F
AULT
A
NALYSIS
/
T
ROUBLESHOOTING
8030HEPTA/NCD Network Clock Device - V04.00
33 / 43
hopf
Elektronik GmbH
Nottebohmstr. 41
• D-58511 Lüdenscheid • Tel.: +49 (0)2351 9386-86 • Fax: +49 (0)2351 9386-93 • Internet: http://www.hopf.com • E-Mail: [email protected]
10
Fault Analysis / Troubleshooting
This chapter explains different error patterns and the process to contact the
hopf
support
team.
10.1 Error Patterns
This chapter describes various error patterns which enable the customer to make a preliminary
problem analysis. In addition they also provide assistance in describing the error when con-
tacting the
hopf
support.
If possible, for each problem the entire status in the tab
GENERAL
via
WebGUI should always be checked.
10.1.1 Complete Failure
Description
•
The Status LEDs on the rear panel are off
Cause / Problem Solution
•
Device is switched off
•
Voltage supply failure
•
Power supply defective
10.2 Support by Company
hopf
Should the system show any other failures than listed in
Chapter 10.1 Error Patterns
, please
contact the support of company
hopf
Elektronik GmbH by providing an exact failure descrip-
tion and the following information:
If possible, for each problem the
Configuration File
in the tab
DEVICE
should be downloaded from both modules and be sent to the
hopf
sup-
port
.
•
With the file
System Configuration
or if not possible with the serial number of the
System
•
When does the error occur: During commissioning or operation
•
Exact error description
Please write to the following E-mail address with the above information:
Providing a detailed error description and above listed information avoid the
need for additional clarification and leads to a faster processing by the sup-
port team.
