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Item

Component

Spare part 
number

 

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)

901229-855

 

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter

927230-855

 

Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter

927235-855

 

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter

863934-855

(15)

Hard drive connector board

924995-001

(16)

Optical drive connector board

924990-001

(17)

Optical drive (DVD+/-RW Double-Layer SuperMulti)

920417-008

(18)

Hard drive bracket

924980-001

(19)

Hard drive, 2.5 inch (does not include bracket, connector board, or cable)

 

2-TB, 5400-rpm

912487-855

 

1-TB, 5400-rpm

778192-005

 

500-GB, 5400-rpm

778186-005

(20)

Solid-state drive board

924992-001

(21)

Solid-state drive bracket

924981-001

(22)

System board (includes replacement thermal materials)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

 

For use in models with discrete graphics memory

 

 

●

AMD A12-9720P processor and 4 GB of discrete graphics memory

924722-xx1

 

●

AMD A12-9720P processor and 2 GB of discrete graphics memory

924726-xx1

 

●

AMD A10-9620P processor and 2 GB of discrete graphics memory

924723-xx1

 

●

AMD A9-9420P processor and 2 GB of discrete graphics memory

924724-xx1

 

●

AMD A9-9420P processor and 2 GB of discrete graphics memory (models with both hard drive and 
solid-state drive)

929587-xx1

 

●

AMD A6-9220P processor and 2 GB of discrete graphics memory

924725-xx1

 

For use in models with UMA graphics memory:

 

●

AMD A12-9720P processor

924717-xx1

 

●

AMD A10-9620P processor

924718-xx1

 

●

AMD A9-9420P processor

924719-xx1

 

●

AMD A6-9220P processor

924720-xx1

 

●

AMD E2-9000e processor

924721-xx1

(23)

Speakers (includes left and right speakers and cable)

925306-001

(24)

Battery

Computer major components

19

Summary of Contents for 15-bw0 Series

Page 1: ...HP 15 Laptop PC AMD Model numbers 15 bw0xx HP 15g Laptop PC Model numbers 15g bx0xx HP 15q Laptop PC Model numbers 15q by0xx Maintenance and Service Guide ...

Page 2: ...umber 926815 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated whi...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... subcomponents 21 Mass storage devices 23 Cables 24 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Drive handling 28 Grounding guidelines 28 Electrostatic discharge damage 28 Packaging and transporting guidelines 29 Workstation guidelines 29 5 Removal and replacement proce...

Page 6: ... Heat sink assembly 61 TouchPad button board 65 System board 66 Display assembly 69 Power connector cable 79 Power button board 80 Cable locations 81 Top cover keyboard 82 7 Using Setup Utility BIOS 83 Starting Setup Utility BIOS 83 Updating Setup Utility BIOS 83 Determining the BIOS version 83 Downloading a BIOS update 84 8 Backing up restoring and recovering 85 Creating recovery media and backup...

Page 7: ...rdware Diagnostics UEFI to a USB device 91 10 Specifications 93 Computer specifications 93 39 6 cm 15 6 in display specifications 94 Hard drive specifications 95 M 2 solid state drive specifications 96 DVD RW SuperMulti DL Drive specifications 97 11 Power cord set requirements 99 Requirements for all countries 99 Requirements for specific countries and regions 100 12 Recycling 103 Index 105 vii ...

Page 8: ...viii ...

Page 9: ...0P 2 5 GHz turbo up to 3 4 GHz 4 MB L2 cache AMD Dual Core processor A9 9420 3 0 GHz turbo up to 3 6 GHz 1 MB L2 cache A6 9220 2 5 GHz turbo up to 2 9 GHz 1 MB L2 cache E2 9000e 1 5 GHz turbo up to 2 0 GHz 1 MB L2 cache Graphics Internal graphics AMD Radeon R7 Graphics AMD Radeon R5 Graphics AMD Radeon R4 Graphics AMD Radeon R2 Graphics Switchable discrete graphics AMD Radeon M530 R17M M1 70 with ...

