HP 1115 Service Manual Download Page 19

Page: 19 / 100

Service Manual

Product Information

1-13

Table 1-8. Accessories

Accessory

Description

Pavilion

Compaq

Evo and

Presario

Memory

F4694-60901

128MB DDR266B

•

F4695-60901

256MB DDR266B

•

F4696-60901

512MB DDR266B

•

Hard Drives

0950-4193

HDD-20 GB 9.5mm, Hitachi ATA100

•

0950-4318

HDD-20 GB 9.5mm, IBM ATA100 FDB

•

0950-4287

HDD-20 GB 9.5mm, TOSH ATA100 FDB

•

0950-4168

HDD-30 GB 9.5mm, Hitachi ATA100

•

0950-4162

HDD-30 GB 9.5mm, IBM (diablo) ATA100

•

0950-4319

HDD-30 GB 9.5mm, IBM ATA100 FDB (Cascade)

•

0950-4360

HDD-30 GB 9.5mm, TITAN Toshiba ATA100 (TITAN)

•

0950-4176

HDD-30 GB 9.5mm, Toshiba ATA100

•

0950-4320

HDD-40 GB 9.5mm, IBM ATA100 FDB

•

0950-4288

HDD-40 GB 9.5mm, Toshiba ATA100

•

Power Options

F4600-60901

AC-Adapter-Ultraslim Delta 75W s/PFC

•

F4809-60901

Battery, LiIon 4.4AHr 8 Cell Li-Ion

•

8120-6312

Cord, Pwr, Austr #ABG (2w)

•

8120-6314

Cord, Pwr, Europe #ABB (2w)

•

8120-6316

Cord, Pwr, Japan #ABJ (2w)

•

8120-8699

Cord, Pwr, UK (EPSR) For Hong Kong (2w)

•

8120-6313

Cord, Pwr, US #ABA (2w)

•

PC Cards

F4640-60978

Card, mini-PCI-802.11B France

•

F4640-60977

Card, mini-PCI-802.11B worldwide

•

Docking

F4808-60901

Port Replicator Assy

•

F4808-60902

Simple Port Replicator hp/compaq

•

Summary of Contents for 1115

Page 1: ...HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual ...

Page 2: ...on in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warra...

Page 3: ...ervice Providers Only 2 17 Removing the Top Case Authorized Service Providers Only 2 20 Removing the Floppy Drive Authorized Service Providers Only 2 22 Removing the Infrared I R PCA Authorized Service Providers Only 2 25 Removing the Heatsink with Fan Authorized Service Providers Only 2 27 Removing the CPU Module Authorized Service Providers Only 2 29 Removing the Motherboard Authorized Service P...

Page 4: ...Tray 2 8 Figure 2 7 Removing the Keyboard Cover 2 11 Figure 2 8 Removing the Speaker Assembly 2 12 Figure 2 9 Removing the Keyboard 2 14 Figure 2 10 Removing the Switchboard PCA 2 15 Figure 2 11 Removing the CD DVD Drive 2 16 Figure 2 12 Removing the Display Assembly 2 18 Figure 2 13 Removing the Top Case 2 21 Figure 2 14 Removing the Floppy Drive 2 23 Figure 2 15 Removing the I R PCA 2 26 Figure ...

Page 5: ...1 Table 2 2 Required Equipment 2 2 Table 2 3 Recommended Screw Torque Values 2 2 Table 2 4 Replacing Small Parts User Replaceable 2 9 Table 2 5 Removing Components 2 39 Table 3 1 ASP Support Options 3 1 Table 3 2 Scope of Diagnostic Tools 3 5 Table 3 3 Troubleshooting Suggestions 3 6 Table 3 4 POST Terminal Error Beep Codes 3 19 Table 3 5 POST Messages 3 22 Table 3 6 Sycard PCCtest Commands 3 24 T...

Page 6: ...ucts Source Address or Number Comments HP Notebook Web Site http www hp com notebooks http www europe hp com notebo ok European mirror HP Business Support Web site www hp com go bizsupport HP Partnership Web site http partner americas hp com Restricted to authorized resellers only HP Asia Pacific Channel Support Centre for DPSP Partners http www hp com au Restricted to DPSP Partners only HP MCD We...

Page 7: ...n 1 8 GHz 15 0 in XGA 30 GB combination diskette 256 MB uma LAN modem Li ion F5869 H ABU Celeron 1 8 GHz 15 0 in XGA 30 GB combination diskette 256 MB uma LAN modem Li ion F5870 H ABF Pentium 4 M 1 7 GHz 15 0 in XGA 30 GB combination diskette 256 MB 32 uma LAN modem Li ion F5870 H ABU Pentium 4 M 1 7 GHz 15 0 in XGA 30 GB combination diskette 256 MB 32 uma LAN modem Li ion F5871 H ABA Celeron 1 6 ...

