HMS Anybus ABC4011 Page 52 User Manual Download

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10. Troubleshooting

10.1. Diagnostics

10.1.1. I/O Data

On the Diagnostics, I/O data page you can monitor how the data flow between the EtherNet/IP side and the
Modbus TCP side, including any configured endian conversions.

Figure 42. I/O data

The table can contain at most 10000 messages. When the limit is reached, the oldest messages are discarded
when new messages are added.

Switch between the OT networks
To switch between the networks, select EtherNet/IP or Modbus TCP.

Select how data is displayed
To choose if the data should be displayed in Hexadecimal, Decimal or ASCII, click Hex, Dec or Ascii.

Start and Stop Data flow
• To start the data flow, click Start.
• To end the data flow, click Stop.

Anybus

Communicator

™

- EtherNet/IP

™

Adapter to Modbus TCP Server

Troubleshooting

Page 48 of 56

SCM-1202-196 Version 1.0

Summary of Contents for Anybus ABC4011

Page 1: ...Anybus Communicator EtherNet IP Adapter to Modbus TCP Server USER MANUAL SCM 1202 196 Version 1 0 Publication date 2022 08 31 ENGLISH ...

Page 2: ...t and because of the many variables and requirements associated with any particular implementation HMS Networks cannot assume responsibility or liability for actual use based on the data examples or illustrations included in this document nor for any damages incurred during installation of the product Those responsible for the use of the product must acquire sufficient knowledge in order to ensure...

Page 3: ... Network 10 5 4 Connect to Modbus TCP Network 11 5 5 Connect to Power 12 5 6 Security Switch 13 5 7 Lock the Cables 15 5 8 DIN Rail Demount 16 6 Communicator Configuration 18 6 1 Connect the Communicator 18 6 2 Access the Built In Web Interface From HMS IPconfig 19 6 3 Access the Built In Web Interface From a Web Browser 21 6 4 Communicator Built In Web Interface Overview 22 6 5 EtherNet IP Settin...

Page 4: ... 1 2 Import Configuration 44 9 2 Clear and Revert Configuration 45 9 3 Firmware Management 46 9 3 1 View the Firmware Version 46 9 3 2 Firmware and Configuration Compatibility 46 9 3 3 Firmware File Validation 46 9 3 4 Update Firmware 47 10 Troubleshooting 48 10 1 Diagnostics 48 10 1 1 I O Data 48 10 1 2 Event Log 49 10 2 Reset to Factory Settings 50 10 3 Firmware Upgrade Error Management 52 10 4 ...

Page 5: ... References and Links Cross reference within this document Document Conventions page 1 External link URL www anybus com Safety Symbols DANGER Instructions that must be followed to avoid an imminently hazardous situation which if not avoided will result in death or serious injury WARNING Instructions that must be followed to avoid a potential hazardous situation that if not avoided could result in ...

Page 6: ...or operation TIP Helpful advice and suggestions 1 3 Trademarks Anybus is a registered trademark of HMS Networks All other trademarks are the property of their respective holders Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Trademarks Page 2 of 56 SCM 1202 196 Version 1 0 ...

Page 7: ...ION Ensure that the power supply is turned off before connecting it to the equipment CAUTION This equipment contains parts that can be damaged by electrostatic discharge ESD Use ESD prevention measures to avoid damage CAUTION To avoid system damage the equipment should be connected to ground IMPORTANT Using the wrong type of power supply can damage the equipment Ensure that the power supply is con...

Page 8: ...essed from the following standard web browsers Google Chrome Microsoft Edge Mozilla Firefox 3 3 Mechanical Tools and Equipment Have the following tools available Flat head screwdriver size 5 5 mm Needed when removing the Communicator from DIN rail 3 4 Support and Resources For additional documentation and software downloads FAQs troubleshooting guides and technical support please visit www anybus ...

Page 9: ... you can set a static IP address within the same IP address range as the Communicator IP address on the computer accessing the Communicator built in web interface NOTE IPconfig is only available for Windows 3 6 Third Party Software Applications Microsoft Excel or equivalent software application that supports the Office Open XML Workbook xlsx file format Needed to open and read the Event log file H...

