in the Desktop Configuration Optical Drive shown To remove a 5 25 inch drive in the minitower configuration pull up on the green drivelock mechanism 1 for that specific drive and slide the drive from the drive bay 2 Figure 6 16 Removing a 5 25 inch Drive in the Minitower Configuration Optical Drive shown ...

Page 103: ...rive and slide the drive from the drive bay 2 Figure 6 17 Removing a Hard Drive from the Lower Two Bays To remove a hard drive from the upper internal hard drive bay remove the screw on the side of the bay that secures the drive in place 1 then slide the drive out of the bay 2 Figure 6 18 Removing a Hard Drive from the Upper Bay Drives 91 ...

Page 104: ...nector routed to the bottom 3 5 inch bay the second connector routed to the middle 3 5 inch bay and the third connector routed to the top 3 5 inch bay The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws installed on the chassis...

Page 105: ...more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 60 Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or oth...

Page 106: ...ntil it locks 2 The drivelock automatically secures the drive in the bay CAUTION The bottom 5 25 inch drive bay has a shorter depth than the upper two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system boa...

Page 107: ...efer to System Board Connections on page 78 for an illustration of the system board drive connectors 9 Replace the front bezel and computer access panel 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the computer access panel was removed Installing a Hard Drive into an Internal Drive Bay NOTE The system does not support Parallel ATA PATA...

Page 108: ...ve to the new one If you are installing a 3 5 inch drive in either of the lower two bays bays 5 and 6 install four 6 32 silver and blue isolation mounting guide screws two on each side of the drive Figure 6 22 Installing Isolation Mounting Guide Screws in a 3 5 inch Hard Drive If you are installing a 2 5 inch hard drive into either of the lower two bays bays 5 and 6 do the following Install four 6...

Page 109: ...he drive Ensure that the power and data connectors on the drive are properly oriented Figure 6 24 Installing the Drive in the Adapter Bracket Hold the drive and bracket firmly together and turn the assembly over Install four M3 screws to secure the drive to the bracket Figure 6 25 Securing the Drive in the Adapter Bracket Drives 97 ...

Page 110: ...ake sure the guide screws line up with the guide slots in the drive cage The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive If you are installing a hard drive into one of the lower two bays bays 5 and 6 slide the hard drive into the drive bay until it locks The drivelock automatically secures the drive in the bay Figure 6 27 Installing a Har...

Page 111: ...to the rear of the hard drive bays 6 Connect the opposite end of the data cable to the appropriate system board connector NOTE If your system has only one SATA hard drive you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue connector labeled SAT...

Page 112: ... Hard Drive Guide Screws NOTE The hard drive uses 6 32 isolation mounting guide screws Eight extra guide screws are installed on the hard drive bracket under the access panel The HP supplied isolation mounting guide screws are silver and blue If you are replacing a drive transfer the guides screws from the old drive to the new one 4 Slide the hard drive down into the drive cage until it locks The ...

Page 113: ...ecurity devices that were disengaged when the computer access panel was removed 10 Reconfigure the computer if necessary Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch external drive bay The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay To remove and repla...

Page 114: ...ve 1 and move the thermal sensor away from the carrier 2 Figure 6 32 Removing the Thermal Sensor 4 Remove the four screws from the bottom of the hard drive carrier Figure 6 33 Removing the Security Screws 102 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 115: ...ng the Hard Drive 6 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 6 35 Replacing the Hard Drive Drives 103 ...

Page 116: ...curity Screws 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure 6 37 Replacing the Thermal Sensor 104 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 117: ...f the carrier to secure the cover in place 2 Figure 6 38 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive Drives 105 ...

Page 118: ...e 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Unplug the hood sensor cable from the connector labeled HSENSE on the system board 1 4 Slide the hood sensor straight out of the slot in the chassis 2 Figure 6 39 Removing the hood sensor To reinstall the hood sensor reverse the removal procedure 106 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Cha...

Page 119: ... page 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Remove the front bezel Front Bezel on page 75 4 Disconnect the three cables from the following system board connectors Yellow connector labeled FRONT USB Green connector labeled FRONT USB2 Blue connector labeled FRONT AUD NOTE The blue FRONT AUD connector is not located near the other two connectors used for the front I...

Page 120: ...front I O USB power switch assembly 7 Pull the assembly toward the right and away from the chassis while threading the wires through the slot between the drive cage and chassis front and the hole in the front of the chassis To reinstall the assembly reverse the removal procedure 108 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 121: ...omputer Access Panel on page 74 3 Remove the computer access panel Front Bezel on page 75 4 Disconnect the cable from the black system board connector labeled PB LED 5 Press downward on the tabs 1 at the top of the assembly 6 Rotate the top of the assembly downward 2 and then pull it away from the chassis while threading the wires through the hole in the front of the chassis Figure 6 41 Removing t...

Page 122: ...anel on page 74 3 Disconnect the speaker wire from the white system board connector labeled SPKR 1 4 From the inside of the unit remove the two screws 2 that secure the speaker to the front of the chassis 5 Rotate the top of the speaker downward slightly and then remove it from the chassis 3 Figure 6 42 Removing the speaker To install the speaker reverse the removal procedures 110 Chapter 6 Remova...