Page 8: ... F5880 H ABD Celeron 1 8 GHz 14 1 in XGA 30 GB combination diskette 256 MB uma LAN modem Li ion Table 1 2 Product Comparisons HP Pavilion ze4100 Compaq Evo Notebook N1010v and Presario 1100 Processor Pentium 4 M 1 7 1 8 and 2 0 GHz Celeron 1 6 1 7 and 1 8 GHz Celeron 1 6 and 1 8 GHz Memory Up to 1 GB 1024 MB SDRAM using 512 MB modules At least 128 MB SDRAM preinstalled Up to 512 MB SDRAM using 256...

Page 9: ...2 One touch buttons 3 Keyboard status lights 4 Power button Turns the notebook on and off 5 Touch pad scroll pad click buttons plus on off button 6 Main status lights left to right power mode hard disk activity battery 7 Microphone option not available 8 Infrared port 9 Wireless on off button and indicator light 10 Battery 11 CD ROM DVD or other drive 12 PS 2 keyboard or PS 2 mouse port supports Y...

Page 10: ... parallel device 18 Serial port COM1 Use this port for a serial mouse modem printer or other serial device 19 External monitor port 20 Kensington lock slot security connector 21 Modem port 22 PCMCIA card and CardBus slot and button 23 IEEE 1394 port 24 Audio jacks left to right external microphone audio out headphones 25 Volume controls 26 Audio mute button and audio mute light 27 Floppy drive on ...

Page 11: ...ice Manual Product Information 1 5 Figure 1 3 Bottom View 28 Hard disk drive 29 Battery latch 30 SDRAM door 31 Reset button 32 Port replicator connect 33 Mini PCI door no user parts inside on certain models ...

Page 12: ...n RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button or click Start Turn Off Computer Stand By Windows XP or click Start Shut Down Standby Windows 2000 or allow timeout Hibernation mode Saves maximum power Saves current session to disk then shuts down Restores network connections Power mode status light is off Press Fn F12 or click Start Shut Do...

Page 13: ...s Green The AC adapter is connected and the battery is fully charged Amber The AC adapter is connected and the battery is charging Blinking The AC adapter is connected and the battery is missing or has a fault Off The AC adapter is not connected The keyboard status lights located above the keyboard indicate the states of the keyboard locks Table 1 5 Keyboard Status Lights Meaning Caps Lock Caps Lo...

Page 14: ...Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Fn F12 Enters Hibernation mode Fn NumLock Toggles Scroll Loc...

Page 15: ...ws 2000 press CTRL ALT DEL click Shut Down and press the power button to restart Press and hold the power button for about four seconds until the display shuts down and then press the power button again to restart Use a ball point pen or a straightened paper clip to press the reset button on the bottom of the notebook Figure 1 4 Resetting the Notebook Note To boot from a CD insert a bootable CD su...

Page 16: ...rix TFT LCD display Hardware 3D acceleration hardware DVD acceleration External monitors up to 1600 1200 resolution 16M colors and at least 85 Hz refresh rate only 60 Hz at 1400 1050 Refresh rate and clarity may vary depending on monitor resolution and color depth ATI Mobility Radeon graphics accelerator with 16 or 32 MB DDR graphics memory 4x AGP graphics capability Dual display capability depend...

Page 17: ...11b WECA Wi Fi compliant direct sequence spread spectrum Operating frequency 2 5 GHz ISM band exact frequencies and channels depend on country Raw data rate 1 2 5 5 or 11 Mbps Transmitter output 15 dBm typical approx 30 mW 16 dBm max approx 40 mW Receiver sensitivity 84 dBm typical Range up to 100 m 300 ft or more depending on environment and conditions On off button and indicator Mini PCI interfa...

Page 18: ...in core logic IEEE 1394 TI TSB43AB22 LAN National NS83815 802 11b wireless LAN Ambit with Intersil Prism 2 5 chipset or CPU Intel Mobile Celeron processor Core logic VIA Twister T VT8231 chipset Display controller S3 Savage Pro integrated in core logic Audio Modem controller Conexant Smart AMC CX20468 21 CardBus controller O2Micro 6912 Keyboard embedded controller National PC87570 Super I O integr...