Page 10: ...nnected to a EtherNet IP network and a Master device connected to a Modbus TCP network The Master device can for example be a PLC control system or a Gateway The Communicator main task is to transfer cyclic I O data between the two networks Anybus Communicator EtherNet IP Adapter to Modbus TCP Server About Anybus Communicator Page 6 of 56 SCM 1202 196 Version 1 0 ...

Page 11: ...es input data Output Data The Output data area is read written by the EtherNet IP The Communicator can handle up to 1448 bytes output data 4 3 Data Integrity A snapshot of the process data buffer between the EtherNet IP Modbus TCP Client and the server interface is used during the operation of executing all the transactions within one cycle When the cycle is completed the process data available on...

Page 12: ...port E EtherNet IP port x 2 F Modbus TCP port x 2 G Cable tie mount H Laser engraved connectors designation I Security switch J Factory reset button K Laser engraved label with product information L DIN rail locking mechanism Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Installation Page 8 of 56 SCM 1202 196 Version 1 0 ...

Page 13: ...e rail and that the rail is properly grounded Figure 4 Attach the Communicator on the DIN rail To attach the Communicator on the DIN rail 1 Insert the upper end of the DIN rail clip into the DIN rail 2 Push the bottom of the DIN rail clip into the DIN rail DIN Rail Mounting Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 9 of 56 ...

Page 14: ...t IP Connector Pin Description 1 TD 2 TD 3 RD 4 Not used 5 Not used 6 RD 7 Not used 8 Not used To Do Next Connect the Communicator to the Modbus TCP network and to power Check LED status refer to Communicator LED Indicators Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Connect to EtherNet IP Network Page 10 of 56 SCM 1202 196 Version 1 0 ...

Page 15: ... IP Connector Pin Description 1 TD 2 TD 3 RD 4 Not used 5 Not used 6 RD 7 Not used 8 Not used To Do Next Connect the Communicator to the EtherNet IP network and to power Check LED status refer to Communicator LED Indicators Connect to Modbus TCP Network Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 11 of 56 ...

Page 16: ...o power 1 Insert the cable wires to the terminal block and tighten the wire clamp screws Power port Pin Description 1 12 30 VDC Power Connector 2 Ground GND 3 Functional Earth FE 2 Connect the terminal block to the Communicator 3 Connect the Communicator to a power supply 4 Turn on the power supply To Do Next Check LED status refer to Communicator LED Indicators Anybus Communicator EtherNet IP Ada...

Page 17: ...ured via the PLC is still available To Lock and Unlock the Security Switch Figure 8 Security switch in locked and unlocked position Use a pointed object such as a ballpoint pen To lock the security switch push the toggle towards the Communicator front To unlock the security switch push the toggle towards the Communicator back Security Switch Anybus Communicator EtherNet IP Adapter to Modbus TCP Se...

Page 18: ...n the security switch is in its locked position the security switch status LED turn solid green unlocked position the security switch status LED is turned off Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Security Switch Page 14 of 56 SCM 1202 196 Version 1 0 ...

Page 19: ...Figure 10 Lock the cables To strain relieve the cables place a cable tie in the holder and lock the cables Lock the Cables Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 15 of 56 ...

Page 20: ...at blade screwdriver size 5 5 mm available Procedure Remove the Communicator from the DIN Rail 1 Insert the screwdriver into the Communicator DIN rail locking mechanism 2 To unlock the Communicator DIN rail locking mechanism turn the screwdriver clockwise Figure 11 Unlock the Communicator Anybus Communicator EtherNet IP Adapter to Modbus TCP Server DIN Rail Demount Page 16 of 56 SCM 1202 196 Versi...

Page 21: ... DIN rail locking mechanism while you unhook the Communicator from the DIN rail Figure 12 Unhook the Communicator DIN Rail Demount Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 17 of 56 ...

