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2. Also provide the following information about the items being returned:

l

Quantity

l

Description of product

l

Serial number

l

The version number of the software currently installed at your site

l

Description of problem or reason for return

l

Whether the product is covered by warranty, Extended Service Plan
(ESP), or Depot Express

l

A purchase order number if items are not covered by ESP or Depot
Express

3. Include the RMA number on the shipping label, if shipping items to

Honeywell.

4. Package the equipment according to the packaging instructions.
5. Address the shipping label as instructed.

SRX3 User Guide - Preliminary

54

Summary of Contents for HBT1500-01

Page 1: ...SRX3 Headset User Guide ...

Page 2: ...s material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of HII 2019 Honeywell International Inc All rights reserved Other product names or marks mentioned in this document may be trademarks or registered trademarks of ...

Page 3: ...uction 5 Audience 5 Talkman Devices and Headsets 5 A700 A700x and A500 Series Devices 5 Speech Recognition Headsets 5 Product Use and Care 6 General Safety Guidelines 6 Statement of Agency Compliance 6 Honeywell Battery Safety 7 Chapter 3 Honeywell Wireless Headsets 9 SRX3 Wireless Headset 10 SRX3 Modular Design 11 Sharing the SRX3 Headset 12 Operator Profiles and Shared Headsets 12 Attaching the ...

Page 4: ...3 Installing the SRX3 Hard Hat Clip 24 Attaching the SRX3 to a Hard Hat 25 Wearing the SRX3 Hard Hat Headset 26 Storing the SRX3 Hard Hat Headset 27 Replacing an Earpad on the SRX3 Hard Hat or High Noise Headset 27 SRX3 High Noise Headset 28 Replacing an Earpad on the SRX3 Hard Hat or High Noise Headset 29 Options for Hearing Impaired Users 30 About Pairing Wireless Headsets 31 Pairing versus Conn...

Page 5: ...and Use of Headsets and Microphones 43 Product Use and Care 43 Chapter 4 Chargers 45 Headset Battery Charger 46 Headset Battery Charger Wall Mount 46 Mounting the Headset Battery Chargers 46 About LED Indicators 48 Headset Battery Charger LED Indicators 48 Chapter 5 Troubleshooting Equipment Problems 51 I Can t Hear Anything Through the Headset 51 My Headset Won t Stay On 51 Troubleshooting Proble...

Page 6: ...anical and Environmental Specifications 57 Battery Notifications 57 SRX3 Headset Battery Charger Specifications 58 Appendix B Honeywell Regulatory Compliance 59 Statement of Agency Compliance 59 Federal Communications Commission Compliance 59 Canadian Compliance 61 CE Marking European Compliance 62 Regulatory Approvals for Bluetooth Radio Devices 62 Declaration of Conformity RoHS 63 SRX3 User Guid...

Page 7: ...ions to http honeywell custhelp com or contact Honeywell Vocollect Technical Support Center United States E mail workflowsolutionsupport honeywell com Phone 866 862 7877 Americas outside U S Australia New Zealand E mail workflowsolutionsupport honeywell com Phone 412 829 8145 Option 3 Option 1 Europe Middle East and Africa E mail workflowsolutionsupport honeywell com Phone 44 0 1344 65 6123 Japan ...

Page 8: ... Honeywell Vocollect RMA to request an RMA number Email ACSHSMVocollectRMA honeywell com Sales and General Inquiries For sales or any other inquiry email vocollectinfo honeywell com or call 412 829 8145 Honeywell Vocollect Solutions 703 Rodi Road Pittsburgh PA 15235 US Phone 1 412 829 8145 Fax 1 412 829 0972 Web http vocollectvoice com Honeywell Vocollect Solutions Japan New Pier Takeshiba South T...

Page 9: ...wledge Base provides thousands of immediate solutions If the Knowledge Base cannot help our Technical Support Portal see below provides an easy way to report your problem or ask your question Technical Support Portal www hsmsupportportal com The Technical Support Portal not only allows you to report your problem but it also provides immediate solutions to your technical issues by searching our Kno...

