Home HME030340N, Manual, Page: 13 / 15

24 25
Troubleshooting
PROBLEMS POSSIBLE CAUSES SOLUTIONS
The Air Conditioner
will not start
The air conditioner is
unplugged
• Make sure the air conditioner plug is pushed
completely into the outlet
The fuse is blown/circuit
breaker is tripped
• Check the house fuse/circuit breaker box and
replace the fuse or reset the breaker
Power failure • The unit will automatically restart when
power is restored
• There is a protective time delay (approx.
3 minutes) to prevent tripping of the
compressor overload. For this reason, the unit
may not start normal cooling for 3 minutes
after it is turned back on.
The current interrupter
device is tripped
• Press the RESET button located on the power
cord plug
• If the RESET button will not stay engaged,
discontinue use of the air conditioner and
contact a qualified service technician
The Air Conditioner
does not cool as it
should
Airflow is restricted • Make sure there are no curtains, blinds, or
furniture blocking the front of the air conditioner
The temperature control may
not be set correctly
• Lower the set thermostat temperature
The air filter is dirty • Clean the filter. See the Cleaning and Care
Section of the manual
The room may be too warm • Please allow time for the room to cool down
after turning on the air conditioner
Cold air is escaping • Check for open furnace registers and cold air
returns
The cooling coils are frozen • See “Air Conditioner is freezing up” below
The Air Conditioner is
freezing up
Ice blocks the air flow and
stops the air conditioner
from cooling the room
• Set the MODE dial to HIGH FAN or HIGH
COOL and set the thermostat to a higher
temperature
The Remote Control is
not working
The batteries are inserted
incorrectly
The batteries may have run
out
• Check the position of the batteries
• Replace the batteries
Water is dripping
outside
Hot and Humid weather • This is normal
Water is dripping
inside the room
The air conditioner is not
correctly tilted outside
• For proper water drainage, make sure the air
conditioner is slightly tilted downward from
the front of the unit to the rear
Water collects in the
base pan
Moisture removed from the
air is draining into the base
pan
• This is normal for a short period in areas with
low humidity and normal for a longer period
in areas with high humidity
Digital Display reads
“E1”, “E2”
A sensor has failed • Contact customer service
hOme
™ offers a limited two-year warranty (“warranty period”) on all of our products purchased new
and unused from hOme Technologies, LLC or an authorized reseller, with an original proof of purchase
and where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or
workmanship during the warranty period. The warranty does not apply where damage is caused by
other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident,
or failure to follow operating instructions; (c) exposure to liquid or infiltration of foreign particles; (d)
servicing or modifications of the product other than by hOme ™ ; (e) commercial or non-household use.
The hOme ™ warranty covers all costs related to restoring the proven defective product through repair or
replacement of any defective part and necessary labor so that it conforms to its original specifications.
A replacement product may be provided instead of repairing a defective product. hOme ™ ’s exclusive
obligation under this warranty is limited to such repair or replacement.
A receipt indicating the purchase date is required for any claim, so please keep all receipts in a safe
place. We recommend that you register your product on our website, homelabs.com/reg. Although
greatly appreciated, the product registration is not required to activate any warranty and product
registration does not eliminate the need for the original proof of purchase. The warranty becomes
void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than
those provided by hOme ™ , are used. You may also arrange for service after the warranty expires at an
additional cost.
These are our general terms for warranty service, but we always urge our customers to reach out to
us with any issue, regardless of warranty terms. If you have an issue with a hOme ™ product, please
contact us at 1-800-898-3002, and we will do our best to resolve it for you.
This warranty gives you specific legal rights, and you may have other legal rights which vary from state
to state, country to country or province to province. The customer may assert any such rights at their
sole discretion.
HME030340N
Warranty
Manufacturing Info
This manual is to be used with all items with the model number
SKU# : HME030340N
Rated voltage/Frequency: 115V~ 60Hz 5.8A
Keep all plastic bags away from children.
Warning
Contact Us
homelabs.com/chat
Mon–Fri 10AM–5PM EST
1-(800)-898-3002
Mon–Fri 10AM–5PM EST
help@homelabs.com
Respond within twelve hours
CHAT W ITH US
CALL U S EMAIL US