Page 22: ...twork Network 1 EtherNet IP Network 2 Modbus TCP Connect to PC and Power 1 Connect an Ethernet cable between the Communicator and your PC 2 Connect the Communicator to a power supply Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Communicator Configuration Page 18 of 56 SCM 1202 196 Version 1 0 ...

Page 23: ...port Port 3250 UDP is open in your PC Windows Firewall NOTE Ensure that the security switch is unlocked HMS IPconfig cannot configure the Communicator if the security switch is locked Procedure 1 Install HMS IPconfig on your PC 2 Open HMS IPconfig HMS IPconfig automatically starts scanning for compatible and active HMS devices Found HMS devices are added to the device list 3 To open the settings p...

Page 24: ...e click Communicator Result You are redirected to the Communicator built in web interface Home page Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Access the Built In Web Interface From HMS IPconfig Page 20 of 56 SCM 1202 196 Version 1 0 ...

Page 25: ...change to a static IP address on your computer internet access may be lost Procedure 1 On the PC accessing the Communicator built in web interface set a static IP address within the same IP address range as the Communicator IP address 2 Open a web browser 3 Click to select the Address bar and enter the Communicator IP address 4 To open the built in web interface Home page press Enter Access the Bu...

Page 26: ...re the network settings for the Modbus TCP network I O configuration Configure input and output data sizes and endian conversion Files firmware Save settings in a configuration files upload configuration files and upgrade firmware Diagnostics Monitor and troubleshoot the Communicator Support Contains Communicator product information Anybus contact information link to Anybus support website and pro...

Page 27: ...r Figure 14 IP Settings DHCP enabled By default the IP settings are provided by the high level network DHCP server The DHCP enabled checkbox is selected EtherNet IP Settings Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 23 of 56 ...

Page 28: ...ress The EtherNet IP network Gateway address in IPv4 dot decimal notation If there is no gateway available set the Gateway address to 0 0 0 0 Primary DNS server The EtherNet IP network Primary DNS in IPv4 dot decimal notation Secondary DNS server The EtherNet IP network Secondary DNS in IPv4 dot decimal notation DHCP Enabled If you change a value and click Refresh the value is reset to the last ap...

Page 29: ...ion to the Communicator it specifies an I O data size By default the Communicator is set to Accept Only Matching I O Sizes The connections must match the I O size configured on the EtherNet IP page refer to To Use Automatic I O Sizes and To Configure I O Sizes Manually You can change to Accept All Connections The Communicator will accept all connections with an I O size that is equal to or smaller...

Page 30: ...r Figure 18 IP Settings DHCP enabled By default the IP settings are provided by the high level network DHCP server The DHCP enabled checkbox is selected Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Modbus TCP Settings Page 26 of 56 SCM 1202 196 Version 1 0 ...

Page 31: ...here is no gateway available set the Gateway address to 0 0 0 0 Primary DNS The Modbus TCP network Primary DNS in IPv4 dot decimal notation Secondary DNS The Modbus TCP network Secondary DNS in IPv4 dot decimal notation Hostname You can label the Communicator Maximum length is 64 characters No symbol characters punctuation characters or whitespace are permitted Write the Hostname as one single wor...

Page 32: ...bus TCP connection may be idle before it is closed by the Communicator The default value is 60 seconds Process Data Active Timeout Specify the maximum allowed time between two incoming messages in steps of 10 ms If this time is exceeded the high level network is considered to be offline The data sent to the sub network is frozen A value of 0 disables this feature i e the high level network can nev...

Page 33: ...t sizes for the networks deselect the Same I O sizes for both networks checkbox Endian Swap Big endian The big endian format places the most significant byte of the data at the byte with the lowest memory address Little endian The little endian format places the least significant byte of the data at the byte with the lowest memory address I O Configuration Anybus Communicator EtherNet IP Adapter t...

Page 34: ...tes Swap 2 bytes A B C D becomes B A D C Words Swap 4 bytes A B C D becomes C D A B Bytes and words A B C D becomes D C B A Detailed swap With Detailed swap you can select a Endian swap method for each byte in the I O Configuration Set the endian swap type No swap Bytes AB BA Word swap ABCD CDAB or Bytes and words ABCD DCBA for each bite See Build Detailed Endian Swap page 31 3 To apply the settin...

