Honeywell EQUIP HD3HDIHX, User Manual, Page: 94 / 116

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Troubleshooting
Problem: Live View Does Not Display the Expected Video
Possible solutions:
• Ensure that your web browser settings have been configured to allow ActiveX controls
(see
Installing the Honeywell IP Utility on page 31 for information on setting up your
browser).
• Ensure that the network cable from the camera is connected to both the camera and
the network.
Problem: Failure of IP Utility Software Installation
Solution 1 Disable Norton AntiVirus software, then install the IP Utility software.
Solution 2 Enable Microsoft .NET Framework 3.5 on your workstation. It usually comes
pre-installed on Windows 7.
Enabling Microsoft .NET Framework 3.5 on Your Workstation
1. Go to Start

Control Panel

Programs

Programs and Features .
2. Click the check box beside Microsoft .NET Framework 3.5 to enable it.
Click OK to save the new setting.
Problem: Cannot Connect to a Device
When the following message ( Figure B-1 ) displays in the status bar of the IP Utility, your
device connection is limited. Usually this warning indicates that your PC and the device
your are connecting to are on different subnets. Contact your network administrator for help
to resolve your network issue(s).
Figure B-1 Limited or No Connection Message