Page 123: ... on page 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Disconnect the fan control cable 1 from the red brown system board labeled CHFAN2 4 Remove the four screws 2 that secure the fan housing to the chassis 5 Remove the fan from the chassis 3 Figure 6 43 Removing the rear chassis fan To install the fan reverse the removal procedure Be sure to orient the air flow out of t...

Page 124: ...e system board CAUTION Fan sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Figure 6 44 Loosening the fan sink screws 4 Disconnect the fan cable from the white system board connector labeled...

Page 125: ... been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor Failure to do so could result in damage that requires replacing the system board Fan sink 113 ...

Page 126: ...che 65W 638629 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Remove the heat sink Fan sink on page 112 4 Rotate the locking lever to its full open position 1 5 Raise and rotate the microprocessor retainer to its fully open position 2 114 Chapter 6 Remo...

Page 127: ...re damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 6 46 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket Processor 115 ...

Page 128: ...e processor 6 Secure the heat sink to the system board and system board tray CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the s...

Page 129: ...he power supply in place 1 Prepare the computer for disassembly Preparation for Disassembly on page 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Disconnect all power cables from the system board as follows white 4 pin PWRCPU white 4 pin PWR white 6 pin PWRCMD 4 Remove the power cables from the white plastic clamp on the chassis floor 5 Remove the four Torx screws 1 that...

Page 130: ... the defective system board and installed on the replacement system board Memory modules seeMemory on page 79 Expansion cards Expansion Card on page 83 Fan sink Fan sink on page 112 Processor Processor on page 114 4 Remove the computer access panel Computer Access Panel on page 74 5 Disconnect all cables connected to the system board noting their location for reinstallation 6 Remove the 10 screws ...

Page 131: ...UTION Before reinstalling the fan sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit System Board 119 ...

Page 132: ...power and data cables from the back of the drives in the 5 25 inch drive bays 5 To release the drives from the 5 25 inch drive bay lift the release tab on the green latch drive bracket for the drive 1 While lifting the release tab slide the drive from its drive bay 2 Repeat this step for each 5 25 inch drive Figure 6 50 Releasing the 5 25 inch Drives from the Drive Bays Minitower 120 Chapter 6 Rem...

Page 133: ...tical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive 7 Reconnect all power and data cables to the drives in the 5 25 inch drive bays 8 Remove the bezel subpanel as described in Bezel Blanks on page 77 CAUTION Hold the subpanel straight when you pull it aw...

Page 134: ...devices that were disengaged when the computer access panel was removed Changing from a Desktop to a Minitower Configuration 1 Prepare the computer for disassembly Preparation for Disassembly on page 73 2 Remove the computer access panel Computer Access Panel on page 74 3 Remove the front bezel Front Bezel on page 75 4 Disconnect all power and data cables from the back of the drives in the 5 25 in...

Page 135: ...per two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive 7 Reconnect all power and data c...

Page 136: ...then snap it back into the bezel Figure 6 55 Changing from a Desktop to a Minitower Configuration 11 Replace the front bezel and computer access panel 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the computer access panel was removed 124 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 137: ... and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before ...

Page 138: ...oosen the two captive thumbscrews 1 that secure the access panel to the computer chassis 3 Use the handle located between the thumbscrews to lift the access panel off the unit 2 NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 7 1 Removing the Computer Access Panel 126 Chapter 7 Removal and Replacement Procedures...

Page 139: ...e the computer for disassembly Preparation for Disassembly on page 125 2 Remove the access panel Computer Access Panel on page 126 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 2 Removing the Front Bezel Front Bezel 127 ...

Page 140: ... page 126 2 Remove the front bezel Front Bezel on page 127 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 7 3 Removing a Bezel Blank System Board Connections Refer to the following illustrations and tables to identify the system board connector...

Page 141: ...d Optical Drive if an ESATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical Drive 10 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial Port 13 USB MEDIA black USB Device such as a Media Card Reader 14 Hood Lock HLCK black USB Device such as a Media Card Reader 15 USB MEDIA2 black Second Media Card Reader 16 ...

Page 142: ...Hard Drive or 2nd Optical Drive if an eSATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical Drive 10 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial Port 13 USB MEDIA black USB Device such as a Media Card Reader 14 Hood Lock HLCK black Hood Lock 15 USB MEDIA2 black USB Device such as a Media Card Reader 16...

Page 143: ...mory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs m...

Page 144: ...opulating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION Yo...

Page 145: ... possible between Channel A and Channel B Refer to Populating DIMM Sockets on page 132 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules 6 Replace the computer access panel 7 Reconnect the power cord and turn on the com...

Page 146: ...one PCI expansion slot one PCI Express x1 expansion slot one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot The 6200 Pro computer has one PCI expansion slot two PCI Express x1 expansion slots and one PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics c...

Page 147: ...emove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 7 8 Removing...

Page 148: ... PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card agains...

Page 149: ...hassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 7 11 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place ...

Page 150: ...drive bays for optional drives optical drives shown 2 One 3 5 inch drive bay for optional drive media card reader shown 3 Secondary 3 5 inch internal hard drive bay for optional hard drive 4 Primary 3 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in ...

Page 151: ...els or the white connector 6200 Pro models on the system board labeled SATA1 Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA2 If you are adding a second optical drive connect it to the black SATA connector on the system board labeled ESATA If the ESATA connector is already populated connect the second optical drive to the light blue connector on th...

