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HP 300-1020 - TouchSmart - Desktop PC, User Manual

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HP 300-1020 - TouchSmart - Desktop PC User Manual Download Page 63

Software Troubleshooting and System Recovery

57

Additional Troubleshooting

For additional troubleshooting solutions, refer to the following: 

HP Support Assistant

HP Support Assistant helps you maintain your PC performance and resolve problems faster with 
automated updates, onboard diagnostics, and guided assistance. 

To open HP Support Assistant, tap the 

Start 

button, 

All Programs

, 

HP

, and then tap 

HP Support 

Assistant

.

Windows 7 Troubleshooting Tools

Windows 7 provides troubleshooting tools that can automatically troubleshoot and fix common 
computer problems. To access the Windows 7 Troubleshooting Tools:

1

Tap the 

Start

 button, and then tap 

Control Panel

. 

2

Tap 

System and Security

.

3

Under Action Center, tap 

Find and fix problems

.

Summary of Contents for 300-1020 - TouchSmart - Desktop PC

Page 1: ...User Guide ...

Page 2: ...ellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft the Windows logo and Windows are trademarks or registered trademarks of the Microsoft group of companies in the United States and or ...

Page 3: ...mbient Light 13 Adding Hardware and Software 13 Determining whether your system is 64 bit or 32 bit 13 Optical Disc Drive 13 Connecting to the Internet 14 Wireless home network 14 Wired home network 15 Bluetooth Devices 16 TV Tuner and Windows Media Center 16 Watching and recording TV programs 16 Connecting the TV signal source to the computer 17 Using a set top box with Windows Media Center optio...

Page 4: ... Changing tile icons or color 31 HP TouchSmart Tutorials 31 HP TouchSmart Browser 31 RSS Feeds 32 HP TouchSmart Photo 32 Photo library 33 Slideshows 33 Hiding photos 34 Creating burning a CD or DVD of photos 34 HP TouchSmart Canvas 34 HP TouchSmart Music 34 Moving music files into HP TouchSmart Music 35 Moving songs from iTunes into HP TouchSmart Music 35 Album art 35 Creating and editing playlist...

Page 5: ... Software 44 Software Quick Reference Table 44 Remote Control 47 Using the remote control 47 Software Troubleshooting and System Recovery 51 Software Troubleshooting 51 Software repair overview 51 Updating drivers 51 Microsoft System Restore 52 Software program and hardware driver reinstallation 52 Creating data backup discs 53 Creating system recovery discs 53 System Recovery 54 Creating recovery...

Page 6: ...p the Windows Start button and then tap Help and Support Find electronic user guides and specifications for your computer model Order parts and find additional troubleshooting help HP Support Web site www hp com support Tap the Start button tap Help and Support and then tap the Online Help icon Upgrade or replace components of your computer Upgrading and Servicing Guide Tap the Start button tap He...

Page 7: ...The interactive screen makes wall mounting a good choice for the HP TouchSmart PC The hardware to adapt the computer for wall mounting not the actual wall mount is included with select models and can be purchased Using your fingertips you can listen to music edit digital photos or watch home videos High definition HD content is required to view HD images Features vary by model Your computer may no...

Page 8: ...ouch screen Setup poster and documentation Use to set up your computer and navigate its features Computers with TV tuners Infrared IR emitter cable Use to control a set top box cable or satellite TV with a remote control Remote control Use with Windows Media Center and some features of the touch screen Also included in select models without TV tuners Computers with wall mounting option VESA plate ...

Page 9: ...th a cable modem or to connect the TV signal source to the computer Connector type may vary S Video cable Use to connect the TV signal source to the computer from a set top box Audio video composite cable Use to connect the TV signal from a set top box TV tuner composite video to S Video adapter Use to connect the TV signal source to the computer from a set top box ...

Page 10: ...finition HD content is required to view HD images Most current DVDs do not provide HD images All specifications represent the typical specifications provided by Hewlett Packard s component manufacturers actual performance may vary either higher or lower B Bluetooth select models only Use Bluetooth to connect to Bluetooth enabled devices The diagram shows the internal location of Bluetooth not visi...

Page 11: ...nly or listen to your CD collection Burn CDs DVDs and Blu ray discs select models only Read and write DVD RAM CD R RW DVD R RW and DVD R dual layer DL Read and play CD ROM DVD ROM CD Audio DVD R DL DVD Video Video CD and Blue ray disc with BD drive only HP supports the lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copy...