Page 10: ...l brightness 200 nits Touch On Panel TOP Memory Two non customer accessible upgradable memory module slots Intel Core processors DDR4 1866 dual channel support DDR4 2400 bridge to DDR4 1866 DDR4 1866 single channel support DDR4 2400 bridge to DDR4 1866 Supports up to 16 GB of system RAM in the following configurations 16384 MB total system memory 8192 2 12288 MB total system memory 8192 1 4096 1 8...

Page 11: ... Value SSD 1 TB HDD 128 GB Value SSD 1 TB HDD Optical drive Fixed serial ATA 9 0 mm tray load DVD RW Double Layer writer Supports zero power optical drive Supports M disc Supports configuration without optical drive Camera Mic HP TrueVision HD camera activity LED USB 2 0 HD BSI sensor f2 0 720p by 30 frames per second HP Camera VGA camera indicator LED USB 2 0 f2 4 480p by 30 frames per second Sin...

Page 12: ...802 11AC 2x2 WiFi BT 4 2 Combo Adapter non vPro External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion Removal Internal Card One M 2 slot for SSD One M 2 slot for WLAN Ports HDMI version 1 4b supporting 1920 1080 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet USB 3 0 2 ports left side USB 2 0...

Page 13: ...dows 10 Windows 10 Professional For Developed Market ML Windows 10 Home ML Windows 10 Home Plus ML For Emerging Market EM SL Windows 10 Home EM SL Windows 10 Home Plus EM SL Windows 10 Home Value NB EM SL Windows 10 Home Value NB Select Geo EM SL For China Market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition For APJ SEAP Market EM SL SEAP Windows ...

Page 14: ...Category Description Quad core dis Quad core UMA Dual Core discrete Dual core UMA Quad core dis 530 535 DX Quad core dis dual storage Battery Optical drive 6 Chapter 1 Product description ...

Page 15: ...mory card reader and then press in on the card until it is firmly seated To remove a card Pull the card out of the memory card reader 4 USB 2 0 port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer 5 Optical drive select products only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For dis...

Page 16: ...onnects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB 3 x SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 8 Audio out headphone Audio in microphone combo jack Connects optio...

Page 17: ...crophone Records sound The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Start button select HP...

Page 18: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Keyboard area 11 ...

Page 20: ...o exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power s...

Page 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Page 22: ...e monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous secti...

Page 23: ...ry 3 Battery release latch Releases the battery 4 Speakers 2 Produce sound 5 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 15 ...

Page 24: ...mber or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ...cklight for use in the United States in the following color rose gold 925564 001 Models with a backlight for use in the United States in the following color rose gold 925565 001 3 RTC battery 922847 001 4 Touchpad button board 924993 001 5 Power button board 924994 001 6 Solid state drive M 2 512 GB 763008 017 256 GB 865902 017 128 GB 827560 048 7 Power connector cable 931613 001 8 USB board 92499...

Page 27: ... materials All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows 10 operating system For use in models with discrete graphics memory AMD A12 9720P processor and 4 GB of discrete graphics memory 924722 xx1 AMD A12 9720P processor and 2 GB of discrete graphics memory 924726 xx1 AMD A10 9620P processor and 2 GB of discrete graphics memory 924723 ...

Page 28: ... feet Asteroid silver 931601 001 Dark ash silver 931602 001 Silk gold 925299 001 Marine blue 925301 001 Amethyst purple 925302 001 Pale mint 925303 001 Empress red 926300 001 Rose gold 926301 001 27 Bottom cover For use in models with an optical drive Pike silver 924901 001 Silk gold 924902 001 Smoke gray 924903 001 Marine blue 924904 001 Amethyst purple 924905 001 Pale mint 924906 001 Jet black 9...