Page 152: ...7 14 Extra Guide Screw Locations No Guide Screw Device 1 Black M3 Metric Screws All Drives except hard drives 2 Silver and Blue 6 32 Isolation Mounting Screws Secondary Hard Drive CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive w...

Page 153: ...Remove the front bezel Front Bezel on page 127 4 Disconnect the drive cables as indicated in the following illustrations CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable a If you are removing an optical drive disconnect the power cable and data cable from the back of the drive b If you are removing a media card reader disconnect the...

Page 154: ...g a 5 25 inch or 3 5 inch Drive into a Drive Bay 1 Prepare the computer for disassembly Preparation for Disassembly on page 125 2 Remove the access panel Computer Access Panel on page 126 3 Remove the front bezel Front Bezel on page 127 4 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel Blanks on page 128 for more information 142 Chapter 7 Removal an...

Page 155: ...uide screws Longer screws can damage the internal components of the drive Figure 7 17 Installing Guide Screws Optical Drive Shown 6 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place Figure 7 18 Sliding the Drives into the Drive Cage 7 Connect the power and data cables to the drive as indicated in the following illustratio...

Page 156: ...r 8200 Elite models or the white connector 6200 Pro models labeled SATA1 Refer to System Board Connections on page 128 for an illustration of the system board drive connectors 9 Replace the front bezel and computer access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Removing ...

Page 157: ...screws on the sides of the drive If you are installing a 2 5 inch drive you must install the drive in an adapter bracket NOTE The hard drive uses 6 32 isolation mounting guide screws Four extra guide screws are installed on the exterior of the hard drive bays The HP supplied isolation mounting guide screws are silver and blue Refer to Drives on page 139 for an illustration of the extra 6 32 isolat...

Page 158: ...n Mounting Guide Screws in the 2 5 inch Adapter Bracket Install the drive into the slot on the adapter bracket with the PCA side facing down aligning the three tabs on the bracket with the drive Ensure that the power and data connectors on the drive are properly oriented Figure 7 23 Installing the Drive in the Adapter Bracket 146 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 159: ...n the guide screws with the guide slots until the drive snaps into place The bottom bay is for the primary hard drive The upper bay is for an optional secondary hard drive Figure 7 25 Sliding a Hard Drive into the Drive Bay 5 Connect the power cable and data cable to the back of the hard drive NOTE The power cable for the hard drives is a two headed cable that is routed from the system board to th...

Page 160: ...ms If you are adding a second hard drive connect the data cable to the light blue connector 8200 Elite models or the white connector 6200 Pro models labeled SATA1 7 Route the power and data cables in their cable retainers 8 Replace the computer access panel 9 Reconnect the power cord and any external devices then turn on the computer 10 Lock any security devices that were disengaged when the acces...

Page 161: ...Preparation for Disassembly on page 73 2 Remove the access panel Computer Access Panel on page 126 3 Remove the cables from the clip on the top of the fan assembly Figure 7 26 Removing the cables from atop the front fan assembly 4 Unplug the fan cable from the system board connector labeled CHFAN Front Fan Assembly 149 ...

Page 162: ... forward toward the front of the computer 2 and then lift the assembly straight up and out of the computer 3 Figure 7 27 Removing the front fan assembly To reinstall the front fan reverse the removal procedure 150 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 163: ...Disconnect the three front I O cables yellow green and blue from the system board connectors FRONT USB1 FRONT USB2 and FRONT AUD 6 Remove the Torx screw that secures the assembly to the chassis Figure 7 28 Removing the front I O assembly screw 7 Rotate the left side of the assembly to the right Figure 7 29 Removing the front I O assembly 8 Pull the assembly away from the computer while threading t...

Page 164: ...sembly on page 149 5 Disconnect the cable from the system board connector labeled PB LED 6 With the computer on its side press on the tabs on the bottom of the assembly 1 to disengage the assembly from the chassis and then rotate the bottom of the assembly upward 2 to remove it from the chassis Figure 7 30 Removing the power switch LED 7 Pull the assembly away from the chassis while threading the ...

Page 165: ...73 2 Remove the computer access panel Computer Access Panel on page 126 3 Remove the front fan Front Fan Assembly on page 149 4 Loosen the four silver captive Torx screws that secure the heat sink to the system board CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage t...

Page 166: ...plied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 154 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 167: ... i3 processors 2120 3 3 GHz 3 MB L3 cache 65W 638629 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 73 2 Remove the access panel Computer Access Panel on page 126 3 Remove the heat sink Heat sink on page 153 4 Rotate the locking lever to its full open position 1 5 Raise and rotate the microprocessor retainer to its fully ope...

Page 168: ...agile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections 156 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 169: ...osition atop the processor 6 Secure the heat sink to the system board and system board tray with the four captive screws and attach the heat sink control cable to the system board CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any...

Page 170: ...ssembly on page 149 4 Disconnect the speaker wire from the system board connector labeled SPKR 5 From the inside of the chassis remove the two silver Torx screws 1 that secure the speaker to the chassis 6 Rotate the top of the speaker downward 2 and then remove it from the chassis Figure 7 31 Removing the speaker To replace the speaker reverse the removal procedures 158 Chapter 7 Removal and Repla...

Page 171: ...bly Preparation for Disassembly on page 73 2 Remove the access panel Computer Access Panel on page 126 3 Remove the four silver Phillips screws that secure the fan to the chassis Figure 7 32 Rear fan screws 4 Disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Rear Chassis Fan 159 ...