Page 12: ...the Ambient Light button C Memory card reader Use the built in memory card reader to easily access photos and other files directly from a memory card Supported formats include Extreme Digital xD Secure Digital SD Secure Digital High Capacity SDHC MultiMediaCard MMC Memory Stick MS and Memory Stick Pro MS Pro memory cards Your memory card reader also supports adapters for the following memory cards...

Page 13: ... 2 1 powered speakers F TV In TV tuner models only Connect your TV signal source to watch record and pause live TV This is a coaxial TV input signal connector G Wireless keyboard and mouse receiver select models only Use wireless keyboard and mouse with the preinstalled receiver to control some functions and software H IR emitter blaster select models only Adhere to your TV set top box IR receiver...

Page 14: ... control IR receiver select models only Indicates that your computer is working with your remote control to navigate windows record TV shows and perform other activities in Windows Media Center F Wireless keyboard and mouse receiver select models only Indicates wireless signals received from the wireless keyboard and mouse The LED is visible from the back of the computer G Memory card reader Indic...

Page 15: ...rectly into the back of the computer Plug the power cord into an AC power source through a surge protector uninterruptible power supply UPS Cable Management The HP TouchSmart PC includes an easy to use cable management feature all cables connected at the back of the computer are routed through the opening in the computer stand ...

Page 16: ...n Your HP TouchSmart PC is designed to be operated in a landscape orientation A When wall mounted the PC should remain with the display in landscape orientation not portrait B or laid horizontal C CAUTION Make sure the angle of the computer is at least 5 degrees from the vertical otherwise the computer will be unstable and could fall over CAUTION The computer stand stays in place as you increase t...

Page 17: ...use is in the On position the keyboard does not have a Power switch Then turn on the computer If you have trouble using the keyboard and mouse manually synchronize them as explained in the next procedure The keyboard is designed to fit under your computer when not in use Your product may vary from the one shown here NOTE Select models may have a wired keyboard and mouse IMPORTANT For better mouse ...

Page 18: ... other devices Keyboard Press the Connect button on the bottom of the keyboard B for five seconds The blue activity LED on the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete Mouse Press the Connect button on the bottom of the mouse C for five seconds The blue activity LED on the wireless receiver illuminates when the ...

Page 19: ...g Tools and then tap System Information 3 Tap Touch here to open System Information 4 After the System Information displays view Operating System Name It will appear as either 64 bit or 32 bit Optical Disc Drive Use your CD DVD drive to play and record CDs and DVDs and Blu ray discs select models only The slim slot CD DVD drive does not have a disc tray To insert a disc turn the data side toward t...

Page 20: ...vice from an Internet service provider ISP 2 Purchase a broadband modem DSL or cable This may be provided by the ISP 3 Purchase and install a wireless router sold separately if one is required 4 Connect your computer to the network 5 Configure the HP TouchSmart PC to connect to the wireless network a Turn on your HP TouchSmart PC b Connect your HP TouchSmart PC to the wireless network Right click ...

Page 21: ... port to the Ethernet wall connector with an Ethernet cable The Ethernet port on the HP TouchSmart PC is located on the back of the computer behind the connector cover 6 Add other computers or devices to your wired network a Disconnect power from the broadband modem and the router and then shut down your HP TouchSmart PC and the computers you want to add to your network b For each wired computer c...

Page 22: ...ner and Windows Media Center Select models only Watch and record your favorite TV programs by using Windows Media Center Menus and features in Windows Media Center are accessible through touch remote control keyboard and mouse TV tuners and remote controls are included in select models only Watching and recording TV programs To watch and record TV programs on your HP TouchSmart PC 1 Connect the TV...

Page 23: ...arranty and Support Guide before installing and connecting your HP TouchSmart PC to the electrical power system NOTE Availability of signals is limited by the strength and accessibility of the originating TV signal location and other factors Performance issues may arise and do not constitute defects in the product WARNING Norway and Sweden only Cable grounding notice for products with a TVB tuner ...

Page 24: ...he other end of the cable to your set top box You may need a composite video to S Video adapter sold separately to connect the set top box Video Out to the S Video In connector A 2 For S Video connect the left and right audio cables from your set top box to the left white and right red Audio Line In connectors B on the back of the computer Setting up for remote control use optional You must connec...

Page 25: ...nsor receiver window on the set top box C To locate the remote infrared sensor window shine a flashlight through the plastic on the front of the set top box 3 When you use the remote control point it at the front of the HP TouchSmart PC E not at the set top box Windows Media Center setup wizard Select models only 1 Tap the Start button tap All Programs and then tap Windows Media Center 2 Follow th...

