1
.
Warranty Period
We provide one year warranty for
the
whole
product since
the
installation, but consum-
ables are not covered (consumables include various filter cartridges).
Note:
The
water purifier is only intended for
household
use, and may not be suitable
for commercial sites.
2
.
Warranty Conditions
Users
sh
ould follow t
h
e following rules
, or else the warranty
ri
gh
ts will be voided.
1) Users should pu
r
chase the p
roduct fr
om legal sellers th
r
ough legal ways.
2) Users should keep the invoice and the manual in a safe place.
3)
The
product
should
be installed by service teams
authorized
by Honeywell or
qualified installation teams
authorized
by
the
State
authority
(Do not install
the
product
by yourself without any guidance).
4) The supplied manual must be strictly followed when using the p
roduct.
5) Users should make su
r
e to use the p
roduct at proper service conditions.
6) If maintenance and care is required during operation, contact
the
specified service
provider.
3
.
Exception Conditions
Product malfunctions or damages in t
he following situation
s are not covered i
n the
warranty
1) Pur
chase the p
r
oduct th
r
ough illegal means or illegal ways.
2) Pr
oducts without invoice or p
roof materials.
3) Product malfunctions or damages caused by installation of
the
unqualified team or
without guidance of the manufactu
rer.
4) Malfunctions or damages caused by improper use and breaking
the
rules of “Instal-
lation & Operation Manual”.
5) Malfunctions or damages caused by forced use under abnormal conditions
(such
as the water p
ressur
e or voltage is too low or high).
6) Pr
oduct damage caused by human er
rors (deliberately or accidentally)
7) Damages caused by force majeur
e (such as natural disaste
r, wars).
8) Products repair
ed by non-authorized sta
ff.
4
.
Warranty Service
Our company will provide compr
ehensive
warranty service for
th
e malfunctioned and
damaged products
within
t
h
e warranty period if
they
comply wit
h
t
he
warranty conditions
and do not comply with any exceptional conditions. The warrant
y services include
:
1) Repair the malfunctioned p
roducts for fr
ee;
2) Replace the malfunctioned pa
rts for fr
ee;
3)
Other
services specified in
the
State regulations.
5
.
Warranty Service Procedure
1)
When
the
product malfunctions, turn off
the
water immediately.
After
verifying
that
it
meets all the
requir
ements, contact the specified service p
rovider immediately.
2)
When
the
maintenance staff provides on-site services,
the
user
should
provide valid
invoice and describe
the
service conditions and malfunctions.
After
verifying
the
pr
oduct, the maintenance sta
ff will carry out inspection and repair.
3) If
the
malfunction is not covered in
the
warranty,
the
user will pay
the
service fees
based on the charging standa
rds pr
esented by the service sta
ff.
Warranty Provisions
12