Page 19: ...M ATA100 FDB Cascade 0950 4360 HDD 30 GB 9 5mm TITAN Toshiba ATA100 TITAN 0950 4176 HDD 30 GB 9 5mm Toshiba ATA100 0950 4320 HDD 40 GB 9 5mm IBM ATA100 FDB 0950 4288 HDD 40 GB 9 5mm Toshiba ATA100 Power Options F4600 60901 AC Adapter Ultraslim Delta 75W s PFC F4809 60901 Battery LiIon 4 4AHr 8 Cell Li Ion 8120 6312 Cord Pwr Austr ABG 2w 8120 6314 Cord Pwr Europe ABB 2w 8120 6316 Cord Pwr Japan ABJ...

Page 20: ...le in virtually all system functions The CPU module and most other subsystems connect to the motherboard The following figure shows the connections among the notebook s replaceable electronic modules Table 1 9 on page 1 15 lists the roles that these modules play in the notebook s functional subsystems Figure 1 5 Replaceable Module Diagram ...

Page 21: ...witch one touch buttons Key switches PS 2 Touchpad Motherboard Top case Keyboard circuitry keyboard controller keyboard BIOS Touch pad sensor click buttons controller PS 2 output Audio Motherboard Speaker assembly Audio controller audio decoder speaker amplifier microphone external audio jacks headphone amplifier audio off switch Speakers Status Motherboard Switchboard PCA Top case LED circuitry k...

Page 22: ...ubber page 2 9 Heatsink with fan page 2 27 Keyboard page 2 13 Module SDRAM page 2 5 Module CPU page 2 29 PCA antennas page 2 17 PCA I R page 2 25 PCA motherboard page 2 31 PCA switchboard page 2 13 Rubber screw plugs display page 2 9 Caution Always provide proper grounding when performing repairs Without proper grounding an electrostatic discharge can damage the notebook and its components Notes R...

Page 23: ... screwdrivers preferably magnetized Small flat blade screwdriver 5 mm nut driver Table 2 3 Recommended Screw Torque Values Screw Thread Size Torque cm kgf Torque in lbf M2 2 0 2 5 1 7 2 2 M2 5 hinges 3 5 4 0 3 0 3 4 M2 5 other 2 5 3 0 2 2 2 6 M3 2 5 3 0 2 2 2 6 Standoff hex 2 5 3 0 2 2 2 6 ...

Page 24: ...Manual Removal and Replacement 2 3 Disassembly Flowchart The following diagram shows the general path you will use when disassembling the notebook to access any particular component Figure 2 1 Disassembly Flow ...

Page 25: ...Replacement Service Manual Removing the Battery User Replaceable Required Equipment None Removal Procedure Slide the battery s release latch then pull the battery out of its compartment Figure 2 2 Removing the Battery ...

Page 26: ...nding or you might damage the module through electrostatic discharge Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook loosen the captive screws holding the SDRAM door and then remove the door 3 Press outward on the latches at the sides of the SDRAM module to release it the SDRAM module pops up...

Page 27: ...tebook loosen the captive screws holding the Mini PCI door and then remove the door Caution Be careful when connecting and disconnecting the antenna cables from the mini PCI card Damaged cables or connectors can degrade notebook performance 3 Disconnect the two antenna cables from the mini PCI card 4 Press outward on the latches at the sides of the mini PCI card to release it the mini PCI card pop...

Page 28: ...ve load the factory software and operating system on the drive as described in Recovering the Factory Software as shown on the next page 1 Unplug the AC adapter if present and then remove the battery 2 On the bottom of the notebook remove the hard drive rubber screw plugs and retaining screws 3 Carefully pull the hard drive out of the notebook Figure 2 5 Removing the Hard Disk Drive Screw M2 5 6mm...

Page 29: ...1 into the notebook s CD DVD drive If the notebook is turned off use a pin or straightened paper clip to press the release switch on the drive door to open it 3 Turn on or restart the notebook 4 When the HP logo appears press Esc to display the Boot menu 5 Use the arrow keys to select the CD DVD drive as the first boot device then press Enter 6 When the Recovery CD dialog box appears follow the di...

Page 30: ...he bottom case and then remove the door Door memory On the bottom of the notebook loosen the screws that secure the SDRAM module door to the bottom case and then remove the door Feet rubber on bottom of notebook Insert a small flat blade screwdriver under the foot and pry it loose To replace firmly press the adhesive side of the foot into the recess Rubber cover docking port XE4500 only Grasp the ...

Page 31: ...over to the rear of the notebook 3 Carefully insert a flat blade screwdriver blade under the keyboard cover near the right end then near the center then near the left end and then gently lift up the center of the cover Gently pry up the hinge covers if needed being careful not to damage the plastics or wireless antenna underneath Caution Be careful not to damage the antenna PCA that is connected t...