Page 172: ...the chassis 2 Figure 7 33 Removing the rear fan To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit 160 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 173: ...ss Panel on page 126 3 Disconnect the power cables from the white 6 pin system board connector labeled PWR and the 4 pin white system board connector labeled P3 4 Remove the power cables from the clip on the base pan 5 Remove the four silver Torx screws that connect the power supply to the chassis Figure 7 34 Power supply screws 6 Press the tab 1 on the base pan in front of the power supply that h...

Page 174: ...n so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 Figure 7 35 Removing the power supply To install the power supply reverse the removal procedure 162 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 175: ... for disassembly Preparation for Disassembly on page 73 2 Remove the access panel Computer Access Panel on page 126 3 Remove the front fan assembly Front Fan Assembly on page 149 4 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 131 Expansion cards Expansion Ca...

Page 176: ...t an angle 2 and then lift the system board out of the computer 3 Figure 7 37 Removing the system board When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS 164 Chapter 7 Removal and Replacement Proc...

Page 177: ... from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power ...

Page 178: ...n page 165 2 If the computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 8 1 Removing the access panel To install the access panel reverse the removal procedure 166 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 179: ...sembly Preparation for Disassembly on page 165 2 Remove the access panel Access Panel on page 166 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 8 2 Removing the front bezel To install the front bezel reverse the removal procedure Front Bezel 167 ...

Page 180: ...emoving a bezel blank 4 Replace the front bezel Memory Description Spare part number 4 GB PC3 10600 585157 001 2 GB PC3 10600 635803 001 1 GB PC3 10600 635802 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These m...

Page 181: ...B Sockets DIMM3 and DIMM4 operate in memory channel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Ch...

Page 182: ...dule sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharg...

Page 183: ...nel A and Channel B Refer to Populating DIMM Sockets on page 169 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord...

Page 184: ...CI Express x1 expansion slot one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot The 6200 Pro computer has one PCI expansion slot two PCI Express x1 expansion slots and one PCI Express x16 expansion slot NOTE The PCI and PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Exp...

Page 185: ...emove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 8 6 Removing...

Page 186: ...CI expansion card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against ...

Page 187: ...assis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 Figure 8 9 Installing an expansion card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in plac...

Page 188: ...m Board Connector System Board Label Color Component 1 DIMM4 Channel A DIMM4 white Memory Module 2 DIMM3 Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 Power SATAPWR0 black SATA Optical Drives 6 Power SATAPWR1 black SATA Hard Drives 7 SATA 3 0 SATA0 dark blue 1st Hard Drive 8 SATA 3 0 SATA1 light blue 2nd Hard Drive or ...

Page 189: ... Expansion Card 20 PCI PCI white Expansion Card Figure 8 12 6200 Pro Series system board connections Table 8 2 6200 Pro Series system board connections No System Board Connector System Board Label Color Component 1 DIMM4 Channel A DIMM4 white Memory Module 2 DIMM3 Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 Power SAT...

Page 190: ...nsion Card 20 PCI PCI white Expansion Card Drives Description Spare part number 16X SATA DVD RW drive with LightScribe 581600 001 16X SATA DVD ROM drive 581599 001 Blu ray BD RW SuperMulti DL Drive with LightScribe 617030 001 1 TB 7200 rpm SATA hard drive 636930 001 750 GB 7200 rpm SATA hard drive 632938 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824...

Page 191: ...e bay for optional drives media card reader shown 3 5 25 inch drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 179 ...

Page 192: ...ot support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard dr...

Page 193: ...etic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Removing a 5 25 inch Drive from a Drive Bay CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on...

Page 194: ... remove the bezel blank See Bezel Blanks on page 168 for more information 4 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided four extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Installing and Removing Drives on page 180 for an illustration of the extra M3 metric guide screw...

Page 195: ...routed through these guides before connecting it to the optical drive 9 Connect the power cable and data cable to the rear of the optical drive NOTE The power cable for the optical drive is a three headed cable that is routed from the system board to the hard drive then to the rear of the optical drive 10 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any ca...

Page 196: ...ard reader disconnect the USB cable from the system board as indicated in the following illustration Figure 8 18 Disconnecting the Media Card Reader USB Cable 3 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the dr...

Page 197: ...he computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 168 for more information 3 Install guide screws in the holes on each side of the drive Figure 8 20 Installing Guide Screws Media Card Reader Shown ...

Page 198: ...uter 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing the Primary 3 5 inch Internal Hard Drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the ...

Page 199: ...ng the Power Supply 5 Disconnect the power cable and data cable from the back of the hard drive 6 Press down on the green release latch next to the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 8 24 Removing the Hard Drive Drives 187 ...

Page 200: ...ta cable to the back of the hard drive NOTE If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 10 Rotate the drive cage for internal drives and the power supply down to their normal positions 11 Replace the access panel 12 If the computer was on a stand replace the sta...

Page 201: ... and the heat sink 1 Prepare the computer for disassembly Preparation for Disassembly on page 165 2 Remove the access panel Access Panel on page 166 3 Lift the fan duct straight up out of the chassis Figure 8 27 Removing the fan duct To install the fan duct reverse the removal procedure Fan duct 189 ...

