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TROUBLESHOOTING
Symptom
Cause
Solution
Unit Won’t Power On
Ac Adapter Unplugged
Plug-In Adapter
AC Adapter Bad
Contact Homeseer
Power Cable Bad
Unit Powers On But Won’t Boot
USB Hardware Conflict
Detach USB Device And Reboot
Software Failure
Contact Homeseer
Hardware Failure
Z-Wave Devices Cannot Be Included
Into Z-Wave Network
Device Was Previously Installed On
Another Z-Wave Network
Use “Exclude Device” Procedure To
Reset Device, Then Try To Include
Device Failure
Replace Device
Z-Stick Failure
Contact Homeseer
HSDiscover Cannot Locate Device
HomeTroller Zee Not Powered On
Power Unit On
HomeTroller Zee Not Fully Booted
Wait 2 Minutes For Unit To Boot
HomeTroller Zee Not Connected To
LAN
Connect Unit To Router And Reboot
Door Locks Won’t Include Or Can’t
Be Controlled
Inclusion Process Incorrect Or
Incomplete
Exclude Devices and Repeat
Procedure Outline In “Including
Battery Powered Devices” Section
Sensors Won’t Include Or Can’t Be
Monitored
Wi-Fi not Connecting
Incorrect Wi-Fi SSID or Password
Contact HomeSeer
All Other Problems
Contact HomeSeer
Red Light Won’t Go Away
OS cannot boot
Contact HomeSeer
Blue Light Won’t Go Away
HS3 cannot boot
Contact HomeSeer
Green Light Won’t Go Away
Everything is booted!
No Solution necessary.
*Note that Add = Include, Remove = Exclude, and Copy = Replicate
HS3 Recovery Procedure
Use this procedure if your HomeTroller becomes unresponsive or inaccessible.
1.
With a browser-enabled device, enter the IP address followed
by “:911”. Example:
http://192.168.2.50:911
This screen at right will appear >
2.
Option 1: Use this option if you cannot access your system due
to forgetting username, changing settings that cause HS3 to
not boot correctly, or enabling a plug-in that may cause HS3 to
crash.
3.
Option 2: Use option 2 if you want to revert back to an update
or update to the latest version.
4.
Update HS Recovery Utility: Use this to check for updates to
your Recovery page with added recovery options.
5.
Return to HS: This will bring you back to find.homeseer.com to
find your HS3 system.
HomeTroller Zee System Restore Procedure
Use this procedure only after the 911 features do not fix your problem and you have contacted HomeSeer support. This
procedure will
wipe your existing data
. Make sure to BACKUP your HS3 configuration by going to Tools->Setup.
1.
Plug in a monitor and keyboard to your Zee.
