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Limited Warranty
What this Warranty Covers —
Horizon Hobby, LLC, (Horizon) warrants to the
original purchaser that the product purchased (the “Product”) will be free from
defects in materials and workmanship at the date of purchase.
What is Not Covered —
This warranty is not transferable and does not cover
(i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the Product, (iv) attempted ser-
vice by anyone other than a Horizon Hobby authorized service center, (v) Product
not purchased from an authorized Horizon dealer, (vi) Product not compliant with
applicable technical regulations, or (vii) use that violates any applicable laws, rules,
or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRAN-
TIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PAR-
TICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy —
Horizon’s sole obligation and purchaser’s sole and
exclusive remedy shall be that Horizon will, at its option, either (i) service, or (ii)
replace, any Product determined by Horizon to be defective. Horizon reserves
the right to inspect any and all Product(s) involved in a warranty claim. Service
or replacement decisions are at the sole discretion of Horizon. Proof of purchase
is required for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability —
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the
liability of Horizon exceed the individual price of the Product on which liability is
asserted. As Horizon has no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for any resulting damage or
injury. By the act of use, setup or assembly, the user accepts all resulting liability.
If you as the purchaser or user are not prepared to accept the liability associated
with the use of the Product, purchaser is advised to return the Product immediately
in new and unused condition to the place of purchase.
Law —
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Horizon reserves the right to change or
modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services —
Your local hobby store and/or place of
purchase cannot provide warranty support or service. Once assembly, setup or use
of the Product has been started, you must contact your local distributor or Horizon
directly. This will enable Horizon to better answer your questions and service you
in the event that you may need any assistance. For questions or assistance, please
visit our website at www.horizonhobby.com, submit a Product Support Inquiry, or
call the toll free telephone number referenced in the Warranty and Service Contact
Information section to speak with a Product Support representative.
Inspection or Services —
If this Product needs to be inspected or serviced and
is compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without additional protec-
tion. Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://www.hori-
zonhobby.com/content/service-center_render-service-center. If you do not have
internet access, please contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address, email
address and phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
NOTICE:
Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements —
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service —
Should your service not be covered by warranty,
service will be completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail purchase
cost. By submitting the item for service you are agreeing to payment of the service
without notification. Service estimates are available upon request. You must include
this request with your item submitted for service. Non-warranty service estimates
will be billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s checks, as well as Visa, Mas-
terCard, American Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and Conditions found on our web-
site http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION:
Horizon service is limited to Product compliant in the country
of use and ownership. If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier of the sender’s
choice and at the sender’s expense. Horizon will hold non-compliant Product
for a period of 60 days from notification, after which it will be discarded.
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Contact Information
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center (Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
2904 Research Rd
Champaign, Illinois, 61822 USA
Horizon Product Support (Product Technical Assistance)
877-504-0233
Sales
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