Page 10: ...tructions on how to obtain a Return Material Authorization number RMA You should do this prior to returning the product Limited Warranty Refer to www honeywellaidc com warranty_information for your product s warranty information Send Feedback Your feedback is crucial to the continual improvement of our documentation To provide feedback about this manual contact the Honeywell Technical Communicatio...

Page 11: ...customers and users of the hardware Talkman Devices and Headsets A700 A700x and A500 Series Devices Vocollect Talkman devices are wearable appliances used with Vocollect headsets to enable voice directed work Operators listen to instructions from these devices to perform tasks such as warehouse order picking and factory floor inspection and then speak simple phrases to enter data All Talkman devic...

Page 12: ...tester or qualified electrician if you believe an outlet may not be properly grounded l Keep all electrical connections dry and off the ground l Do not expose electrical equipment to rain or wet conditions l Do not touch plugs or tools with wet hands l Do not abuse the cords do not carry equipment by its cord and never pull a cord to remove its plug from an outlet Keep the cord away from heat oil ...

Page 13: ...ry in a clean dry environment l Unit should be turned off when replacing its battery l In the event of a battery leak do not allow the liquid to come in contact with skin or eyes If contact is made flush the affected area with large amounts of water and seek immediate emergency medical advice and care l Seek medical advice immediately if a battery is swallowed l If at any time you witness a batter...

Page 14: ...use Handling Used Batteries l When shipping batteries place tape or insulating material securely over the battery contacts to avoid accidental contact in transit Honeywell batteries can be shipped under Special Provision 188 of 49 CFR 172 102 or IATA exception A45 l Never disassemble a battery l Do not leave a battery under strong sunshine or expose a battery to rain or water l Store batteries in ...

Page 15: ...eral use headset X Light industrial customer facing Freezer use X X X High noise areas X X Use with hard hat X Wireless X X X Extreme large small head size X Extreme large small ear size X X X Vocollect Wireless Headset Features l Bidirectional noise canceling microphones for optimal noise cancellation l Windscreen to reduce breathing and other background noises that can make it hard for the devic...

Page 16: ...ormation The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Honeywell is under license Other trademarks and trade names are those of their respective owners SRX3 Wireless Headset The Honeywell SRX3 Wireless Headset is the third generation wireless headset from Honeywell that has been designed to provide better recognition accuracy work across all envi...

Page 17: ... Version 4 2 l Headset tracking and management with VoiceConsole 4 2 l Simple and intuitive interaction indicators l Headset battery management and life prediction with VoiceConsole 4 2 l Field upgradeable headset software for future proofing l Enhanced audio quality and response times l Increased adjustability for larger variety of head sizes and shapes l Backward compatibility in SRX2 mode for V...

Page 18: ...ognize and load the profile of the operator who last used the headset based on the unique ID of the electronics module With automatic operator loading operators who always use the same headset can start their shifts faster When multiple operators share an electronics module however automatic operator loading may not be effective Disabling automatic operator loading in the voice software task packa...

Page 19: ...tronics module 1 Grasp the electronics module with one hand pressing your thumb and fingertips into the gap between the electronics module and earpiece hub 2 With the other hand hold the headband by the earpiece hub 3 Pull the electronics module away from the earpiece hub SRX3 Compatibility Honeywell has tested the SRX3 Wireless Headset with the following devices and Vocol lect Voice Software vers...

Page 20: ...oltage is critically low and about to turn off Headset battery is getting low Change headset battery now Charging SRX3 Wireless Headset Batteries WARNING Once an SRX3 battery is placed on a port in the charger it must remain in the charger for a minimum of five seconds This allows the charger sufficient time to analyze the state of the battery Removing the battery during this five second interval ...

Page 21: ...er port The ring LED indicator light will turn yellow or green when the battery contacts connect to the charger port contacts If the ring LED blinks red the battery is not seated properly Remove the battery and mount it on the port again NOTE See the chart on Battery Charger LED Indicators for more information on LED patterns 6 When the ring LED indicator turns a solid green the battery is fully c...