Page 32: ...assembly hinge gently pry up and then lift the cover out This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover Figure 2 7 Removing the Keyboard Cover Reassembly Note Insert the tabs on the left and right center of the panel into the mating slots under the keyboard and then press the panel into place Screw M2 5 4mm 2 ...

Page 33: ... case Refer to the Removing the Top Case section later in this chapter for procedures on removing the top case and speakers on the Pavilion ze4100 Series notebook Required Equipment 1 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and then remove the battery 2 Remove the keyboard cover page 2 10 3 Remove the screw that secures the speaker assembly to the top case 4 Disco...

Page 34: ...oard PCA end and then pull it toward the display assembly to release the tabs from the top case 5 Turn the keyboard over and disconnect the motherboard cable 6 Remove the keyboard Reassembly Notes Caution Do not excessively bend or fold the keyboard cable Excessive flexing can damage the keyboard cable connectors Lay the keyboard face down on the top case forward of its normal position then reconn...

Page 35: ...2 14 Removal and Replacement Service Manual Figure 2 9 Removing the Keyboard Screw M2 5 4mm 4 ...

Page 36: ...and 4 wire cables that connect the switchboard PCA to the top case and speaker assembly respectively 4 Remove the screws that secure the keyboard and switchboard PCA to the top case page 2 13 5 Gently lift up on the keyboard carefully remove the switchboard PCA from the top case and then disconnect the underside motherboard cable Figure 2 10 Removing the Switchboard PCA Reassembly Note Connect the...

Page 37: ...move the battery 2 Remove these additional assemblies Keyboard cover page 2 10 Keyboard page 2 13 3 Remove the screws that secure the CD DVD drive to the top case and motherboard 4 Place your index finger in the top case opening and push out on the CD DVD drive to release it from the motherboard 5 Remove the CD DVD drive Figure 2 11 Removing the CD DVD Drive Screw M2 5 4mm Screw M2 5 6mm ...

Page 38: ... cover page 2 10 3 Remove the two retaining screws from the rear of the notebook 4 Remove the screws from the left and right antenna PCAs Relocate the antenna PCAs away from the display assembly hinges 5 Disconnect the display assembly cable from the motherboard 6 Remove the six retaining screws that secure the display assembly to the top case Note that there is a grounding strap at the left hinge...

Page 39: ...2 18 Removal and Replacement Service Manual Figure 2 12 Removing the Display Assembly Screws silver M2x4mm 2 Screws M2 5 6mm 8 ...

Page 40: ...ed in the package s Readme file 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive If the unit has no internal floppy drive connect a USB floppy drive 4 Turn on the notebook 5 When you see the HP logo press ESC to display the boot menu then boot from the floppy drive 6 Select the option to update the display LCD identification stored on the motherboard Make sure...

Page 41: ...d disk drive page 2 6 Keyboard cover page 2 10 Speaker assembly page 2 12 Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD drive page 2 16 Display assembly page 2 17 3 Remove the two screws from the rear of the bottom case 4 Remove the screws from the middle and near the back of the top case 5 Remove the rubber screw plugs and screws from the bottom case 6 Lift the top case off of the notebook ...

Page 42: ...Service Manual Removal and Replacement 2 21 Figure 2 13 Removing the Top Case Screw M2 5 4mm Screw M2 5 6mm 15 Screw M2 5 7mm 2 Screw M2 5 4mm ...

Page 43: ...rd disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Remove the screws right side that secure the hard disk drive guide to the motherboard Note that the screws left side are missing These screws were removed during the top case removal procedure 4 Disconnect the motherboard cable 5 Remove the screws that secure...

Page 44: ...Service Manual Removal and Replacement 2 23 Figure 2 14 Removing the Floppy Drive Screw M2 5 4mm 2 Screw M2 5 4mm 2 ...

Page 45: ...flexing can damage the floppy drive cable connections Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide When replacing the hard disk drive guide do not secure the left side to the motherboard The left side of the guide gets secured during the top case replacement procedure ...

Page 46: ...re 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Disconnect the cable from the motherboard 4 Remove the screws that secure the I R PCA to the bottom case 5 Remove the I R PCA ...

Page 47: ...ssembly Note Caution Use care when handling the I R PCA cable Damaging the cable can degrade notebook performance Make sure you route the I R PCA cable between the left screw hole and the bottom case Figure 2 15 Removing the I R PCA Screw M2 5 4mm 2 ...

Page 48: ...f present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 3 Remove all three retaining screws 4 Lift up on the heatsink with fan and then disconnect the fan cable from the motherboard Figure 2 16 Removing the Heatsink with Fan Screw M2 5 4mm 3 ...

