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7  Maintaining your computer ..........................................................................................................................  35

Improving performance ....................................................................................................................................... 35

Using Disk Defragmenter .................................................................................................................. 35
Using Disk Cleanup ............................................................................................................................ 35
Using HP 3D DriveGuard (select products only) ................................................................................ 35

Identifying HP 3D DriveGuard status .............................................................................. 36

Updating programs and drivers ..........................................................................................................................  36
Cleaning your computer ......................................................................................................................................  36

Cleaning procedures .......................................................................................................................... 36

Cleaning the display ........................................................................................................ 37
Cleaning the sides or cover ............................................................................................. 37
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 37

Traveling with or shipping your computer ..........................................................................................................  37

8  Securing your computer and information ....................................................................................................... 39

Using passwords .................................................................................................................................................. 39

Setting Windows passwords ............................................................................................................. 39
Setting Setup Utility (BIOS) passwords ............................................................................................. 40

Using Windows Hello (select products only) .......................................................................................................  40
Using Internet security software ......................................................................................................................... 41

Using antivirus software ...................................................................................................................  41
Using firewall software .....................................................................................................................  41

Installing software updates ................................................................................................................................. 41
Using HP Touchpoint Manager (select products only) ........................................................................................  42
Securing your wireless network ..........................................................................................................................  42
Backing up your software applications and information .................................................................................... 42
Using an optional security cable (select products only) .....................................................................................  42

9  Using Setup Utility (BIOS) ............................................................................................................................. 43

Starting Setup Utility (BIOS) ................................................................................................................................  43
Updating Setup Utility (BIOS) ..............................................................................................................................  43

Determining the BIOS version ........................................................................................................... 43
Downloading a BIOS update .............................................................................................................. 44

10  Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 45

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................  46

11  Backing up, restoring, and recovering .......................................................................................................... 47

Creating recovery media and backups ................................................................................................................  47

ix

Summary of Contents for 5-bw094nd

Page 1: ...User Guide ...

Page 2: ...ble on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Page 6: ...vi Processor configuration setting select products only ...

Page 7: ...ng to a wireless network 15 Using the wireless controls 15 Airplane mode key 15 Operating system controls 15 Connecting to a WLAN 16 Using HP Mobile Broadband select products only 17 Using GPS select products only 17 Using Bluetooth wireless devices select products only 17 Connecting Bluetooth devices 18 Connecting to a wired network LAN select products only 18 Connecting to your mobile device sel...

Page 8: ...ng Sleep and Hibernation 28 Initiating and exiting Sleep 28 Initiating and exiting Hibernation select products only 29 Shutting down turning off the computer 29 Using the Power icon and Power Options 30 Running on battery power 30 Using HP Fast Charge select products only 30 Displaying battery charge 31 Finding battery information in HP Support Assistant select products only 31 Conserving battery ...

Page 9: ...tup Utility BIOS passwords 40 Using Windows Hello select products only 40 Using Internet security software 41 Using antivirus software 41 Using firewall software 41 Installing software updates 41 Using HP Touchpoint Manager select products only 42 Securing your wireless network 42 Backing up your software applications and information 42 Using an optional security cable select products only 42 9 Us...

Page 10: ...tarted 49 Using the HP Recovery partition select products only 50 Using HP Recovery media to recover 50 Changing the computer boot order 51 Removing the HP Recovery partition select products only 51 12 Specifications 52 Input power 52 Operating environment 53 13 Electrostatic Discharge 54 14 Accessibility 55 Supported assistive technologies 55 Contacting support 55 Index 56 x ...

Page 11: ...ng steps to get the most out of your smart investment Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 47 If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 15 Become familiar with the computer hardware and software For more information see Getting to know your computer on page 4 and...

Page 12: ...ulatory Safety and Environmental Notices To access this document Select the Start button select HP Help and Support and then select HP Documentation or Select the Start button select HP and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Select the Start button select HP Help and Suppor...

Page 13: ...Resource Contents can write to HP at POD PO Box 161 Kitchener Road Post Office Singapore 912006 Include your product name and your name phone number and postal address More HP resources 3 ...

Page 14: ... app A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Apps and Features 4 Chapter 2 Getting to know your computer ...

Page 15: ... up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 USB 2 0 port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer 5 Optical drive Depending on your computer model r...

Page 16: ... such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 USB 3 x SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 7 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones ear...

Page 17: ...unicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select t...

Page 18: ... or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 24 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 20: ...Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Start ...

Page 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Page 22: ...e monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on select products only NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD ...

Page 23: ...Bottom Component Description 1 Speakers Produce sound 2 Battery lock Locks the battery in the battery bay 3 Battery bay Holds the battery 4 Battery release latch Releases the battery Bottom 13 ...

Page 24: ...mber Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name select products only 2 Model name select products only 3 Product numbe...

Page 25: ...ooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireless devices in you...

Page 26: ...NOTE If no WLANs are listed you may be out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to right click the network status icon in the taskbar and then select Open Network and Sharing Center Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new netw...

Page 27: ...M card that is preinstalled If the SIM card is not preinstalled it may be included with the HP Mobile Broadband documents provided with your computer or the mobile network operator may provide it separately from the computer For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your compu...