Page 29: ...ke gray 924911 001 Marine blue 924912 001 Jet black 924915 001 Snow white 924916 001 Empress red 926295 001 Display assembly subcomponents Item Component Spare part number 1 Display bezel 924925 001 2 Camera microphone module Display assembly subcomponents 21 ...

Page 30: ...hite for use in defeatured models 924987 001 Right rose gold for use in defeatured models 932783 001 Left rose gold for use in full featured models 932782 001 5 Hinge Kit left and right 925297 001 6 Antenna includes wireless antenna cable and transceiver 925032 001 7 Display cable includes display panel cable and camera microphone cable Non touch screen 924930 001 Touch screen HD 924932 001 8 Disp...

Page 31: ...bezel Pike silver 924917 001 Silk gold 924918 001 Smoke gray 924919 001 Marine blue 924920 001 Amethyst purple 924921 001 Pale mint 924922 001 Jet black 924923 001 Snow white 924924 001 Empress red 924296 001 Rose gold 924297 001 3 Optical drive bracket 924979 001 4 Solid state drive M 2 512 GB 763008 017 Mass storage devices 23 ...

Page 32: ...778192 005 500 GB 5400 rpm 778186 005 6 Hard drive bracket 924980 001 Cables Item Component Spare part number 1 Hard drive connector board cable 924927 001 2 TouchPad button board cable 924934 001 3 TouchPad cable 924928 001 4 USB board cable 924929 001 5 Power button board cable 924933 001 6 Optical drive connector board cable 924926 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...ia 920688 016 For use in Israel 920688 008 For use in Italy 920688 002 For use in Japan 920688 017 For use in North America 920688 001 For use in the People s Republic of China 920688 014 For use in South Africa 920688 010 For use in South Korea 920688 013 For use in Switzerland 920688 009 For use in Taiwan 920688 015 For use in Thailand 920688 012 For use in the United Kingdom 920688 006 Power ad...

Page 34: ...26 Chapter 3 Illustrated parts catalog ...

Page 35: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 36: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 37: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 39: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter ...

Page 40: ...evices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery relea...

Page 41: ...ical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4...

Page 42: ...ssary to remove the optical drive bezel insert a paper clip into the release hole 1 to disengage the bezel Press the tab 2 to release the bezel from the drive Rotate the side of the bezel 3 and the remove it 4 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 43: ...t on the rear of the optical drive remove the Phillips PM2 0 2 5 screw 1 that secures the bracket to the drive and then remove the bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 35 ...

Page 44: ...36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...Display subcomponents bezel panel camera NOTE Display assemblies are spared at the subcomponent level only This section illustrates how to remove the display bezel display panel and camera module without removing the display from the computer The Display assembly on page 69 section illustrates removing all display subcomponents To remove the display assembly subcomponents follow these steps 1 Shut...

Page 46: ...d you b Pry up to disengage the camera microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module d Remove the tape from the enclosure 3 Replacement cameras come with tape already installed 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...bottom of the enclosure c Lift the hinges up and move aside enough to be able to rotate the panel up and over 3 d Rotate the display panel onto the keyboard 4 to gain access to the display cable connection on the back of the panel e On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel and then disconnect the cable 1 Component replace...

Page 48: ...ve the display panel from the computer 2 Reverse this procedure to reassemble and install the display assembly components 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...ose gold 926301 001 Before removing the rubber feet follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unpl...

Page 50: ...Reverse this procedure to install the rubber feet 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...01 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC ad...

Page 52: ...3 Remove the 9 Phillips PM2 5 11 0 screws 2 that secure the bottom cover to the computer 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...the front of the computer and work around to the back to separate the bottom cover from computer 1 and then remove the bottom cover 2 Reverse this procedure to install the bottom cover Component replacement procedures 45 ...

Page 54: ...nsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical dri...

Page 55: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 47 ...

Page 56: ... first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The ...

