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After Sales Service

“No company is better positioned to offer an after sales service on a

Hotpoint appliance than us - the manufacturer”

As part of our commitment to you, all Hotpoint appliances have the added benefit of a fully

inclusive parts and labour guarantee for the first 12 months. In addition to this you also have

the advantage of free replacement parts for the first 5 years when fitted by a Hotpoint 

engineer. When the 12 months parts and labour guarantee expires we offer the following  after

sales service options:

Repair Service and Information Help Desk

UK: 08709 066 066

www.hotpointservice.co.uk

Republic of Ireland: 1850 302 200

Note: Our operators will require the Model number and the Serial number of your appliance

(see USEFUL ADVICE SECTION for rating plate position).

Available 364 days a year with a fast, effective and value for money service. We have the largest

white goods repair service in the UK with over 1100 of our own fully trained engineers. All

repairs include a parts and labour guarantee for 12 months from the date of the repair.

If you require any information or have any questions about your appliance, our operators are on

hand with help and advice.

All this ensures that you will receive the best available after sales service possible.

Extended Warranties

UK: 08709 088 088

www.hotpointservice.co.uk

Republic of Ireland: 1850 502 200

Whether you have just one or a number of Hotpoint appliances in your kitchen, we offer two

service cover plans to give you total peace of mind.

Repair Protection Plan - FREE service repairs for a single Hotpoint appliance during the

period of cover.

Kitchen Cover   

- FREE service repairs for all your Hotpoint appliances less than 8 

years old.

Genuine Parts and Accessories

UK: 08709 077 077

www.hotpointservice.co.uk

Republic of Ireland: (01) 842 6836

A wide range of genuine parts and accessories are available from our hotline or through

our web site.

Genuine parts and accessories, extended warranties and service repairs are all 

available on our web-site at:

www.hotpointservice.co.uk

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Summary of Contents for RZA54

Page 1: ...he freezer should be covered Read the rest of these instructions to get the best from your appliance and remember to fill in your guarantee registration Keep this Book in a safe place for quick refere...

Page 2: ...zer for instance for defrosting Do not use any mechanical devices for defrosting other than any which may have been supplied with the freezer as they may cause damage Only use this freezer for storing...

Page 3: ...ge side can be changed to make it easier to open see Door Reversal in the CLEANING MAINTENANCE section Location Air Circulation Locate your freezer away from sources of heat e g cookers radiators dire...

Page 4: ...utes to allow it to settle 4 SAFETY INSTALLATION Defrost Tube A tube is supplied to help feed defrost water into a collecting vessel ie a bowl see Defrosting in the CLEANING MAINTENANCE section For sa...

Page 5: ...NCE WITH THE FOLLOWING CODE Green Yellow Earth Blue Neutral Brown Live If you change the plug the colour of wires in the mains lead may not correspond with the colour of the markings identifying termi...

Page 6: ...ually suitable If you need to adjust the temperature turn the control wheel Clockwise higher number Colder Anti clockwise lower number Warmer 6 You can check the temperature of the freezer compartment...

Page 7: ...freezer motor will run continuously for extra cooling Red High Temperature Warning Light The red temperature warning light will come on when the freezer is first switched on or when the temperature i...

Page 8: ...just select fast freeze when loading Once the fresh food is loaded leave fast freeze on for 24 hours to freeze the food as quickly as possible Maximum freezing capacity 16kg in 24 hours Note Don t for...

Page 9: ...Storage Capacity 58kg 65kg Maximum Freezing Capacity in 24 hours 16kg 16kg Maximum Conservation Time from Failure 16 hours 16 hours Fast Freeze Fast Freeze RZ54 RZ64 Your freezer is designed and cons...

Page 10: ...onths but this can vary so always follow your supplier s recommendations otherwise refer to the pictorial guide on the door liner as shown Place frozen food in the freezer compartment as soon as possi...

Page 11: ...s for easy identification When lifting or removing the large deep drawer it is important to hold the side handles and not the front handle WARNING The freezer drawers can become heavy when fully loade...

Page 12: ...osts 2 Remove the storage drawers 3 Insert the supplied defrost tube into the groove situated in the floor at the front of the freezer Place a container beneath the tube to collect the defrost water 4...

Page 13: ...ant to ensure that cleaned drawers are thoroughly dried before refitting into the freezer compartment Exterior WARNING Do not use abrasive powder household cleaner or bleach they can damage the exteri...

Page 14: ...support the back of the appliance Lay the appliance on it s back ensuring the pipework at the back is not damaged or bent Be careful that the appliance does not run away from you when the wheels touch...

Page 15: ...ew 15 Use the hole plugs removed from the right hand side to fill the holes on the left Note You may require assistance to do this 16 Replace the top hinge onto the door slide the door onto the bottom...

Page 16: ...ge quantity of food If so the light will go out when the correct temperature has been reached 3 Check door has been closed properly The amber fast freeze indicator light is on The fast freeze button h...

Page 17: ...n be louder when it first switches on This sound will reduce over the first few months Gases flowing through the pipes can produce gurgling bubbling roaring or humming noises The temperature control c...

Page 18: ...ject to misuse accident modified or repaired by anyone other than a Hotpoint service engineer For pre purchase information on any other Hotpoint product call 08701 50 60 70 or visit www hotpoint co uk...

Page 19: ...of our own fully trained engineers All repairs include a parts and labour guarantee for 12 months from the date of the repair If you require any information or have any questions about your appliance...

Page 20: ...iday 8am to 7 30pm Saturday 8 30am to 5 30pm Sunday 9 30am to 3 30pm www hotpointservice co uk Republic of Ireland 1850 302 200 Note Our operators will require the following information Model number S...

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