18
G
B
TROUBLESHOOTING & MAINTENANCE
Hygiene
After using the product
Clean the device with a soft, damp cloth but make sure squeeze a cloth dry and to clean the foot pedal area.
Store the Electrode Gel pads on the plastic pad protectors provided.
Storage
Keep the whole set of product clean and storage in a dust free and dry location under the condition
Storage temperature and humidity
-10°C to 60°C, 10% to 95% RH
Operating temperature and humidity
-5°C to 50°C, 30% to 90% RH
Problem
Cause
Rectification
Device will not turn on. - Batteries inserted in wrong direction.
- The adapter does not plug well into device
properly.
- Insert batteries in correct direction or check the
battery is in full power.
- Check the connection of the adapter jack is in
well connected. And also the DC adapter with
well connecting to the main socket.
Power turns off too
soon
- Gel pads not attached correctly to the skin.
- Attach Gel pads correctly to the skin
Power turns off while
using massager
- If you are using the batteries operation, then
the batteries weak/exhausted
- Fit 4 new identical 1.5V alkaline batteries type
AA
- The 30 minute timer is included as this is the
recommended maximum treatment time, it is
possible to simply restart the treatment if
required (for a second user for example).
- Restart treatment or turn off the massager.
- If you are using the body massage, the
electrode gel pad may be broken
-Replace electrode gel pad
It is difficult to attach
Gel pad to the skin
- Transparent film not peeled off
- Gel pad applied immediately after washing
- Adhesive surface of Gel pad damaged
- The gel pads get dirty and lost their
adhesive/stickiness
- Peel off film on the adhesive surface of Gel pad
- Sufficiently dry Gel pad
- Replace Gel pad
- Replace Gel pad or clean the gel pad with a
small drop of water onto the sticky side of the
electrode pad and rub into the surface
Adhesive surface of
Gel pad is not sticky
- Use of Gel pad whilst perspiring
- Gel pad washed too long and/or too frequently
- Gel pads stored under high temperature, high
humidity, direct sunshine
Leave Gel pad in freezer for overnight
It is difficult to feel
stimulation
- You sole is too dry, not enough moisture
- Your sole is not placing on the foot pedal
properly
- Gel pads not attached correctly to the skin
- Gel pads overlap each other
- Electrode cord not connected correctly
- Applied intensity too weak
- Put some water to your sole to moisture your
sole
- Ensure both of your sole are placed on each
pedal properly.
- Attach Gel pad firmly to the skin
- Reattach Long Life pads with no overlap
- Connect electrode cord correctly
- Increase the intensity by pressing the + button.
The skin turns red or
the skin feels irritated
- Adhesive surface of Gel pads dirty or dry
- Adhesive surface of Gel pads damaged
- Wash adhesive surface of Gel pads softly with
your fingertips for about 3 seconds under slow
running water
- Replace Gel pads
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