Page 49: ...amage the fan s bearings Reassembly Notes If the thermal pad is damaged use a sharp knife or scraper to carefully remove it from the heat sink then attach a new thermal pad Install the heatsink screws in this order 1 Install all three screws lightly 2 Fully tighten the screws in the order marked on the heatsink ...

Page 50: ... Equipment Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Hard disk drive page 2 6 Keyboard cover page 2 10 Switchboard PCA page 2 13 Keyboard page 2 13 Display assembly page 2 17 Top case page 2 20 Heatsink page 2 16 ...

Page 51: ...sink s thermal pad to maintain optimum heat transfer Use a sharp knife or scraper to carefully remove the old thermal pad from the heat sink then attach the new thermal pad The CPU module is keyed for installation and can be inserted only one way Carefully insert the CPU module into the motherboard and turn the lock screw one half turn clockwise to secure the CPU module Be sure to replace the ther...

Page 52: ...ackage s Readme file 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive 4 Turn on the notebook When the HP logo appears on either the built in display or the external monitor press Esc to display the boot menu then choose Removable Device and boot from the floppy disk 5 Select the Serial Number option from the boot menu 6 When prompted type A for the automatic u...

Page 53: ...rd Do not remove the mini PCI card at this time 4 Remove the four screws that attach the motherboard to the bottom case 5 From the back of the notebook remove the six standoffs two each from the external monitor port serial port and parallel port 6 Remove the antenna cable from the metal holder on the motherboard 7 Carefully lift the motherboard out of the bottom case 8 If present remove the modem...

Page 54: ...tion to update the display LCD identification stored on the motherboard If you are replacing the CPU module you must also replace the thermal pad on the heat sink see page 2 29 Wireless Models Only Before installing the motherboard make sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case Make sure there is sufficient length to the front antenna PCA...

Page 55: ...n the EEPROM on the new motherboard To do so 1 Plug in an AC adapter 2 Insert the Service Utilities floppy disk in the floppy drive 3 Turn on the notebook 4 If you hear 5 beeps press F1 to update the display data stored on the motherboard Let the notebook reboot and go to the next step 5 Select the Serial Number option from the boot menu 6 If you successfully stored system data on the floppy disk ...

Page 56: ...on includes fields for warranty period and manufacturing location Store the template with other Word templates on a PC connected to a laser printer 1 Open a new document based on the serial label template 2 Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes 3 Carefully cut out the new serial label just inside the border...

Page 57: ... antenna routing metal tabs in the bottom case carefully These tabs can be easily broken 1 Carefully remove both antennas from the old bottom case 2 Route both antenna cables through the new bottom case as shown below Make sure you leave enough room at the cable connector end to connect to the mini PCI card Figure 2 20 Replacing the Antennas Replacing a PCMCIA Door If you need to remove or replace...

Page 58: ...BIOS Setup utility except for BIOS passwords so record these before performing the update Update the notebook s BIOS as follows 1 In Windows exit any programs that are running 2 Undock the notebook if it is docked and remove any PCMCIA cards from it 3 Connect the AC adapter to the notebook 4 Connect any cables or equipment needed to connect to the Internet 5 Click Start Programs or All Programs He...

Page 59: ...k and allow it to boot from the BIOS floppy disk If the notebook does not turn on at all do the following to boot from the BIOS floppy disk a Unplug the AC adapter b Press and hold Fn B c Plug in the AC adapter d Release Fn B Note If the notebook will not boot from the BIOS floppy disk try plugging the boot block jumper into the notebook s parallel port See the wiring diagram below 3 The display g...

Page 60: ...board PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 Reassembly Notes After replacing the CMOS battery set the correct time and date using the BIOS Setup utility or Date Time in the Control Panel Case bottom See page 2 35 Case top See page 2 20 CD DVD drive See page 2 16 CPU module See page 2 29 Displ...

Page 61: ... I R See page 2 25 PCA left and right antennas wireless models only Keyboard cover page 2 10 Speaker page 2 12 Switchboard PCA page 2 13 Keyboard page 2 13 CD DVD page 2 16 Display page 2 17 Top case page 2 20 Heatsink page 2 27 Floppy page 2 22 Motherboard page 2 31 Bottom case page 2 35 Disconnect the front antenna PCA cables from the mini PCI card page 2 6 Be careful not to bend the metal tabs ...

Page 62: ...roviders In the U S support of notebook computers by Authorized Service Providers ASPs is a purchasable option Standard predefined models and standard special models do not include ASP support The sales force has the option of creating models with ASP support using the specials process The serial number label on the bottom of the notebook indicates the ASP support status for that model See the fol...

