11
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest
Hoover Sales and
Service Center or Authorized
Hoover Warranty Service Dealer
(Depot)
by:
• checking the Yellow Pages
under “Vacuum Cleaners -
Household” OR -
• checking the list of Sales and
Service Centers provided with this
cleaner OR -
• checking the Service section of
Hoover on-line at
www.hoover.com
OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S.
only).
Do not
send your cleaner to Hoover
in Newton, Iowa for service, this will
only result in delay.
If further assistance is needed, con-
tact the Hoover Consumer Response
Center, Phone: 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete
model number when
requesting information or ordering
parts. (The model number appears
on the back of the cleaner.)
Possible Cause
Possible Solution
• Incorrect carpet height setting
•
Move carpet height control to a
higher setting
Possible Cause
Possible Solution
• Belt broken or stretched
•
Replace agitator brush roll belt
as described in Figs. 3-16
through 3-21 in the Maintenance
section
Problem: Cleaner hard to push
Problem: Smoky/burning smell
detected
4. If you have a
problem
Problem: Smoky
Possible Cause
Possible Solution
• Broken or worn belt
•
Replace belt
• Agitator brush roll worn
•
Replace brush roll
• Dirt cup full
•
Empty dirt cup
• Filters dirty
•
Clean filters
• Incorrect carpet height setting
•
Move nozzle control knob to
lower setting
• Blockage in air flow passages
•
Clear blockage
Possible Cause
Possible Solution
• Not firmly plugged in
•
Plug unit in firmly
• No voltage in wall receptacle
•
Check fuse or breaker
• Blown fuse or tripped breaker
•
Replace fuse or reset breaker
• Thermal protector activated
•
Unplug cleaner and allow cleaner
to cool for 30 minutes (this will
reset the thermal protector)
If a minor problem occurs, it usually
can be solved quite easily when the
cause is found by using the check-
list below.
Problem: Cleaner won’t run
Problem: Cleaner/tools won’t pick up
Problem: Powered hand tool brush
roll won’t turn
Possible cause
Possible solution
• Too much pressure being
applied to tool
•
Continue using tool applying
light
pressure.
• Blockage in turbine channel
•
Remove blockage.
• Broken or worn belt
•
Replace belt
• Low cleaner suction
•
Check items under “Cleaner won’t
pick up”.
Continued