Page 28: ... Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an RJ 45 network cable and a network jack or an optional docking device or expansion port if there is no RJ 45 jack on the computer To connect the network cable follow these steps 1 Plu...

Page 29: ...p on your mobile device 2 Select the type of file 3 Select the file and then select Send When the transfer is complete the file appears on HP Orbit Canvas on your computer To transfer files from your computer to your mobile device 1 Open the HP Orbit app on your computer 2 Drag and drop the file onto HP Orbit Canvas on your computer and then follow the on screen instructions When the transfer is c...

Page 30: ... radio from the web record audio or mix audio and video to create multimedia You can also play music CDs on the computer on select models or attach an external optical drive to play CDs To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio o...

Page 31: ...sult your computer may include advanced audio features that can be controlled through an audio control panel specific to your sound system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system or Right click the Start button select Con...

Page 32: ...oose the Extend option increase the screen resolution of the external device as follows Select the Start button select the Settings icon and then select System Under Display select the appropriate resolution and then select Keep changes Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn...

Page 33: ... and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast Type project in the taskbar search box and then click Project to a second screen Click Connect to a wireless display and then follow the on screen instructions Using video 23 ...

Page 34: ...sponding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be...

Page 35: ...rt Two finger slide TouchPad only Use the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on...

Page 36: ... settings and notifications Three finger swipe TouchPad only Use the three finger swipe to view open windows and to switch between open windows and the desktop Swipe 3 fingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows 26 Chapter 5 Navigating the screen ...

Page 37: ...r mouse allows you to type select items scroll and perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions Using an on screen keyboard select products only 1 To display an on screen keyboard tap the keyboard icon in the notification area at the far right of the taskbar 2 Begin typing NOTE Suggested words m...

Page 38: ...utomatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Initiating and exiting Sleep on page 28 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and ...

Page 39: ...selecting the Start button 4 Select Save changes To initiate Hibernation use the method that you enabled in step 3 To exit Hibernation briefly press the power button NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work returns to the screen Shutting down turning off the computer CAUTION Unsaved information is lost when the comp...

Page 40: ...r and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a low or critical battery level Computer battery life varies depending on power management settings programs running on the computer screen brightnes...

Page 41: ...erving battery power To conserve battery power and maximize battery life Lower the brightness of the display Select the Power saver setting in Power Options Turn off wireless devices when you are not using them Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards ...

Page 42: ...n 1 Connect the AC adapter to the computer and to external power 2 If your computer has a user replaceable battery select products only disconnect the computer from external power and then remove the battery User replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery...

Page 43: ...ct the Start button select HP Help and Support and then select HP Documentation Running on external power For information about connecting to external power refer to the Setup Instructions poster provided in the computer box The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product WARNING...

Page 44: ... a backup or recovery When you connect the computer to external power The battery begins to charge The screen brightness increases The Power icon changes appearance When you disconnect external power The computer switches to battery power The screen brightness automatically decreases to conserve battery charge The Power icon changes appearance 34 Chapter 6 Managing power ...

Page 45: ...ons For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard selec...

Page 46: ...ollow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 per...

Page 47: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Page 48: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Page 49: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Page 50: ...ter quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take ef...

Page 51: ...er For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and so...

Page 52: ...e which is highly cost effective relative to traditional in house solutions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up...

Page 53: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 54: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 55: ...pport to help determine how to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected U...

Page 56: ...est UEFI version 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section select the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support 2 Select Get software and drivers 3 Enter the product name or number 4 Select your computer and then select your operat...

Page 57: ... operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 47 For information on the recovery options that are available using the recovery media see Using Windows tools on page 48 Use Windows tools to create system restore points and create backups of personal information ...

Page 58: ...e an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP websit...

Page 59: ...n page 47 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 49 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the R...

Page 60: ...d at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery...

Page 61: ...ot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP...

Page 62: ... voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15 V dc 5...

Page 63: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 53 ...

Page 64: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Page 65: ...res NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Mo...

Page 66: ...splay 7 keyboard area 8 left side 6 right side 5 computer traveling 33 connecting to a mobile device 18 connecting to a network 15 connecting to a wireless network 15 connecting to a WLAN 16 connecting to LAN 18 connector power 6 corporate WLAN connection 16 critical battery level 32 D Disk Cleanup software 35 Disk Defragmenter software 35 drive light 5 E electrostatic discharge 54 esc key identif...

Page 67: ...entifying 5 original system recovery 49 P passwords Setup Utility BIOS 40 Windows 39 ports HDMI 6 21 Miracast 23 USB 2 0 5 USB 3 x SuperSpeed 6 power battery 30 external 33 power button identifying 10 power connector identifying 6 Power icon using 30 power lights identifying 5 power settings using 30 product name and number computer 14 public WLAN connection 16 R recover options 49 recovery discs ...

Page 68: ...ouchPad gesture 25 U unresponsive system 29 updating programs and drivers 36 USB 2 0 port identifying 5 USB 3 x SuperSpeed port identifying 6 user replaceable battery 32 using external external power 33 using passwords 39 using Power icon 30 using power settings 30 using sound settings 21 using the keyboard and optional mouse 27 using the TouchPad 24 V vent identifying 6 video 21 W Windows system ...

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