Hoover HC-AM-HKA, Owner'S Manual

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5. trOuBleshOOting
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water,
take it to a service center prior to continuing use.
WARNING
! !
To reduce risk of personal injury - Unplug cleaner before cleaning or servicing.
prOBleM pOssiBle Cause pOssiBle sOlutiOn
Vacuum cleaner
won’t pick up
1. The filters may be clogged 1. Refer to Maintenance section regarding the
filters - p. 9-10
2. The dirt cup is full or blocked. 2. Refer to Maintenance section regarding the
dirt cup - p. 8
3. Dirt cup may be incorrectly
installed.
3. Refer to Maintenance section regarding the
dirt cup - p. 8
dust escaping from
the vacuum
1. The filters may not be
installed correctly.
1. Refer to Maintenance section regarding the
filters - p. 9-10
2. The dirt cup may be
incorrectly installed.
2. Remove the Dirt Cup from the unit by
pressing the Dirt Cup Release Button and
reattach it to the unit, ensuring it is locked
firmly back into place.
3. The filters may be clogged: 3. Refer to Maintenance section regarding the
filters - p. 9-10
the vacuum
cleaner won’t run
1. It may not be plugged into the
electrical outlet correctly.
1. Ensure that the plug is pushed into the
electrical outlet securely.
2. No voltage in wall plug. 2. Check the fuse or breaker in home.
3. Blown fuse or tripped
breaker.
3. Replace fuse/reset breaker in home or
consult an electrician.
the vacuum suction
motor won’t run
1. The motor Thermal Protector
may have tripped.
1. Refer to the Maintenance section regarding
the Thermal Protector - p.8.
floorhead won’t
pick up
1. Blockage in floorhead
connector.
1. Remove blockage.
accessories won’t
pick up properly
1. The accessory may be
blocked.
1. Remove the blockage.
2. The pet tool may be blocked. 2. Refer to “removing blockages from the pet
tool” section- p.10
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