3
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Leaks underneath handle.
Bonnet has come loose or O-ring on cartridge is
dirty or twisted.
1. Move the handle to the OFF position. Unscrew the handle screw and remove the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge stem to the on position. The
leak should stop draining out from around the cartridge stem.
3. Shut off the water supply. Remove the bonnet by turning it counterclockwise. Lift out the
cartridge valve. Inspect the larger O-ring on the cartridge bonnet and the smaller O-ring
on the cartridge stem. Remove any debris from the O-rings. If either O-ring is twisted,
straighten it out. If either O-ring is damaged, replace the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges on the two sides of
the cartridge bonnet fit into the grooves on the two sides of the faucet body. Tightly screw
the bonnet onto the faucet body.
5. Re-install the handle.
Water does not completely shut off.
Rubber valve seat is dirty, stuck, or broken.
1. Shut off the water supply to the faucet that leaks.
2. Remove the handle on the problem side. Loosen the bonnet by turning it counterclockwise.
Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or brass scrap on the
surface of the seat, remove it. If the rubber seat is stuck tightly in the water inlet hole, push it
gently with a fingertip so that it moves up and down smoothly. The spring (smaller end up)
must be replaced underneath the valve seat. If the rubber valve seat is worn out or broken,
replace the cartridge by calling customer service.
4. Replace the cartridge in the faucet body. Make sure that the ridges on the two sides of the
cartridge bonnet fit into the grooves on the two sides of the faucet body. Tightly screw the
bonnet onto the faucet body.
5. Re-install the handle.
Faucet leaks around aerator.
Aerator incorrectly fitted.
1. Unscrew the aerator by turning it clockwise. Inspect the black rubber packing inside the
aerator. The rubber packing should be flat.
2. Screw the aerator onto the spout end and tighten.
Improper water pattern.
Aerator dirty or small parts inside aerator
improperly installed.
1. Remove the aerator from the spout end by turning it clockwise.
2. Gently flush the small parts inside the aerator to clear away any debris.
3. Re-install the small parts as shown in the exploded diagram. Metal screens must be flat and
plastic supporter must be straight.
4. Screw the aerator onto the spout end and tighten.
CARE AND MAINTENANCE
Clean periodically with a soft cloth. Avoid abrasive cleaners, steel wool, and harsh chemicals as these will dull the finish and void your warranty.
ROUGH-IN
20
-7
/8
"
2-
1/8"
10"
8"
8-1/2"
10-7/8"
6
-5/8
"
2-3/8"
9/16"-24UNEF-2B
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