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A

Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the
recommended solutions.

Table A-1

  Solving Common Problems

Problem

Possible Cause

Solution

No available USB connector
on the system board.

All USB ports on the computer
are used or none are
available.

Purchase and install a USB expansion card with an
internal USB 3.0 or USB 2.0 port(s) that is appropriate for
your system.

Media card will not work in a
digital camera after formatting
it in Microsoft Windows XP.

By default, Windows XP will
format any media card with a
capacity greater than 32MB
with the FAT32 format. Most
digital cameras use the FAT
(FAT16 & FAT12) format and
can not operate with a FAT32
formatted card.

Either format the media card in the digital camera or
select FAT file system to format the media card in a
computer with Windows XP.

A write-protected or locked
error occurs when attempting
to write to the media card.

Media card is locked. Locking
the media card is a safety
feature that prevents writing to
and deleting from an SD/
Memory Stick/PRO card.

If using an SD card, make sure that the lock tab located
on the right of the SD card is not in the locked position. If
using a Memory Stick/PRO card, make sure that the lock
tab located on the bottom of the Memory Stick/PRO card
is not in the locked position.

Cannot write to the media
card.

The media card is a read-only
memory (ROM) card.

Check the manufacturer’s documentation included with
your card to see if it writable.

Unable to access data on the
media card after inserting it
into a slot.

The media card is not inserted
properly, is inserted in the
wrong slot, or is not supported.

Ensure that the card is inserted properly with the gold
contact on the correct side. The green LED will light if
inserted properly.

Do not know how to remove a
media card correctly.

The computer’s software is
used to safely eject the card.

Open “My Computer,” right-click on the corresponding
drive icon, and select “Eject.” Then pull the card out of
the slot. Note: Never remove the card when the green
LED is flashing.

After installing the media card
reader and booting to
Windows, the reader and the
inserted cards are not
recognized by the computer.

The operating system needs
time to recognize the device if
the reader was just installed
into the computer and you are
turning the PC on for the first
time.

Wait a few seconds so that the operating system can
recognize the reader and the available ports, and then
recognize whatever media is inserted in the reader.

After inserting a media card in
the reader, the computer
attempts to boot from the
media card.

The inserted media card has
boot capability.

If you do not want to boot from the media card, remove it
during boot or do not select the option to boot from the
inserted media card during the boot process.

After installing the media card
reader, the front USB ports on
the computer do not work.

The USB cable for the front
USB ports was disconnected
so that the system board
connector could be used for
the reader.

Reconnect the cable for the front USB ports. Connect the
media reader to an available USB connector on the
system board.

8

Appendix A   Troubleshooting

Summary of Contents for 14-in-1 Media Card Reader

Page 1: ...HP 14 in 1 Media Card Reader User Guide ...

Page 2: ...ation in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for Hewlett Packard products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an ...

Page 3: ...ff in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Guide ...

Page 5: ... Media Card Reader 3 Accessing the Internal Components of the Computer 3 Connecting the Media Card Reader USB 3 0 Only 5 Connecting the Media Card Reader USB 2 0 Only 6 Reassembling the Computer 6 3 Identifying Media Slots 7 Front Panel Components 7 Compatible Media Cards 7 Appendix A Troubleshooting 8 Solving Common Problems 8 Using the Worldwide Web 9 Preparing to Call Technical Support 9 v ...

Page 6: ...vi ...

Page 7: ...mory cards and the computer Fits conveniently in the 8 9 cm 3 5 inch or 13 3 cm 5 25 inch drive bay with included 13 3 cm 5 25 inch accessory kit HP 14 in 1 USB Media Card Reader Kit Contents The HP 14 in 1 Media Card Reader with USB kit includes 8 9 cm 3 5 inch media card reader with integrated USB 3 0 cable USB 3 0 to USB 2 0 cable adapter to allow use of the media card reader on computers with ...

Page 8: ...reader into a 13 3 cm 5 25 inch drive bay you must first install the 13 3 cm 5 25 inch accessory kit to the reader 1 Remove the four screws two on each side from the media card reader Figure 1 1 Removing screws from Media Card Reader 2 Assemble the rails and bezel and attach to the media card reader with the four screws removed in step 1 Figure 1 2 Attaching Rails and Bezel 2 Chapter 1 Product Fea...

Page 9: ...tem board You must disconnect the power cord from the power source before opening the computer to prevent system board damage WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord on the computer from the wall outlet and allow the internal system components to cool before touching To prepare the computer for installation of the...

Page 10: ...ter documentation for installing additional drives in the drive bays 5 Install the media card reader according to the instructions from your computer model s documentation on installing a drive into a 8 9 cm 3 5 inch or 13 3 cm 5 25 inch drive bay Figure 2 2 Installing in a 8 9 cm 3 5 inch Drive Bay Figure 2 3 Installing in a 13 3 cm 5 25 inch Drive Bay 6 Be sure to use the proper guide screws if ...

Page 11: ... board Figure 2 4 Connecting to the USB 3 0 System Board CAUTION Some system boards do not have an available USB connector If you unplug the USB cable that is connected to the system board to free up a connector for the HP Media Card Reader the front USB ports on the computer will not function Connecting the Media Card Reader USB 3 0 Only 5 ...

Page 12: ... unplug the USB cable that is connected to the system board to free up a connector for the HP Media Card Reader the front USB ports on the computer will not function Figure 2 5 Installing the USB 2 0 3 0 Adapter Reassembling the Computer After installing the HP Media Card Reader 1 Replace the front bezel 2 Replace the computer cover or access panel 3 Plug in and power on the computer The HP Media ...

Page 13: ...er Activity Light 3 MS PRO MS PRO Duo Memory Stick MS Menory Stick Select Memory Stick PRO MS PRO Memory Stick MagicGate Memory Stick Duo MS Duo Memory Stick PRO Duo MS PRO Duo Memory Stick MagicGate Duo Memory Stick PRO HG Duo 4 Compact Flash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive Compatible Media Cards To find information on compatible media cards for this product go t...

Page 14: ...rd to see if it writable Unable to access data on the media card after inserting it into a slot The media card is not inserted properly is inserted in the wrong slot or is not supported Ensure that the card is inserted properly with the gold contact on the correct side The green LED will light if inserted properly Do not know how to remove a media card correctly The computer s software is used to ...

Page 15: ...sing the troubleshooting tips in this section you can contact Technical Support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Have the following information available when you log in Serial number of the computer in which the accessory is installed Purchase date on invoice Condition under which the problem occurre...

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