User Manual
9
3.2 Proper Use
The Zephyrus series are designed for non-residential use e.g. in schools, laboratories or
factories and to be used in conjunction only with accessories recommended within this manual
and by the manufacturer
3.3 After Sales Support
If problems are encountered or technical assistance support is required, when installing or using
the instrument, please immediately contact the service department.
The company may provide
technical assistance and information regarding the instrument or equipment or service without
charge at its sole discretion. Buyer assumes sole responsibility for any reliance on or use of
such assistance and information, and the company makes no warranty thereon.
Upon contact the following information is required to be provided:
•
Product serial number (located on rear panel instrument nameplate)
•
Warranty card
•
Description of issue or problem (i.e., software or hardware)
•
Method and or operating steps you have undertaken towards resolution.
•
Your contact details inclusive of telephone number and email address.
For claims under the warranty please contact your local supplier. You may also send the
instrument directly to manufacturer, enclosing the invoice copy and by giving reasons for the
claim. Prior to returning any pump for service or maintenance, it is mandatory to provide
information if the pump has been contaminated and if so, what pollutants or hazardous
substances may be existing within the pump. Without this required statement provided in
advance to the receiving service team, the pump will be declined by receiving and returned to
the sender.
