Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the
“Product”) will be free from defects in materials and
workmanship for a period of 2 years from the date of
purchase by the Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from
an authorized Horizon dealer. Third party transactions
are not covered by this warranty. Proof of purchase is
required for warranty claims. Further, Horizon reserves
the right to change or modify this warranty without
notice and disclaims all other warranties, express or
implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE PURCHASER’S
INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option,
(i) repair or (ii) replace, any Product determined
by Horizon to be defective. In the event of a defect,
these are the Purchaser’s exclusive remedies. Horizon
reserves the right to inspect any and all equipment
involved in a warranty claim. Repair or replacement
decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of or to
any part of the Product. This warranty does not cover
damage due to improper installation, operation,
maintenance, or attempted repair by anyone other
than Horizon. Return of any goods by Purchaser must
be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY CONNECTED WITH THE PRODUCT, WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event
shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted. As
Horizon has no control over use, setup, final assembly,
modification or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By
the act of use, setup or assembly, the user accepts all
resulting liability.
If you as the Purchaser or user are not prepared
to accept the liability associated with the use of
this Product, you are advised to return this Product
immediately in new and unused condition to the place
of purchase.
LAW: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy.
It must be operated with caution and common sense
and requires some basic mechanical ability. Failure to
operate this Product in a safe and responsible manner
could result in injury or damage to the Product or
other property. This Product is not intended for use by
children without direct adult supervision. The Product
manual contains instructions for safety, operation
and maintenance. It is essential to read and follow all
the instructions and warnings in the manual, prior to
assembly, setup or use, in order to operate correctly
and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you
must contact Horizon directly. This will enable Horizon
to better answer your questions and service you in
the event that you may need any assistance. For
questions or assistance, please direct your email
to [email protected], or call
877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our
facility. A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do not
have internet access, please include a letter with
your complete name, street address, email address
and phone number where you can be reached during
business days, your RMA number, a list of the included
items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your
original sales receipt must also be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
TO RECEIVE WARRANTY SERVICE, YOU MUST INCLUDE
YOUR ORIGINAL SALES RECEIPT verifying the proof-
of-purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced free
of charge. Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
SHOULD YOUR REPAIR NOT BE COVERED BY
WARRANTY, THE REPAIR WILL BE COMPLETED AND
PAYMENT WILL BE REQUIRED WITHOUT NOTIFICATION
OR ESTIMATE OF THE EXPENSE UNLESS THE EXPENSE
EXCEEDS 50% OF THE RETAIL PURCHASE COST. By
submitting the item for repair you are agreeing to
payment of the repair without notification. Repair
estimates are available upon request. You must
include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly. PLEASE NOTE: NON-WARRANTY REPAIR
IS ONLY AVAILABLE ON ELECTRONICS AND MODEL
ENGINES.
United States:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
PLEASE CALL 877-504-0233
WITH ANY QUESTIONS OR CONCERNS
REGARDING THIS PRODUCT OR WARRANTY.
European Union:
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
PLEASE CALL +44 (0) 1279 641 097
OR [email protected]
WITH ANY QUESTIONS OR CONCERNS
REGARDING THIS PRODUCT OR WARRANTY.
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