Page 202: ...ve the access panel Access Panel on page 166 3 Remove the front bezel Front Bezel on page 167 4 Remove the baffle Fan duct on page 189 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN1 Figure 8 28 Disconnecting the front fan cable 6 Press the tabs that secure the fan assembly to the front of the chassis 1 190 Chapter 8 Removal and Replacement Procedures Small Form...

Page 203: ...oward the rear of the unit 2 and then lift it out of the chassis Figure 8 29 Removing the front fan To install the front fan reverse the removal procedure Be sure to orient the air flow into the unit Front Fan Assembly 191 ...

Page 204: ...ess Panel on page 166 3 Unplug the sensor cable from the system board connector labeled HSENSE 1 4 Slide the hood sensor straight out of the notch in the chassis 2 NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 8 30 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure 192 Chapter 8 Removal and Replacement P...

Page 205: ...ss Panel on page 166 3 Remove the front bezel Front Bezel on page 167 4 Remove the chassis fan Front Fan Assembly on page 190 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows Yellow connector labeled FRONT USB Green connector labeled FRONT USB2 Blue connector labeled FRONT AUD Black connector labeled PB LED Figure 8 31 Disconnecting the ...

Page 206: ...power switch LED assembly screw To install the front I O and power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly 194 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 207: ...he access panel Access Panel on page 166 3 Remove the front bezel Front Bezel on page 167 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the system board labeled SPKR 1 6 Remove the screw that secures the speaker to the chassis 2 7 Lift the speaker from the inside of the chassis to remove it 3 Figure 8 33 Removing the speaker To install the speaker reverse the r...

Page 208: ...Remove the front fan Front Fan Assembly on page 190 5 In the order shown loosen the four captive screws that secure the heat sink to the system board tray CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require ...

Page 209: ... sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to...

Page 210: ...he 65W 638628 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 165 2 Remove the access panel Access Panel on page 166 3 Remove the fan duct Fan duct on page 189 4 Remove the front fan assembly Front Fan Assembly on page 190 5 Remove the heat sink Heat sink on page 196 6 Rotate the locking lever to its full open position 1 7 Raise and rotate the microprocessor retainer...

Page 211: ...re damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 8 36 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket Processor 199 ...

Page 212: ... heat sink atop the processor 5 Go to step 7 6 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 7 Secure the heat sink to the system board and system board tray CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especi...

Page 213: ...en the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 165 2 Remove the access panel Access Panel on page 166 3 Rotate the drive cage up and disconnect the power...

Page 214: ...f the chassis Figure 8 38 Removing the power supply To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply 202 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 215: ... page 166 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 168 Expansion cards Expansion Card on page 172 Heat sink Heat sink on page 196 Processor Processor on page 198 4 Remove the baffle from the chassis Fan duct on page 189 5 Remove the fan from the chassi...

Page 216: ...efore reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of...

Page 217: ...ter so that its right side is facing down and place the computer in the optional stand Figure 8 40 Changing from Desktop to Tower Orientation NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of...

Page 218: ...hat are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disconnect...

Page 219: ... panel 1 Prepare the computer for disassembly Preparation for Disassembly on page 206 2 Loosen the thumbscrew on the rear of the computer 1 slide the access panel toward the rear of the computer then lift it off 2 Figure 9 1 Removing the access panel To install the access panel reverse the removal procedure Access Panel 207 ...

Page 220: ... page 206 2 Remove the computer access panel Access Panel on page 207 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 9 2 Removing the front bezel To install the front bezel reverse the removal procedure 208 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 221: ...stalling a drive To remove a bezel blank 1 Remove the computer access panel Access Panel on page 207 2 Remove the front bezel Front Bezel on page 208 3 To remove the bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer left edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 9 3 Removing a bezel blank Bezel Blank 209 ...

Page 222: ... System Board Label Color Component 1 SATA 3 0 SATA1 light blue Optical Drive 2 Power SATA PWR1 white Optical Drive 3 Mobile PCI Express Module MXM black Graphics Card 4 Hood Sensor HSENSE white Hood Sensor 5 USB MEDIA black SD Media Card Reader 6 PCI Express x1 X1PCIEXP1 black Expansion Card 210 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 223: ... with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the SODIMM or invoke system malfunction For proper system operation the SODIMMs must be industry standard 204 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 7 DDR3 106...

Page 224: ...MM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B In flex mode the channel popula...

Page 225: ...ther Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 60 When handling a memory module be careful not to touch any of the contacts Doing so may damage the...

Page 226: ... module with the tab on the memory socket 6 Replace the access panel 7 If the computer was on a stand replace the stand 8 Reconnect the power cord and turn on the computer 9 Lock any security devices that were disengaged when the computer cover or access panel was removed The computer automatically recognizes the additional memory when you turn on the computer 214 Chapter 9 Removal and Replacement...

Page 227: ... for disassembly Preparation for Disassembly on page 206 2 Remove the computer access panel Access Panel on page 207 3 Disconnect the fan control cable from the red system board connector labeled CHFAN 4 Lift the fan straight up and out of the chassis Figure 9 8 Removing the front fan To install the front fan reverse the removal procedure Front Fan 215 ...

Page 228: ...e the computer for disassembly Preparation for Disassembly on page 206 2 Remove the computer access panel Access Panel on page 207 3 Remove the front bezel Front Bezel on page 208 4 Disconnect the cables on the rear of the optical drive 1 push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the fro...