Page 63: ...follow the basic troubleshooting steps shown below Check the customer s description of the problem and any supporting information Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Check for customer abuse Figure 3 1 Basic Troubleshooting Steps ...

Page 64: ...nd version Software version stored in hidden file c version inf BIOS version Accessories and peripherals used Analyze the problem Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also note the functions that do work properly Separate Problems If there are multiple symptoms separate them into distinct problems Cons...

Page 65: ... will normally be in a confused state and lock up when you apply power If this happens press the reset button this turns the notebook off so that you can restart it in a known state Verifying the Repair Before returning the repaired notebook to the customer verify the repair by running the following tests e Diagtools Basic Diagnostic Test Run the basic test of the e Diagtools diagnostic program pa...

Page 66: ...ests Describes Configures Hard disk Tests Tests Describes Configures Floppy drive Tests Tests Describes Configures Keyboard Tests Tests Describes Audio Tests Serial Tests Describes Configures Parallel Tests Describes Configures LAN Tests Describes Configures Modem Configures Wireless Configures Infrared Describes Configures PS 2 port Tests Configures USB Describes Configures Port replicator PCMCIA...

Page 67: ... does not turn on reprogram BIOS replace top case replace motherboard If power status light turns on but display remains off try external monitor If monitor shows successful boot replace display assembly If monitor shows activity but BIOS does not complete replace display assembly If monitor is blank replace switchboard PCA replace motherboard If power status light and display turn on BIOS complet...

Page 68: ...stricted to certain sites See page 5 1 Power No power Make sure charged battery is installed or AC adapter connected Try another battery or AC adapter if available AC adapter Battery Motherboard Notebook has short operating time when on battery Turn down display brightness Check timeout settings in Power in Control Panel Check power management settings in BIOS Setup Try default settings Battery ga...

Page 69: ...arby heat source Unplug AC adapter and allow battery to cool Check for blocked air vents Battery or contacts AC adapter Motherboard Heatsink Check battery and AC adapter Check heatsink AC adapter does not power notebook Try another AC adapter if available AC adapter Motherboard AC adapter cannot be repaired and must be replaced Battery indicator is inaccurate Time Remaining is an estimate based on...

Page 70: ...ed up Check power supply Make sure SDRAM modules are installed properly Adjust display brightness Press Fn F5 several times Try external monitor Display cable connection SDRAM modules CPU module Display assembly Motherboard Check cable connections Replace SDRAM modules Make sure CPU module is installed properly replace CPU module Check display cable connections replace display assembly If external...

Page 71: ...hining noise Back up disk immediately Check hard disk installation Check for alternate noise sources such as PCMCIA drive or fan Depends on noise source Files corrupted Run virus scan program Check hard disk using Tools tab in disk s Properties sheet Test hard disk drive with e Diagtools diagnostics Back up files if possible then use Recovery CDs to reformat hard disk and reinstall factory softwar...

Page 72: ... region code to be changed only a limited number of times usually no more than four When this limit is reached last change is hard coded on DVD drive and is permanent Refer to DVD player software help for details HP warranty does not cover expense of correcting this situation System Error Unable to read drive message Make sure disk is clean undamaged and inserted correctly Clean with soft cloth or...

Page 73: ...Top case Motherboard Special touch pad features not working In Mouse Properties select Synaptics PS 2 TouchPad driver Driver is installed from hp drivers touchpad Top case Motherboard Click button does not work Top case Motherboard Memory Out of memory error Make sure C drive has adequate free space Delete temporary and unneeded files Use memory troubleshooter in Windows Help Not all third party m...

Page 74: ...ngs in Control Panel Check port settings in Device Manager Test ports with e Diagtools diagnostics For USB contact device vendor and HP Notebook Web site see page vi for latest USB drivers For USB if the device is powered by the USB port try the other port Motherboard Modem General problems Check settings in Control Panel Open hardware Device Manager If modem is disabled try to enable If modem has...

Page 75: ...3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 meters 330 feet Test LAN with e Diagtools diagnostics Motherboard Infrared General problems Infrared is disabled and no drivers installed as shipped Drivers are included Make sure line between infrared ports is not blocked ports face each other squarely and are no more than 1 meter apart Sunlight hea...

Page 76: ...rivers from card manufacturer s Web site PCMCIA socket Motherboard Using a flashlight look for bent pins inside the PCMCIA socket For model XE4500 if only one slot is affected replace PCMCIA socket If both slots are affected replace motherboard AC adapter Does not power notebook Make sure AC adapter has correct power rating Try another AC adapter if available AC adapter Motherboard AC adapter cann...