Page 26: ...nge connector on the back of the computer and then use the following procedure to enable the speakers or audio receiver If necessary refer to the instructions that came with your speakers or audio receiver NOTES The HP TouchSmart PC supports powered speaker systems only Powered speakers require a separate power supply When the Audio Line In connector is being used the following are affected the ou...

Page 27: ... Mixer The Volume Mixer window opens b To adjust the volume for HP TouchSmart programs Notes Music and Video be sure to adjust both the speaker volume and the HP TouchSmart program volume Scroll to the right in the Applications area to see all choices c When you are satisfied with the sound level tap the Close button the X in the upper right corner to close this window If you have digital speakers...

Page 28: ...he HP TouchSmart PC To adjust the volume 1 Tap the SoundMAX icon on the taskbar 2 Adjust the slider Headsets Bluetooth or USB connected headsets can be used with your system MP3 players You can connect a media player such as an MP3 player to the Line In connector on the left side of the computer and play it through the internal speakers or added external speakers Connecting a Printer You can conne...

Page 29: ...ap the arrow button next to the Shut Down button and then select Sleep To change power settings 1 Tap the Start button and then tap Control Panel 2 Tap Hardware and Sound 3 Tap Power Options 4 Choose a power option Power options include settings that determine when the computer sleeps or hibernates and the overall level of energy savings versus performance Turning off the monitor for power savings...

Page 30: ... is a power saving feature Press Fn F9 again to turn the monitor on again Installing a Security Lock A security lock sold separately enables you to secure your computer from theft and unwanted changes A security lock is a key lock device that has a wire cable attached You attach one end of the cable to your desk or other stationary object and the other to the security slot on the computer Secure t...

Page 31: ...t Guide for important ergonomic information visit www hp com ergo on the Web Locate the TouchSmart monitor in the room to minimize glare from the screen You can also reduce glare by tilting the monitor The TouchSmart screen can be used as an input device therefore the monitor should be placed so that your shoulders and neck are comfortable The monitor may need to be moved close to your body to kee...

Page 32: ... Old Computer Hardware Disposing of electronic waste responsibly has been an HP priority for more than 20 years If this computer is a replacement for an older PC you no longer need go to www hp com go recycle to find out how HP can help you dispose of your old computer with minimum impact on the planet The recycling option is not available in all countries regions ...

Page 33: ...ter the Windows 7 desktop opens To open the touch friendly HP TouchSmart software press the HP TouchSmart button on the lower right side of the computer Or Double tap the HP TouchSmart shortcut icon on the desktop Navigating HP TouchSmart Use touch or the wireless keyboard and mouse to select and deselect items in HP TouchSmart The following table shows additional ways to access and navigate progr...

Page 34: ...n the bottom right corner drag the fan left or right and then tap an item to open it Move an HP TouchSmart tile to a new location Press and drag a tile up or down and then left or right to move it to a new location on the HP TouchSmart window Drag and drop songs to create a playlist Press and then drag an item first up or down at a right angle and then over to the playlist area You know that the i...

Page 35: ...n HP TouchSmart software you see a row of large tiles and a row of small tiles below that Tiles are shortcuts to software programs features in HP TouchSmart or links to Web sites Use the large tile area for programs you use often and use the small tiles for the rest of your program shortcuts Move these tiles around with your finger by dragging a tile up and out of a row and dropping it to a new lo...

Page 36: ...nt add some often visited Web sites to either the large tile or the lower small tile area You can also add RSS feeds after you subscribe to them from a Web site 1 Open HP TouchSmart and tap the Personalize button 2 Select Create a New Tile 3 Select Websites and then tap Next 4 Type in the URL for the Web site of your choice starting with www or the equivalent for example www hp com go touchsmart O...

Page 37: ...choose an icon 3 Tap Done HP TouchSmart Tutorials Tap this tile to watch new HP TouchSmart tutorials Get the basics or browse through the menu to find a subject you want to learn more about HP TouchSmart Browser Not available in all countries regions HP TouchSmart Browser is a simple viewer for displaying live content in your HP TouchSmart homepage Its interface is different from the Internet Expl...

Page 38: ...S reader window If you tap the arrow button on the feed window it opens in Internet Explorer outside of HP TouchSmart When you close the feed the HP TouchSmart RSS feed window opens Keep in mind that RSS feeds take up resources If you are performing a task and you find you are getting a slower response from the computer you might try turning off the RSS feeds HP TouchSmart Photo View and edit your...

