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Honda 2012, Warranty Manual

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Honda 2012 Warranty Manual Download Page 33

ALBERTA

BROOKS

T1R 0V5

HONDA MAGIC

PHONE 403-362-8666

1240 - 2ND A STREET WEST

FAX 403-362-6454

CALGARY

T2J 7J5

CALGARY HONDA

PHONE 403-253-6531

11700 LAKE FRASER DRIVE S.E.

FAX 403-253-6572

CALGARY

T2A 2N8 T&T HONDA

PHONE 403-291-1444

888 MERIDIAN ROAD N.E.

FAX 403-291-4995

CALGARY

T3E 6W4 HONDA WEST

PHONE 403-249-9100

55 GLENBROOK PLACE S.W.

FAX 403-685-6224

CALGARY

T3G 3P7

VILLAGE HONDA

PHONE 403-239-3900

155 CROWFOOT WAY N.W.

FAX 403-239-4233

EDMONTON

T5S 1M9 YELLOWHEAD HONDA

PHONE 780-483-4024

17860 - 102ND AVENUE

FAX 780-489-5729

EDMONTON

T5E 6M7 ALBERTA HONDA

PHONE 780-474-8595

9525 - 127TH AVENUE

FAX 780-474-0792

EDMONTON 

T6E 6S9

MILLWOODS HONDA

PHONE 780-463-7888

9688 - 34TH AVENUE

FAX 780-430-0373

EDSON 

T7E 1T6 GATEWAY HONDA

PHONE 780-723-6601

5123 - 4TH AVENUE

FAX 780-723-3611

GRANDE PRAIRIE T8V 4H9 NORTHGATE HONDA

PHONE 780-532-8010

13116 - 100TH STREET

FAX 780-539-1670

LETHBRIDGE

T1J 4V1

MCFADDEN HONDA

PHONE 403-327-7250

3405 - 2ND AVENUE S.

FAX 403-320-9266

LLOYDMINSTER T9V 2W7 LLOYDMINSTER HONDA

PHONE 780-875-8355

1904 - 50TH AVE.