Page 22: ...With your other hand hold the battery at the end of the electronics module opposite the mic boom 4 Press and hold both battery latches at the same time squeezing them into the sides of the electronics module until the battery releases from the electronics module SRX3 Battery Warm Up Time If a battery has been used in an extreme hot or extreme cold environment charging will not start immediately Wh...

Page 23: ... the microphone is positioned correctly Position the microphone as close to your mouth as possible but outside of your breath stream It should be facing your upper lip and not touching anything for example clothing skin or facial hair Installing the Stability Strap on the SRX3 Wireless Headset 1 Hold the headset so that the earpad faces you and the electronics module faces away 2 Locate the knob o...

Page 24: ...urn the headset so that the t bar pad faces you 5 Locate the slot on the end of the headband near the t bar 6 Align the knob at the free end of the strap with the slot on the headband SRX3 User Guide Preliminary 18 ...

Page 25: ...adset 1 Hold the headset so that the earpad faces you and the electronics module faces away 2 Grasp the earpad and earpad plate assembly and rotate them to the left to unlock the plate from the headband 3 Lift the pad and plate assembly off of the headband 4 Install the replacement pad a Remove the ear pad by pulling it away from the ear pad plate b Slide one side of the new pad over the edge of t...

Page 26: ... all the way around 5 Place the new earpad and earpad plate assembly onto the headset earpiece 6 Rotate the assembly to the right pressing gently into the earpiece until the assembly locks into place Headset Functions and LED Patterns for SRX3 SRX3 User Guide Preliminary 20 ...

Page 27: ... the Plus button N A N A Two tone ascending sequence If connected device says louder Decrease volume Press the Minus button N A N A Two tone descending sequence If connected device says softer Force disconnect for manual pairing in low power mode With headset connected press the Plus and Minus buttons Headset disconnects current pairing and enters low power pairing mode Solid green No tone when en...

Page 28: ...n pairing with a device Normal operation paired and connected N A Headset connected as a slave device Slow flashing blue on 25 off 75 Three ascending tones upon connecting to master device Paired but connection dropped possibly out of range N A Headset connectable but not discoverable Any Bluetooth device can connect if it knows the headset s address Slow flashing green on 25 off 75 Three descendi...

Page 29: ... in clip that attach the SRX3 earpiece electronics module and microphone to most industrial hard hats The Hard Hat headset supports most hard hat models commonly used in the United States Europe and Japan When using the TouchConnect feature to pair the SRX3 Hard Hat Headset with a Talkman A700 A700x Series device you can obtain the operator ID by touching the device to the symbol located on the ou...

Page 30: ...ght sides l Inserting a slotted mount clip in a hard hat o Position the clip with the tab pointing into the slot on the side of the hard hat o The angle of the clip should follow the contour of the hard hat with the rubber stops on the back side of the clip facing the hard hat o Align the tab of the clip to fit into the slot o Slide the clip into the slot until the tab clicks in place and it is fi...

Page 31: ...the bracket screws and slide the brackets and clip off the hard hat Attaching the SRX3 to a Hard Hat With an SRX3 Hard Hat Headset clip mounted on the side of a hard hat the headset s fork and disk assembly snaps securely onto the hat 1 Insert the disk into the hard hat clip from the top 2 Slide the disk into the clip until it snaps into place To remove the headset apply pressure to the tab at the...

Page 32: ...t earcup in toward the head area of the hat until it snaps into its inner position 3 Slide the hard hat onto your head pulling the earcup out as needed then position the hat so the earpad is snug against your ear 4 If the earpad sits too low or high on your ear take off the hard hat and adjust the earcup by pulling or pushing the arms of the fork out of or into the fork sleeves 5 Insert the SRX3 e...

Page 33: ...tronics module and dock it in the mic cap pocket located above the headset earcup 3 Pull the earcup and fork assembly out away from the hard hat until the fork snaps into the outer lock position 4 Rotate the headset n the hard hat clip until the earcup rests against the side of the hat Replacing an Earpad on the SRX3 Hard Hat or High Noise Headset 1 Remove the electronics module from the earcup 2 ...