Page 39: ... preview your photos from your camera memory card directly from the HP TouchSmart homepage but not download them 1 Tap the back arrow in the upper left corner of the HP TouchSmart window 2 Tap Removable Disc 3 View your photos directly from the memory card Slideshows Be sure you name your slideshow and then tap Save or the slide show will not be saved To make a slideshow 1 From the HP TouchSmart h...

Page 40: ... a free area on the canvas and draw a circle around several photos Then use the tag feature to tag the photos This is an efficient method of tagging a variety of photos at once Tap the top color bar to open a screen to manipulate photos After you create a collage be sure to save it HP TouchSmart Music HP TouchSmart Music lets you organize and play your music easily Browse your music collection by ...

Page 41: ...c Moving songs from iTunes into HP TouchSmart Music HP TouchSmart can play music from only one music library at a time HP TouchSmart Media Library is the default library To access songs from iTunes not preinstalled downloaded separately and add them to your music library 1 Download iTunes to your hard drive from www apple com downloads Internet access required 2 Set up an iTunes account 3 Open the...

Page 42: ...then drag individual songs into the playlist 4 To quickly add several selections tap Add to List Green circles with a plus sign appear next to each song in song list view and next to each album in album tile view 5 Tap the plus sign next to a song to add it to the playlist Repeat until the playlist is complete 6 To rearrange songs in the playlist drag the song out of the list and drop it into a di...

Page 43: ...photos folder wherever you store your music or photos on your hard drive 4 Add music or photos by selecting each file and clicking the red plus add icon to add the file The file is added to the lower pane 5 After you add at least one file to the lower pane to record on your CD or DVD the Burn a Disc icon is enabled at the top icon bar Tap that icon when you have added all the files you want to rec...

Page 44: ...uld be within one half meter from the HP TouchSmart computer Capturing webcam video and snapshots Use HP TouchSmart to record video and take snapshots Use the YouTube button to upload videos Outside HP TouchSmart software you can also use CyberLink YouCam software select models only to capture webcam video and snapshots CyberLink YouCam allows you to add special effects to your videos e mail video...

Page 45: ...playlists much as you might with music 1 From the HP TouchSmart homepage tap the Video tile 2 At the bottom of the screen tap Create Playlists 3 Open a video folder that contains videos you want to add to the playlist 4 Drag and drop each video you want into the Create Playlist pane or tap on the green plus sign at the top of each video to add it 5 If you want to select videos from multiple folder...

Page 46: ...bles you to make video calls over the Internet As with chat or instant messenger software you can use this kind of software to chat with one or more people at a time The software may require a separate subscription and may not be included with HP TouchSmart Before you can set up a video chat 1 Download and set up an account with an Internet messenger or video phone call program or set up an accoun...

Page 47: ... this feature like you would use sticky notes to your family or yourself 1 Open HP TouchSmart and select the Notes tile 2 Select the Notepad icon at the bottom of the window 3 Select a paper color by selecting the Paper icon on the left and then select a font color by selecting one of the pen colors on the right 4 Select a tool to enter your text and graphics Select the Pen icon to use your finger...

Page 48: ... 3 Tap the Restore Selected button HP TouchSmart Weather Not available in all countries regions Through the Settings button you can set up a tile to give a two day forecast for any city or ZIP code 1 From the HP TouchSmart homepage select the Weather tile 2 Tap the Settings button 3 Tap in the Set Location box and then use your keyboard or the onscreen keyboard to enter a city state ZIP or postal ...

Page 49: ...edients and then the procedures You do not need to refer to a recipe you get it all by the HP TouchSmart voice instruction The instructions stop after each line so you can complete the procedure at your own pace When you say the command to Start the guide gives you the recipe but stops after each line until you say Continue You can ask the guide to Repeat and the guide repeats from the last line Y...

Page 50: ...should work with HP TouchSmart Link Updating Software Check www hp com go touchsmart for updated software and new software features Software Quick Reference Table In addition to the HP TouchSmart software suite you may have the following programs installed Some of the software listed in the following table is included with select models only This is not a complete list of all the software included...

Page 51: ...YouTube The YouTube Web site is not available in all countries regions Start a video chat Send your videos to friends and family CyberLink LabelPrint Print labels to attach directly to a disc Create song title inserts for your CD cases CyberLink PowerDirector Record movie files to create VCDs and DVDs that you can play on some DVD players Copy and share video files Capture video files Edit video f...

Page 52: ...46 User Guide Features may vary by model ...

Page 53: ... Select models only The remote control works with Windows Media Center and other software This remote control helps you navigate on the computer just as a TV remote control helps you navigate cable TV options or control the playback of a movie in a DVD player ...

