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Hobex TELIUM ICT, Manual Manual

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Hobex TELIUM ICT Manual Manual Download Page 30

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MISCEllanEOuS

 

4.5. 

RESPONSE-CODE (RC) LIST

082, 084, 085, 087, 089, 098
 Declined
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99-104, 106, 108, 
 

Call authorisation service 

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109  

Invalid amount (Less than min)

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110 Declined
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111, 112, 115 
 

Call authorisation service

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120 Declined
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130-134 

Call authorisation service

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200 

Invalid card number

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201 

Wrong PIN

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204 

Input smaller amount

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880 

Parameter update successful

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900-909, 912 
 

Keep card 

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910 Declined
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999 

No answer (No connection)

000-007  Payment OK  
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010 

Call authorisation service

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050 Declined
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051 

Invalid card (Expired Card)

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052 

PIN wrong too often

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053 Declined
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055 

Transaction not allowed

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056 

Card not supported

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057 

Invalid card (Lost or Stolen Card)

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058-059 Declined
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060-063  Call authorisation service
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064 

Error wrong card data

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065-066 Declined 
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067-071  Call authorisation service
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072 Declined 
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073-074  Authorisation not possible
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075 

Invalid card

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076 

Amount too high

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077 

Call authorisation service

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079-081, 083, 086
 

Limit exceeded

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List of the most common response codes and what they mean. 

Summary of Contents for TELIUM ICT

Page 1: ...Manual TELIUM IWL ICT ...

Page 2: ... credit card 3 6 Pre authorisation with credit card optional 3 7 Authorisation Closing 3 8 Authorisation Cancellation 3 9 Posting with authorisation code 3 10 TIP Subsequent posting optional 3 11 Cancellation of the last transaction 3 12 DCC Dynamic Currency Conversion optional 3 13 Tax Free optional 4 Miscellaneous 4 1 FAQ Frequently asked questions 4 2 Safety features credit and debit cards 4 3 ...

Page 3: ... 5 button correction 6 Chip reader 7 button cancel 8 F button 9 Control panel 10 Screen This panel is different in the device types IWL and ICT and that is why both are dealt with separately IWL Control panel ICT Control panel F1 Purchase F2 Button F3 Button F4 Menu F2 F3 F4 1 3 4 5 6 7 9 10 2 F1 F2 F3 F4 F1 8 ...

Page 4: ...ect sunlight Storage in a damp or wet environment over a long period Contact with plasticisers contained in PVC foils file covers etc Contact with oils grease alcohol or aggressive chemicals The terminal comes with a thermal printer that guarantees easy handling Make sure when changing the paper roll that it is thermal paper If you are a hobex direct debit customer hobex paper rolls with printed d...

Page 5: ...en the terminal and the data centre 2 with F2 select Administration or press button 2 press 3 with F2 select Connection test or press button 0 press 4 The terminal now carries out the connection test 5 Receipt is printed If the text Resp 007 Admin TX genehmigt can be seen on this then the connection test was successful 1 Press menu F4 ...

Page 6: ...ction can also be done automatically upon request More information on the possibili ties of automatic end of day can be obtained via the hobex technical hotline 2 with F2 select Administration or press button 2 press 3 with F2 select End of day or press button 2 press 4 The terminal now runs the end of day and transfers and direct debit postings not yet transferred 5 Receipt is printed 1 Press men...

Page 7: ...ual totals and sub total of all transac tions with credit cards e g Mastercard Visa JCB Diners or American Express since the last end of day 3 Overall number and overall total of all transactions since the last end of day 4 The message Summen abgeglichen if the end of day was successful IMPORTANT If the end of day is not done correctly hobex cannot pro cess the transactions contained therein or re...

Page 8: ...he posting list is not reset to zero I e in a further interim report without an end of day in between the transactions that are listed on the previous interim report are also listed 2 with F2 select Administration or press button 2 press 3 with F2 select Interim report or press button 1 press 4 The terminal now runs the interim report 5 Receipt is printed 1 Press menu F4 ...

Page 9: ...eipt copy A receipt copy can only be created for the last printed receipt This also includes a receipt of a cancellation end of day or connection test 2 with F2 select Receipt copy or press button 0 press 3 Receipt is printed 1 Press menu F4 ...

Page 10: ...any can be carried out 2 Input amount in cent so for 1 00 input 100 press 3 Merchant receipt is printed Have it signed by customer Compare customer s signature with back of card Signatures must be identical 4 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt 1 Swipe card through the magnetic strip reader Magnetic strip of the...

Page 11: ...ssary is specified by the terminal press 4 For successful transactions without a PIN the merchant receipt must be signed by the customer on the signature line Compare customer s signature with back of card Signatures must be identical 5 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt 1 Place card in the chip reader Chip of ...

Page 12: ... carried out as follows 2 Input amount in cent so for 1 00 input 100 press 3 Hold NFC card to the NFC symbol approx 1 to 2 cm distance until all 4 LEDs light up and you hear a signal tone 4 Card holder inputs PIN if necessary is specified by the terminal press 5 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt 1 Press purcha...

Page 13: ... field Please note the legal conditions in the contract for distance sale for credit cards 2 Input amount in cent so for 1 00 input 100 press 3 press F for manual input 4 input card number press 5 Input expiry date in the format MMYY press 1 Press purchase button F1 6 Input CVC2 CVV2 code this 3 digit number can be found on the back of the card beside the signature field press 7 with F2 select lan...

Page 14: ...one via this credit card 2 with F2 select Transactions or press button 1 press 3 with F2 select Credit or press button 2 press 4 Input amount in cent so for 1 00 input 100 press 5 Stick card in or press F for manual input of card number 1 Press menu F4 6 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt ...