Page 34: ...rely over the operator s ear to allow him or her to hear voice instructions clearly in areas of high environmental noise Combined with the optimal speech recognition of the SRX3 headset using SoundSense this model offers an effective wireless solution for an industrial environment The single cup design gives operators the option of wearing the headset speaker on either ear for their long term comf...

Page 35: ...available for this model Replacing an Earpad on the SRX3 Hard Hat or High Noise Headset 1 Remove the electronics module from the earcup 2 Pry the earcup apart by grasping the inside and outside sections of the earcup and pulling the two sections apart 3 Remove the worn foam earpad from the inside plate 29 SRX3 User Guide Preliminary ...

Page 36: ...se that makes it difficult to hear the Talkman device prompts In this case Honeywell recommends using a cupped headset to help eliminate distracting input from the assistive devices If a user continues to have problems hearing the Talkman device after trying these options Honeywell strongly recommends consulting a medical professional Hearing loss is a medical condition that requires the attention...

Page 37: ...ator load feature is an exception to the hardware only pairing On supported platforms when an operator connects to a Vocollect wireless headset that connection and operator information are registered in VoiceConsole The next time the operator connects to that headset his or her information will be loaded automatically See the automatic operator load documentation for your Vocollect Voice Software ...

Page 38: ...vice is performing an inquiry scan to find the headset or pair manually Cross pairing is extremely unlikely when a user uses touch pairing SRX3 Headset Pairing Methods After an SRX3 headset enters low or high power pairing mode it is available to accept a pairing initiated by a Talkman A700 series Talkman A500 Talkman T5 Series or other Bluetooth enabled device These pairings can be accomplished u...

Page 39: ...easy to locate any device and headset power the two on in close proximity to one another less than 3 feet and have the two pair automatically It eliminates the need to clear pairings manually or through VoiceConsole as it will clear a pairing when powered off or when placed into the charger by default When you start up the device it will be unpaired and will begin searching for a headset This is t...

Page 40: ...eak and re enter pairing modes from a powered on state l No headset reboot is necessary l It accepts connections from any device that was previously paired to it Pairing an SRX3 Headset with an A700 Device Using TouchConnect The A700 device can use TouchConnect to connect to an SRX3 Wireless Headset when l the A700 device is running VoiceCatalyst l Bluetooth is enabled l the device is sleeping not...

Page 41: ...side of the A700 device that has the symbol and the oval area of the SRX3 s keypad section together aligning the ovals on each and holding them together steadily until the device state ring indicator blinks green Note that there is a 30 second timeout after a headband is recognized in step one You must pair the electronics module within 30 seconds from associating the headband for full functionali...

Page 42: ...ove it from a charger to initiate a scan for headsets 2 Turn on the headset The headset will remain in pairing mode for ten minutes If not paired within ten minutes it powers off 3 Hold the headset and Talkman device so they are within six inches of each other but not touching The blue LED indicator on the Talkman device turns on may flash a few times and then remains lit After 20 to 30 seconds th...

Page 43: ... The blue LED indicator on the Talkman device turns on may flash a few times and then remains lit After 20 to 30 seconds the headset beeps three ascending tones and its LED indicator flashes blue These indicators confirm that a pairing has completed 4 Put on the headset You will hear the headset repeat the serial number of the Talkman device to which it is paired 5 Verify that the number matches t...

Page 44: ...other but not touching 4 Select the ID number of the headset you want to use from the Select SRX Headset list on the screen 5 Tap click or press the appropriate button on the screen or device to create the pairing The device briefly displays that the device attempts to connect to the headset Once the headset connects three tones play in the headset the SRX Headset Status displays as Connected The ...

Page 45: ...ep mode the paging process begins 3 Place the headset in pairing mode l On an SRX3 headset press the Power button to turn it on 4 When the two connect the headset will play ascending connect tones The pairing confirmation step is skipped because the pairing was specified by the user 5 Press the Play Pause button to begin working More about SRX3 Pairing Modes When a headset is in pairing mode it is...

Page 46: ... and enter high power mode l TouchConnect You can pair an A700 or A700x device and an SRX3 headset by touching them This method essentially eliminates the chance of cross pairing and it is quicker and easier than the other methods Placing Headsets in Pairing Modes Initial Headset State SRX3 Controls Pairing Mode Result Off N A Idle mode Mode only allows connection with the last device paired Off P...

