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Frequently asked questions
Q:
Q Will my thermostat still work if I lose my Wi-Fi connection?
Q:
A Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
Q:
Q How do I find the password to my router?
Q:
A Contact the manufacturer of the router or check the router documentation.
Q:
Q Why am I not seeing my Wi-Fi setup page?
Q:
A You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
Q:
Q Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the
thermostat?
Q:
A Verify that the password entered for the Wi-Fi router is correct.
Q:
Q Where can I find my MAC ID and MAC CRC codes?
Q:
A The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or
on the back of the thermostat (visible when removed from wallplate). Each thermostat has a
unique MAC ID and MAC CRC.
Q:
Q My thermostat is unable to register to the Total Connect Comfort website.
Q:
A Verify that the thermostat is correctly enrolled on your home Wi-Fi network. The message
center will display
Wi-Fi Setup
or
Register at Total Connect
. You might also see the Wi-Fi Signal
strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer,
verify that
you can open the site at mytotalconnectcomfort
If you cannot open the site, switch off the internet modem for a few seconds, then power it
back on.
Q:
Q I registered on the Total Connect Comfort website but was unable to login using my new
account.
Q:
A Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
Q:
Q I have signed up on the Total Connect Comfort website and have not received a
confirmation email.
Q:
A Check for the email in your Junk or Deleted folder.
Q:
Q Is there a way to extend the signal strength?
Q:
A Most standard routers can be set up to be a repeater. You can also purchase and install a
Wi-Fi repeater.
