Water on the floor around the washing machine...
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Is the fill hose tightened? If so, replace the rubber washers and re-tighten.
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Is the standpipe or the household drain blocked? If so, clear the blockage yourself
or call a plumber.
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Is there clothing or dirt between the door gasket and the door glass? Ensure that
the door glass and gasket are kept clean and free of laundry when loading the
machine.
The machine does not spin…
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Water has not drained from the machine? Check the points highlighted above.
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Have you selected an option that changes the spin profile (change of spin speed)?
Check the feature in the description of the controls.
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Is the load unbalanced? To reduce noise and vibration and improve the machine’s
reliability and life, the machine is fitted with an electronic sensor that detects if the
load is unbalanced. To improve the spin performance the load can be re-distributed
by hand at the end of the cycle and then re-spun.
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The presence of excessive foam has aborted the spinning phase.
Do not use excessive amounts of detergent.
The machine is noisy or vibrates a lot during the cycle…
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Has the transit system been fully removed? (see Unpacking the Product).
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Are there any loose items in the pockets of clothing that can rattle in the drum
and cause damage?
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Is the load unbalanced? Stop the programme, redistribute the load and restart.
The programme takes a long time…
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Some programmes do take a long time (over 2.5 hours). Low water pressure can
increase the length of the programme.
The door will not open…
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Has the programme finished? Is the “END” word on the display? If not the programme
is not complete. Has the door locked light gone out? If not wait a further two
minutes and the light will go out and you will be able to open the door.
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Has the programme finished but the door remains locked? The display reads
Error 2. Switch off the appliance and this will allow the door to open.
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If water remains in the drum refer to 'Water does not drain away…' above.
Problem with the dispenser…
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Not all the detergent has been flushed away.
1. Check the water supply tap is fully turned on.
2. Check the inlet hose is not kinked.
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The dispenser drawer will not close properly.
1. Check the drawer is aligned properly
2. Check the drawer is not clogged with detergent (see Care and
Maintenance)
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Steam is coming from the dispenser. The machine is designed to vent through the
drawer, this is nothing to worry about.
Error 9 is displayed…
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Cancel the programme by pressing the ON/OFF button.
Wait 10-15 seconds, select again the programme and press the START/PAUSE button to
switch the machine on.
Remember, you may be charged for the service call if incorrect installation or misuse
causes a problem with your machine.
If the following error codes are displayed, switch OFF the machine and contact Hoover
Service: 0, 1, 4, 5, 7 and 8.
Note: The use of environmentally friendly, phosphate-free detergents (check detergent
information on pack) can have the following effects:
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Waste water from rinsing may be cloudier because of the presence of a white
powder (zeolites) held in suspension, without the rinse performance being adversely
affected.
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Presence of white powder on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.
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The presence of foam in the final rinsing water is not necessarily an indication of
poor rinsing. Carrying out more rinse cycles does not serve any purpose in such
cases.
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