Version 1.0
14
8. FAQ
常見問題
Q1
Where can I find my Smart POS login
credential?
我可以在哪裡找到登入資料？
A1
Please refer to the label underneath the
battery cover of your Smart POS.
請參閱你的智能
POS
電池蓋下方的標籤。
Q2
Where can I find my refund password?
我可以在哪裡找到退款密碼？
A2
Please refer to your welcome letter.
請查閱你的迎新通知書。
Q3
Can I get tips from my customers using
Smart POS?
我可以透過智能
POS
收取小費嗎
?
A3
Yes, you may select to get a 5% / 10% / 15%
tip, or manually input any value which is
equal or less than 20% of the transaction
amount.
可以，你可以選擇收取
5% / 10% / 15%
小
費，或手動輸入任何等於或少於全單交易金
額
20%
的數值。
Q4
Can Smart POS accept payments by
Alipay (China) or WeChat Pay (China)?
智能
POS
接受支付寶（內地）
/
微信支付
（內地）付款嗎
?
A4
Yes, the transaction will be settled in HKD.
(subject to the exchange rate of Alipay /
WeChat Pay)
可以，該筆交易將以港幣結算（取決於支付
寶
/
微信支付之匯率）
Q5
I run out of thermal receipt paper roll,
what should I do?
我需要額多熱感紙，怎麼辦？
A5
We provide 100 thermal receipt paper rolls.
You may buy more rolls from local stationary
shops.
我們提供
100
卷熱感紙卷。你亦可於附近文
具店購買更多紙卷。
Q6
What is the dimension and length of a
thermal receipt paper roll? How long a
roll will last?
熱感紙的尺寸是多少
?
一卷紙可以做多少宗交
易
?
A6
58mm (W) x 40mm (Ø), and each roll is
about 11m - 18m long. Assuming each is
about 13-16 cm long, you can print about 80
- 100 receipt with each roll.
58mm (W) x 40mm (Ø),
約長
11
至
18
米。
假設每張收據約長
13-16cm
，一卷紙可列印
約
80-100
張收據。
Q7
How do the Smart POS connect to the
internet?
如何把智能
POS
連接至網絡？
A7
Smart POS supports 3G / 4G / WIFI network.
智能
POS
支援
3G / 4G / WIFI
網絡。
Q8
How long does it take for a full battery
charge? How long can it operate with
battery?
每次充電需時多少？充電後可以運作多久？
A8
You may fully charge the Smart POS in 3-6
hours with the original charger. It can stay up
for 48 hours after a full charge.
透過原裝充電器，你可以於
3-6
小時內為智
能
POS
完全充電。
完全充電後，可待機約
48
小時。
Q9
Is manual settlement required?
需要每日清機嗎？
A9
You need to manually settle the transactions
on credit cards, whereas the settlement of
other payment methods will be automated.
你需要為信用卡交易作手動清機，使用其他
支付方式進行之交易則會自動結算。
Q10 When is the auto-settlement?
自動結算何時進行
?
A10
At 00:00 midnight every day.
每日午夜零時零分。
Q11 How can I void or refund a transaction?
我可以怎樣取消交易或退款
?
A11
For same-day transactions on credit cards,
you may void any transaction on your Smart
POS directly. After that, you need to proceed
with refund on the merchant portal of each
payment means.
你可以在智能
POS
上直接取消信用卡的任何
當天交易。過後，你需要使用各支付方式的
商戶平台進行退款。
