22
Problem
Probable Cause
Solution
No inbound sound from
System may be set for speed-team
Be certain SPEED TEAM button on
customer (in half-duplex
operation. See pages 1 and 19.
base station is out (OFF).
operation).
Base station may be set for wrong
Check S6 switch on base station
drive-thru mode (full or half-duplex).
circuit board. Switch #1 should be
ON for full-duplex
OFF for half-duplex
Personnel hear static only in
Transmitter antenna connection on
Tighten transmitter antenna
headsets.
base station is loose.
connection. (the antenna on top, left
of base station.)
No power to base station.
Check base station power adapter
connections.
Circuit board defective.
Call HME. *
COM430
Only
Interference from nearby equipment. Person wearing Communicator
should move to different location.
Belt-pac and/or headset not properly Be certain belt-pac is securely
worn.
clipped onto belt or waistband, close
to body, and both belt-pac unit and
headset are in upright positions.
Personnel hear customer in
Receiver antenna connection on
Tighten receiver antenna connection.
headsets or ceiling speaker, base station is loose.
(the antenna on top, right of base
but cannot hear each other.
station.)
Status lights are not lit. Circuit board Call HME. *
is defective.
Defective COMMUNICATOR or
Call HME. *
®
headset.
No tone or sound in headset Power interruption has caused
When no vehicle is in the drive-thru
or ceiling speaker when
unbalanced detecting circuit.
lane, press vehicle detector override
vehicle drives into drive-thru
switch on base station to RESET
lane.
position, then back to NORMAL
position.
System may be set for speed-team
Be certain SPEED TEAM button on
operation. See pages 1 and 19.
base station is out (OFF).
Connector may be loose.
Check all connectors.
Call HME. *
Personnel cannot hear
Loose wires on base station circuit
Be certain wires are securely
outside customers in
board connector.
connected in base station.
headset or ceiling speaker.
System may be set for speed-team
Be certain SPEED TEAM button on
operation. See pages 1 and 19.
base station is out (OFF).
Outside speaker or audio circuit
Call HME. *
board has failed.
Communicator has
Low battery.
Replace battery.
intermittent sound.
Defective headset cable. (This
Use another headset. Call HME. *
applies only to COM400BP and
COM400CC.)
Headset does not become
OVERRIDE/RESET, NORMAL switch Place switch in the NORMAL position.
silent after customer has
on base station is in the
driven away.
OVERRIDE/RESET position.
Vehicle detector is locked up.
Press OVERRIDE/RESET switch
twice.
Battery charger not working. Charger not plugged in.
Plug in battery charger.
If still not working, call HME. *
Can not record message.
Message repeater not turned on.
Turn message repeater on.
Message will not play.
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