FAX 780-875-5531

MEDICINE HAT

T1B 4R7

SUN VALLEY HONDA

PHONE 403-526-0626

16 STRACHAN COURT EAST

FAX 403-529-9729

MORINVILLE

T8R 1K6

FRONTIER HONDA

PHONE 780-939-3670

8704 - 100TH STREET

FAX 780-939-5306

OKOTOKS

T1S 1A2

OKOTOKS HONDA

PHONE 403-652-7324

100 NORTHGATE BLVD.

FAX 403-842-1108

RED DEER

T4R 2N7 HONDA RED DEER SALES

PHONE 403-347-7700

1824 - 49TH AVENUE

FAX 403-342-4411

SHERWOOD PARK T8H 2N1 SHERWOOD HONDA

PHONE 780-417-0005

30 AUTOMALL DRIVE

FAX 780-417-9772

BRITISH COLUMBIA / COLOMBIE-BRITANNIQUE

ABBOTSFORD

V2T 5M1 THE HONDA WAY

PHONE 604-857-1430

30150 AUTO MALL DR.

FAX 604-857-9146

BURNABY

V5C 2K7

HAPPY HONDA AUTO

PHONE 604-294-2111

4780 EAST HASTINGS ST.

FAX 604-294-8666

BURNABY

V5E 1E6

OPENROAD HONDA

PHONE 604-525-4667

6984 KINGSWAY

FAX 604-525-8692

CAMPBELL RIVER V9W 2H4 CAMPBELL RIVER HONDA

PHONE 250-286-0641

2773 NORTH ISLAND HWY.

FAX 250-286-0670

CASTLEGAR

V1N 1H9 GLACIER HONDA

PHONE 250-365-4845

1602 COLUMBIA AVE.

FAX 250-365-4865

CHILLIWACK

V2R 4H1

PERFORMANCE HONDA

PHONE 604-792-2724

44954 YALE R.W.

FAX 604-792-9206

COURTENAY

V9N 3P7

ISLAND HONDA

PHONE 250-338-7761

1025 COMOX ROAD

FAX 250-338-0400

CRANBROOK

V1C 3Y6

KOOTENAY HONDA

PHONE 250-489-4311

1027 VICTORIA AVE. N.

FAX 250-489-4307

DUNCAN 

V9L 6C1

DISCOVERY HONDA

PHONE 250-748-5814

6466 BELL MCKINNON ROAD

FAX 250-748-2812

Province/City

Postal Code

Address

Telephone/Fax

Province/Ville

Code postal

Adresse

Téléphone/Fax

Province/City

Postal Code

Address

Telephone/Fax

Province/Ville

Code postal

Adresse

Téléphone/Fax

For up-to-date dealer listings visit 

www.honda.ca

Pour une liste à jour des concessionnaires, visitez notre site 

www.honda.ca

Dealers / Répertoire des concessionnaires

DEALER LISTING

27044 Relay Honda Guts 2012 Eng  11/30/10  4:23 PM  Page 33

Summary of Contents for 2012

Page 1: ...2 0 1 2 Warranty Guide Plus Dealer Listing 00X38 H12 W000 RG 80000 2011 01 12 Printed in Canada ...

Page 2: ... on the original odometer here ODOMETER CHANGE AT KM DATE D M Y Honda Owner s Guide To Warranty And Maintenance This booklet provides valuable information about the Honda Five Year No Nonsense Warranty and maintenance of your new Honda Keep it with your Owner s Manual for quick convenient reference 27044 Relay Honda Guts 2012 Eng 11 24 10 2 20 PM Page 1 ...

Page 3: ... 15 Accessories warranty 16 Replacement parts warranty 17 Replacement muffler lifetime limited warranty 17 Tire warranty 17 Warranty Limitations Exceptions 18 Away from home repairs 21 Honda Plus Added Owner Security 22 CUSTOMER RELATIONS Change of address Ownership Leasing 23 Customer Relations Department 24 HONDA CAR CARE Caring for your new Honda 25 Genuine Honda parts and service overview 29 M...

Page 4: ... in service excellence throughout the life of your vehicle ownership Our No Nonsense Warranty and recommended maintenance schedule is your guarantee of worry free ownership And with Honda Plus you can enjoy prolonged peace of mind by choosing the coverage that works best for you For the Honda Dealer nearest you please visit www honda ca call 1 888 9 HONDA 9 or refer to the dealer listing following...

Page 5: ...ada For your added peace of mind it is backed by Honda Canada Inc on behalf of Honda Motor Co Ltd Tokyo Japan Wherever you see the word Honda you may assume that it refers to either Honda Canada Inc or Honda Motor Company Ltd whichever is more appro priate to the text In addition to the Honda Five Year 100 000 Km No Nonsense Warranty you and your new Honda are also protected by an additional serie...

Page 6: ...Train Five years 100 000 Km See page 7 8 and 10 Distributor s warranty Three years 60 000 Km See page 9 Kilometres 20 000 40 000 60 000 80 000 100 000 130 000 160 000 Unlimited The owner of the vehicle is responsible to report to an authorized Honda dealer in Canada any items which they feel are defective and request warranty coverage if applicable within the terms of the warranty The vehicle must...

Page 7: ...equire repairs covered by this warranty And if you sell your Honda before the warranty expires the Honda Five Year 100 000 Km No Nonsense Warranty transfers to the new owner at no charge A welcome fact that can make your Honda worth even more at trade in time A check list of all the items covered by the Honda Five Year 100 000 Km No Nonsense Warranty is shown on page 8 Honda Warranty Protection Ma...

Page 8: ...ts are considered to be a maintenance item Replacement at or before at the customer s discretion the scheduled interval see the owner s manual is required such replacement is the vehicle owner s responsibility and is not covered by warranty Wheel Bearings Front and Rear Front and Rear Hubs CV joints Driveshafts Cylinder block and all internal parts Cylinder head and all internal parts Camshaft and...

Page 9: ... for concern All Honda warranties begin on the date the vehicle is delivered to the first retail purchaser or if the vehicle is leased or placed in service as a demonstration vehicle the date the vehicle is first placed in service 1 YOUR DISTRIBUTOR S WARRANTY Three Years or 60 000 Km whichever occurs first This warranty is your guarantee that under normal use and maintenance your new Honda includ...