Page 35: ...ple 1 In the Endian swap drop down menu for the desired network s select Detailed swap 2 Build the detailed endian swap To add an endian swap object Drag and drop the desired endian swap object from the toolbar into the drag and drop fields Figure 25 Add endian swap object s I O Configuration Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 31 of 56 ...

Page 36: ...u can select multiple endian swap objects and duplicate the group Figure 26 Duplicate endian swap object To change the order of the endian swap objects drag and drop the endian swap objects in the list Figure 27 Change endian swap objects order Anybus Communicator EtherNet IP Adapter to Modbus TCP Server I O Configuration Page 32 of 56 SCM 1202 196 Version 1 0 ...

Page 37: ...rNet IP network or the Modbus TCP network where the Communicator is connected Procedure To make the settings take effect download the configuration to the Communicator 1 In the web interface header click Apply 2 To confirm download click Apply The configured settings are downloaded and applied to the system Apply Configuration Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 1...

Page 38: ...te 1 To open the Configuration Notes window click on the comments icon Figure 29 Configuration note comment icon 2 To add a new configuration note click Add Figure 30 Add new configuration note Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Configuration Notes Page 34 of 56 SCM 1202 196 Version 1 0 ...

Page 39: ...se 6 9 2 View and Edit Configuration Notes To view and or edit a note click on the comments icon Figure 32 Example The comment icon indicates that there are three added notes The configuration notes are listed in the Configuration Note window Configuration Notes Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 35 of 56 ...

Page 40: ...Figure 33 Example The Configuration Notes window with added notes Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Configuration Notes Page 36 of 56 SCM 1202 196 Version 1 0 ...

Page 41: ...sing and Register Mapping 7 2 1 Data From Modbus TCP Network to Serial Subnet Process data offset Coil address Holding register 0x0000 0x001 0x0000 0x000F 0x0000 0x0002 0x0003 0x0010 0x001F 0x0001 0x05D8 0x05D9 0x2EC0 0x2ECF 0x02EC 0x05DA 0x05DB 0x2ED0 0x2EDF 0x02ED 7 2 2 Data From Serial Subnet to Modbus TCP Network Process data offset Discrete input address Input register Holding register 0x0000...

Page 42: ...escription Enter Exit Idle Mode 0x1004 Used by the Modbus TCP client to indicate an idle offline mode on the network Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Addressing and Register Mapping Page 38 of 56 SCM 1202 196 Version 1 0 ...

Page 43: ...ng status Figure 35 Home page Gateway status Overview the Communicator LED indications remotely Refer to Communicator LED Indicators Network Status and Settings Overview communication status and the current networks settings Verify Operation Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 39 of 56 ...

Page 44: ...f Specification Check Function Initial state where non network components are started and configured Network startup in progress Invalid configuration detected Normal operation Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Communicator Status Monitor Page 40 of 56 SCM 1202 196 Version 1 0 ...

Page 45: ...T state No power No EtherNet IP IP address No power No Modbus TCP IP address No power No connection with IO controller Green flashing EtherCAT device in PRE OPERATIONAL state EtherNet IP online no connections established Modbus TCP online no messages received Used by engineering tools to identify the node on the network Green one flash EtherCAT device in SAFE OPERATIONAL state N A N A Connection w...

Page 46: ...nnection timeout One or more connections timed out Green Red flashing EtherCAT RUN green and ERROR reed LED combined N A N A N A The EtherCAT RUN green and ERROR red LED behaviors are combined in LED C D This can cause LED C D to alternate between red and green The LED behavior still represents the states described in the table above LED D Security switch Operation Status Description Off No power ...

Page 47: ...se the same settings to configure additional Communicator Figure 37 Files firmware page To export a configuration file In Files firmware click Export The configuration settings are stored in a conf file and downloaded to your PC Maintenance Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 43 of 56 ...