Page 57: ...lugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 To remove the optical drive connector board 1 Disconnect the cable from the optical drive connector board 1 2 Remove the Phillips PM2 0 2 ...

Page 58: ...hut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom c...

Page 59: ... PM3 0 3 0 screws 1 that secure the bracket to the hard drive 5 Remove the hard drive bracket from the hard drive 2 6 To remove the hard drive connector board disconnect the cable from the board 1 7 Remove the two Phillips PM2 0 3 0 screws 2 that secure the hard drive board to the computer Component replacement procedures 51 ...

Page 60: ...8 Remove the hard drive board from the computer 3 Reverse this procedure to reassemble and install the hard drive 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...ll external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 To remove the solid state drive adapter...

Page 62: ...racket out of the computer 5 Reverse this procedure to reassemble and install the solid state drive adapter bracket and connector board 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 Remove the solid state drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the drive to the system board 2 Remove the driv...

Page 64: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from the socket 1 and th...

Page 65: ...he AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from its routing path along the bottom of the computer 2 and then lift up and remove the speakers from t...

Page 66: ... the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 7 Remove the speakers see Speakers on page 57 To remove the USB board 1 Disconnect the USB board cable from the USB board 1 2 Remove the Phillips...

Page 67: ...g the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter f...

Page 68: ...4 Remove the fan from the computer 4 Reverse this procedure to install the fan 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...onsumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down th...

Page 70: ...paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 4 UMA graphics 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ... UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 5 UMA graphics fanless Component replacement procedures 63 ...

Page 72: ...ss Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 To remove the TouchPad button board 1 Disconnect the system board cable 1 and the TouchPad cable from the TouchPad button board 2 2 Remove the ...

Page 74: ...hics memory AMD A12 9720P processor 924717 xx1 AMD A10 9620P processor 924718 xx1 AMD A9 9420P processor 924719 xx1 AMD A6 9220P processor 924720 xx1 AMD E2 9000e processor 924721 xx1 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 D...

Page 75: ...nnector cable 2 Display cable 3 Power button board cable 4 Speaker cable 5 TouchPad cable 6 Hard drive connector cable 7 USB board cable 8 Keyboard cable 9 Optical drive board cable 2 Remove the six Phillips PM2 0 3 0 screws 1 that secure the system board to the computer Component replacement procedures 67 ...

Page 76: ...ide of the board upward 2 and then lift the system board out of the computer 3 Reverse this procedure to install the system board 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...irst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 7 Remove the fan see Fan on page 59 To remove the display assembly 1 Disconnect the display panel cable from the system board 1 2 ...

Page 78: ...de of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure NOTE When removing the bezel from the bottom of the display 3 be careful not to peel the Mylar from the bottom of the display panel 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...he following image 2 To remove the camera microphone module a Position the display assembly with the top edge toward you b Pry up to disengage the camera microphone module from the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module Component replacement procedures 71 ...

Page 80: ... 0 3 0 screws 1 that secure the display panel to the top of the enclosure b Remove the two Phillips PM2 0 3 0 screws 2 that secure the display panel to the bottom of the enclosure c Lift the hinges up and move aside enough to be able to rotate the panel up and over 3 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...hown in the following image e On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel and then disconnect the cable 1 f Remove the display panel from the computer 2 NOTE The display will not be connected to the computer as shown in the following image 4 To remove the display hinges Component replacement procedures 73 ...

Page 82: ...e while threading the cable through the hinge cover 2 c Slide the right hinge cover toward the right to remove 3 d Remove the two broadhead Phillips PM2 5 2 5 screws 1 and the broadhead PM2 5 3 0 screw 2 that secure each hinge to the bottom of the display enclosure 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...e Remove the display hinges 3 Component replacement procedures 75 ...

Page 84: ... side of the display enclosure 1 and then remove the antennas and cables 2 When installing the antennas use the following image to determine correct installation locations at the top of the display enclosure 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...To remove the display camera cable remove the cable from the clips built into the side of the display enclosure 1 and then remove the cable from the display enclosure 2 Component replacement procedures 77 ...

