Honeywell Symphony Frequently Asked Questions Manual Download Page 7

 

 

 

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Step-by-Step 

Tech Support 

 Updated 1/13/09 

This section will explain the steps required to register your Symphony for an Internet account.  
Steps to perform:  

1.

 

Setup a dealer account  

2.

 

Setup a System account  

3.

 

Add the Symphony console to the account  

4.

 

Edit the web content  

Setup a dealer account 

 

1.

 

Setup a dealer account with Alarmnet by calling your Central Station. 

 

 

Note: This is done only once as a dealer. It is not necessary each time you put a Symphony on line. 

 
2.

 

They will assign you a Central Station number (4-digits), an account number(4-digits), a username and 

password.  

Setup a System account

 

Setup a system account for the end user. This is done for each installation.  
This is at

 https://centralstation.aui.alarmnet.com 

 

To login, enter the information that you obtained above  

1.

 

Click on MANAGE ACCOUNTS.

 

Then click on Create a new Symphony Account  

2.

 

Enter the information required in the form then click on CREATE ACCOUNT at the bottom.  

3.

 

The primary username and password is for the end user to log in to the end user site to edit the web content 

for the Symphony. This information will be emailed to the customer along with a link to the end user home 
page: 

http://symphony.alarmnet.com/ 

 

Add the Symphony console to the account

 

1.

 

Click on MANAGE ACCOUNTS.  

2.

 

Then for the account you are working with, click on [Consoles].  

3.

 

At the bottom of the console screen, click on Add a new Console.  

4.

 

Enter the console name. It doesn’t matter what you call it.  

5.

 

The console serial number is the MAC address.  

6.

 

Select a different background or logo if you like.  

7.

 

Enter your password  

8.

 

Click on SUBMIT to add the console.  

Edit the web content 

 

This is typically done by the end user at: 

http://symphony.alarmnet.com/ 

 

1.

 

You can get there by clicking MANAGE ACCOUNTS  

2.

 

Then for the account you are working with, click on [Users].  

3.

 

Then click. [Logon to User Site] Then click on CONTENT.  

4.

 

Select the content that you want from the options shown. 

 

5.

 

Click UPDATE PROFILE to save changes  

  

 

Return to the table of contents

 

  
 
 
 
 
 
 
 

Summary of Contents for Symphony

Page 1: ... The Symphony keypad is compatible with the following Ademco panels Vista 20P Rev 3 and the 20PS Support s 2 Symphony keypads Vista 20p Rev 5 and higher will support up to 4 Symphony keypads Vista 20PI Support s 4 Symphony keypads First Alert FA148CP Supports 2 Symphony Keypads First Alert FA168CPS Supports 2 Symphony Keypads Vista 128BP 250BP Supports 3 Symphony Keypads Vista 128BP 250BP Rev 4 Su...

Page 2: ...ote Only 1 Symphony keypad can be set above address 2 In the control panel device programming Program a device address for the Symphony keypad as an Alpha Keypad Set for the partition that you want and for the AUI prompt enter 1 for YES Set the Address in a Vista 20P Rev 3 20PS 20PI and FA148CP 168CPS control panel These panels support up to TWO Symphony keypads The 20PI supports 4 The Symphony de...

Page 3: ...ht operation of keypad You can use alternate power source or same power source used on pin 2 Only wiring pin 2 will result in dim back light and reduced life of the back light so pin 1 must be powered under normal conditions Category 5 Ethernet connection to the network router This connection is required for a network connection for Internet features Category 5 4 twisted pair 24AWG Connects from R...

Page 4: ... If the AUI and GMT time differ by 10 seconds or more the AUI time will be reset The Symphony will also send time to the control panel every hour This 1 hour timer starts on power up or when Sync to Network is selected if it was not set at power up This is true for all panels that support the AUI 20P series 128 250BP series 128 250FBP series and FA1660C 1700C as well Without Network Connection The...

Page 5: ...k your setup 3 Wait for the system to update Verify that your Email is compatible 1 Your email service provider must use POP3 Post Office Protocol format with no security encryption 2 Some ISPs such as AOL use proprietary mail protocols that are not compatible with the Symphony 3 MSN uses encryption that causes it to be incompatible 4 Yahoo has POP3 email available but you must specifically sign u...

Page 6: ...start the Symphony after each of these steps 3 Try connecting the Symphony directly to the router using a short pre manufactured Ethernet cable patch cord Use a cable that you can verify the integrity of by using it on another device such as a computer 4 Verify that a computer on the network is able to get its address through DHCP 5 Try connecting the Symphony to the same port of the router that y...

Page 7: ...orm then click on CREATE ACCOUNT at the bottom 3 The primary username and password is for the end user to log in to the end user site to edit the web content for the Symphony This information will be emailed to the customer along with a link to the end user home page http symphony alarmnet com Add the Symphony console to the account 1 Click on MANAGE ACCOUNTS 2 Then for the account you are working...

Page 8: ...he Symphony in the control panel based on its device address For Vista 128BP 250BP FA1660C and 128FBP panels support up to THREE Symphony keypads For Vista 250FBP and FA1700C panels support only ONE Symphony Keypad 1 The Symphony defaults for device address 01 If you have multiple Symphony keypads you must make each one a separate address 2 In the control panel device programming Program a device ...

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