Troubleshooting
Gateway
LED
Status
Solution
Lost communication with one
or both zone Thermostats
Check both Thermostats are powered and within RF
range of the Gateway (see guidelines in instructions)
Two Thermostats already
bound to the Gateway
The Gateway will not allow a third Thermostat to be
bound. If a Thermostat needs to be replaced the
binding must be cleared form the Gateway first
No internet connection
Check that the home internet router
has an internet connection
Trying to connect to
home internet router
If LED stays orange, check cables and
power to home internet router
Gateway not yet registered
Set up account on www.mytotalconnectcomfort.com
Clearing the Thermostat binding from the Gateway
If either Thermostat needs to be replaced then the binding must be
cleared from the Gateway first. As the heating schedules are stored by
the Gateway (and not by the App) they will also be cleared and need to
be set up again using the App for both Thermostats once rebound.
1
2
3
Please take note of your
zone Heating Schedules
from the App.
Clear Gateway binding
by pressing BIND button
on base for 5 seconds
(LED will flash during).
LED turns OFF
indicating that binding
has been cleared.
Press
5sec
Zone 1
Mon, Tue,
Wed
08:00 16.0°
17:00 21.0°
23:00 14.0°
4
Gateway icon will disappear after a
few moments indicating they have
been unbound form Gateway.
21
.5
21
.5
