17
Troubleshooting
If you have a problem setting up or using your LCD monitor, you may be able to solve it yourself.
Before contacting customer service, try the suggested actions that are appropriate to your prob-
lem.
Symptom
Checklist
Solution
No images on
the screen, I
cannot turn
on the moni-
tor.
Is the power cord con-
nected properly?
Check the power cord connection and supply.
Can you see
"Check
Signal Cable"
on the
screen?
(When connecting D-sub cable)
Check the signal cable connection.
(When connecting DVI cable)
If you still see an error message on the screen
when the monitor is connected properly, check to
see if the monitor status is set to analog.
Press '
ENTER
' button to have the monitor
double-check the input signal source.
If the power is on, reboot
the computer to see the
initial screen (the login
screen), which can be
seen.
If the initial screen (the login screen) appears,
boot the computer in the applicable mode (safe
mode for Windows ME/XP/2000) and change the
frequency of the video card to a compatible
mode.
Note: If the initial screen (the login screen) does
not appear, contact HIS support.
Summary of Contents for HIS-ML21 -CTBC
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