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Warranty and Repair Policy
Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc .,
(Horizon) warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship at the
date of purchase by the Purchaser .
Limited Warranty: Horizon reserves the right to change or
modify this warranty without notice and disclaims all other
warranties, express or implied.
(
a) This warranty is limited to the original Purchaser (“Purchaser”)
and is not transferable . REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER . This warranty covers only those Products
purchased from an authorized Horizon dealer . Third party
transactions are not covered by this warranty . Proof of purchase
is required for warranty claims .
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT . THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE .
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall
be that Horizon will, at its option, (i) repair or (ii) replace, any
Product determined by Horizon to be defective . In the event of
a defect, these are the Purchaser’s exclusive remedies . Horizon
reserves the right to inspect any and all equipment involved in a
warranty claim . Repair or replacement decisions are at the sole
discretion of Horizon . This warranty does not cover cosmetic
damage or damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of or to any part of
the Product . This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon . Return of any goods
by Purchaser must be approved in writing by Horizon
before shipment .
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY
CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS
BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT
LIABILITY . Further, in no event shall the liability of Horizon
exceed the individual price of the Product on which liability is
asserted . As Horizon has no control over use, setup, final as-
sembly, modification or misuse, no liability shall be assumed nor
accepted for any resulting damage or injury . By the act of use,
setup or assembly, the user accepts all resulting liability .
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised
to return this Product immediately in new and unused condition
to the place of purchase .
Law: These Terms are governed by Illinois law (without regard to
conflict of law principals) .
Warranty Services
Questions, Assistance, and Repairs:
Your local hobby store
and/or place of purchase cannot provide warranty support or
repair . Once assembly, setup or use of the Product has been
started, you must contact Horizon directly . This will enable Hori-
zon to better answer your questions and service you in the event
that you may need any assistance . For questions or
assistance, please direct your email to
productsupport@horizonhobby .com, or call 877 .504 .0233 toll
free to speak to a Product Support representative .
Inspection or Repairs:
If this Product needs to be inspected
or repaired, please call for a Return Merchandise Authorization
(RMA) . Pack the Product securely using a shipping carton . Please
note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection .
Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility . A Service Repair
Request is available at www .horizonhobby .com on the
“Support” tab . If you do not have internet access, please include
a letter with your complete name, street address, email address
and phone number where you can be reached during business
days, your RMA number, a list of the included items, method of
payment for any non-warranty expenses and a brief summary of
the problem . Your original sales receipt must also be included for
warranty consideration . Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton .
Warranty Inspection and Repairs:
To receive warranty
service, you must include your original sales receipt verifying the
proof-of-purchase date . Provided warranty conditions have been
met, your Product will be repaired or replaced free of charge .
Repair or replacement decisions are at the sole discretion of
Horizon Hobby .
Non-Warranty Repairs:
Should your repair not be covered by
warranty the repair will be completed and payment will be
required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost . By
submitting the item for repair you are agreeing to payment of
the repair without notification . Repair estimates are available
upon request . You must include this request with your repair .
Non-warranty repair estimates will be billed a minimum of ½ hour
of labor . In addition you will be billed for return freight . Please
advise us of your preferred method of payment . Horizon accepts
money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards . If you choose to pay by
credit card, please include your credit card number and
expiration date . Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly . Please note: non-warranty repair is only available on
electronics and model engines .
