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HP 4310s - ProBook - Core 2 Duo 2.1 GHz, User Manual, Page: 40 / 47

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HP 4310s - ProBook - Core 2 Duo 2.1 GHz User Manual Download Page 40

A movie is not visible on an external display

1.

If both the computer display and an external display are turned on, press 

fn+f4

 one or more times

to switch between the 2 displays.

2.

Configure the monitor settings to make the external display primary:

a.

Right-click on a blank area of the computer desktop, and select 

Personalize

 

>

 

Display

Settings

.

b.

Specify a primary display and a secondary display.

NOTE:

When using both displays, the DVD image will not appear on any display designated as

the secondary display.

To get information about a multimedia question not covered in this guide, select 

Start

 

>

 

Help and

Support

.

36

Chapter 7   Troubleshooting

Summary of Contents for 4310s - ProBook - Core 2 Duo 2.1 GHz

Page 1: ...Multimedia User Guide ...

Page 2: ... and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2009 Document Part Number 531688 001 Product notice This user guide describes features that are common to most models...

Page 3: ...ing an HDMI device 14 Configuring audio for HDMI 14 Determining the type of graphics card installed in your computer 14 Setting HDMI as the default audio playback device 15 5 Optical drive select models only Identifying the installed optical drive 16 Using optical discs CDs DVDs and BDs 17 Selecting the right disc CDs DVDs and BDs 18 CD R discs 18 CD RW discs 18 DVD R discs 18 DVD RW discs 18 Ligh...

Page 4: ...The computer does not detect the optical drive 31 A disc does not play 33 A disc does not play automatically 34 A movie stops skips or plays erratically 35 A movie is not visible on an external display 36 The process of burning a disc does not begin or it stops before completion 37 A device driver must be reinstalled 38 Obtaining the latest HP device drivers 38 Obtaining Microsoft device drivers 3...

Page 5: ... discs Integrated speakers for listening to music Integrated microphone for recording your own audio Integrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music movies and pictures NOTE Your computer may not include all of the components listed The following sections explain how to identify and use the multimedia compo...

Page 6: ...ect models only Records audio and video and captures still photographs 3 Speakers 2 Produce sound 4 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 5 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio NOTE When a device is connected to t...

Page 7: ...Component Description 6 Volume scroll zone Adjusts speaker volume 7 Volume mute button Mutes and restores speaker sound Identifying your multimedia components 3 ...

Page 8: ...me icon in the notification area at the far right of the taskbar b Increase or decrease the volume by moving the slider up or down Click the Mute icon to mute the volume or a Right click the Volume icon in the notification area and then click Open Volume Mixer b In the Speakers column increase or decrease the volume by moving the Volume slider up or down You can also mute the volume by clicking th...

Page 9: ...Volume can also be adjusted within some programs Adjusting the volume 5 ...

Page 10: ...our computer includes preinstalled multimedia software that allows you to play music watch movies and view pictures The following sections provide details about preinstalled multimedia software 6 Chapter 2 Multimedia software ...

Page 11: ...dia software To access your preinstalled multimedia software Select Start All Programs and then open the multimedia program you want to use NOTE Some programs may be located in subfolders Accessing your preinstalled multimedia software 7 ...

Page 12: ...models only 2 When the installation wizard opens follow the on screen instructions 3 Restart the computer if you are prompted to do so NOTE For details about using software included with the computer refer to the software manufacturer s instructions which may be provided with the software on disc or on the manufacturer s Web site 8 Chapter 2 Multimedia software ...

Page 13: ...ers Record sound using the internal microphone or connect an external microphone Download music from the Internet Create multimedia presentations using audio and images Transmit sound and images with instant messaging programs Stream radio programs select models only or receive FM radio signals Create or burn audio CDs select models only 9 ...

Page 14: ...phones or a microphone refer to the information provided with the device For best results remember the following tips Be sure that the device cable is securely connected to the correct jack on your computer Cable connectors are normally color coded to match the corresponding jacks on the computer Be sure to install any drivers required by the external device NOTE A driver is a required program tha...

Page 15: ...nected headphones To check the record functions of the computer follow these steps 1 Select Start All Programs Accessories Sound Recorder 2 Click Record and speak into the microphone Save the file to your desktop 3 Open Windows Media Player and play back the sound NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To confi...

Page 16: ...ideo Your computer enables you to use a variety of video features Watch movies Play games over the Internet Edit pictures and video to create presentations Connect external video devices 12 Chapter 4 Video ...

Page 17: ...mputer To connect a display device connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press fn f4 to transfer the image to the device Repeatedly pressing fn f4 alternates the screen image between the computer display and the device Connecting an external monitor or projector 13 ...

Page 18: ... cable to the HDMI port on the computer 2 Connect the other end of the cable to the video device according to the device manufacturer s instructions 3 Press fn f4 on the computer to switch the image between the display devices connected to the computer Configuring audio for HDMI Connect an audio or video device such as a high definition TV to the HDMI port on your computer and use MediaSmart as yo...

Page 19: ... running utilities or changing Windows settings Refer to Help and Support for more information Setting HDMI as the default audio playback device 1 Select Start Control Panel Hardware and Sound Sound icon 2 Click the Playback tab click Digital Output Device HDMI and then click Set Default 3 Click OK 4 Start MediaSmart or restart it if it is already running Connecting an HDMI device 15 ...

Page 20: ...so known as BD drive then you can also watch high definition video from disc Identifying the installed optical drive Select Start Computer You will see a list of all the devices installed on your computer including your optical drive You may have one of the following types of drives DVD ROM Drive DVD RW SuperMulti Double Layer DL LightScribe Drive Blu ray ROM with LightScribe DVD RW SuperMulti DL ...

