HP 6000 - ProLiant - 128 MB RAM Troubleshooting Manual Download | Manualshive

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Solving Front Panel Component Problems

If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.

Table 2-16

Solving Front Panel Component Problems

A USB device, headphone, or microphone is not recognized by the computer.

Cause

Solution

Device is not properly connected.

1.

Turn off the computer.

2.

Reconnect the device to the front of the computer and
restart the computer.

The device does not have power.

If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.

The correct device driver is not installed.

1.

Install the correct driver for the device.

2.

You might need to reboot the computer.

The cable from the device to the computer does not work.

1.

If possible, replace the cable.

2.

Restart the computer.

The device is not working.

1.

Replace the device.

2.

Restart the computer.

USB ports on the computer are disabled in Computer Setup.

Enter Computer Setup (F10) and enable the USB ports.

40

Chapter 2 Troubleshooting Without Diagnostics

ENWW

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Summary of Contents for 6000 - ProLiant - 128 MB RAM

Page 1: ...Troubleshooting Guide HP Business PCs ...

Page 2: ...ress warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without...

Page 3: ...low directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Page 4: ...iv About This Book ENWW ...

Page 5: ...ort 6 Before You Call for Technical Support 6 Helpful Hints 7 Solving General Problems 9 Solving Power Problems 13 Solving Hard Drive Problems 14 Solving Media Card Reader Problems 17 Solving Display Problems 19 Solving Audio Problems 24 Solving Printer Problems 26 Solving Keyboard and Mouse Problems 27 Solving Hardware Installation Problems 29 Solving Network Problems 31 Solving Memory Problems 3...

Page 6: ... Messages 46 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 52 Appendix B Password Security and Resetting CMOS Resetting the Password Jumper 56 Clearing and Resetting the CMOS 57 Appendix C Drive Protection System DPS Accessing DPS Through Computer Setup 59 Index 61 vi ENWW ...

Page 7: ... installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Vision Field Diagnostics Accessing HP Vision Field Diagnostics To access HP Vision Field Diagnostics you must burn the utility onto a CD or copy it onto a U...

Page 8: ...ry field you can select the following categories of information to display All Gives a listing of all categories of information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name system serial number asset tag and universal unique ID information Audio Displays information about the audio controllers present in the system including PCI a...

Page 9: ...cs boot to either the CD or USB flash drive and select HP Memory Test from the boot menu To begin testing 1 Select the Test tab 2 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a s...

Page 10: ...d The Reason section describes the likely cause of the error The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Warranty ID is a unique error code associated with the specific error on your computer When contacting the HP Support Center for assistance with a hardware failure please be prepared to provide the Warranty ID The Clear Error...

Page 11: ...ve the diskette or USB flash drive until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it NOTE To exit HP Vision Field Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Downloading the Latest Version of HP ...

Page 12: ...egulatory Information guide Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Check the Power LED on the front of the...

Page 13: ...ny software that was recently installed NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check that t...

Page 14: ...talled operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is...

Page 15: ...keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cau...

Page 16: ...ssword power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected ...

Page 17: ...ked or not turning OR The heatsink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the ...

Page 18: ...ected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness 5 If the 5V_aux light on the system board is off then replace the power supply 6 Replace the system board Table 2 1 Solving General Problems continued 12 Chapter 2 Troubleshooting Without Diagnostics ENWW ...

Page 19: ...rocessor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue fla...

Page 20: ...k on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 29 If the system still does not recognize the new device che...

Page 21: ... labeled SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup u...

Page 22: ...s not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solve the problem turn off the computer remove the carrier and check to see if the connector on th...

Page 23: ... the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the loc...

Page 24: ...ting system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted medi...

Page 25: ... resolution chosen Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged ...

Page 26: ... Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 R...

Page 27: ...he monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for inst...

Page 28: ...ocus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment opt...

Page 29: ...yped symbols do not appear correct Cause Solution Tools Character Map You can copy the symbol from the Character Map into a document Table 2 5 Solving Display Problems continued ENWW Solving Display Problems 23 ...

Page 30: ...e taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer T...

Page 31: ...t designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack ...

Page 32: ...e on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the ap...

Page 33: ...standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lo...

Page 34: ... standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the internal com...

Page 35: ...d and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A pl...

Page 36: ...second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED fl...

Page 37: ...dby To enable Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer Network dri...

Page 38: ...le is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service...

Page 39: ...connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot conn...

Page 40: ...installed in the DIMM1 socket Ensure that a memory module is installed in the black DIMM1 socket on the system board This socket must be populated with a memory module Populate DIMM sockets in the following order for Intel systems DIMM1 DIMM3 DIMM2 DIMM4 On AMD systems a memory module is not installed in the system board memory socket The sockets must be populated with at least one memory module I...

Page 41: ... computer Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the syste...

Page 42: ... heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature prev...

Page 43: ...uence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 29 If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is l...

Page 44: ...e insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit availa...

Page 45: ...power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Stora...

Page 46: ...t the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the comp...

Page 47: ...ed the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a ...

Page 48: ...n the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A ...

Page 49: ...the front of the computer See Appendix A POST Error Messages on page 45 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Press the F11 key at startup to boot into the recovery partition and run a factory restore CAUTION Restoring the sys...

Page 50: ...p www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 44 Chapter 2 Troubleshooting Without Diagnostics ENWW ...

Page 51: ... Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and ...

Page 52: ...ded PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE...

Page 53: ...t identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 215 DIMM Configuration ...

Page 54: ... Reflash the system ROM with the latest BIOS image 511 CPU Fan not detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Rear Chassis Fan not detected Rear chassis fan is not connected or may have malfunctioned 1 Reseat rear chassis fan 2 Reseat fan cable 3 Replace rear chassis fan 513 Front Chassis Fan not detected Front chassis fan ...

Page 55: ...e card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 55 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Det...

Page 56: ...the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions opt...

Page 57: ...ll persists replace the system board 2211 Memory not configured correctly for proper MEBx execution DIMM1 is not installed Make sure there is a memory module in the black DIMM1 socket and that it is properly seated Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup Memory Parity Error Parity RAM failure Third party graphics card m...

Page 58: ...LED On None Computer on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protectio...

Page 59: ...shes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 6 Pre video graphics error For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes seven times once every second follo...

Page 60: ... unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for le...

Page 61: ...When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informati...

Page 62: ...ure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrate...

Page 63: ... the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equip...

Page 64: ...trated Parts Service Map IPSM for that particular system 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instruc...

Page 65: ...ive problem If the computer reports a SMART Hard Drive Detect Imminent Failure message there is no need to run DPS instead back up the information on the hard drive and contact a service provider for a replacement hard drive Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program To access DPS perform the following s...

Page 66: ...Code 0 Test Aborted Completion Code 1 or 2 Test Failed Drive Replacement Recommended Completion Code 3 through 14 If the test failed the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem 60 Appendix C Drive Protection System DPS ENWW ...

Page 67: ...S 2 keyboard 52 M Media Card Reader problems 17 memory problems 34 monitor problems 19 mouse problems 27 N network problems 31 numeric error codes 46 O optical drive problems 37 P password clearing 55 power on 55 setup 55 POST error messages 45 power problems 13 power on password 55 printer problems 26 problems audio 24 CD ROM or DVD 37 flash drive 39 front panel 40 general 9 hard drive 14 hardwar...

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