Page 47: ...et What can I do A If you are using an SRX3 headset press the and buttons simultaneously to clear the pairing Q The users at my site do not have assigned headsets and devices so they could get a different headset at every shift Which pairing process would you recommend A With an A700 or A700x device VoiceCatalyst only and an SRX3 headset you can use TouchConnect to pair the device and headset With...

Page 48: ... paired with the same device The supervisor must keep the operator s device within range of the operator s wireless headset NOTE This feature is designed to work with Vocollect Talkman devices It may function properly with other devices depending on the available processing power See the release notes for Vocollect Voice software and your device Supervisor Audio offers two listening modes l Combin...

Page 49: ... Honeywell discourages sharing headsets among operators The design of the SRX3 Wireless Headset features an electronics module that can be removed from the headband and windscreen The electronics module can be shared among operators over multiple shifts providing some level of hygiene while potentially reducing costs Product Use and Care l Talkman devices are assembled under strict Honeywell manuf...

Page 50: ...ition performance l Honeywell recommends changing headset windscreens every 90 days to ensure the best performance CAUTION Use only a solution of 70 isopropyl alcohol and 30 water to clean the hard plastics on equipment Other products have not been tested and may degrade the equipment SRX3 User Guide Preliminary 44 ...

Page 51: ... in a cold environment such as a freezer dry the battery before placing it into the charger l Only Honeywell approved batteries should be placed in the battery charger Do not attempt to charge any other type of battery in the charger NOTE l Do not place a device into a charger without a battery attached to it l A device is always on when it is in a charger When a device that is powered off is plac...

Page 52: ...all l Customer assembly required l Customer assumes all responsibility for the installation of these units l Avoid potential hazards electrical wires waterlines and similar building components when drilling into the wall l Avoid blocking power outlets and other wall receptacles when installing the charger l Anchoring a wall mount to a wall stud generally results in a more stable installation If yo...

Page 53: ...ast 12 inches 30 5 cm from the floor Verify that the installation meets all local building codes IMPORTANT The power supply for the charger should already be zip tied in the back of the charger chassis If it is not plug the power supply into the charger and secure it Do not plug it into a power source until after mounting is complete Before attaching the charger to the rail open the locking arms o...

Page 54: ... In some cases an LED will blink alternating between two colors If the LEDs indicate that there is a problem refer to information on troubleshooting to solve the problem See also Troubleshooting Problems Indicated by LED Headset Battery Charger LED Indicators The headset battery charger has an LED indicator light located at the bottom right of the charger face that signals the status of the charge...

Page 55: ... last a full shift Check VoiceConsole for a specific alert message Battery Port Indicators The following chart describes the patterns for the battery port LED indicator lights Ring LED Charge Status Alert LED Battery Health SRX2 Battery Status Solid Green Off Battery is fully charged Solid Yellow Off Battery is charging Blinking Red Off Charging fault detected Solid Green Solid Red Battery alert c...

Page 56: ...SRX3 User Guide Preliminary 50 ...

Page 57: ... a different headset on the device with the problem 5 Turn the device off and then back on again 6 Reboot the device 7 If you are using an SRX or SRX2 headset make sure your headset is paired with your device 8 If the headset is broken send it back to Honeywell for repair My Headset Won t Stay On 1 Make sure the headset wire is clipped properly to your clothing 2 Make sure that you are following t...

Page 58: ...rs return the charger for service About Sending Equipment Back for Repairs IMPORTANT l Only equipment purchased directly from Honeywell can be returned to Honeywell for repairs l If you purchased Honeywell equipment for example a headset in the SR Series from a Honeywell reseller contact the reseller l If you are using Vocollect VoiceClient on a handheld device contact the reseller or device manuf...

Page 59: ...ct with one another or with the sides bottom or top of the shipping container 2 Line the shipping container with at least one layer of padding preferably anti static bubble pack 3 Pack each item individually in a bag or wrapping preferably anti static bubble bags or wrapping If individual wrapping is not possible place some packing material such as anti static bubble pack on the bottom of the ship...

