TROUBLESHOOTING
CLEANING AND CARE
CAUTION:
Before cleaning the unit, turn power off and unplug the Power Adapter from the wall and the unit.
For best performance, we recommend:
• NEVER use water or any household cleaners or detergents to clean the True HEPA filter or carbon odour filter.
• Clean off the outside of the unit with a dry cloth once a month.
• NEVER use water, wax, polish, or any chemical solution to clean the outside of the unit.
• Clean off the grille cover using a damp cloth or the brush attachment of your vacuum once a month.
• Replace the True HEPA filter every 12 months under normal usage conditions.
• Replace the PetPlus Odour filter every 6 months under normal usage conditions.
• Vacuum the pre-filter once a month
• Always use genuine HoMedics replacement filters for optimal performance.
• If you will not be using the air purifier for an extended period of time, please store in the the box, or a cool dry place.
Problem
Possible Cause
Solution
Unit will not operate
• Unit is not plugged in
• Unit not turned on
• No power at outlet
• HEPA filters not installed properly
Reduced airflow or poor filtering
• Plastic wrapping not removed
• The back grill cover may be blocked
• The pre-filter may be clogged
• Remove plastic wrapping from filters
• Check to make sure nothing is blocking the back
grill cover and air intake
• Check and clean the pre-filter (page 10)
Excessive noise
• The unit is not level
• PetPlus odor filters still in plastic bags
• The filters are not seated properly
• The filters may be dirty restricting air flow
• Place the unit on a flat, even surface
• Remove the PetPlus filters from plastic bags
• Make sure all filters are secured
• Replace the filters
Replace filter light remains lit after
filter replacement
• The replace filter indicator needs to be reset
• Press and hold the replace filter button until you
hear a beep
The unit seems to be producing
odours
• The filters need replacing
• Replace the filters as needed
