Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship
for a period of 2 years from the date of purchase by the
Purchaser.
2 Year Limited Warranty
Horizon reserves the right to change or modify
this warranty without notice and disclaims all
other warranties, express or implied.
(a) This warranty is limited to the original
Purchaser (“Purchaser”) and is not transferable.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF
THE PURCHASER. This warranty covers only those
Products purchased from an authorized Horizon
dealer. Third party transactions are not covered by
this warranty. Proof of purchase is required for all
warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY
OR REPRESENTATION, EXPRESS OR IMPLIED,
ABOUT NON-INFRINGEMENT, MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE
OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL
SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation
hereunder shall be that Horizon will, at its option,
(i) repair or (ii) replace, any Product determined
by Horizon to be defective. In the event of a defect,
these are the Purchaser’s exclusive remedies.
Horizon reserves the right to inspect any and all
equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of
Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This
warranty does not cover damage due to improper
installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any
Product by Purchaser must be approved in writing
by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY.
Further, in no event shall the liability of Horizon
exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup
or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared
to accept the liability associated with the use of
this Product, you are advised to return this Product
immediately in new and unused condition to the
place of purchase.
Law: These Terms are governed by Illinois law
(without regard to conflict of law principals).
WARRANTY SERVICES
Questions, Assistance and Repairs
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
For questions or assistance, please direct your
email to [email protected], or call
877.504.0233 toll free to speak to the Product
Support Department.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please
note that original boxes may be included, but are not
designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Repair
Request is available at www.horizonhobby.com http://
www.horizonhobby.com under the Repairs tab. If you do
not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions
for submitting your product for repair. When calling
Horizon, you will be asked to provide your complete
name, street address, email address and phone number
where you can be reached during business hours.
When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales
receipt must be included for warranty consideration.
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Warranty and Repair Policy