HP 15-db0521sa User Manual Download

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10 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install

it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows on page 43

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and

Support or HP Support Assistant.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a.

Select the Start button, and then select HP Help and Support.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a.

Type

support

in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.

Select Troubleshooting and fixes.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE:

If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then

provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows

Summary of Contents for 15-db0521sa

Page 1: ...User Guide ...

Page 2: ... be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Page 6: ...vi Processor configuration setting select products only ...

Page 7: ... to a network 15 Connecting to a wireless network 15 Using the wireless controls 15 Airplane mode key 15 Operating system controls 15 Connecting to a WLAN 16 Using HP Mobile Broadband select products only 17 Using GPS select products only 17 Using Bluetooth wireless devices select products only 17 Connecting Bluetooth devices 18 Connecting to a wired network LAN select products only 18 4 Enjoying ...

Page 8: ...anaging power 27 Using Sleep and Hibernation 27 Initiating and exiting Sleep 27 Initiating and exiting Hibernation select products only 28 Shutting down turning off the computer 28 Using the Power icon and Power Options 29 Running on battery power 29 Using HP Fast Charge select products only 29 Displaying battery charge 29 Finding battery information in HP Support Assistant select products only 30...

Page 9: ...software 39 Using firewall software 39 Installing software updates 39 Using HP Managed Services select products only 40 Securing your wireless network 40 Backing up your software applications and information 40 Using an optional security cable select products only 40 9 Using Setup Utility BIOS 41 Starting Setup Utility BIOS 41 Updating Setup Utility BIOS 41 Determining the BIOS version 41 Download...

Page 10: ...ng and recovering 48 Using Windows tools 48 Creating HP Recovery media select products only 48 Using HP Recovery Manager to create recovery media 49 Before you begin 49 Creating the recovery media 49 Using the HP Cloud Recovery Download Tool to create recovery media 50 Restoring and recovery 50 Restoring resetting and refreshing using Windows tools 50 Restoring using HP Recovery Manager and the HP...

Page 11: ...ng steps to get the most out of your smart investment Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 48 If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 15 Become familiar with the computer hardware and software For more information see Getting to know your computer on page 4 and...

Page 12: ...ulatory Safety and Environmental Notices To access this document Select the Start button select HP Help and Support and then select HP Documentation or Select the Start button select HP and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Select the Start button select HP Help and Suppor...

Page 13: ...Resource Contents can write to HP at POD PO Box 161 Kitchener Road Post Office Singapore 912006 Include your product name and your name phone number and postal address More HP resources 3 ...

Page 14: ...manager in the taskbar search box and then select the Device Manager app A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Apps...

Page 15: ...d label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 USB port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer 5 Optical drive Depending on your computer...

Page 16: ...Multimedia Interface HDMI device 5 USB SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 6 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support o...

Page 17: ...OTE Camera functions vary depending on the camera hardware and software installed on your product 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that appli...

Page 18: ... or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 23 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ...Lights 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 20: ... in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 2 Speakers Produce sound 3 Vent Enables airflow to cool internal components NOTE...

Page 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Page 22: ...e between display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Plays the previous track of an audi...

Page 23: ...rmation you may need when you troubleshoot system problems or travel internationally with the computer Labels may be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provide...

Page 24: ... Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 Getting to know your computer ...

Page 25: ...personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireless devices in your computer using one o...

Page 26: ...network status icon and then select Open Network and Sharing Center 2 Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection or 1 On the taskbar right click the network status icon and then select Network Internet Settings 2 Under the Network Internet Status section select Network a...

Page 27: ... personal identification number PIN as well as network information Some computers include a SIM card that is preinstalled If the SIM card is not preinstalled it may be included with the HP Mobile Broadband documents provided with your computer or the mobile network operator may provide it separately from the computer For information about HP Mobile Broadband and how to activate service with a pref...

Page 28: ...d on Some devices may have additional requirements refer to the documentation provided with the device Connecting to a wired network LAN select products only Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an RJ 45 network cable and a...

Page 29: ... video to create multimedia You can also play music CDs on the computer on select models or attach an external optical drive to play CDs To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone combo jack on yo...

Page 30: ...ol panel specific to your sound system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video ...

Page 31: ...ect the Start button select the Settings icon and then select System Under Display select the appropriate resolution and then select Keep changes Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 Right click the Speakers icon in the notification...

Page 32: ... Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast Type project in the taskbar search box and then click Project to a second screen Click Connect to a wireless display and then follow the on screen instructions 22 Chapter 4 Enjoying entertainment features ...

