4 210 254 / 00
8
Customer service
You should read these instructions thoroughly before the system is commissioned!
Dear Customer,
With the Hoval UltraOil
®
you have acquired a product manufactured according to the
state-of-the-art and highest quality standards.
Please ensure that the delivery is consistent with your order and check it is complete.
Also check for possible damage in transit and inform the nearest Customer Service
centre if there is any. For insurance reasons it will not be possible to accept any
subsequent claims.
For the correct installation and operation of your Hoval UltraOil
®
, all applicable laws,
regulations and standards must be complied with; in particular the regulations of the
respective energy supply company. In case of queries, please contact your specialist
installer or the nearest Hoval Customer Service centre.
Assembly or installation of the heating boiler may only be carried out by trained
personnel of an approved installation company. Before starting the boiler for the first
time, an installation inspection and approval of the overall installation by the installer
are required.
To guarantee safe and trouble-free operation, operate your Hoval boiler only accord-
ing to these operating instructions.
The boiler may only be used for its intended purpose and fuels for which it is suitable
on the basis of its design and for which it has been approved by Hoval.
Do not carry out any changes to the system, otherwise all claims under the guarantee
will be invalidated. Conversion kits are to be installed and the installation approved
by authorised installers or by the Hoval Customer Service.
The reliable and safe functioning of a oil boiler, as well as the achievement of an
optimal effectiveness and clean combustion are only possible and guaranteed if the
system is maintained and cleaned at least once every year.
In the event of a fault or in case of damage, please contact the Hoval Customer
Service to inquire about the necessary repairs. In the meantime, shut down the unit
to avoid any damage.
With the acquisition of a Hoval unit you also obtain a comprehensive guarantee
protection, as indicated in the guarantee conditions of the guarantee pass for your
unit.
This guarantee is, however, dependent on the observance of the operating and
installation instructions and on compliance with the applicable legal regulations.
Non-compliance with the above will invalidate all liability and warranty claims against
Hoval.
Provided it is used correctly, your Hoval boiler will ensure you enjoy a well heated
home for many years.
The Hoval Customer Service
If you have any doubts in regard to the operation of your Hoval boiler, or minor faults
affect its correct functioning, please contact the nearest Hoval Customer Service
centre. A telephone call is often enough when it comes to solving small problems.
Our trained Customer Service staff will do everything in their hands to help you.
If a fault can not be solved in this way, a service technician will visit you in order to
solve the problem. We hope you understand that, except in urgent cases, this is not
always immediately possible.
Take advantage of the offer of the Hoval Customer Services for extending the service
life of your Hoval boiler, and ask for a service agreement. Your Customer Services
advisor will be pleased to give you information.
You will find the addresses on the last page.
3.
Customer service
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