Page 15: ...n can be carried out at any time in this period 2 with F2 select Pre author menu or press button 4 press 3 mit F2 Autorisierung auswählen oder Taste 0 press 4 Input amount in cent so for 1 00 input 100 press 5 Stick card in or press F for manual input of card number 1 Press menu F4 6 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer ...

Page 16: ... F2 select Pre author menu or press button 4 press 3 with F2 select Aut closing or press button 1 press 4 Input amount in cent so for 1 00 input 100 press 5 Input reservation number see authorisation receipt press 1 Press menu F4 6 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt IMPORTANT Only with an authorisation closing ...

Page 17: ...isation on the terminal 2 with F2 select Pre author menu or press button 4 press 3 with F2 select Aut cancellation or press button 2 press 4 Input reservation number see authorisation receipt press 5 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt 1 Press menu F4 ...

Page 18: ...ion service and payment failed In this case please call the authorisation call centre for the particular card institution see back of these instructions and get an authori sation code for your transaction If you have successfully obtained a valid authorisation code then proceed as follows 2 Confirm this message with 3 Input authorisation code press 4 with F2 select language DE German EN English pr...

Page 19: ... 3 with F2 select TIP amendment or press button 4 press 4 with F2 select Reservation number you will find this on the merchant receipt of the TIP posting press 5 Original amount of the TIP posting is displayed Input new total amount original amount TIP amount in cent so for 1 00 input 100 press 1 Press menu F4 6 with F2 select language DE German EN English press to print customer receipt or press ...

Page 20: ... previously done can be cancelled 2 with F2 select Transactions or press button 1 press 3 with F2 select Cancellation last TX or press button 1 press 4 Compare date time and authorisation number of the receipt to be cancelled press to cancel press to cancel the process 5 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt 1 Pre...

Page 21: ...y is specified by the terminal otherwise get receipt signed press 5 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt 1 Place card in the chip reader Chip of the card is pointing forward and up NB CUSTOMER BENEFITS In the event of a foreign currency transaction the customer must accept a different exchange rate as of the day ...

Page 22: ...select Transactions or press button 1 press 3 with F2 select Tax Refund or press button 5 press 4 Input amount of goods in cent Note tax rate so for 1 00 input 100 for 0 press press 5 Input number of invoice print press 1 Press menu F4 5 with F2 select language DE German EN English press to print customer receipt or press to avoid printing a customer receipt NB Please fill the Tax Free receipt out...

Page 23: ... Tax Free cash refund offices and collect the VAT refund amount in cash Premier Tax periodically sends the merchant a detailed statement of the full VAT of the refund receipts paid out This must be transferred within seven days to the account of Premier Tax Free unless a stan ding order has been set up for this The following criteria must be fulfilled if the tourist is to get a VAT refund The tour...

Page 24: ...onal 3 Name address and ID number of the purchaser 4 Signature of the purchaser and the merchant 2 Listing of all input part amounts of the invoice 5 This area is filled out by the customs office 1 Premier Tax Free logo and information on the merchant ...

Page 25: ... issuing the card 3 Call authorisation service RC 101 102 i a This message is a security request from the bank issuing the card In this case you must call the telephone number printed on the receipt to get an authorisation code The subsequent procedure on the terminal is described on Page 18 All the numbers for the authorisation services can also be found on the back of these instructions At this ...

Page 26: ... four digits of the embossed card number must match the value printed be neath Magnetic strip The signature field is integra ted into the card and consists of chemical paper which easily shows any tampering In the signature field only the last four digits of the card number are printed and there after the three digit CVC Card Verification Code Saving storing Card number card holder and expiry date...

Page 27: ...ogo printed on the front or back 3 The name of the bank issuing the card is printed on the top left 4 The card number must not be embossed in relief The card design may be horizontal or vertical 5 Every Maestro card must be signed on the back V Pay card 1 There is an EMV chip on the front 2 All V Pay cards must have the V Pay logo on the front 3 Each V Pay card has a UV safety mark printed on the ...

Page 28: ...ract details with hobex you receive correspondence by e mail containing the PartnerNet password If you do not receive this please contact us Office 43 0 662 22 55 0 As soon as you receive your access data by e mail click on Service and PartnerNet in the menu of www hobex at Input your partner ID here also called VU number and the password and click Register You will then be directed to the Partner...

Page 29: ...ontract In the download section you will find two headings Under the first one you will find all the operating instructions Partnernet Web terminal terminals i a plus explanations of the most common errors in various foreign lan guages The second heading Other Informa tion contains the general terms and conditions as well as replacement receipts and various other information You can use the two re...

Page 30: ...Declined 999 No answer No connection 000 007 Payment OK 010 Call authorisation service 050 Declined 051 Invalid card Expired Card 052 PIN wrong too often 053 Declined 055 Transaction not allowed 056 Card not supported 057 Invalid card Lost or Stolen Card 058 059 Declined 060 063 Call authorisation service 064 Error wrong card data 065 066 Declined 067 071 Call authorisation service 072 Declined 07...

Page 31: ...www hobex at 31 32 MISCELLANEOUS 4 6 Notices Cleaning card ...

Page 32: ... hrs Friday between 08 00 and 15 30 hrs T 43 0 662 22 55 0 NUMBERS FOR AUTHORISATION SERVICES The authorisation services can be reached on the following numbers Mastercard 0810 10 25 16 Austria 49 0 911 94 58 354 Germany Italy VISA 0810 10 25 16 Austria 49 0 911 94 58 354 Germany Italy JCB 0810 10 25 16 Austria 49 0 911 94 58 354 Germany Italy Diners Club 43 0 1 50135 135 Manual American Express 4...

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