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TROUBLE SHOOTING
PROBLEM
CAUSE
SOLUTION
1
Can I get a replacement key/
extra key?
Replacement keys are not
available due to security
reasons.
2
The keypad becomes
inoperable
Low or depleted batteries
Use override keys and replace
batteries.
3
My PIN works and the green
light lights, however, the safe
won’t open
Low batteries. Will operate the
keypad but not the lock relay.
Use override keys and replace
batteries.
4
I have lost the keys and
forgotten the PIN number, can
I obtain spare keys.
If the safe cannot be opened
properly then you will need
to forcibly open it. Please
contact our helpline for more
information.
5
I am experiencing problems
using the back up key; it is
unable to slide smoothly into
the keyhole.
Spray inside the keyhole with
WD40, leave for a few minutes
and then try again.
6
We recently changed the
batteries in the safe, the safe
has reset the code itself, and
the code I’ve been using is no
longer valid?
If the batteries are completely
depleted for more than a day
then the safe will not retain the
code.
Try the factory default code
159 or use the override key;
then refer to the user manual
to reset your original code or
to enter a new code.
7
The Red and Green LED
lights simultaneously when the
correct PIN is entered.
The batteries are depleted.
Immediately replace the
batteries.
8
The batteries I bought don’t fit
the safe?
Batteries can vary in size.
Try another brand.
9
When I use the override key, I
can’t open the door.
Ensure that you are tuning the
key anti-clockwise, holding it
in that position and then turn
the locking knob clockwise to
release the catch.