Page 48: ... the Communicator address settings window To import IP settings from the selected configuration file click Imported settings All configuration settings are imported To continue using the current IP settings click Configured settings All configuration settings except the IP settings are imported 6 The configuration file is parsed If the configuration is compatible the settings are imported If any c...

Page 49: ...o apply the change click Apply in the web interface header and follow the instructions To Revert the Configuration When you want to remove any configuration made in a current session and re load the configuration from the gateway 1 On the Files firmware page click Revert 2 In the Confirm revert window click Revert 3 To apply the change click Apply in the web interface header and follow the instruc...

Page 50: ...Firmware File Validation Before the firmware file is imported into the system the firmware upgrade function perform a validation of the file to ensure that the firmware is compatible with the Communicator hardware the firmware is suited for the product the officially HMS software signatures are valid that the firmware file is not corrupt or damaged If the firmware file does not pass the validation...

Page 51: ...g box browse to and select the firmware file and click Open 4 To start the firmware upgrade click Update firmware The firmware file is validated and transferred Result If the firmware file pass the validation The firmware is upgraded and then the Communicator automatically reboots for the upgrade to take effect If the firmware file is rejected An error message appear Firmware Management Anybus Com...

Page 52: ... reached the oldest messages are discarded when new messages are added Switch between the OT networks To switch between the networks select EtherNet IP or Modbus TCP Select how data is displayed To choose if the data should be displayed in Hexadecimal Decimal or ASCII click Hex Dec or Ascii Start and Stop Data flow To start the data flow click Start To end the data flow click Stop Anybus Communica...

Page 53: ...s ms The date and time when the event occurred Message A brief description of the event Severity The severity of the event occurred For description of the symbols see Communicator Status Monitor Source 0 Communicator 1 Modbus TCP 2 EtherNet IP To clear the current log click Clear log Diagnostics Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 49 of 56 ...

Page 54: ...he Communicator from power Figure 44 Disconnect power 2 Use a pointed object such as a ballpoint pen to press and hold the Reset button Figure 45 Press and hold Reset button Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Reset to Factory Settings Page 50 of 56 SCM 1202 196 Version 1 0 ...

Page 55: ...Communicator configuration is reset to the factory default configuration or the current configuration after firmware upgrade To Do Next To ensure that the Communicator built in web interface is synchronized 1 Open the the Communicator built in web interface 2 Navigate to the Files firmware page and click Revert Figure 47 Files firmware Revert Reset to Factory Settings Anybus Communicator EtherNet ...

Page 56: ...orking firmware is still available on the flash but it is not active Procedure To complete the interrupted firmware update 1 Disconnect the Communicator from power Figure 48 Disconnect power 2 Reconnect the Communicator to power Figure 49 Reconnect power Anybus Communicator EtherNet IP Adapter to Modbus TCP Server Firmware Upgrade Error Management Page 52 of 56 SCM 1202 196 Version 1 0 ...

Page 57: ... Firmware upgrade LED indication Result The Communicator recover and return to normal operation Figure 51 Recover and return to normal operation To Do Next To check LED status refer to Communicator LED Indicators Firmware Upgrade Error Management Anybus Communicator EtherNet IP Adapter to Modbus TCP Server SCM 1202 196 Version 1 0 Page 53 of 56 ...

Page 58: ...The information in the support package are available to open and read the files are not locked or encrypted Generate Support Package On the Support page click Generate A zip file with the support files is downloaded to your PC Create a Support Ticket 1 On the Support page click Anybus support website You are redirected to the Anybus support website 2 On the Anybus support website create a support ...

Page 59: ...circuit protection Power consumption Typical 160 mA 24 V Max 400 mA 12 V Storage temperature 40 to 85 C Operating temperature 25 to 70 C Humidity EN 600068 2 78 Damp heat 40 C 93 humidity for 4 days EN 60068 2 30 Damp heat 25 C 55 C 95 RH 2 cycles Vibration See datasheet Housing material Plastic See datasheet for details Protection class IP20 Product weight 150 g Dimensions 27 x 144 x 98 mm W x H ...

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