Page 54: ...re information Displays available information about a selected media file and displays other menus 11 Start Opens Windows Media Center main menu 12 Volume Increases or decreases volume 13 Mute Turns computer sound off The word Mute displays onscreen when Mute is turned on 14 Record Records a selected television program and stores it on the hard disk drive 15 Play Plays the selected media 16 Rewind...

Page 55: ...o the full screen aspect ratio 27 Slide Show Windows Media Center only Plays a slide show of all the pictures on the hard disk drive 28 Ch and Ch Changes the TV channels or moves pages up and down depending on available options Moves to the next DVD chapter 29 Eject Ejects a CD or DVD 30 Pause Pauses audio and video tracks and live or recorded TV programs 31 Fast Forward Moves the media forward at...

Page 56: ...50 User Guide Features may vary by model ...

Page 57: ...driver reinstallation See Software program and hardware driver reinstallation on page 52 Allows reinstallation of the factory installed software or hardware driver by using the Recovery Manager program System recovery see System Recovery on page 54 Erases and reformats the hard disk drive deleting all data files you have created and then reinstalls the operating system programs and drivers Updatin...

Page 58: ...eate 6 Follow the onscreen instructions For more information about software restore points 1 Click the Start button and then click Help and Support 2 Type system restore in the Search Help box and then press Enter Software program and hardware driver reinstallation If an individual factory installed software program or hardware driver is damaged you can reinstall it by using the Recovery Manager p...

Page 59: ...mail messages and Web site bookmarks You can also move data to an external hard disk drive When writing data to a backup disc use software that includes write verification functionality This feature compares the data on your hard disk drive with the data copied to the disc to ensure it is an exact copy Depending on your disc recording software you may need to manually enable this feature refer to ...

Page 60: ...the recovery discs you create can be used only with your computer Choosing recovery discs To create recovery discs your computer must have a DVD writer Use DVD R or DVD R blank media to create your system recovery discs You cannot use CDs or DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs Use high quality discs to create your set of recovery discs The verifica...

Page 61: ...ing up your files button and then tap Next System recovery begins After system recovery is complete tap Finish to restart the computer 9 Complete the registration process and wait until you see the desktop 10 Turn off the computer reconnect all peripheral devices and turn the computer back on System recovery at system startup If Windows 7 is not responding but the computer is working use these ste...

Page 62: ...3 Insert recovery disc 1 into the DVD drive tray and close the tray 4 If the computer works click the Start button click the arrow button next to Shut Down and then click Shut Down Or If the computer is not responding press and hold the On button for approximately 5 seconds or until the computer turns off 5 Press the On button to turn on the computer If you are prompted to choose between running S...

Page 63: ...d updates onboard diagnostics and guided assistance To open HP Support Assistant tap the Start button All Programs HP and then tap HP Support Assistant Windows 7 Troubleshooting Tools Windows 7 provides troubleshooting tools that can automatically troubleshoot and fix common computer problems To access the Windows 7 Troubleshooting Tools 1 Tap the Start button and then tap Control Panel 2 Tap Syst...

Page 64: ...58 User Guide Features may vary by model ...

Page 65: ...me 25 CD burning 37 using the CD DVD drive 13 cleaning the monitor 25 cleaning touch screen 25 Clock tile 42 coaxial cable 14 composite video adapter 18 computer connecting the IR emitter 19 light 13 recycling old hardware 26 stand adjusting the angle 10 conference calls 40 connecting Internet 14 powered speakers 20 speakers 21 to network 14 TV 17 TV signal 17 CyberLink 45 LabelPrint 45 Power2Go 4...

Page 66: ...ting 12 Movie Themes tile 41 mp3 players 22 Music Store 37 Music tile 34 album art 35 deleting songs 36 file formats 34 moving files to library 35 playlists 36 N NetFlix tile 44 network wired 7 15 wireless 5 14 network connection 14 Notes tile 41 deleting a note 42 voice notes 41 O onscreen keyboard 29 optical drive LED 8 P Photo tile 32 hiding photos 34 slideshows 33 playlists creating 36 video 3...

Page 67: ...b link 30 adding new 30 changing icon or color 31 deleting 31 hiding 31 viewing hidden 30 touch screen accessing and navigating 29 cleaning 25 features 4 TouchSmart Link tile 44 tutorials vi 31 Tutorials tile 31 TV connecting 17 tuner 17 TV In connector 7 Twitter tile 43 U updating drivers 51 upgrading hardware 13 software 13 USB connector 7 V video playlists 39 recording 39 setting up a video cha...

Page 68: ...Part number 575631 031 ...

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