Page 229: ... carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive Figure 9 10 Aligning the r...

Page 230: ... Drive on page 217 3 With the back of the optical drive facing the computer and the release latch on the inner side of the drive align the drive with the opening in the front bezel 4 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the cable to the rear of the drive 2 Figure 9 11 Installing the optical drive 5 Replace the front bezel...

Page 231: ...you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The 2 5 inch hard drive is enclosed in a carrier under the optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 206 2 Remove the computer access panel Access Panel on page 207 3 Remove the optical drive Removing the Optical Dr...

Page 232: ...four guide screws from the sides of the hard drive carrier Figure 9 14 Removing the guide screws 7 Lift the hard drive up to the top of the carrier 1 and slide the drive out of the carrier 2 Figure 9 15 Removing the hard drive from the carrier 220 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 233: ...he circuit board on the bottom of the hard drive to scrape along the tabs on the bottom of the carrier when sliding the hard drive into the carrier Doing so can cause irreparable damage to the hard drive Figure 9 16 Sliding the hard drive into the carrier 9 Set the hard drive down into the bottom of the carrier 1 then replace the four guide screws on the sides of the carrier to secure the drive in...

Page 234: ...e optical drive and reconnect the cable on the back of the optical drive 12 Replace the computer access panel 13 If the computer was on a stand replace the stand 14 Reconnect the power cord and turn on the computer 15 Lock any security devices that were disengaged when the computer cover or access panel was removed NOTE No configuration of the SATA hard drive is necessary the computer automaticall...

Page 235: ... access panel Access Panel on page 207 3 Remove the optical drive Removing the Optical Drive on page 216 4 Remove the hard drive Hard Drive on page 219 5 Remove the two Torx screws that secure the rail to the chassis 1 lift the tab 2 on the rail slide the rail toward the rear of the unit 3 and then pull the rail up and out of the chassis Figure 9 19 Removing the optical drive rail To install the o...

Page 236: ...l Front Bezel on page 208 4 Remove the optical drive Removing the Optical Drive on page 216 5 Remove the hard drive Hard Drive on page 219 6 Remove the optical drive rail Optical Drive Rail on page 223 7 Disconnect the cable from the system board connector labeled MEDIA 8 On the outside of the chassis remove the one Torx screw that secures the card reader to the chassis Figure 9 20 Removing the ca...

Page 237: ...r away from the front of the chassis while threading the cable through the slot in the front of the chassis Figure 9 21 Removing the card reader To install the card reader reverse the removal procedure Card Reader 225 ...

Page 238: ...07 3 Remove the front bezel Front Bezel on page 208 4 Disconnect the speaker cable from the white system board connector labeled SPKR 5 On the outside of the chassis remove the two Torx T8 screws that secure the speaker to the chassis 1 and then from the inside of the chassis slide the speaker up to remove it 2 Figure 9 22 Removing the speaker To install the speaker reverse the removal procedure 2...

Page 239: ... on top of the optical drive to access the front bezel release tabs You do not need to disconnect the fan cable from the system board 4 Loosen the four Torx screws that secure the heat sink to the system board and then lift the heat sink from the system board Figure 9 23 Loosening the heat sink screws CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to e...

Page 240: ...of the heat sink and apply the thermal grease provided in the spares kit to the top of the processor 2 Position the heat sink atop the processor 3 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 4 Secure the heat sink to the system board and system board tray with the 4 captive screws CAUTION Heat sink retaining s...

Page 241: ... processors 2120 3 3 GHz 3 MB L3 cache 65W 638629 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 206 2 Remove the computer access panel Access Panel on page 207 3 Remove the heat sink Heat sink on page 227 4 Rotate the processor locking lever to its full open position 1 5 Raise and rotate the microprocessor retainer to its f...

Page 242: ...are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 9 25 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer 230 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 243: ...ion atop the processor 6 Secure the heat sink to the system board and system board tray with the 4 captive screws CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After ...

Page 244: ...drive Removing the Optical Drive on page 216 4 Remove the hard drive Hard Drive on page 219 5 Remove the optical drive rail Optical Drive Rail on page 223 6 Remove the heat sink Heat sink on page 227 7 Disconnect the antenna cable from the connector on the module 1 8 Remove the two screws 2 that secure the module to the system board Figure 9 27 Removing the TV tuner module 9 Lift the module to a 4...

Page 245: ...Drive on page 216 4 Unplug the hood sensor cable from the white system board connector labeled HSENSE 1 and remove the cable from the white clip mounted on the inside chassis wall 5 Slide the hood sensor into the chassis to remove it from its slot 2 Disengaging the hood sensor from the chassis may require use of a screwdriver or similar tool Figure 9 28 Removing the hood sensor To install the hood...

Page 246: ...page 211 4 Remove the front fan Front Fan on page 215 5 Remove the optical drive Removing the Optical Drive on page 216 6 Remove the hard drive Hard Drive on page 219 7 Remove the optical drive rail Optical Drive Rail on page 223 8 Remove the heat sink Heat sink on page 227 9 Disconnect the rear fan cable from the system board 10 Disconnect any remaining cables connected to the system board noting...

Page 247: ...13 Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis 2 14 Lift the rear of the system board until it clears the chassis and then remove the system board from the chassis 3 Figure 9 31 Removing the system board To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassi...

