1-YEAR LIMITED WARRANTY
We
or us means HoMedics Australia Pty Ltd ACN 31 103
985 717 and our contact details are set out at the end of
this warranty;
You
means the purchaser or the original end-user of the
Goods. You may be a domestic user or a professional user;
Supplier
means the authorised distributor or retailer of
the Goods that sold you the Goods in Australia and New
Zealand; and
Goods
means the product or equipment which was
accompanied by this warranty and purchased in Australia
and New Zealand.
For Australia:
Our Goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled,
subject to the provisions of the Australian Consumer Law,
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled, subject to the provisions of
the Australian Consumer Law, to have the Goods repaired
or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure. This is not a
complete statement of your legal rights as a consumer.
For New Zealand:
Our Goods come with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. This guarantee
applies in addition to the conditions and guarantees
implied by that legislation.
The Warranty
HoMedics sells its products with the intent that they are
free of defects in manufacture and workmanship under
normal use and service. In the unlikely event that your
HoMedics product proves to be faulty within 1 year from
the date of purchase due to workmanship or materials only,
we will replace it at our own expense, subject to the terms
and conditions of this guarantee. The warranty period is
limited to 3 months from the date of purchase for products
used commercially/professionally.
Terms and Conditions:
In addition to the rights and remedies that you have under
the Australian Consumer Law, Consumer Guarantees Act
of New Zealand or any other applicable law and without
excluding such rights and remedies warranty against
defects:
1. The Goods are designed to withstand the rigors
of normal household use and are manufactured
to the highest standards using the highest quality
components. Whilst unlikely, if, during the first 12
months (3 months commercial use) from their date
of purchase from the Supplier (Warranty Period),
the Goods prove defective by reason of improper
workmanship or materials and none of your statutory
rights or remedies apply, we will replace the Goods,
subject to the terms and conditions of this warranty.
2. We do not have to replace the Goods under this
Additional Warranty if the Goods have been damaged
due to misuse or abuse, accident, the attachment
of any unauthorised accessory, alteration to the
product, improper installation, unauthorised repairs
or modifications, improper use of electrical/power
supply, loss of power, malfunction or damage of an
operating part from failure to provide manufacturer’s
recommended maintenance, transportation damage,
theft, neglect, vandalism, environmental conditions or
any other conditions whatsoever that are beyond the
control of HoMedics.
3. This Warranty does not extend to the purchase of
used, repaired or second-hand products or to products
not imported or supplied by HoMedics Australia Pty
Ltd, including but not limited to those sold on offshore
internet auction sites.
4. This Warranty extends only to consumers and does not
extend to Suppliers.
5. Even when we do not have to replace the Goods,
we may decide to do so anyway. In some cases, we
may decide to substitute the Goods with a similar
alternative product of our choosing. All such decisions
are at our absolute discretion.
6. All such replaced or substituted Goods continue to
receive the benefit of this Additional Warranty for the
time remaining on the original Warranty Period (or
three months, whichever is the longest).
7. This Additional Warranty does not cover items
damaged by normal wear and tear including but not
limited to chips, scratches, abrasions, discolouration
and other minor defects, where the damage has
negligible effect on the operation or performance of
the Goods.
8. This Additional Warranty is limited to replacement
or substitution only. As far as the law permits, we
will not be liable for any loss or damage caused
to property or persons arising from any cause
whatsoever and shall have no liability for any
incidental, consequential, or special damages.
9. This warranty is only valid and enforceable in Australia
and New Zealand.
Making a Claim:
In order to claim under this Warranty, you must return the
Goods to the Supplier (place of purchase) for replacement.
If this is not possible, please contact our Customer Service
department by email: [email protected] or at the
address below.
• All returned Goods must be accompanied by
satisfactory proof of purchase which clearly indicates
the name and address of the Supplier, the date and
place of purchase and identifies product. It is best to
provide an original, legible, and unmodified receipt or
sales invoice.
• You must bear any expense for return of the Goods or
otherwise associated with making your claim under
this Additional Warranty.
DISTRIBUTED BY
AUSTRALIA: HoMedics Australia Pty Ltd, 14 Kingsley Close, Rowville, VIC 3178 I Phone: (03) 8756 6500
NEW ZEALAND: CDB Media Ltd, 4 Lovell Court, Albany, Auckland, New Zealand 0800 232 633
Handheld Physio
Massager
1
year limited warranty
Instruction Manual and
Warranty Information
PGM-200-AU