Page 86: ...ting path 3 Antenna cable routing path 8 If replacing the display enclosure be sure that the subcomponents including the camera microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 7 Remove the display see Display assembly on page 69 To remove the power connector cable 1 Disconnect the power connector cable from the system board 1 2 Remove ...

Page 88: ...rom the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 33 if installed 6 Remove the bottom cover see Bottom cover on page 43 7 Remove the display see Display assembly on page 69 To remove the power button board 1 Disconnect the cable from the power button board 1 2 Remove the Phillips P...

Page 89: ...4929 001 Optical drive connector board cable 924926 001 Power button board cable 924933 001 Use the following image to determine properly cable location and routing 1 TouchPad cable 2 Hard drive cable 3 USB board cable 4 Optical drive connector board cable 5 Power button board cable Component replacement procedures 81 ...

Page 90: ...ne blue amethyst purple pale mint sparkling black NOTE Available only for the following countries and regions the United States 001 India 002 English French Canada DB1 925011 xxx Models without a backlight for use in the United States in the following color rose gold 925564 001 Models with a backlight for use in the United States in the following color rose gold 925565 001 For use in country or re...

Page 91: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 92: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 93: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 85 For information on the recovery options that are available using the recovery media see Using Windows tools on page 86 Use...

Page 94: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Page 95: ...o remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 90 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 96: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots o...

Page 97: ...ard base before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the table...

Page 98: ...overy partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 85 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Reco...

Page 99: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 91 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Page 100: ...ides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS For more information about using the 3 in 1 USB key for BIOS crisis recovery go to http www hp com go techcenter pcdiags Additional information is included in the web based training offered by HP ...

Page 101: ...33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces ...

Page 102: ...ive diagonal size 39 6 cm 15 6 in Resolution 1366x768 HD 1920x1080 FHD Surface treatment BrightView Anti glare Brightness 200 nits touch 220 nits non touch Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3 2 mm 94 Chapter 10 Specifications ...

Page 103: ...rity ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 3 ms Average read write 12 ms 12 ms 13 ms Maximum 22 ms 22 ms 24 ms Logical blocks 3 907 029 168 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capaci...

Page 104: ... MB s Up to 59K IOPs Up to 515 MB s Up to 88K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 250 069 680 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB ...

Page 105: ...iameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 1...

Page 106: ...98 Chapter 10 Specifications ...

Page 107: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 108: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 109: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 110: ...102 Chapter 11 Power cord set requirements ...

Page 111: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 103 ...

Page 112: ...104 Chapter 12 Recycling ...

Page 113: ...de 7 computer major components illustrated 17 computer specifications 93 connector power 8 connectors service considerations 27 D display assembly illustrated 18 removing 69 display assembly subcomponents illustrated 21 removing 69 display bezel illustrated 21 removing 37 70 display cable illustrated 22 removing 73 display enclosure illustrated 22 removing 78 display panel illustrated 22 product d...

Page 114: ...mass storage devices illustrated 23 precautions 28 memory card reader identifying 7 memory card identifying 7 memory module illustrated 18 product description 2 removing 48 microphone 3 minimized image recovery 88 minimized image creating 87 model name 1 mute light identifying 11 N network jack identifying 8 O operating system 5 optical drive illustrated 19 23 precautions 28 product description 3 ...

Page 115: ...r 7 security cable 7 solid state drive illustrated 23 removal 55 spare part number 18 24 55 solid state drive board illustrated 19 53 solid state drive bracket illustrated 19 53 speakers illustrated 19 removing 57 speakers identifying 15 specifications computer 93 display 94 DVD RW SuperMulti DL Drive 97 hard drive 95 M 2 solid state drive 96 optical drive 97 supported discs recovery 86 system boa...

Page 116: ...108 Index ...

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