Page 21: ...ite to CD RW Write to DVD RW R Write to DVD RW DL Write label to LightScribe CD or DVD RW R DVD ROM Drive No No No No DVD RW SuperMulti DL LightScribe Drive Yes Yes Yes Yes Blu ray ROM with LightScribe DVD RW SuperMulti DL Drive Yes Yes Yes Yes Double layer discs can store more data than single layer discs However double layer discs burned with this drive may not be compatible with many single lay...

Page 22: ...corded it cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD R dis...

Page 23: ...50 GB almost 6 times the storage capacity of a dual layer DVD at 8 5 GB Typical uses include the following Storage of large amounts of data High definition video playback and storage Video games NOTE As Blu ray is a new format containing new technologies certain disc digital connection compatibility and or performance issues may arise and do not constitute defects in the product Flawless playback ...

Page 24: ...cessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media content NOTE For best results be sure that your AC adapter is plug...

Page 25: ...t the Use AutoPlay for all media and devices check box is selected 3 Click Choose a default and then select one of the available options for each media type listed NOTE Choose WinDVD to play DVDs 4 Click Save NOTE For more information about AutoPlay select Start Help and Support Configuring AutoPlay 21 ...

Page 26: ...isplayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows settings Re...

Page 27: ... on battery power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Save the information to your hard drive and then burn from your hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing to ...

Page 28: ...Click Copy at the bottom right of the screen Creator Business reads the source disc and copies the data to a temporary folder on your hard drive 5 When prompted remove the source disc from the optical drive and insert a blank disc into the drive After the information is copied the disc you created is ejected automatically 24 Chapter 5 Optical drive select models only ...

Page 29: ... be changed DVD players used in home systems usually do not support all DVD formats Refer to the user guide that came with your DVD player for a list of supported formats An MP3 file uses less space than other music file formats and the process for creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software ...

Page 30: ...the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 26 Chapter 5 Optical drive select models only ...

Page 31: ... photo video recording or audio recording and save it on your computer hard drive To access the webcam and HP Webcam software select Start All Programs HP Webcam The webcam software enables you to experiment with the following features Video Record and play back webcam video Audio Record and play back audio Streaming video Use with instant message software solutions that support UVC Universal Vide...

Page 32: ...ng or sending multimedia files to someone on another LAN or outside your network firewall temporarily disable the firewall perform the task you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall as necessary and adjust the policies and settings of other intrusion detection systems For additional information contact your network administrator ...

Page 33: ...in an image A higher sharpness setting creates a more defined image a lower sharpness setting creates a softer image Gamma Controls the contrast affecting the mid level grays or midtones of an image Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights A lower gamma setting makes grays l...

Page 34: ...7 Troubleshooting The following sections describe several common issues and resolutions 30 Chapter 7 Troubleshooting ...

Page 35: ...protective case The computer does not detect the optical drive If Windows does not detect an attached device the device driver software may be missing or corrupted If you suspect that the DVD CD ROM drive is not being detected verify that the optical drive is listed in the Device Manager utility 1 Remove any discs from the optical drive 2 Click Start and type device manager in the Start Search box...

Page 36: ...If the drive is not listed install or reinstall the device driver as instructed in the section A device driver must be reinstalled 32 Chapter 7 Troubleshooting ...

Page 37: ...lick No the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off external devices such as printers and scanners Disconnec...

Page 38: ...ol Panel Play CDs or other media automatically 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Save A CD DVD or BD should now start automatically when it is inserted into the optical drive 34 Chapter 7 Troubleshooting ...

Page 39: ...rnet Change the color properties of the desktop 1 Right click on a blank area of the computer desktop and select Personalize Display Settings 2 Set Colors to Medium 16 bit if this setting is not already selected Disconnect external devices such as a printer scanner camera or handheld device A movie stops skips or plays erratically 35 ...

Page 40: ...e the external display primary a Right click on a blank area of the computer desktop and select Personalize Display Settings b Specify a primary display and a secondary display NOTE When using both displays the DVD image will not appear on any display designated as the secondary display To get information about a multimedia question not covered in this guide select Start Help and Support 36 Chapte...

Page 41: ...mation about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manager The process of burnin...

Page 42: ...vers NOTE If you are prompted to restart the computer save all open files and then continue with the restart 7 Reopen Device Manager if necessary and then verify that the drivers are once again listed 8 Try to use your device If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the following section Obt...

Page 43: ...nternet browser and go to http www microsoft com and click Security Updates 2 Click Microsoft Update to get the latest updates for your computer operating system programs and hardware 3 Follow the on screen instructions to install Microsoft Update If prompted by User Account Control click Continue 4 Click Change settings and select a time for Microsoft Update to check for updates to the Windows op...

Page 44: ...d Manager previously go to Step 3 a Select your operating system and language filters in the Configuration Options window The filters limit the number of options that are listed in the Product Catalog pane For example if only Windows Vista Business is selected in the operating system filter the only operating system that is displayed in the Product Catalog is Windows Vista Business b To add other ...

Page 45: ...n settings 22 E earbuds 2 external audio devices connecting 10 external monitor port 13 H HDMI configuring 14 connecting 14 HDMI port 14 headphone audio out jack 2 headphones 2 high definition devices connecting 14 I internal microphone identifying 2 issues resolving 30 J jacks audio in microphone 2 audio out headphone 2 M microphone internal 2 monitor connecting 13 multimedia components identifyi...

Page 46: ...ive detection 31 V video using 12 volume mute button 4 volume mute button identifying 3 volume scroll zone 4 volume scroll zone identifying 3 volume adjusting 4 W webcam adjusting properties 29 identifying 2 tips 28 using 27 42 Index ...

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