Page 10: ...CONTROL SYSTEMS WARRANTY Three years or 60 000 Km whichever occurs first This warranty guarantees that the emission control systems in your new Honda conform with all published Canadian Federal and Provincial emission control standards Any defects in material and workmanship in the emis sion control systems which cause non compliance with those standards will be repaired or replaced with new or re...

Page 11: ... Tank Fuel Tank Vapour Recirculation Tube Fuel Tank Vapour Control Valves Fuel Tank Vapour Liquid Separation Control Valves Fuel Tank Pressure Sensor Fuel Pressure Regulator Fuel Filter Fuel Fill Pipe Fuel Fill Cap Evaporative Emissions Canister Evaporative Emissions Valves Evaporative Emissions lines and Hoses Throttle Body Throttle Position Sensor Throttle Actuator Mass Airflow Sensor Intake Man...

Page 12: ...ator Lamp MIL OBD SYSTEM FUEL INJECTION SYSTEM Engine Powertrain Control Module ECM PCM including Barometric Pressure Sensor and Software Upgrades Fuel injectors Fuel Rail Fuel Lines MAP MAF Sensor Oxygen Air Fuel Ratio Sensors Engine Coolant Temperature Sensor Intake air temperature sensor Knock Sensor Thermostat Accelerator Pedal Module Position Sensors Hoses clamps brackets piping bolts and gas...

Page 13: ...s 160 000 Km INTEGRATED MOTOR ASSIST SYSTEM Bus Bar Motor Control Module Relay Motor Commutation Sensor Motor Rotor Position Sensor Motor Power Cable High Voltage Motor Power Inverter Module Cable Motor Power Inverter Module Battery Module Fan Assembly including Air Ducts High Speed Motor Power Inverter Module Fan Control Relay Battery Current Sensor Motor Drive Module Capacitor Motor Current Sens...

Page 14: ...ces or corrosion caused by stone chips or other impacts This warranty guarantees that the surface of your new Honda vehicle s body will be free from any readily visible corrosion for a period of three years from the date of first registration Additionally this warranty guarantees that your new Honda will be free from any paint related defects for three years 60 000 Km If any defects which cause pe...

Page 15: ...nty 7 YOUR BATTERY WARRANTY Up to three years prorated No distance limit This warranty is your guarantee that the original battery installed in your new Honda vehicle will be free from defects in material and workmanship for a period of three years from date of first registration If any defects should be found and reported to a Honda dealer within the first twenty four months the battery will be r...

Page 16: ...e date EXCEPTIONS Floor Mats 1 year Nose Masks 1 year Apparel 30 days Aluminum Rims Surface finish damaged by external causes i e car wash curb stone chipping non OE wheel weights Light Bulbs 1 year 20 000 km whichever comes first If any defects should be found and reported to a Honda dealer within the specified period necessary repairs or replacements will be made at no cost to you immediately up...

Page 17: ...nties receive the balance of the original applicable warranty 10 YOUR REPLACEMENT MUFFLER LIFETIME LIMITED WARRANTY This warranty guarantees that genuine Honda replace ment mufflers will be free from defects in material and workmanship for as long as the original purchaser of that muffler owns the Honda vehicle on which it was installed by an authorized Honda dealer If any defects should be found ...

Page 18: ...dometer or emission control systems have been altered modified or remodelled and rendered inoperative or the true distance travelled cannot be determined 5 Any warranty repair not diagnosed and or performed by an authorized Honda dealer 6 Deterioration due to normal wear or exposure 7 Vehicles which have for any reason been declared a total loss or sold for salvage purposes or reconstruction 8 Veh...

Page 19: ...Any claim presented without adequate proof of accessory purchase and or installation date and odometer reading at time of installation YOUR GENUINE HONDA REPLACEMENT PARTS WARRANTY DOES NOT COVER 1 Any claim presented without adequate proof of purchase date installation date and odometer reading at the time of installation 2 Parts considered to be normal maintenance items such as filters brake lin...

Page 20: ...t and any other indirect incidental or conse quential damages inconveniences or commercial loss 3 Honda reserves the right at any time to make changes in design or specification of any Honda vehicle or any part without notice and without incurring obligation to make or install similar changes on vehicles and or parts previously purchased 4 The provisions contained in the written warranties set for...

