HOTCHKIS PERFORMANCE WARRANTY POLICY
Effective January 1, 2000. Supersedes all previous policy statements. Policies are subject to change without
notice. Hotchkis Performance is not responsible for printing errors.
If you purchased your Hotchkis Performance product from an authorized dealer, you are covered by the terms of this
policy. All claims however, must be submitted
THROUGH YOUR DEALER
not to Hotchkis Performance directly.
Return Policy:
We want you to be completely satisfied with your Hotchkis Performance product. In case you’re not, you can exchange
or return it within 30 days of the purchase date. To obtain a full refund, excluding freight, please contact our Customer
Service Department at (562) 907-7757. You will be assigned a Returned Goods Authorization Number (RGA). The
package you return must show the RGA on the outside of the package, include the original invoice and be shipped
prepaid to our facility. The part has to be in its original packaging materials and be in a sellable condition. For parts
presenting signs of use, only warranty claims will be accepted. Exchanges or refunds can be made after 30 days with a
20% restocking charge.
Warranty Claim:
Hotchkis Performance warrants its products against materials and workmanship failure for the term of 36 months (3
year) from the date of purchase and only up to the amount paid. If the product is determined to be defective, Hotchkis
Performance will repair, replace or refund its value at Hotchkis Performance’s discretion. Any repaired or replaced
product will be returned to the sender freight prepaid.
How to File a Warranty Claim:
The answer to ALL the following questions should be
YES
before contacting our Customer Service Department.
·
Is the part appropriate to your application?
·
Did you carefully and thoroughly read the instructions provided along with the part?
·
Do you have the proof of purchase?
·
Are you the original purchaser?
·
Is the part unmodified and clean?
·
Is the return date within 36 months from the purchase date?
·
Is the reason for return a legitimate product defect?
If the answer to all these questions is YES, please contact our Customer Service Department at (562) 907-7757.
You will be given a Returned Goods Authorization Number (RGA) valid for 60 days. You will also be asked to ship
the part prepaid to our facility. All shipments MUST be prepaid, include the original invoice and show the RGA on
the outside of the package, otherwise it will be refused. Please include a brief explanation letter in order to
expedite the warranty analysis process.
What doesn’t this Warranty Cover?
The costs not covered by this warranty include but are not limited to:
·
Removal, installation, shipment and insurance costs.
·
Improper installation or maintenance.
·
Misuse or abuse, negligence, off-road and/or racing applications.
·
Damage to related components.
·
Normal wear and tear.
·
Costs incurred due to down time of vehicle.
·
Alterations on the original design or unauthorized repairs.
Items offered but not manufactured by Hotchkis Performance are warranted according to the
manufacturers terms and are not the responsibility of Hotchkis Performance.
All warranties implied by law are limited in duration of this warranty. You have specific rights that may
vary from state to state.
12035 BURKE ST. SUITE 13 SANTA FE SPRINGS, CA 90670
PHONE: (562) 907-7757 FAX: (562) 907-7765