Page 33: ...ding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be use...

Page 34: ...se the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on the TouchPad zone to open the opti...

Page 35: ...pe TouchPad only Use the three finger swipe to view open windows and to switch between open windows and the desktop Swipe 3 fingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows Using TouchPad and touch screen gestures 25 ...

Page 36: ... or mouse allows you to type select items scroll and perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions Using an on screen keyboard select products only 1 To display an on screen keyboard tap the keyboard icon in the notification area at the far right of the taskbar 2 Begin typing NOTE Suggested words...

Page 37: ...omatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Initiating and exiting Sleep on page 27 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and th...

Page 38: ...lect Save changes To initiate Hibernation use the method that you enabled in step 3 To exit Hibernation briefly press the power button NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work returns to the screen Shutting down turning off the computer CAUTION Unsaved information is lost when the computer shuts down Be sure to save...

Page 39: ... battery level Computer battery life varies depending on power management settings programs running on the computer screen brightness external devices connected to the computer and other factors NOTE When you disconnect external power the display brightness is automatically decreased to conserve battery charge Select computer products can switch between graphic modes to conserve battery charge Usi...

Page 40: ...t are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your work initiate Sleep or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior oc...

Page 41: ...that your battery should be replaced contact support The battery ies in this product cannot be easily replaced by users themselves Removing or replacing the battery could affect your warranty coverage If a battery is no longer holding a charge contact support When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and reg...

Page 42: ... a backup or recovery When you connect the computer to external power The battery begins to charge The screen brightness increases The Power icon changes appearance When you disconnect external power The computer switches to battery power The screen brightness automatically decreases to conserve battery charge The Power icon changes appearance 32 Chapter 6 Managing power ...

Page 43: ...ons For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard selec...

Page 44: ...lick the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands Alcohol free glass cleani...

Page 45: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Page 46: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Page 47: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Page 48: ...ter quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take ef...

Page 49: ...er For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and so...

Page 50: ...to traditional in house solutions For more information go to https www hptouchpointmanager com Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and informatio...

Page 51: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 52: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 53: ...tics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens s...

Page 54: ... to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Ha...

Page 55: ...HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdia...

Page 56: ...name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC...

Page 57: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 47 ...

Page 58: ...personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more information and s...

Page 59: ...W or BD RE rewritable Blu ray discs which are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive with DVD writer capability you can use an external optical drive purchased separately to create recovery discs as described above If an external optical drive is used you must connect it directly to a USB port on the computer It cannot be conn...

Page 60: ... products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 50 If you have not already created recovery media see Creating HP Recovery media select products only on page 48 Using Factory Reset select products only Restores the computer to its original factory state by deleting all information from the hard drive and recreating the partitions an...

Page 61: ...only if the hard drive is still working The HP Recovery partition select products only allows System Recovery only To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select ...

Page 62: ...and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up button and then select f9 or Turn on or restart the tablet quickly hold down the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Removing the HP Recovery partition se...

Page 63: ...l Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 3 75 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 ...

Page 64: ...5 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 54 Chapter 12 Specifications ...

Page 65: ...puter damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before...

Page 66: ...eatures NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 570...

Page 67: ...optical drive eject 5 power 10 right TouchPad 8 C camera identifying 7 using 19 camera light identifying 7 caps lock light identifying 9 caring for your computer 34 cleaning your computer 34 components bottom 13 display 7 keyboard area 8 left side 6 right side 5 connecting to a network 15 connecting to a wireless network 15 connecting to a WLAN 16 connecting to LAN 18 connector power 6 corporate W...

Page 68: ...oSD memory card reader identifying 5 minimized image recovery 51 minimized image creating 50 Miracast 22 mobile broadband activating 17 IMEI number 17 MEID number 17 mute light identifying 9 mute volume action key 13 N network jack identifying 6 next track action key 12 O one finger slide touch screen gesture 26 operating environment 54 operating system controls 15 optical drive eject button ident...

Page 69: ... one finger slide 26 TouchPad using 23 TouchPad and touch screen gestures tap 23 two finger pinch zoom 24 TouchPad buttons identifying 8 TouchPad gestures four finger tap 24 three finger swipe 25 two finger slide 24 two finger tap 24 TouchPad zone identifying 8 traveling with the computer 14 35 turning off the computer 28 two finger pinch zoom TouchPad and touch screen gesture 24 two finger slide ...

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