Page 77: ...isk power settings Check for overheating see previous symptom If notebook s hard drive frequently runs as indicated by hard drive light on front of notebook while notebook appears to be paused or running slowly consider installing additional SDRAM Make sure hard drive has adequate free space Delete temporary and unneeded files CPU module Motherboard If notebook slows after period of continuous act...

Page 78: ...download the latest version of e Diagtools using e Diagtools for Windows Running e Diagtools The following procedure describes how to run e Diagtools The individual steps might differ slightly for different versions of e Diagtools 1 Click Start Turn Off Computer or Shut Down Restart 2 When the HP logo appears press F10 to start the diagnostic test The first time you run the program you are prompte...

Page 79: ...ols diagnostic program returns test groups error codes and suggestions for repair and or follow up actions The basic hardware test shows a recommended replacement part To help interpret the results of the e Diagtools tests refer to the following e Diagtools Support Ticket on page 3 18 Replaceable Module Diagram on page 1 14 Functional Structure Description on page 1 15 This combined information sh...

Page 80: ...anagement 1 2 1 2 Load alternate registers with initial POST values 1 2 1 3 Restore CPU control word during warm boot 1 2 1 4 Initialize PCI Bus Mastering devices 1 2 2 1 Initialize keyboard controller 1 2 2 3 BIOS ROM checksum 1 2 2 4 Initialize cache before memory Auto size 1 2 3 1 8254 timer initialization 1 2 3 3 8237 DMA controller initialization 1 2 4 1 Reset Programmable Interrupt Controlle...

Page 81: ... external RS232 ports 3 1 1 4 Configure non MCD IDE controllers 3 1 2 1 Detect and install external parallel ports 3 1 2 2 Initialize PC compatible PnP ISA devices 3 1 2 3 Re initialize onboard I O ports 3 1 2 4 Configure Motherboard Configurable Devices optional 3 1 3 1 Initialize BIOS Data Area 3 1 3 2 Enable Non Maskable Interrupts NMIs 3 1 3 3 Initialize Extended BIOS Data Area 3 1 3 4 Test an...

Page 82: ...able remote serial video 4 1 4 2 Re map I O and memory for PCMCIA 4 1 4 3 Initialize digitizer and display message 4 2 1 3 Unknown interrupt 4 3 1 1 Initialize the chipset 4 3 1 2 Initialize the bridge 4 3 1 3 Initialize the CPU 4 3 1 4 Initialize system timer 4 3 2 1 Initialize system I O 4 3 2 2 Check force recovery boot 4 3 2 3 Checksum BIOS ROM 4 3 2 4 Go to BIOS 4 3 3 1 Set Huge Segment 4 3 3...

Page 83: ...e system 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly perhaps by an application that changes CMOS data In response the BIOS has installed the default Setup values Use BIOS Setup to modify these values if needed If the error persists check the system battery Connect the AC adapter for at least 24 hours replace the motherboard 0260 S...

Page 84: ...en PS 2 mouse installed nnnn kB Extended RAM Passed Where nnnn is the amount of RAM in kB successfully tested nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kB successfully tested nnnn kB Shadow RAM Passed Where nnnn is the amount of shadow RAM in kB successfully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kB successfully tested Operating system n...

Page 85: ...IA functions For details see the Sycard Technology Web site http www sycard com The PCCtest product contains these components PCCtest 450 or 460 revision 1 05 PC card PCCtest 450 460 software disk Software updates are available at the Sycard Technology Web site Configuration headers PC card 16 bit and CardBus 32 bit that attach to the card You will also need a CardBus extender card such as the Syc...

Page 86: ...nstall the WMI preloaded on the hard disk 1 Start Windows if it is not already running 2 Click Start Programs or All Programs Hewlett Packard HP Toptools Agent Setup Using WMI For a complete description of how to use WMI see the following documentation provided with the notebook A README TXT file click Start Programs Hewlett Packard HP Toptools Agent Read me A Windows online help file describing H...

Page 87: ...me using 24 hour format Values set take effect immediately System Date Sets the date using dd mm yy format except English which uses mm dd yy format Language Sets the language for BIOS Setup Detected automatically Internal Hard Disk Sets the hard disk drive type and various parameters Detected automatically Extended Memory Shows the extended memory size Detected automatically CPU Serial Number For...

Page 88: ... BIOS Setup settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Enter Password Required to Boot Sets whether a user password is required when the computer boots Requires the administrator password for changes Disabled Boot Menu Description Default Hard Disk Removable Device CD DVD Built in LAN Shows the order of boot devices Move the e...