Page 60: ...of problem or reason for return l Whether the product is covered by warranty Extended Service Plan ESP or Depot Express l A purchase order number if items are not covered by ESP or Depot Express 3 Include the RMA number on the shipping label if shipping items to Honeywell 4 Package the equipment according to the packaging instructions 5 Address the shipping label as instructed SRX3 User Guide Prel...

Page 61: ...ng temperatures l 12 drops from 7 feet 2 13 m at minimum and maximum operating temperatures Enclosure rating Meets IP54 with battery inserted Humidity 5 95 condensing Noise Reduction Rating Not applicable NOTE Packaging varies for product shipments Generally packing materials are about 15 of the total shipment weight SRX3 High Noise Headset Specifications Weight 3 74 ounces 106g Operating temperat...

Page 62: ...rd Hat Headset Specifications Weight 2 47 ounces 70g Operating temperature 22 F to 122 F 30 C to 50 C Storage temperature 40 F to 158 F 40 C to 70 C Drop Tested Excludes clips and attachment l 12 drops from 7 feet 2 1 m at minimum and maximum operating temperatures l 24 drops from 6 feet 1 8 m at varying angles and at minimum and maximum operating temperatures Enclosure rating Meets IP54 Humidity ...

Page 63: ...ent software l Battery Charging The battery pack must be charged only in a Honeywell designated charger Mechanical and Environmental Specifications l Drop test specifications The battery meets the transient drop criteria o 24 drops at 6 feet 182 88 cm o 12 drops at 7 feet 213 36 cm l Environmental specifications The battery functions properly in the following conditions o Temperature 22 F to 122 F...

Page 64: ...m fully depleted to fully charged Power supply output voltage 5V Power supply output power 20W max Less than 10W required to charge 6 batteries from fully depleted to fully charged Cord Uses standard IEC 60320 plug Uses wall adapter with switchable plugs provided in kit Operating Temperature 32 to 104 F 0 to 40 C 32 to 104 F 0 to 40 C Storage Temperature 40 F to 158 F 40 to 70 C 40 F to 158 F 40 t...

Page 65: ...mission FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the ...

Page 66: ...posure to radio frequency RF radiation CAUTION Exposure to Radio Frequency Radiation l The following devices each contain an internal low power radio Talkman devices and SRX SRX2 SRX3 SRX SL Wireless Headset l The radiated output power of Honeywell devices and headsets is far below the FCC IC EU radio frequency exposure limits l Nevertheless Honeywell devices shall be used in such a manner that th...

Page 67: ... le canal commun des systèmes mobiles par satellite l es utilisateurs devraient également être avertis que les radars de grande puissance sont désignés utilisateurs principaux utilisateur prioritaires des bandes de fréquences 5250 5350 MHz et 5650 5850 MHz et que ces radars peuvent provoquer des interférences et ou endommager les périphériques LE LAN Canadian Compliance This device contains licens...

Page 68: ...TA member states Regulatory Approvals for Bluetooth Radio Devices Honeywell devices that contain an integrated Bluetooth module are designed to comply with the most current applicable standards on safe levels of RF energy developed by the Institute of Electrical and Electronics Engineers IEEE and the American National Standards Institute Communications Commission FCC The Bluetooth word mark and lo...

Page 69: ... l 0 1 Hexavalent chromium Cr6 l 0 1 Polybrominated biphenyls PBB l 0 1 Polybrominated diphenyl ethers PBDE l 0 1 Bis 2 ethylhexyl phthalate DEHP l Dibutyl phthalate DBP l Diisobutyl phthalate DIBP or qualify for an exemption to the above limits as defined in the Annex of the RoHS Directive Third Party products sold by Honeywell Honeywell has obtained verification from all suppliers of all third p...

Page 70: ... PBB l 0 1 Polybrominated diphenyl ethers PBDE l 0 1 Bis 2 ethylhexyl phthalate DEHP l Dibutyl phthalate DBP l Diisobutyl phthalate DIBP or qualify for an exemption to the above limits as defined in the Annex of the RoHS Directive SRX3 User Guide Preliminary 64 ...

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