Page 21: ...n your Honda is provided by Honda Canada through Canadian Honda automobile dealers Canadians who are in the U S on vacation or who are temporarily located in the U S for business reasons may obtain warranty coverage from a local U S Honda dealer Because Canadian Warranty Coverage may differ from U S Warranties owners of Canadian vehicles should have documentation with them to con firm the original...

Page 22: ...hat much more appealing ROADSIDE ASSISTANCE As a valued owner of a new Honda vehicle you are entitled to the Roadside Assistance Program in addition to your Manufacturer s Vehicle Warranties Honda Plus provides a network of more than 20 000 approved towing and roadside service facilities Every one is pre screened and qualified to provide round the clock towing and roadside assistance In the event ...

Page 23: ...e the first trip in your Honda a visit to your Honda dealer LEASING YOUR HONDA YOU CAN STILL KEEP INFORMED While your leased Honda is owned by the leasing company you can still receive information updates and exciting special promotion releases directly from us Simply visit your Honda dealer and register with him or her That way you won t miss any of the added bene fits that come with driving a ne...

Page 24: ...gh the three step Customer Satisfaction Procedure described previously If after exhausting these procedures your problem is still not resolved you have yet another option Honda endeavours to resolve all of customer vehi cle concerns through our dealer network and with our direct assistance where necessary Occasionally a cus tomer complaint cannot be resolved despite our best efforts In these insta...

Page 25: ... candidates for increased rates of corrosion A GOOD WASHING DOES MORE GOOD THAN YOU D THINK You should wash your vehicle at regular intervals and at least once a week under adverse conditions When washing be sure that your Honda is in the shade and the paint surface is cool Begin by softening up the dirt on the underside of the body and radiator area with a jet of water Then rinse the entire body ...

Page 26: ...ns also apply to vehicles used in areas known to be above normal in atmospheric salts such as coastal regions and those having above normal atmospheric corrosives such as sulphur dioxide TOUCH UP TIPS If any metal has been exposed due to scratches or chips from road debris the area should be treated immediately by your Honda dealer a qualified auto body repair shop or yourself If you choose to do ...

Page 27: ...ke special precautions to protect their vehicles from related corrosion CHOOSE THE RIGHT MUD AND STONE SHIELDS If you do much of your driving on gravel and loose stone surfaces or on roads that are heavily salted con sider buying mud or stone shields which mount on the lower body edge behind each wheel For best results the shield should extend as close to the road as is prac tical Small purely dec...

Page 28: ...st out of the material frequently For general cleaning use a solution of mild soap and luke warm water letting it air dry To clean off hard to remove spots use a commercially available fabric cleaner Test it on a hidden area of fabric first to make sure it does not bleach or stain the fabric Follow the instructions that come with the cleaner VINYL SURFACES Remove dirt and dust with a vacuum cleane...

Page 29: ...with your Honda dealer s highly com petitive pricing plus a regular schedule of special promotions chances are you ll also realize some substantial savings Then there s the established fact that people who maintain their Honda to original equipment standards can expect fewer mechanical problems plus more value for their Honda at trade in time This may make you feel uncomfortably like a cap tive au...

Page 30: ...p protect the finish Always wax your Honda in the shade when the paint surface is cool Covering over exposed metal helps prevent rust So if you find any minor scratches in the paint your Honda dealer has touch up paint to match your Honda s body colour Dirt embedded in fabric causes it to wear more quickly so it s a good idea to shampoo your Honda s inte rior occasionally just like you do your hom...

Page 31: ...n your Honda s precise handling they ll also wear unevenly Check your tires occasionally to see that they are inflated to the level recommended in your owner s manual Check for uneven tread wear It s a sign that precision adjustments are needed Also be sure to have your Honda dealer rotate your tires regularly to help extend tread life 9 A QUESTION OF ADDITIVES Your Honda vehicle does not require ...

Page 32: ... from your gar den hose will keep them clear 4 The inside of the rear bumper can trap dirt and salt Rinse it out occasionally 5 Spray the radiator fins from the back side to rinse away salt and sand that may accumulate in the radiator fins Eliminate build ups of dirt and salt from your Honda s underbody and you ll be doing a lot to help eliminate rust Here are the prime locations that need a good ...

