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Warranty Statement
Who is Covered?
This warranty covers the purchaser of this product only and is not transferable without our written consent.
What Does This Warranty Cover and What is the Period of Coverage?
We warrant this product to be free from defects in material and workmanship, subject to the conditions set forth
below. This warranty remains in force for a three-year period beginning on the date we invoice you for the
product. If HIS repairs or replaces a product under warranty, its warranty term is not extended.
What Will We Do to Correct Problems and How Do You Get Service?
We will repair or replace (at our sole option) any part of the unit which proves to be defective. Replacement
parts may be new or refurbished and will meet the same specifications of the original parts or unit. We will
return the product to you, by the shipping method we choose in the U.S.A. at our expense. You must pay for
shipments to locations outside of the U.S.A. In order to receive warranty service you must get prior approval
from HIS. To request warranty service you can telephone us at 770-992-0297 or send an email to ser-
[email protected]. If we determine that warranty service is needed we will give you a Return Material
Authorization (RMA) number. This RMA number must be conspicuously marked on the outside of the ship-
ping box. HIS will not accept shipments not accompanied by the RMA number. You must ship or deliver the
product to HIS Freight prepaid.
Pixel Faults
Permanently dark or bright pixels can happen to TFT displays. Five or less permanently dead pixels (out of 1.3
million) do not make a good case for exchanging the unit. Please contact our Customer Service Department if
the number of pixel faults exceeds the above-mentioned figure.
What Does This Warranty Not Cover?
This warranty does not cover equipment which has been damaged due to misuse, abuse or accident such as:
operating the equipment outside of published specifications; displaying fixed images for long periods of time
resulting in afterimage effects; improper or unauthorized repair by anyone other than HIS or a service agency
authorized by HIS to perform such repairs; fire, flood, “acts of God”, or other contingencies beyond the control
of HIS.
HIS’
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS
SET FORTH IN THIS WARRANTY STATEMENT
.
HIS
SHALL NOT BE LIABLE FOR DIRECT
,
INDIRECT
,
INCIDENTAL
,
CONSEQUENTIAL
,
OR OTHER TYPES OF DAMAGES RESULTING FROM THE USE OF ANY
HIS
PRODUCT OTHER THAN THE
LIABILITY STATED ABOVE
.
T
HESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED
,
INCLUDING
,
BUT NOT LIMITED TO
,
THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE
.
S
OME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR
EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE EXCLUSIONS OR
LIMITATIONS MAY NOT APPLY TO YOU
.
You are cautioned that the performance of this product can be affected by
many factors, such as system configuration, software, application, and operator control of the system. It is your
responsibility to determine suitability of this product for your purpose and application.
Hope Industrial Systems