Page 248: ...move the optical drive Removing the Optical Drive on page 216 4 Remove the front fan Front Fan on page 215 5 Remove the hard drive Hard Drive on page 219 6 Remove the optical drive rail Optical Drive Rail on page 223 7 Remove the heat sink Heat sink on page 227 8 Remove the system board System Board on page 234 9 From the outside of the chassis remove the four Phillips screws that secure the fan t...

Page 249: ...From the inside of the chassis slide the fan out from underneath the chassis lip and then remove the fan Figure 9 33 Removing the rear fan To install the rear fan reverse the removal procedure Rear Fan 237 ...

Page 250: ...ct the external equipment plug the power cord into a power outlet and turn the computer on 4 Lock any security devices that were disengaged when the computer cover or access panel was removed To change from the tower configuration to the desktop configuration reverse the previous steps NOTE An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall desk or ...

Page 251: ...into the slots on the rear of the chassis then slide the cover to the right to secure it in place 2 Figure 9 35 Installing a port cover NOTE For security purposes you can install an optional cable lock to the chassis that locks the port cover and secures the computer The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever b...

Page 252: ...ly WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer 240 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 253: ...ic electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling...

Page 254: ...on Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Figure A 2 Removing and Replacing a Coin...

Page 255: ... replaced use the following steps to complete this procedure 8 Replace the computer access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the computer access panel was removed 243 ...

Page 256: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 257: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 258: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Page 259: ...nd Resetting CMOS on page 302 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE...

Page 260: ... Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD informati...

Page 261: ... the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis re...

Page 262: ... detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and...

Page 263: ...on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each list...

Page 264: ...power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the or...

Page 265: ... firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been ...

Page 266: ...system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME ...

Page 267: ...lied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED...

Page 268: ...installed not an indicator of bad processor 1 Check to see that the processor is present 2 Reseat the processor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded OR The incorrect external power supply adapter is being used on the USDT 1 Open the hood...

Page 269: ...en times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on ba...

Page 270: ...hing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the pow...

Page 271: ...propriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 4 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer ...

Page 272: ...d or restore the system to its original factory condition in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer ...

Page 273: ...g a printer you need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some mod...

Page 274: ...ouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution R...

Page 275: ...vailable from HP You will need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the...

Page 276: ...cation for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Ca...

Page 277: ...on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 ...

Page 278: ...s Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running...

Page 279: ...s causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replac...

Page 280: ...k Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive The device has been hidden in Computer S...

Page 281: ...Legacy Diskette Write in Storage Storage Options A problem has occurred with a disk transaction Cause Solution The directory structure is bad or there is a problem with a file In Microsoft Windows XP right click Start click Explore and select a drive Select File Properties Tools Under Error checking click Check Now In Microsoft Windows Vista or Windows 7 right click Start click Explore and right c...

Page 282: ...lution Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup 1 Run Computer Setup and enable USB device in Storage Boot Order 2 Run Computer Setup and enable USB device in Storage Storage Options Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command Net...

Page 283: ...Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 286 section If the system still does n...

Page 284: ... in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from...

Page 285: ...k the power supply to make sure it is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seat...

Page 286: ...Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the medi...

Page 287: ...use Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot f...

Page 288: ... same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connec...

Page 289: ... Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the s...

Page 290: ... may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Co...

Page 291: ...anel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq t...

Page 292: ...muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connec...

Page 293: ...ure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for p...

Page 294: ...ble D 8 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If t...

Page 295: ... not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Select online Solving Printer Problems 283 ...

Page 296: ...uter is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light...

Page 297: ... is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make con...

Page 298: ...ff the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices ...

Page 299: ...ter beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once e...

Page 300: ... the check box to Allow this device to bring the computer out of standby To enable Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then selec...

Page 301: ...r Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cab...

Page 302: ...licts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set created from the hard drive s Recovery Partition The cable is not securely connected Ensure that the cable...

Page 303: ... other management functions Table D 13 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the co...

Page 304: ...isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table D 14 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans ...

Page 305: ...bled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security Password Options Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically rec...

Page 306: ...gency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played...

Page 307: ...s Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for Front USB Ports and Rear USB Ports under Securit...

Page 308: ...mputer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots 296 Appendix D Troubleshooting Without Diagnostics ...

Page 309: ...is not working 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and so...

Page 310: ...store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Select the Cookies check box and click the Delete button Windows Vista 1 Sele...

Page 311: ... 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click o...

Page 312: ...red Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 246 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to scan hard d...

Page 313: ...u visit http www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance Contacting Customer Support 301 ...

Page 314: ...h passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by ...

Page 315: ...ter or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the passw...

Page 316: ...ower cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment B...

Page 317: ...omponents see the Illustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instruction...

Page 318: ...nditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximately two minutes per...

Page 319: ...ower and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer NOTE If no DPS capable hard drives are installed the DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three message...

Page 320: ...ctioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Vision Diagnostics Accessing HP Vision Diagnostics To access HP Vision Diagnostics you must...

Page 321: ...By default the View Level is set to Overview which displays general information about all of the component categories In the Category field you can select the following categories of information to display All Gives a listing of all categories of information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name system serial number asset t...

Page 322: ...nostic software will prompt you for input during tests NOTE Memory can not be tested from within the HP Vision Diagnostics application To test the memory in your computer you must exit HP Vision Diagnostics boot to either the CD or USB flash drive and select HP Memory Test from the boot menu To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom ...

