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• If the pump is shutting down due to excessive heat, make sure the
equipment compartment has adequate ventilation. The air gap at the
bottom must not be blocked. Should your jet pump continue to shut off
after short periods of use, contact a qualified service technician.
ACTS INVALIDATING WARRANTY
The limited warranty is void if the
HOT SPRING
spa has been
improperly installed, subjected to alteration, misuse, or abuse, or if any
repairs on the spa are attempted by anyone other than an authorized
representative of
WATKINS WELLNESS
. Alteration shall include any
component or plumbing change, electrical conversion, or the addition
of any non-approved sanitation or water purification device, or heating
system which contributes to component or unit failure or unsafe
operating system. Misuse and abuse shall include any operation of
the spa other than in accordance with
WATKINS WELLNESS
printed
instructions, or use of the spa in an application for which it is not
designed; specifically: use of the spa in a non-residential application;
damage caused by operation* of the spa at water temperatures outside
the range of 35°F (1.7°C) and 120 °F (49°C); damage caused by a
dirty, clogged or calcified filter cartridge; damage to the spa surface
caused by the use of tri-chloro chlorine, BCDMH, chemical tablets in a
floater, acid, or any other spa chemicals or spa surface cleaners which
are not recommended by
WATKINS WELLNESS
; damage caused by
allowing undissolved spa sanitizing chemicals to lie on the spa surface
(no spa surface material can withstand this kind of abuse); damage
to components or spa surface caused by improper water chemistry
maintenance; and damage to the spa surface caused by leaving the spa
uncovered while empty of water and in direct exposure to sunlight (this
may cause solar heating distress in warm weather regions). These are
considered abuses and may invalidate this warranty.
Acts of nature, and damage caused by animals, rodents, and insects are
considered abuses and are not covered under this warranty.
Operation of the spa does not mean “use” of the spa!
WATKINS
WELLNESS
does not recommend using the spa if the water
temperature is above or below the spa’s control panel temperature
range.
DISCLAIMERS
WATKINS WELLNESS
shall not be liable for loss of use of the
HOT
SPRING
spa or other incidental, consequential, special, indirect, or
punitive costs, expenses or damages, which may include but are not
limited to the removal of a permanent deck or other custom fixture or the
necessity for crane removal. Any implied warranty shall have a duration
equal to the duration of the applicable limited warranty stated above.
Some states do not allow limitations on how long an implied warranty
lasts. Under no circumstances shall
WATKINS WELLNESS
or any of its
representatives be held liable for injury to any person or damage to any
property, however arising.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations may not apply to you.
WATKINS CUSTOMER SERVICE
If you have any questions about any aspect of your
HOT SPRING
spa
set-up, operation or maintenance that have not been answered by this
manual, consult your
HOT SPRING
dealer.
WATKINS WELLNESS
can be reached at: 800-999-4688 (Extension
8432), Monday through Friday, 8 am to 5-pm Pacific Standard Time
(PST), or e-mail [email protected].
TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to
contact your authorized
HOT SPRING
dealer. Located on the next page
are some tips to help you to diagnose and rectify some more common
sources of trouble yourself, if you choose to do so.
Service Information
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem
Probable causes
Solutions
Cloudy Water
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter
• Overused or old water
• Clean filters
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH and/or alkalinity to recommended range
• Run jet pump(s) and clean filters
• Drain and refill the spa
Water Odor
• Excessive organics in water
• Improper sanitization
• Low pH
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to recommended range
Chlorine Odor
• Chloramine level too high
• Low pH
• Shock spa with sanitizer
• Adjust pH to recommended range
Musty Odor
• Bacteria or algae growth
• Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill
the spa
Organic buildup / scum ring around spa
• Build-up of oils and dirt
• Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and
tile cleaner to remove the scum, and refill the spa
Algae Growth
• High pH
• Low sanitizer level
• Shock spa with sanitizer and adjust pH
• Shock spa with sanitizer and maintain sanitizer level
Eye Irritation
• Low pH
• Low sanitizer level
• Adjust pH
• Shock spa with sanitizer and maintain sanitizer level
Skin Irritation / Rash
• Unsanitary water
• Free chlorine level above 5 ppm
• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use
Stains
• Total alkalinity and/or pH too low
• High iron or copper in source water
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
Scale
• High calcium content in water – total alkalinity and pH
too high
• Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off
the scale, refill the spa and balance the water
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