Page 33: ...324 100 NORTHGATE BLVD FAX 403 842 1108 RED DEER T4R 2N7 HONDA RED DEER SALES PHONE 403 347 7700 1824 49TH AVENUE FAX 403 342 4411 SHERWOOD PARK T8H 2N1 SHERWOOD HONDA PHONE 780 417 0005 30 AUTOMALL DRIVE FAX 780 417 9772 BRITISH COLUMBIA COLOMBIE BRITANNIQUE ABBOTSFORD V2T 5M1 THE HONDA WAY PHONE 604 857 1430 30150 AUTO MALL DR FAX 604 857 9146 BURNABY V5C 2K7 HAPPY HONDA AUTO PHONE 604 294 2111 ...

Page 34: ...E V8G 1J8 TERRACE HONDA SALES PHONE 250 638 8171 4534 KEITH AVENUE FAX 250 638 8175 VANCOUVER V6J 3J1 CARTER HONDA PHONE 604 736 2821 2390 BURRARD STREET FAX 604 736 2567 VANCOUVER V5T 3J6 KINGSWAY HONDA PHONE 604 873 3676 368 KINGSWAY FAX 604 873 6286 VANCOUVER V6P 5Z1 VANCOUVER HONDA PHONE 604 324 6666 850 S W MARINE DRIVE FAX 604 324 1612 VERNON V1B 3R4 SUNSHINE HONDA PHONE 250 545 0531 6425 HI...

Page 35: ...COTIA NOUVELLE ÉCOSSE AMHERST B4H 4A1 CUMBERLAND HONDA PHONE 902 667 3844 110 SOUTH ALBION ST FAX 902 667 4041 BIBLE HILL B2N 4G9 CENTURY HONDA PHONE 902 897 1700 126 MAIN STREET FAX 902 897 1717 BRIDGEWATER B4V 2H2 BRIDGEWATER HONDA PHONE 902 543 7796 366 DUFFERIN STREET FAX 902 543 4824 DARTMOUTH B2W 6K1 PORTLAND STREET HONDA PHONE 902 435 3330 36 BAKER DRIVE FAX 902 435 9652 HALIFAX B3K 5S3 COL...

Page 36: ...HONE 519 836 0640 995 WOODLAWN ROAD WEST FAX 519 836 1953 HAMILTON L8E 1H8 IMAGE HONDA PHONE 905 561 4100 155 CENTENNIAL PKWY N FAX 905 561 9028 HAMILTON L9B 1K2 STERLING HONDA PHONE 905 574 3200 1495 UPPER JAMES ST FAX 905 574 0321 HANOVER N4N 3C3 HANOVER HONDA PHONE 519 364 1010 1153 7TH AVENUE FAX 519 364 7205 HAWKESBURY N7T 1T8 HAWKESBURY HONDA PHONE 613 632 5222 455 COUNTY ROAD 17 FAX 613 636...

Page 37: ...D FAX 613 741 7709 OTTAWA K2B 6R1 OTTAWA HONDA PHONE 613 726 0333 955 RICHMOND ROAD FAX 613 728 0995 OWEN SOUND N4K 5W9 OWEN SOUND HONDA PHONE 519 371 4040 P O BOX 820 R R 5 SUNSET STRIP FAX 519 371 4047 PEMBROKE K8A 7A5 PEMBROKE HONDA PHONE 613 735 6835 1405 PEMBROKE ST WEST FAX 613 732 4592 PETERBOROUGH K9J 6X9 TRENT VALLEY HONDA PHONE 705 748 2777 851 HWY 7 R R 8 FAX 705 748 0262 PICKERING L1V ...

Page 38: ...UTO VAUGHAN BLVD FAX 905 832 6969 WATERLOO N2L 5Z6 WATERLOO HONDA PHONE 519 746 4120 545 KING STREET NORTH FAX 519 746 7337 WELLAND L3B 5X4 CONTINENTAL HONDA PHONE 905 734 3483 113 SHAW STREET FAX 905 734 7302 WHITBY L1N 9Z1 WHITBY OSHAWA HONDA PHONE 905 666 1772 300 THICKSON RD S 905 686 1745 FAX 905 666 4571 WINDSOR N8T 1E6 WINDSOR HONDA PHONE 519 945 8100 7180 TECUMSEH ROAD EAST FAX 519 945 218...

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