Page 323: ...plays the tests for devices that have failed during the diagnostic testing and includes the following columns of information The Device section displays the device tested The Test section displays the type of test run The Times Failed is the number of times the device has failed a test The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab The Descrip...

Page 324: ...e hard drive The system will automatically create an html file that has the same appearance as the information displayed on the screen 1 Insert a USB flash drive if running HP Vision Diagnostics from CD 2 Click Save in the bottom on any of the Survey History or Errors tabs All three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you w...

Page 325: ...e CD or the bootable USB flash drive Protecting the Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Protecting the Software 313 ...

Page 326: ...ery tools NOTE For detailed instructions perform a search for these topics in Help and Support NOTE In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create system repair discs select models only and your initial backup immed...

Page 327: ...nstalled in your computer NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required When backing up to discs number each disc before inserting it into the optical drive of the computer To create a backup using Backup and Restore follow these steps NOTE Be sure that the computer is connected to AC power bef...

Page 328: ...trol feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information To recover your information using Startup Repair follow these steps CAUTION All files you have created and any software installed on the computer are permanently ...

Page 329: ...button to turn on the computer 4 As soon as you see the initial company logo screen appear repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen 5 Under I need help immediately tap System Recovery 6 If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Reco...

Page 330: ...select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools NOTE For detailed instructions perform a search for these topics in Help and Support NOTE In case of system instability HP recommends that you print the recovery procedures and save them ...

Page 331: ...e steps NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore Center 2 Follow the on screen instructions to back up your entire computer select models only or your files NOTE Windows includes the User Acc...

Page 332: ...f possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To find the partitions select Start Computer NOTE If the Windows partition and the HP Recovery partition have been deleted you must recover your operating system and programs using System Recovery discs that you can obtain from HP Support For additional information refe...

Page 333: ... tap Next 7 System Recovery begins After System Recovery is complete tap Finish to restart the computer Using a Windows Vista operating system DVD purchased separately If you are unable to boot start up your computer you must use System Recovery discs that you can obtain from HP Support to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or...

Page 334: ...rated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Suppl...

Page 335: ...maximum distributed load in desktop position 77 lb 35 kg Temperature Range Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity non...

Page 336: ...ower factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 324 Appendix I Specifications ...

Page 337: ...ative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency High Efficiency 240W active PFC 240W active PFC 87 90...

Page 338: ... C 50 F Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 28 C 82 4 F max wet bulb Nonoperating 38 7 C 101 66 F max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3 048 m 9 144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line...

Page 339: ...up files 314 318 Backup and Restore 314 315 Backup and Restore Center 318 319 battery disposal 66 battery replacement 241 beep codes 255 bezel blank spare part number 128 bezel blank 3 5 inch spare part number 31 34 bezel blank 5 25 inch spare part number 31 34 bezel blank USDT spare part number 44 boot problems 295 booting options Full Boot 246 Quick Boot 246 C cable management 67 cable pinouts S...

Page 340: ... spare part number 21 32 53 DMS 59 to dual VGA cable not illustrated spare part number 19 29 49 Drive Protection System DPS 306 drives CMT cable connections 92 CMT installation 92 CMT locations 88 connecting cables 87 installing 87 MT cable connections 139 MT installation 139 MT locations 138 SFF cable connections 180 SFF installation 180 SFF locations 179 E electrostatic discharge ESD 60 preventi...

Page 341: ...SFF location 180 H hard drive CMT installation 95 CMT removal 89 installing 100 MT installation 145 MT removal 144 proper handling 65 SATA characteristics 67 SFF installation 186 SFF removal 186 spare part number 26 36 46 57 spare part numbers 20 26 27 31 37 38 41 51 57 58 USDT installation 219 USDT removal 219 hard drive conversion bracket spare part number 19 21 30 32 hard drive problems 271 har...

Page 342: ...embly removal and replacement 149 front bezel spare part number 27 37 front I O assembly spare part number 27 29 37 front USB panel removal and replacement 151 heat sink removal and replacement 153 heat sink spare part number 30 37 optical drive cable connector spare part number 44 power supply removal and replacement 161 power supply spare part number 17 24 28 35 power switch LED assembly removal...

Page 343: ...282 processor 292 software 300 processor CMT removal and replacement 114 MT removal and replacement 155 SFF removal and replacement 198 spare part number 18 26 28 37 39 46 48 57 USDT removal and replacement 229 processor problems 292 product ID locations 71 R rear chassis fan CMT removal and replacement 111 CMT spare part number 111 MT removal and replacement 159 MT spare part number 159 rear fan ...

Page 344: ...e part number 48 58 disassembly preparation 165 fan duct removal and replacement 189 fan duct spare part number 50 fan spare part number 50 58 front bezel removal and replacement 166 167 front bezel spare part number 48 58 front fan removal and replacement 190 front I O assembly spare part number 49 57 front I O power switch assembly removal and replacement 193 heat sink removal and replacement 19...

Page 345: ...er 38 47 card reader removal and replacement 224 card reader spare part number 40 44 disassembly preparation 206 fan front spare part number 41 47 fan rear spare part number 40 fan with guard spare part number 44 front bezel removal and replacement 208 front bezel spare part number 39 47 front fan removal and replacement 215 front I O panel spare part number 40 44 heat sink removal and replacement...

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