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Troubleshooting
TROUBLESHOOTING
Problem
Possible cause
Remedy
Pain in the nose, the
paranasal sinuses or the
ears
In
fl
ammation of the
paranasal sinuses or the
middle ear
Stop the treatment and
contact your physician
Feeling, that the
pressure is too high
Malaise with prescribed
high pressure values
If you suspect an error,
please ask your physi-
cian for help
Acclimatisation phase
to the pressure not yet
completed
Try to relax. Use or vary
the soft start function
Dryness and irritation in
the nose and throat
Air is too dry
Device probably does
not have an air humidi-
fi
er. Speak to your physi-
cian about retro
fi
tting an
humidi
fi
er
Original symptoms of
sleep apnea come back
Physical condition or
life circumstances have
changed
Inform your physician
Device error
Have the device
checked by customer
services
Irritated or
dry eyes
Air escapes between
the mask and the skin of
the face
Check the mask for
proper positioning
Check the positioning of
the mask
Cold nose
Room temperature too
low
Replace the mask if the
material has become
chapped
Runny nose, sneezing
Reaction to the air
fl
ow
Either increase the
humidity in the room or
the temperature of the
humidi
fi
er
Normal cold
Contact your physician