Page 89: ...ble Parts 4 1 4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts Notebook replaceable parts page 4 3 Accessory replacement parts page 4 5 Part number reference page 4 5 ...

Page 90: ...4 2 Replaceable Parts Service Manual Figure 4 1 Exploded View ...

Page 91: ...N F4640 60915 No 5 Keybd ITALIAN F4640 60921 No 5 Keybd JAPANESE F4640 60922 No 5 Keybd SPANISH F4640 60926 No 5 Keybd UK F4640 60931 No 5 Keybd US ENGLISH F4640 60932 No 6 Case top 1F Pavilion F5761 60906 No 6 Case top 1F FF gray silver F4640 60942 No 7 FDD Assy w cable 1F F4640 60945 No Cover FDD 1F F5761 60901 No 8 Heatsink 1F w fan F4640 60947 No Thermal pad set F4640 60984 No 9 Kit door PCMCI...

Page 92: ... labels F4640 60901 Yes 17 Tray HDD 1F F4640 60903 Yes 18 HDD 40 GB 9 5mm IBM ATA100 FDB 0950 4320 F3428 69500 Yes 18 HDD 40 GB 9 5mm Toshiba ATA100 0950 4288 F3378 69102 Yes 18 HDD 30 GB 9 5mm Hitachi ATA100 0950 4168 F3257 69106 Yes 18 HDD 30 GB 9 5mm IBM diablo ATA100 0950 4162 F2072 69115 Yes 18 HDD 30 GB 9 5mm IBM ATA100 FDB Cascade 0950 4319 F3414 69500 Yes 18 HDD 30 GB 9 5mm TITAN Toshiba A...

Page 93: ...15 HDD 30 0GB 9 5mm IBM diablo ATA100 Yes 0950 4168 F3257 69106 HDD 30GB 9 5mm Hitachi ATA100 Yes 0950 4176 F3257 69103 HDD 30GB 9 5mm Toshiba ATA100 Yes 0950 4193 F3257 69105 HDD 20GB 9 5mm Hitachi ATA100 Yes 0950 4287 F3476 69002 HDD 20GB 9 5mm TOSH ATA100 FDB Yes 0950 4288 F3378 69102 HDD 40GB 9 5mm Toshiba ATA100 Yes 0950 4318 F3257 69501 HDD 20GB 9 5mm IBM ATA100 FDB Yes 0950 4319 F3414 69500...

Page 94: ... No F4640 60931 Keybd UK No F4640 60932 Keybd US ENGLISH No F4640 60933 PCA switchboard w cable 1F No F4640 60934 CD ROM Assy 24X No F4640 60936 DVD Assy 8x No F4640 60937 F4640 69037 CD RW DVD Combo ASSY No F4640 60942 Case top 1F gray silver No F4640 60944 Guide HDD 1F No F4640 60945 FDD Assy w cable 1F No F4640 60946 PCA IR 1F w IR No F4640 60947 Heatsink 1F w fan No F4640 60948 Panel IR 1F w o...

Page 95: ...60902 Simple Port Replicator hp compaq Yes F4809 60901 Battery LiIon 4 4AHr 8 Cell Li Ion Yes F5761 12001 CD Rec XP Home NA ENG No F5761 12003 CD Rec XP Home AUS EN No F5761 12006 CD Rec XP Home NA ENG No F5761 60901 Cover FDD 1F No F5761 60902 F5761 69002 PCA motherboard KE w IEEE 1394 No F5761 60903 F5761 69003 PCA motherboard KE w o IEEE 1394 No F5761 60904 Cover Keyboard 1F Pavilion No F5761 6...

Page 96: ... current owner This requires a sales receipt showing the notebook serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the passwo...

Page 97: ...ws or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that might call for a rep...

Page 98: ...ive dots within 15 mm Mechanical Imperfections Discoloration Polarizer bubbles dents b Any polarizer bubble discoloration or dent that is visible from at least 36 cm 14 in Definitions of imperfections a Bright or dark dot a subpixel red green or blue dot that is stuck on or off b Polarizer dent or bubble a light spot with a darker border that appears on a lighted display and does not change size I...

Page 99: ...tion Service Manual Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed These notes are available online at the Partnership Web site see page vi ...

Page 100: ...Part Number F5761 90006 Printed in U S A 10 02 ...

Search results

Summary of Contents for 1115

Reviews:

Related manuals for 1115

Brands by name

Popular brands

HP 1115, Service Manual

Search results

Summary of Contents for 1115

Reviews:

Related manuals for 1115

Brands by name

Popular brands