Possible Cause
Possible Solution
• Incorrect carpet height setting
•
Move carpet height control to a
higher setting
Possible Cause
Possible Solution
• Belt broken or stretched
•
Replace agitator brush roll belt
as described in Figs. 3-13
through 3-19 in the Maintenance
section
Problem: Cleaner hard to push
Problem: Smoky/burning smell
detected
4. If you have a
problem
Problem: Smoky
Possible Cause
Possible Solution
• Broken or worn belt
•
Replace belt
• Agitator brush roll worn
•
Replace brush roll
• Dirt cup full
•
Empty dirt cup
• Incorrect carpet height setting
•
Move nozzle control knob to
lower setting
• Blockage in air flow passages
•
Clear blockage
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall receptacle
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
• Thermal protector activated
•
Unplug cleaner and allow cleaner
to cool for 30 minutes (this will
reset the thermal protector)
If a minor problem occurs, it usually
can be solved quite easily when the
cause is found by using the check-
list below.
Problem: Cleaner won’t run
10
Problem: Cleaner/tools won’t pick up
Thermal protector
An internal thermal protector has
been designed into your cleaner to
protect it from overheating.
When the thermal protector acti-
vates, the cleaner will stop run-
ning.
If this happens, proceed as
follows:
1. Turn the cleaner OFF and dis-
connect it from the electrical out-
let.
2. Check secondary and final fil-
ters for dirt accumulation.
3. Refer to “Clearing blockages”
section.
4.
When cleaner is unplugged
and the motor cools for 30 min-
utes,
the thermal protector automati-
cally resets and cleaning may con-
tinue.
If the thermal protector continues to
activate after following the above
steps, your cleaner may need ser-
vicing (see “Service” section).
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest
Hoover Sales and
Service Center or Authorized
Hoover Warranty Service Dealer
(Depot)
by:
• checking the Yellow Pages
under “Vacuum Cleaners -
Household” OR -
• checking the list of Sales and
Service Centers provided with this
cleaner OR -
• checking the Service section of
The Hoover Company on-line at
www.hoover.com
OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S.
only).
Do not
send your cleaner to The
Hoover Company in North Canton for
service, this will only result in delay.
If further assistance is needed, con-
tact The Hoover Consumer Response
Center, Phone: 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete
model number when
requesting information or ordering
parts. (The model number appears
on the back of the cleaner.)
